Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Electrolux has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
• 

  Electrolux Corporation

  1018 North Liberty Elgin, IL 60120-2435

• 

  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

• 

  Electrolux Corporation

  11044 S Kedzie Chicago, IL 60655-2222

• 

  Electrolux Corporation

  415 N Ardmore Ave Villa Park, IL 60181-2196

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Frigidaire cooktop in May 2022. ** April 2023 the cooktop abruptly stopped working on a Saturday. I contacted Frigidaire/Electrolux the following Monday (as they are closed on the weekend) as it was covered under warranty. They sent a repair person out that Wednesday. The repair person called the company and told them the part that would need to be replaced. The company indicated the part would take 2 - 2.5 months to be replaced, so they would refer ** to "the back office" who would likely replace the entire cooktop or give ** a refund as the part cost close to the entire cost of the cooktop.We called back on Friday that week and they indicated they process could take 3 working days, so we had not waited enough time. We called again the following Monday (note: we have now been without the ability to cook food for over 1.5 weeks) and been told no part has been ordered and no action has been taken. They indicated the part was now 2.5 mths out since it hadn't been ordered. When my husband pushed for a quicker resolution and was ultimately transferred to *************** he was then told by someone named "****" that now there are 2 parts out on the cooktop, they would order that part and possibly install it next week then see about the next part.This drawn-out process which seems to not be a priority to the company despite ** not being able to cook food for our family of 5 is not sustainable.

  Business Response

  Date: 05/08/2023

  Please see attached response.

  Customer Answer

  Date: 05/09/2023

   
  I am rejecting this response because:
  

  I would like to hold open this issue. We have been without the ability to cook for weeks now. In the response the company said it would be another 5-7 days before someone would contact ** to coordinate a resolution. In the BBB response it said if I didn't respond in 5 days you would close my complaint. As this issue will not be resolved in the 5 days please do not close this case.

   

  Also, continuing to wait another week plus to even get a call to attempt to resolve this issue does not seem like a reasonable timeframe from the company. The ability to cook food is essential and we've been without it for weeks now. 

  
  

  Business Response

  Date: 05/15/2023

  Please see the attached response 

  Customer Answer

  Date: 05/31/2023

   
  I am rejecting this response because:
  

  ******, 

   

  We still have not recieved any communication, response or acknowledgement from Electrolux. This issue has now been outstanding for almost 5 weeks. Have you heard anything?

   

  Thanks, 

  ***** and *******************;

   

  There has been no resolution or communication from them to us. 

   

  Thanks, 

  ***** and *******************;

  
  

  Business Response

  Date: 06/01/2023

  Please see attached response.

  Customer Answer

  Date: 06/05/2023

   
  I am rejecting this response because:
  

  We continue to not receive a response from Electrolux when we contact them and ********** (who doesn't ensure this product) indicates they do not have any information regarding the issue. We'd like direct contact from Electrolux to resolve this issue. It has now been many weeks since we initially reached out to Electrolux, countless phone calls and many hours spent. After Electrolux sent someone out to verify the stove wasn't working they have taken no additional action to resolve the issue and now are not even taking or returning our calls, they are only sending you letters indicating they passed the issue over to ********** who indicates they have not actually done so. At this point we'd like a refund from Electrolux so that we can purchase a new cooktop to feed our family. This seems like a very reasonable request. This is poor customer service on behalf of ********************** to not even return a call for weeks.

  Sincerely,

  ***** & ***************************

  
  

  Business Response

  Date: 06/09/2023

  Please see attached response.

  Customer Answer

  Date: 06/23/2023

   
  I am rejecting this response because:
  

   

  I am sorry to again need to contact you regarding our BBB complaint #********. We were hopeful this time the issue would be resolved however, as you will be able to see below Electrolux is not responding to ********** who has reported to them they are not able to provide the refund. ********** has told Electrolux they need to issue the refund themselves. We have been in contact with ********** on several occasions via phone however, continue to be unable to connect with Elecctrolux. ********** is also having issues getting timely responses from Electrolux (see below chain between ********** and Electrolux). Electrolux's continual refusal to take ownership of their/Electrolux warranty and point to **********, who did not and does not, warranty Electrolux product is inappropriate. We are now months into this issue without a resolution. Please reopen the complaint.

   

  Thank you,

  ***** & ***************************
  
  ***Below is the email chain between ********** and Electrolux***

  please see attached email chain with ********* and **********

  Business Response

  Date: 06/27/2023

  Please see attached response and offer letter.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home with a Frigidaire (Electrolux) side by side refrigerator/freezer. During the purchase period, the refrigerator was repaired under warranty in August 2022. The exact problem occurred again in December 2022 indicating that the previous warranty repair was not sufficient or was not done correctly. A warranty repair was done again since the repair was considered a continuation of a failed previous attempt. Now the unit has quit again in the exact same fashion in April 2023. This is the third time that the same problem has happened and it all stems back to a failed (attempted) warranty repair back in August 2022. Now Frigidaire/Electrolux is unwilling to attempt a repair or offer a replacement (which is what should happen) since the unit is "out of warranty". It may be true that the unit is out of warranty but the fact remains that the original problem was never resolved from the time the unit was in warranty.

