Complaints
This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,830 total complaints in the last 3 years.
- 1,379 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Frigidaire Model # FPRU19F8WF0. Few Months after purchase the fan started making load noise when turning on/off. Wasn't able to get through to them as it takes forever to get a rep on the line. When it started becoming worse I finally got through and not don't want to service as its not covered anymoreBusiness Response
Date: 06/02/2023
Please see the attached responseCustomer Answer
Date: 06/07/2023
I am rejecting this response because: you might have track from this call, however I defiantly called many times before it was just impossible to wait so long for a rep and I had to disconnect and even once when I finally did i did not have the serial number/ model number handy. In addition my fridge came with a permanent blue stain on the inside which you can clearly see that it came like this and this. I did reach out to the store I purchased it from right away, however for some reason it was never followed up. to summarize this issue I am experiencing has clearly been there since I purchased the fridge. I have heard Interesting Vibration since the beginning, however I did not take it so serious since I thought its standard. and again I did call just never got through. There is a crazy long wait time when calling in.. Please Consider this and Honor this service request as it still happened in the first year of Purchase and Is Clearly a major defect that the fridge has come with and as a reconcilable company you should be backing this product. there is definitely something wrong with the fan or the compressor which again has been there since the purchase.I will greatly appreciate for your company to honor this service request.
Im happy to discuss this over the phone if you would like at ************
Thank you and looking forward you should resolve this issue for me..
Business Response
Date: 06/13/2023
Please see the attached responseCustomer Answer
Date: 06/14/2023
I am rejecting this response because: you have no right to cancel my extended service that was already sold. I demand you replace service asap otherwise I will take legal action. Please have the service reinstated asap. Also again I insist that this issue is serviced asap free of charge. I will take legal action and make sure all are aware on how you handle your customer. I never has a company do this and if you sold a broken product you have to fix it.Business Response
Date: 06/26/2023
Please see the attached responseCustomer Answer
Date: 06/28/2023
I am rejecting this response because: Please note that at the moment I did verify that everything with my fridge is working perfect. I had someone come down and check my fridge and it appears that there was some small toy item that has been close to the fan that has caused it from time to time to make wared noise. At this point I have no issues with the fridge and I invite you to come down and check it out to confirm same. Since this scare came across I have done a lot of research and I was told that it is always important to have extended warranty on such expensive appliances therefore please make sure to leave the purchase of my extended warranty in place as there is no reason to cancel same. I will be very glad If I wont have to utilize is during the year and after the year is up I will probably extended for another year however I do want to have the piece of mind to know that my purchase is well protected.I appreciate your understanding and looking forward for you to confirm that my purchased of extended warranty which I purchased remains in affect.
Thank you!
Business Response
Date: 07/05/2023
Please see the attached responseInitial Complaint
Date:05/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2023 I bought new Electrolux washer, model ELFW7637AW1.In less than 6 months:1. The machine leaked and flooded our kitchen (the service guy came and fixed it, but we had to wait for the replacement part);2. It also appeared to have a defective temperature control board. I suspect it is a factory defect, but it was diagnosed only last week (it took two visits from the service company to identify the issue). They promised to fix it.3. The washer was leaving enormous suds on clothes and towels. We ran cleaning cycle multiple times per week, used less detergent than the smallest measurement on a measuring cup, rinsed every load 3 to 4 times. Still we ended up throwing away every single towel in the household and some other clothes due to suds and failed temperature board (cold wash was actually boiling hot and vice versa).My wife is allergic to detergent and got skin irritation. Our 6 month old son was diagnosed with eczema.At this point we had enough. Last week I ordered ** washer, it arrived today and finally we got rid of Electrolux.Ironically even local used appliances dealers refused to take it for free despite "working" condition and 6 months of warranty remaining! Thus I paid to HomeDepot to haul it away.To sum up our experience:- ******* $ spent on the Electrolux "washer from hell" (includes ** sales tax + installation);- at the very least 500 $ worth of wasted towels and clothes (probably more);- 40$ paid to HomeDepot to get rid of it;- hard to determine loss due to excessive water and electricity usage.I hope we will see another Electrolux class action soon.Business Response
Date: 06/02/2023
Please see attached response.Customer Answer
Date: 06/05/2023
I am rejecting this response because:
The response from Electrolux does not offer any resolution and openly states so ("We apologize for not being able to provide any further settlement on this complaint.").
