Reviews

This profile includes reviews for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maxlend

  PO Box 760 Parshall, ND 58770-0703

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  Maxlend

  217 3rd Ave NE Parshall, ND 58770

Review Details

• Review fromAntoine T

  Date: 12/30/2024

  1 star

  Antoine T

  Date: 12/30/2024

  Maxlend is definitely a total ripoff. They arent really about trying to help you out tough situations. They are nothing more than ************** sharks. I borrowed ***** & by the time I had the money to pay it off I owe two to 3 times what I borrowed. I barely had it a month. Total ripoff. Once I pay it off I wont go back to thieves. I dont know how owners can sleep at night ripping people off. The government needs to monitor them better.

  Maxlend

  Date: 01/06/2025

  Hi ******* ******,Thank you for your feedback. Were sorry to hear about your dissatisfaction. At MaxLend, we aim to provide clear terms and flexible options to meet our customers financial ******** **********************, you are never obligated to keep the loan for the entire duration of its term, and in addition to keeping with your regularly scheduled payment and amounts there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan ************ ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ********************************** or call us at ************. Were available from 8AM 8PM EST, Monday Friday.

  
  

• Review fromJennifer D

  Date: 12/16/2024

  1 star

  Jennifer D

  Date: 12/16/2024

  ************* offering predatory loans to vulnerable people. Took out a $700 loan July 17, 2024 and to date *** paid $1,905.71 towards this loan with the remaining payments totaling $1,536.71 for a total of $3,442.42. I can pay it off in full but even after the $1,905.71 it would still require a payment of $768.98 (more than the original loan amount). There are plenty of online loan being offered and I would definitely suggest using a different one and reading the fine print especially since Maxlend has you unknowingly sign away your rights to sue them or participate in any kind of class action lawsuit. They do this because they know what they are doing is wrong but dont want to face any repercussions once you realize.

  Maxlend

  Date: 12/18/2024

  Hi ********,
  
  Thank you for sharing your concerns. Were sorry to hear about your frustration and would like to clarify your loan terms and payment process. At MaxLend, we prioritize ensuring that our customers fully understand their loan agreements and we apologize that you felt the loan terms were unclear.
  
  Your loan terms include a detailed outline of your payment schedule, the amounts due on each due date, the finance charges associated with the scheduled payments, and the annual percentage rate.
  
  Keep in mind, you are never obligated to keep the loan for the entire duration of its term, and in addition to keeping with your regularly scheduled payment and amounts there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents. 
  
  To protect your privacy, we cannot discuss specific account details here. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ********************************************************** or call us at ************. Were available from 8AM 8PM EST, Monday Friday.

• Review fromJ. H.

  Date: 12/09/2024

  1 star

  J. H.

  Date: 12/09/2024

  If I could give ZERO stars I would! This loan company is a scam! Who gives people a loan when theyre clearly going through hardship && charge them 700%APR?! No where in the application did it say this because who in their right mind would agree to this. Make sure you READ the fine print! I would never recommend this company to anyone! I got a loan for $400, was supposed to be paid off last payment. When I received an email stating about an upcoming payment I was super confused! So I called then was informed about the 700%, that should be illegal! So Im paying $1600 on a $400 loan. So basically I have to give them an extra $400 for them to close it how pathetic! I hope this company goes into the ground. Now I see why you cant take legal action in the contract because then EVERYONE would be taking them to court! Absolutely disgusting!!

  Maxlend

  Date: 12/12/2024

  Hi ******,

  
  Thank you for sharing your concerns. Were sorry to hear about your frustration and would like to clarify your loan terms and payment process. At MaxLend, we prioritize ensuring that our customers fully understand their loan agreements and we apologize that you felt the loan terms were unclear.

  
  Your loan terms include a detailed outline of your payment schedule, the amounts due on each due date, the finance charges associated with the scheduled payments, and the annual percentage rate.

  
  Keep in mind, you are never obligated to keep the loan for the entire duration of its term, and in addition to keeping with your regularly scheduled payment and amounts there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents. 

  
  To protect your privacy, we cannot discuss specific account details here. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ********************************************************** or call us at ************. Were available from 8AM 8PM EST, Monday Friday.
  
  
  

  
  

  J. H.

  Date: 12/14/2024

  Ya, Ive noticed you guys have the same response to all of your costumers! Must really not care. But best believe I paid the ACTUAL loan off yesterday, && will NEVER do business with your company again! Good riddance!