  Business Response

  Date: 05/08/2023

  Please see the attached response 

  Customer Answer

  Date: 05/09/2023

   
  I am rejecting this response because: I had a third-party repair service do the repairs. They provided me with photo evidence (see attached) of shoddy workmanship and improper parts that were installed by the Electrolux repairman. This is an ongoing issue that was never properly repaired while the unit was under warranty. In fact, the attempted repairs by Electrolux only made the situation worse.

  The invoice for repair was $2,288 and it was the fault of your service technician. Electrolux should pay this.

  
  

  Business Response

  Date: 05/11/2023

  Please see the attached response 

  Customer Answer

  Date: 05/12/2023

   
  I am rejecting this response because:

  You are not acknowledging the fact that it was the repairs that your service technician did (while the unit was under warranty) that caused the current failure that I had to pay to get fixed.

  I'm not going to continue this pointless conversation. It is obvious to me that you are not committed to standing behind your product or repair service. I can pay for the repairs and I can afford to buy all the appliances I want - you can rest assured that none of them will ever be electrolux. If I ever get the opportunity to steer someone away from purchasing an electrolux product I will jump at it.

  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My uprite freezer is under a Frigidaire Extrended Warranty Contract ( contract # ********). It is not working properly. They have sent service people 4 times but it is still not working. I have lost hundreds of dollars in food spoliage and spend over 22 hours working with Frigidaire. They refuse to replace the freezer. Since they can't fix the freezer they should replace it. It has not worked 2 months.

  Business Response

  Date: 05/08/2023

  Please see the attached response 

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a fairly new stand-up freezer that I paid for an extended service warranty on, as it broke within the first 2 months of owning it. It has broken down for the 3rd time now and I've been attempting to get resolution from them for over a month. They first advised a service tech would be sent and they would advise when, within 3 business days. After over a week of hearing nothing, I reached back out and was then advised they were still looking for a service technician and again was promised followup. I reached back out after another week and was told they could not find a tech and that the unit was subject to a replacement review and I would hear from someone within 5-7 business days. Again, there's been no contact. I've had to throw away several hundred dollars worth of food and I have a unit I paid close to $1,800 for that does not work. They're not following up or trying to find a resolution for this, even though I have a verified warranty. This latest breakdown contact started on March 27th. The unit was purchased in 2021 and I've attached proof of extended warranty and snips of email contact.

  Business Response

  Date: 05/08/2023

  Please see attached response and offer letter.

  Customer Answer

  Date: 05/10/2023

   
  I am rejecting this response because:
  

  From: *************************** <*********************>
  Sent: Wednesday, May 10, 2023 9:46 AM
  To: ********************************* <*********************************************************>
  Subject: Fwd: You have a New Message from BBB Serving ***************** and Western ****, Complaint #********

   

  Hello,

   

  I'm unsure how to respond on the site.  

  It would be great if the buyback could be done however, I don't have the original receipt any more.  It says that is a condition so I cannot accept, correct?

   

  Please advise.  

   

  ******

  ---

  
  

  Business Response

  Date: 05/11/2023

  Please see attached response.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire dehumidifier on September 18, 2018 that came with a 5 year warranty. On February 10th, 2023 (before warranty expiration) I contacted the company about the unit, which had started malfunctioning. They determined it needed to be replaced and sent me documentation stating it would be replaced within 10 days once I completed the form. I completed the form the same day and was told to wait 10 days for new unit. Since that time, I have contacted the company dozens of time, always being told it would be arriving soon. Ten days has turned into 3 months and I still have no indication that a replacement unit is arriving. I call usually once a week and have been assured multiple times over the last 3 months that a unit is coming soon. They said at one point there was a problem with my address so I called to confirm the address and was again assured it would be coming soon. It never came and they have never been able to provide an explanation as to why they cant deliver the unit. I have receipts for purchase and copies of Frigidaire correspondence stating they will replace the unit. I would like either the new unit delivered as per the warranty or a refund of $178.56, the purchase price. My case reference was ******** with Frigidaire.I am uploading emails and documentation.

  Business Response

  Date: 05/05/2023

  Please see the attached response 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator mo LFTR1821TF, SN BA01006924 on 4/14/2020. The freezer stopped freezing on 4/14/2023. I hired a service technician who diagnosed that the compressor needed replacement but advised replacing the refrigerator would be less expensive. I contacted Frigidaire/Electrolux customer service and reported the issue. The best resolution they offered was a 30% discount on parts. Replacing the refrigerator was still less expensive than repairing it with the discounted parts.