The response is pointless and contains only a hollow promise "to use consumer comments such as yours to improve the look, performance, and quality of our
products in the future" and some vague statements like "Quality tests are continually conducted to provide the consumer with the best
appliance possible in the industry."
Well, their "best appliance possible in the industry" is simply not good enough. One of the most expensive washers sold by HomeDepot broke multiple times within the first 5 months,
wasted tons of towels and clothes and ended up being discarded long before the warranty period expired.Business Response
Date: 06/09/2023
Please see attached response.Customer Answer
Date: 06/12/2023
I am rejecting this response because:
It looks like a machine generated copy-paste from their previous useless and already rejected response.
This response actually makes me think that Electrolux does not even read the original message and sends the same nonsense in reply to every complain over and over again.
And they use attachments in order to not show everyone that they copy the same response.Initial Complaint
Date:05/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2022, I began using an Electrolux dryer(model: ELFG7637AT0; ******************, only to discover that it was leaking gas. A SIX-MONTH nightmare began. Upon detecting the gas odor, I promptly contacted National Grid for an inspection. They confirmed the presence of a gas leak originating from the dryer, prompting me to call Electrolux for repairs. A tech was dispatched, who then ordered the necessary part for the dryer. However, the delivery of the part took over a month, despite being initially promised within two weeks.After the part was installed, the gas odor persisted. I contacted Electrolux once again, only to be informed by the tech that no issue could be found with the dryer. Unsatisfied with this response, I requested National Grid to perform another inspection, and once again, they discovered a gas leak from the dryer.Again I reached out to Electrolux for another repair. The tech attempted a temporary fix by taping the pipe. Hopeful that this would finally enable me to use the dryer, I was disheartened when I once again smelled gas. Seeking further confirmation, I contacted National Grid for a third inspection, which revealed yet another gas leak from the dryer.Fed up with the situation, I insisted that Electrolux replace the faulty dryer. However, they informed me that due to the multiple repairs, they would send a tech to assess whether a replacement was necessary. This led to an unfortunate turn of events. Electrolux arranged for a tech from ******************** Services to visit. After a mere eight minutes at my house, the tech acknowledged the gas odor and assured me that a replacement was recommended, advising me to wait for a call from Electrolux. However, the call never came. When I inquired with Electrolux about the tech's report, they claimed to have received no such information. Determined to address the issue, I contacted ******************** Services, only to discover that the tech had falsely indicated that everything was normal in his report. Despite my insistence, the company refused to put the tech on the phone and abruptly ended the call. My subsequent attempts to reach them were unsuccessful.With no other option, I contacted Electrolux to complain against ******************** Services. However, Electrolux expressed their inability to take any action and instead suggested arranging a second opinion from a different service provider. Reluctantly, I agreed to their proposal. To my disbelief, the second service provider, *************************, informed me that they would NOT send a tech to my house but would order new parts based on the PREVIOUS report. I immediately informed them about the falsehood in the previous report, but my claims fell on deaf ears. Desperately, I relayed the circumstances to Electrolux, only to be met with the disheartening response that they were unable to intervene. Their only suggestion was to wait for the ordered parts. Electrolux reiterated that they could only authorize a replacement based on the assessment of an "authorized" technician, dismissing my concerns about the possibility of false information provided by the technician.I informed Electrolux that I possessed a video recording as evidence of the technician's deception, but my claims were ignored. They promised to send a second tech for further evaluation, but unfortunately, the second tech failed to show up. Given the circumstances, I strongly suspect a coordinated effort to deceive me, preventing me from obtaining a replacement dryer. The callous and disrespectful treatment I have endured, while facing a potentially life-threatening situation, has left me with anger. I can no longer trust in Electrolux, nor can I have faith in their products. At this point, all I seek is a full refunda resolution that acknowledges the gravity of the situation I have endured.Business Response
Date: 06/02/2023
Please see attached response.Customer Answer
Date: 06/09/2023
I am rejecting this response because:
1. Serious safety risk: A gas leak, which is a major defect, poses significant dangers such as fire hazards and health risks. Unfortunately, my family has been exposed to this danger for an alarming duration of SIX months. I cannot imagine the potential harm this hazard may have caused to my kids. Despite Electrolux's guarantee of their appliances being free of material defects, my Electrolux dryer clearly exhibits a major defect. Consequently, I cannot accept a replacement as I have lost faith in the safety and quality of their dryers. 2. Deceit: I have experienced deceitful actions from Electrolux on two occasions. Firstly, the technician dispatched by Electrolux on May ******************************************************************************** his report that everything was normal. Secondly, when I discovered the technician's lie, Electrolux suggested seeking a second opinion from another technician and assured me that the second tech would visit my house to inspect the dryer. However, the second technician failed to show up and formed an opinion based on the previous report. Despite my complaints about the technician's misconduct, Electrolux disregarded my concerns and failed to offer a satisfactory resolution. As a result, I cannot place my trust in Electrolux and, therefore, cannot accept a replacement. 3. Frustration: Living without a dryer has caused significant inconvenience in my daily life. I have to hang my clothes throughout my house, which is both impractical and tiresome. Enduring this inconvenience for a prolonged period of six months has left me angry. Even a replacement offered at this stage is too late and will not alleviate my frustration, so I cannot accept a replacement.
