We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Computers

Lenovo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Computers.

Reviews

This profile includes reviews for Lenovo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lenovo has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 190 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Rasim S

      Date: 10/24/2024

      Rasim S

      Date: 10/24/2024

      Lenovo is a very bad company do not buy or order anything from them they lie about shipping your order they also have not refunded my money back have to call bank let them know its fraud Lenovo takes your money but does not send you your product

      Lenovo

      Date: 10/28/2024

      10/28/2024 The Better Business Bureau *********************************************************************************************************************************************************************************************************** Dear Madame / Sir ** are in receipt of a copy of the review filed on 10/25/2024. ** have contacted the customer and offered a concession on a new order.Sincerely, Maya **** Manager

    • Amit J

      Date: 10/07/2024

      Amit J

      Date: 10/07/2024

      I am a student and my uncle has gifted me a laptop for my collage. But after some time the laptop isn't turning on. J contacted support and they have sent me a lable and I have shipped my laptop. Now it's lost. I have contacted support again regarding this and they aren't responding to anything. They are saying we can't help you with this. This is how lenovo support helps their customers. I am very disappointed in ********************** support and at the company

      Lenovo

      Date: 10/16/2024

      10/16/2024

      The Better
      Business Bureau
      5540 Munford Road, Suite 130
      Raleigh NC 27612

      Lenovo
      7001 Development Dr
      Morrisville, NC 27560

      Dear Madame / Sir

      We are in receipt of a copy of the review filed on 10/7/2024.
      We provided the customer with information from FedEx.

      Sincerely,
      Lyne
      Case Manager

    • Alexandru J

      Date: 10/05/2024

      Alexandru J

      Date: 10/05/2024

      I ordered a laptop on 29 Sept 2024, and although I was initially given an estimated delivery date of 2 days, I have not received any updates regarding the status of my order. I have contacted your support team multiple times and provided all necessary information to release the order, yet no further action has been ******** credit card has already been charged, and I will be billed soon for this purchase. If I do not receive a clear status update or a shipment confirmation within the next 24 hours (until the 7th of October), I will be forced to explore further action, including contacting my credit card company for a chargeback and submitting a formal complaint to the *** and Better Business Bureau.I trust that you can help me resolve this matter promptly.

      Lenovo

      Date: 10/07/2024

      10/7/2024 The Better Business Bureau *********************************************************************************************************************************************************************************************************** Dear Madame / Sir ** are in receipt of a copy of the review filed on 10/05/2024. ** have contacted the customer and offered a concession on a new order.Sincerely, Maya **** Manager

    • Scott B

      Date: 09/17/2024

      Scott B

      Date: 09/17/2024

      I'm am a longtime customer who has purchased roughly 2 dozen Thinkpad **s over the years, along with accessories. I recently bought a $75 replacement battery for my Thinkpad and paid an installer $75 to install it. When I tried running the ** without A/C power, the battery died within 2-3 hours, even though I was only searching the web and checking email.I spoke to Technical Support, which sent me to the ***************** which then sent me to ************** I was told that they would never refund the $75 I paid for installation, but they could refund or replace the new battery. HOWEVER, to get the refund or replacement, I would need to return the new battery. Either option would cost me another $75 in installation. That made a refund impossible, because the installer threw out my old battery, so after removing the and returning the new battery, the ** would have no battery whatsoever.The woman said I could talk to tech support, presumably so they could walk me through the process of removing the battery myself and replace it with a replacement, but I know from experience that it's quite possible I would permanently ruin the **. So that was a non-starter.They told me a supervisor couldn't do anything more. When I demanded anyway, they put me on hold and then said no supervisor was available. They did not offer to have one call me back. That's where things ended. Lenovo is NOT to be trusted.

      Lenovo

      Date: 09/19/2024

      9/19/2024 The Better Business Bureau *********************************************************************************************************************************************************************************************************** Dear Madame / Sir ** are in receipt of a copy of the review filed on ***************************. ** have spoken with the customer and apologized for their experience. ** offered a repair.Sincerely, ********* Manager

    • Paul0123456

      Date: 09/16/2024

      Paul0123456

      Date: 09/16/2024

      I bought a gaming laptop from them and have had issues with the computer freezing. I have their premium care support and assumed that they would fix it by now. Its been 6 months and the issue keeps happening on and off. I have had 2 onsite repairs and now 2 repairs sent to their depot and the issue hasnt been fixed. This is very frustrating. I just want my computer to work properly, the premium support is terrible

      Lenovo

      Date: 09/19/2024

      9/19/2024 We are in receipt of a copy of the review filed by ***************. We have contacted the customer and apologized for their experience. We have provided a repair update. Sincerely, ******* Executive Case Manager