  Business Response

  Date: 05/04/2023

  Please see the attached response 

  Customer Answer

  Date: 05/05/2023

   
  I am rejecting this response because:
  
  As stated in the original complaint, the offer for 30% off parts was made already by customer service. The offer was made by the end of escalation personnel. I told them it was not acceptable because it would still cost more to repair it than it would be to replace it with a new refrigerator. I was hoping a better offer could be made through this forum. Again, the refrigerator was only 3 years old and repair would be cost prohibitive. At this point, I had to replace it so repair is no longer an option. I think a prorated refund based on the expected longevity of the product would be more fair. 
  

  Business Response

  Date: 05/10/2023

  Please see the attached response 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5/22 we purchased a new Frigidaire refrigerator MODEL #FRFS2823AD1 SERIAL #********** from Lowes Home Improvement store #****. 4/4/23 the refrigerator had an error code of ER CE and stopped working. We completed the troubleshooting steps in the manual, which did not resolve the issue. Attempted to reach Frigidaire at the # provided on the site and was never connected to a representative. We had to discard over $400 worth of groceries in our refrigerator and freezer. We also had to find a way to keep prescribed medications cool because it requires refrigeration. Another call was made to Frigidaire 4/5/23, a representative scheduled a work order for repair. I asked if anyone can assist us with the loss of groceries and at this point inconvenience as well. The rep said no. Frigidaire/Electrolux instructed ** to call and confirm the appointment time slot. We reached out by phone and email with no response. We contacted Frigidaire AGAIN and they setup another appointment with a different company. Our refrigerator repair was completed 4/11/23 and the entire circuit control board had to be replaced. The refrigerator worked for SIX HOURS and stopped working again! Frigidaire/Electrolux had to be contacted AGAIN for assistance. ANOTHER repair appt determined it needs ANOTHER computer circuit control board PLUS a new compressor along with a list of other issues. **** business days for parts needed to try and repair. How is this possible? 2 more repair visits determined the refrigerator is unrepairable due to faulty wiring. We need a full refund for the purchase price of this product. We do not trust the product to work as its supposed too at this point. If prescribed medication requires refrigeration, I should be able to trust it can be kept refrigerated using their product. Frigidaire/Electrolux is not proving to be a trusted brand and no one seems to be concerned about our hard earned money being wasted along with money lost due to spoiled groceries.

  Business Response

  Date: 05/04/2023

  Please see attached response.

• Initial Complaint

  Date:04/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for 4 days to get in touch with someone from the company concerning my delivery. I have tried the generic customer service number, Texting option, online chat, and even ******** Messenger. No one at the company seems to have any idea who is delivering my appliance, when it will be delivered, or a phone number to the entity handling the above. I have been hung up on, berated, lied to, ignored, and more. I have tried asking for supervisors or ANYONE who had the ability to answer my three simple questions. All I get is the same canned responses (i.e. sorry for your inconvenience, be patient, etc.) from all available avenues. I will be filing a complaint with the Attorney General and every other avenue I have at my disposal. The complete and utter disregard everyone has shown to this matter is unbelievable.

  Business Response

  Date: 05/04/2023

  Please see the attached response 

  Customer Answer

  Date: 05/05/2023

   
  I am rejecting this response because:
  I have been waiting 216 hours for a follow up that I was told I would receive in ***** hours. While waiting on that response, I was told 7 days ago that I would get a response in 3-5 days. I have called about 75 times and each time I get a different answer or some canned response of sorry for the inconvenience. I am very inconvenienced since I have not had a fridge in over a month and I am up to about $3,000 in damages to my home that was a direct result of your faulty product. 

  Business Response

  Date: 05/12/2023

  Please see the attached response 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 24, 2021, a 5 year extended warranty on a Frigidaire refrigerator with Electrolux. On Feb 5 2023, ice maker failed dumping water in the floor. A new valve was installed by ApplianceDoctor under the warranty on Feb 27. It failed again dumping water in the floor. A new ice maker was tried and it did not work. It was finally determined to be a broken wire in the case between the ice maker and the inlet valve causing a voltage drop from 120 vac to 18 vac. ApplianceDoctor apparently NEVER RECEIVED ORDER TO FIX.Today April 27 Electrolux is in breach of contract because the ice maker remains unfixed. I am almost 80 years old and do not need this frustrating months of non compliance to a legitimate contract going unfilled. I am disgusted to see over and over again Electrolux advertisements when they are not honorable.

  Business Response

  Date: 05/04/2023

  Please see the attached response 

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. If they fix the ice maker which has not worked since February.  The repair service has not been scheduled until May 15th, just more delay but maybe we can see the end and it is not a train THIS TIME. 
  Thank you. 
  