Considering the circumstances, I believe that a full refund would be a more suitable resolution to compensate for the serious safety risks, the deceitful actions I have experienced, and the extended period of inconvenience.Business Response
Date: 06/13/2023
Please see attached reponse.Customer Answer
Date: 06/18/2023
I am rejecting this response because:
1. Serious safety risk: A gas leak, which is a major defect, poses significant dangers such as fire hazards and health risks. Unfortunately, my family has been exposed to this danger for an alarming duration of SIX months. I cannot imagine the potential harm this hazard may have caused to my kids. Despite Electrolux's guarantee of their appliances being free of material defects, my Electrolux dryer clearly exhibits a major defect. Consequently, I cannot accept a replacement as I have lost faith in the safety and quality of their dryers.
2. Deceit: I have experienced deceitful actions from Electrolux on two occasions. Firstly, the technician dispatched by Electrolux on May ******************************************************************************** his report that everything was normal. Secondly, when I discovered the technician's lie, Electrolux suggested seeking a second opinion from another technician and assured me that the second tech would visit my house to inspect the dryer. However, the second technician failed to show up and formed an opinion based on the previous report. Despite my complaints about the technician's misconduct, Electrolux disregarded my concerns and failed to offer a satisfactory resolution. As a result, I cannot place my trust in Electrolux and, therefore, cannot accept a replacement.
3. Inconvenience: Living without a dryer has caused significant inconvenience in my daily life. I have to hang my clothes throughout my house, which is both impractical and tiresome. Enduring this inconvenience for a prolonged period of six months has left me exasperated. Even a replacement offered at this stage is too late and will not alleviate my frustration, so I cannot accept a replacement.
Considering the circumstances, I believe that a full refund would be a more suitable resolution to compensate for the serious safety risks, the deceitful actions I have experienced, and the extended period of inconvenience.Business Response
Date: 06/23/2023
Please see attached response.Customer Answer
Date: 06/25/2023
I am rejecting this response because:
1. Serious safety risk: A gas leak, which is a major defect, poses significant dangers such as fire hazards and health risks. Unfortunately, my family has been exposed to this danger for an alarming duration of SIX months. I cannot imagine the potential harm this hazard may have caused to my kids. Despite Electrolux's guarantee of their appliances being free of material defects, my Electrolux dryer clearly exhibits a major defect. Consequently, I cannot accept a replacement as I have lost faith in the safety and quality of their dryers.
2. Deceit: I have experienced deceitful actions from Electrolux on two occasions. Firstly, the technician dispatched by Electrolux on May ******************************************************************************** his report that everything was normal. Secondly, when I discovered the technician's lie, Electrolux suggested seeking a second opinion from another technician and assured me that the second tech would visit my house to inspect the dryer. However, the second technician failed to show up and formed an opinion based on the previous report. Despite my complaints about the technician's misconduct, Electrolux disregarded my concerns and failed to offer a satisfactory resolution. As a result, I cannot place my trust in Electrolux and, therefore, cannot accept a replacement.
3. Inconvenience: Living without a dryer has caused significant inconvenience in my daily life. I have to hang my clothes throughout my house, which is both impractical and tiresome. Enduring this inconvenience for a prolonged period of six months has left me exasperated. Even a replacement offered at this stage is too late and will not alleviate my frustration, so I cannot accept a replacement.