    • Harry K

      Date: 09/09/2024

      Harry K

      Date: 09/09/2024

      I recently purchased a Lenovo laptop during their Back to School sale, expecting a great deal due to both a promised price adjustment and a 15% cashback offer from *******. Unfortunately, Lenovo has not honored either commitment, making this experience frustrating and disappointing.Before my order shipped, Lenovo support confirmed that I would receive a price adjustment to lower the laptops price by nearly $200. However, after the laptop shipped, the adjustment was refused, despite written confirmation from their representative. This was already frustrating, but the situation worsened when Rakuten informed me that Lenovo collected the commission for the sale but did not report it to Rakuten, which meant I did not receive the promised cashback either. I have raised these issues with Lenovo multiple times, but no resolution has been *********** this point, the laptop is priced similarly to what I could buy any time of the year, and without the cashback or price adjustment, it no longer feels like a deal at all. Given the hassle Ive experienced, I am considering returning the laptop and taking my business elsewhere.Lenovos failure to honor these commitments, combined with their lack of timely customer support, has left me extremely dissatisfied. I would caution others to ensure that they have clear documentation and are prepared for potential challenges if they choose to purchase through Lenovo.

      Lenovo

      Date: 09/16/2024

      9/16/2024

      The Better Business Bureau
      *************************************************************************************

      Lenovo
      *******************************************************************

      Dear Madame / Sir

      We are in receipt of a copy of the review filed on 9/9/2024. We provided a credit on this order.

      Sincerely,
      ************
      Case Manager

    • Rohan C

      Date: 09/09/2024

      Rohan C

      Date: 09/09/2024

      I have purchased a legion for around 1750 and also bought extended warranty for around 200 bucks. From the past year Lenovo has not been repairing my laptop always delaying the parts and not fulfilling my replacement request as well. Worst service of all time.

      Lenovo

      Date: 09/16/2024

      9/16/2024

      The Better Business Bureau
      *************************************************************************************

      Lenovo
      *******************************************************************

      Dear Madame / Sir

      We are in receipt of a copy of the review filed on 9/9/2024. We have replaced this unit.

      Sincerely,
      Lyne
      Case Manager

    • Mike A

      Date: 09/06/2024

      Mike A

      Date: 09/06/2024

      First time ordering something from Lenovo and I know some custom items may take longer but I ordered something that should be in a sealed box mass production and to have a delivery estimate of over a month is ridiculous in my opinion we live in the time of online ordering how hard is it to take item in a sealed box put in another box with a shipping label and have a carrier pick it up for delivery not complicated should not take over a month ?????

      Lenovo

      Date: 09/17/2024

      9/17/2024

      The Better Business Bureau
      *************************************************************************************

      Lenovo
      *******************************************************************

      Dear Madame / Sir

      We are in receipt of a copy of the review filed on 9/6/2024. We provided a concession.

      Sincerely,
      Lyne
      Case Manager

    • Mac M

      Date: 09/02/2024

      Mac M

      Date: 09/02/2024

      I was sent two computers (original and replacement), neither of which would connect to my WiFi. I paid extra for premium tech support, which failed to help. I sent back both computers at the beginning of August, and despite their 10 day return policy, I'm still waiting and paying interest everyday. I've contacted them twice, and each time they tell me it'll be a other 5-7 business days. Their customer service is poor, their return policy is incorrect, and I keep getting the runaround. I would highly suggest only buying their items if you don't mind waiting and waiting for a refund on any returns.

      Lenovo

      Date: 09/03/2024

      9/3/2024

      The Better Business Bureau
      *************************************************************************************

      Lenovo
      *******************************************************************

      Dear Madame / Sir

      We are in receipt of a copy of the review filed on 9/2/2024. We have spoken with the customer and apologized for their experience. We are processing the refund.

      Sincerely,
      Maya
      Case Manager

      Lenovo

      Date: 09/03/2024

      9/3/2024

      The Better Business Bureau
      *************************************************************************************

      Lenovo
      *******************************************************************

      Dear Madame / Sir

      We are in receipt of a copy of the review filed on 9/2/2024. We have spoken with the customer and apologized for their experience. We are processing the refund.

      Sincerely,
      Maya
      Case Manager

    • Kris G

      Date: 08/22/2024

      I have never had a more poor customer service experience with a company and I work in customer service...Purchased all the bells and whistles of support and they have provided none of this after a month and hours of my wasted time and efforts... my tickets keep getting closed just to promote their own metrics of success without actually completing the customer service issue at hand. The product itself was great until I had an issue and called on customer service just about 2 years in...

    Lenovo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.