  Customer Answer

  Date: 05/17/2023

   
  I am rejecting this response because:
  

  Unfixable due to wire being embedded in the refrigerator.  He gave me a number ******** and said Appliance Docotor is out.  Electrolux should contact me.  He said he was the one who found the problem initially and told Electrolux.  I guess they thought I would just go away.  I have a 5  year old refrigerator that for the last now 4 months has not worked.

   

  Good morning, before I send this back to Electrolux. Were you told it was fixable or unfixable?

   

  Appliance Doctor came today as scheduled.  Again after review said the damaged wire is embedded in the refrigerator and IS FIXABLED.  We continue now since February with no ice maker.  He said that he had turned the complaint back to Electrolux as un fixable.  It is now again in their court to take action.

   

  *******************************

  
  

  Business Response

  Date: 05/19/2023

  Please see the attached response 

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  We have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to **. We have reviewed the specs on the proposed replacement and find it acceptable even though it does not contain an icemaker. They are cancelling the 4 years remaining in the warranty contract and that is acceptable and expected also. We also agreed to pay $200 in pick up, delivery and install of the proposed replacement.

  It is indeed sad and disappointing that we have been deprived of an icemaker from February 5 to sometime in the future when we have bought and paid for yet another icemaker to be installed in the replacement. I will be 80 years old soon, type 2 diabetic with chronic kidney disease.  My wife is soon to be 78 and has been thru two rounds of chemo for cancer with resulting lung and heart damage WE DID NOT NEED THIS FRUSTRATION.
  
  

  Thanks for your support, we are so much wiser now on the TRUE value of warranty agreements!!!!

  
  

  Customer Answer

  Date: 06/30/2023

   
  I am rejecting this response because:
  

  Sent: Thursday, June 29, 2023 2:55 PM
  To: BBB General Info <**************************************************>
  Subject: Complaint ******** Electrolux Warranty Refrigerator

   

  Please reopen complaint ******** as Electrolux as of today as not complied with the agreement for them to provide a replacement refrigerator since the one under warranty cannot be fixed.  Electrolux says they shipped the refrigerator to ******************** in ********* ** and ***** says they did not receive it.

  Electrolux remains in non compliance with the warranty contract as they have not complied with their own proposed resolution.

  I have a refrigerator that cannot be fixed since FEBRUARY in which I have to place 4 ice trays every day to have ice. Electrolux proposed the resolution of providing a replacement  and cancelling mu contract with years remaining.  They have not complied.

  THIS IS UNACCEPTABLE.

   

  *******************************

  201 high S

  **********, ** 37144

  ************

  
  

  Business Response

  Date: 07/05/2023

  Please see the attached response 

  Customer Answer

  Date: 07/05/2023

   
  I am rejecting this response because: Corrective action has been entirely too slow -February to date July 5.  Several days ago I informed Electrolux that ***** said they absolutely did not receive the replacement and to provide proof of deliveryl  Proof of delivery should have been quick and easy. My contract and commit to resolve is with Electrolux, not *****.  I am 80, type 2 diabetic with chronic kidney disease. When I bought that extended warranty with Electrolux I really never expected to need it.  WOW was I an old fool.  I am not going away on this.  It is amazing how much a sick senior can elevate when necessary.
  

  Business Response

  Date: 07/07/2023

  Please see the attached response 

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

  I thought when I graduated from College that I was thru learning.  My last class was almost 6 months long and very stressful.  I worked at Amana Refrigeration as a manager for 13 years.  If our founder ******************** had heard what was happening to me was happening to an Amana customer he would have fired somebody.  He always responded immediately to any customer complaint elevated to his level. I still have no icemaker and trying tofind someone toinstall one.  Four icetrays remain my source.  Thank you BBB

   

  
  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new electrolux dryer from ********** online. The dryer was just delivered 4 weeks ago on 3/27/23. The dryer made a loud rattling noise the very first time I used it. I contacted ********** who contacted electrolux to send an electrolux repair person out. The repair person fixed the rattling noise today (4/26/23) but left a NEW noise in its place. I called the repair person and he described the new sound I was hearing. I owned the same electrolux dryer prior to this and am familiar with how it operates and sounds.Electrolux says they have to send a repair technician out again. This will be to fix a sound left by the repair done by their previous technician.I would like to return this dryer. I dont think its acceptable for a brand new $1300 appliance to need two repairs in 4 weeks, one of which was caused by the initial technician electrolux sent out. I had to wait 2 weeks for the first appointment with an 8am-5pm repair window.Can someone help me coordinate with electrolux to get my money back and this lemon of a dryer returned? I do not want to talk to them again it is useless. I want to return the dryer for a full refund.Thank you.

  Business Response

  Date: 05/03/2023

  Please see attached response.