Considering the circumstances, I believe that a full refund would be a more suitable resolution to compensate for the serious safety risks, the deceitful actions I have experienced, and the extended period of inconvenience.Initial Complaint
Date:05/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on November 2nd Purchased a frigidaire electric stove with 5yr protection plan.The oven would not work and ************************** corp. came out to fix it.They replaced the computer control panel on the face of the stove, but that did not work.The service tec. said another computer part was needed for the repair to be complete, as Frigidaire will only let them replace one computer component at a time. So no problem they would order the part and be back.I have no problem with ************************** corp or the service tec. they have been very nice and professional.The problem is that the part is on back order from Frigidaire and there is no idea when it will arrive, it has been 3 weeks now . I feel that Frigidaire should supply a New Stove to replace the one waiting for parts.Business Response
Date: 06/02/2023
Please see attached response.Initial Complaint
Date:05/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an Extended Warranty for my Frigidaire refrigerator on 12/03/2021 for 2-years which is not to expire until 12/29/2023. I have the Side-by-Side Refrigerator (Model No. FGHC2335LE, Serial Number: **********. The spout where the water is dispensed, stopped working. We had a repairman who came out and advised that the part for the refrigerator is no longer manufactured. At this time, Frigidaire said that we would be getting a new refrigerator. As of today, we have been getting the runaround saying that our warranty cannot be found. We have spoken to *************************** @ electorlux who was supposed to be assisting with this issue and have passed us along to others. This is a frustrating situation. As a loyal customer, I don't feel valued or heard and I am trying to find out how to resolve this issueBusiness Response
Date: 06/02/2023
Please see the attached responseCustomer Answer
Date: 06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Customer Answer
Date: 06/23/2023
I am rejecting this response because:Good morning.
I am inquiring about a complaint I made regarding Frigidaire, I wanted to know what needs to be done now in order to receive a buyback offer. I have a warranty that doesn't expire until 12/2023 and Frigidaire stop making the part that is needed to repair my refrigerator.
Please advise.
Thank you.
*****************************
Business Response
Date: 06/27/2023
Please see the attached responseInitial Complaint
Date:05/30/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase an upgraded appliance package through the builder during my home construction. All of the appliances work but all have issues with quality. My main complaint stems from the refrigerator that was delivered on March 19, 2023. The doors are out of alignment including the freezer. They freezer door doesnt close and I have to keep a stool in front of the appliance to keep it from opening and building too much frost. The new gasket seal do not seal and even with the stool, the air is getting inside creating an enormous amount of frost. Also, due to the fact that the seal doesnt work, we receive high temperature alarm through day and night. I have been communicating with the builder since May 10th about this issue and Frigidaire and no real resolution. Speaking to the dealers, which I believe is ******** the only available appointment is June 1, 2023 and it has been scheduled. This is an unacceptable solution. I have requested a refund or a replacement and Ive been told no. Im afraid the food will spoil and we live in a rural area where the nearest grocery store is a 15 minute drive. I have attached pictures which I have shared with the company as well. I feel like Ive been sold lemons for appliances and Frigidaire should be ashamed of themselves about the poor quality of their products. All of their customer service representative are very busy trying to cover for their terrible quality. Thank you and looking forward to a resolution. ***** UBusiness Response
Date: 06/02/2023
Please see the attached responseCustomer Answer
Date: 06/05/2023
I am rejecting this response because:Although the appliance was fixed as the technician replaced the seal, the appliance still needs more repairs and the seal is even worse than before. The rails and the flimsy freezer basket are warped. I was also injured when the basket crushed my thumb since it doesnt stay on the rails.
Business Response
Date: 06/09/2023
Please see the attached responseInitial Complaint
Date:05/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought a home that came with Frigidaire products and from day one each product has had an issue. The microwave broke within 6 months and it took them three months to fix it. Now the fridge door has broken and they refuse to replace it. I really need help.Business Response
Date: 06/02/2023
Please see attached response.Customer Answer
Date: 06/05/2023
I am rejecting this response because:
I'm just asking for you to completely repair your product out of good faith good business.Business Response
Date: 06/09/2023
Please see attached response.Initial Complaint
Date:05/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased an Electrolux washer and dryer from ********** online on December 5, 2019. It was delivered December 19th, and within two weeks it stopped working. The belt had snapped and the drum wouldnt spin. Electrolux sent out a repair company and fixed it. However we have subsequently had the same issue at least once a year (maybe more). Finally, this last time we had it repaired (always using the same company Electrolux sent out) they let ** know that the root of the problem had been been identified. One of the dryer drum baffles was too short, and clothes were getting stuck causing the drum to stop and the belt to break. This is the exact same problem we have had every time we repaired the dryer. However, when we called Electrolux customer service, they refused to replace the dryer or even refund our most recent repair bill of $270. They offered 40% off a new dryer, however we are not interested in spending any more money on this dryer. Seeing as this repeated issue was a design flaw, we are simply asking for the repairs to be reimbursed. I understand the dryer is 4yrs old, but this same issue began when it was brand new. We were told if we had bought the dryer more recently they wouldve replaced it, but that same offer was not made any of the times the dryer was repaired when it was new. For reference the order number was WA75422724 and Ive attached a picture of the order receipt along with the repair invoice.Business Response
Date: 06/01/2023
Please see attached offer letter and response.Customer Answer
Date: 06/05/2023
I am rejecting this response because:
while we appreciate the offer to discount the purchase of a new dryer, we are not wanting to spend any more money than we already have. We were just hoping that since weve already spent close to $1000 repairing the same problem with the dryer since we purchased it, that we would be able to be reimbursed for this most recent repair. We were informed that the reason clothes were continuing to get stuck in the dryer and causing the belt to break, was that there was a design flaw with one of the baffles being too short. Seeing as it was a design flaw that caused the same problem over and over again (starting within the first few weeks of owning the new dryer) we had hoped to not have to pay for the repairs once again. Hopefully now that the baffle (which we paid for) has been replaced the dryer will work as it should have in the first place.Business Response
Date: 06/08/2023
Please see attached response.Initial Complaint
Date:05/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a new refrigerator from ********** in February of this year. On day two noted sounds coming from the refrigerator. Called as instructed to about an issue. I was then transferred to Electrolux customer service. They then said they could not replace it on day 2. They stated they would send a technician out. He came out looked at the refrigerator ( literally looked at it, did not even diagnose it) and said its fine. Next day come to find out the freezer is not working at all. Then called, technician came back. This time he opened up the fridge and stated that our fan was about to fall off. He then said "oh that is where the noise was coming from (issue from the first complaint). Then he said that the factory did not put enough coolant in it. So he cut the unit open and filled it. Then he noted we had a seal problem on the back and stated that he fixed that. About 2 days later the fridge now makes noise like a drone is taking off in the house. Call Electrolux and they come out and state that our master control cooling board is not working and they will have to order and repair. I was assured by a supervisor that the part would be on there Monday with the technician. Monday tech shows up no part. Have to reschedule. He then replaces the part then noise continues and then another call. He comes back just literally stares at the fridge and says the issue is not happening now so cant do anything. I then speak to a supervisor and I am lectured that its bad for the environment to replace refrigerators and they are not going to issue me a replacement. Now after 4 weeks of recording the noise our freezer goes out once again this time costing us food. Call and they said they will send a tech once again. He arrives this today. So far that is the story. More to come. I will be requesting my calls to them to also provide documentation.Business Response
Date: 06/01/2023
Please see the attached responseCustomer Answer
Date: 06/03/2023
I am rejecting this response because:
This does not fix the issue I am having with your product as of yet and all you can say is sorry that your unable to do anything. This product is less than 5 months old. I had placed service calls since day two. I will keep calling when I have an issue and hopefully one day you will fix this.Cristobal
Business Response
Date: 06/07/2023
Please see the attached responseInitial Complaint
Date:05/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Frigidaire when my microwave caught fire. I asked them to send ****** at no charge to me, because i believe the fire was caused by a manufacturing defect. The only offer was to send someone at my expense.Business Response
Date: 06/01/2023
Please see attached response.Customer Answer
Date: 06/06/2023
I am rejecting this response because the microwave CAUGHT ON FIRE. It just didnt break, it caught on fire. The only acceptable offer is a replacement microwave.This is a product defect that needs additional review. This could have been a very different outcome had I not been in the kitchen and smelled smoke.
This needs to get escalated to upper management as this is a very serious issue. Im happy to peruse any and all other options if this is not rectified in a timely manner and to my satisfaction.
Regards
Business Response
Date: 06/08/2023
Please see attached respones.
Electrolux is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.