• Review fromMarshall J

  Date: 12/06/2024

  1 star

  Marshall J

  Date: 12/06/2024

  It is my firm position that Maxlend operates as a predatory loan institution. I entered into a loan agreement with Maxlend on August 23, 2024, for the principal amount of $1,425.00. As of December 6, 2024, I have already paid $2,457.97 towards this loan, having never missed a payment. By the time my loan is fully repaid on May 16, 2025, I will have paid a staggering $6,399.45an amount more than 4.5 times the original principaldue solely to Maxlends exorbitantly high and predatory interest rates.Given these alarming figures, I contacted Maxlend on December 6, 2024, to determine the full payoff amount if I were to close the account in full on January 10, 2024. The representative informed me that the payoff amount would be $1,374.00. However, when I cross-referenced this information with my account chart available on their website, it contradicted the figure provided. When I pointed this out, the representatives tone noticeably shifted, and she was unable to clarify or explain the discrepancy. This interaction raised significant concerns regarding the transparency and integrity of Maxlends operations. Following this troubling conversation, I reviewed complaints about Maxlend filed with the Better Business Bureau (BBB). I was not surprised to find that my experience mirrors countless other complaints detailing similar issues with predatory interest rates, unclear communication, and questionable practices. Given the above, I am now pursuing all available actions to terminate this loan agreement and to assist others who have been similarly exploited by Maxlends predatory practices. Exploiting individuals in dire financial situations is morally reprehensible, and I will not remain silent in the face of such unethical conduct. I urge others to take a stand against Maxlends abusive practices and will be actively working to address these systemic issues through the appropriate legal and regulatory channels.

  Maxlend

  Date: 12/10/2024

  Hi ******** *****,

  Thank you for sharing your concerns. Were sorry to hear about your frustration and would like to clarify your loan terms and payment ********** MaxLend, we prioritize ensuring that our customers fully understand their loan agreements and we apologize that you felt the loan terms were unclear.

  Your loan terms include a detailed outline of your payment schedule, the amounts due on each due date, the finance charges associated with the scheduled payments, and the annual percentage rate.

  Keep in mind, you are never obligated to keep the loan for the entire duration of its term, and in addition to keeping with your regularly scheduled payment and amounts there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents. 

  To protect your privacy, we cannot discuss specific account details here. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ********************************** or call us at ************. Were available from 8AM 8PM CT, Monday Friday.
  

• Review fromDARREN T

  Date: 12/06/2024

  5 stars

  DARREN T

  Date: 12/06/2024

  It's a loan until payday. I get it reading comments on here. I think some people don't understand.

  Maxlend

  Date: 12/09/2024

  Hi,

  
  Thank you for sharing your perspective! Were glad to know you understand the nature of our loan services. Transparency is key for us, and we strive to ensure all customers have a clear understanding of the loan terms.

  If you have any further questions or need assistance, feel free to reach out to us at ***************************** or call ************. We're always here to help!Best regards,The MaxLend Team

• Review fromDenise M

  Date: 12/06/2024

  4 stars

  Denise M

  Date: 12/06/2024

  I don't care about my monthly installment, it's rather high.

  Maxlend

  Date: 12/12/2024

  Hi ******, 

  
  Thank you for your feedback. At MaxLend, we aim to provide clear terms and flexible options to meet our customers financial needs.

  At **********************, you are never obligated to keep the loan for the entire duration of its term, and in addition to keeping with your regularly scheduled payment and amounts there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents.If you would like to discuss the repayment options in more details, please email us directly at ********************************** or call us at ************. Were available from 8AM 8PM EST, Monday Friday.

• Review fromShelia C

  Date: 11/25/2024

  1 star

  Shelia C

  Date: 11/25/2024

  BBB has Maxlend as a Non-Accredited Business. I see why. Max lend should NOT be in business at all. On a $1400 dollar loan-if carried to completion, you would be paying back over $6000 dollars. Thats insane and Maxlend should have a class action lawsuit against them. The Reps are great and a pleasure to speak with, which is why they only get two stars. Please dont do business with them, youll hurt yourself more. If you are paid on Fridays they deduct midnight Thursday going into Friday . I called to let them know I didnt authorize this my email . I was told they would deduct that amount the same time every 2 weeks ! I will return the $1400 then pay their fee . They will not ***** 4500 from me ! They hurt people! Mislead people and are so rapid in their communication you get stuck fast ! They should be shut down permanently .

  Maxlend

  Date: 12/04/2024

  Hi ****** ******,

  
  Thank you for taking the time to share your concerns with us. Were truly sorry to hear about your dissatisfaction and the frustration youve experienced and would like to clarify your loan terms and payment process.

  At MaxLend, we prioritize ensuring that our customers fully understand their loan agreements and we apologize that you felt the loan terms were unclear. Your loan terms include a detailed outline of your payment schedule, the amounts due on each due date, the finance charges associated with the scheduled payments, and the annual percentage rate.

  We offer alternative payment options that may help reduce the overall cost of your loan:

  Pay in Full: You can pay your loan in full at any time by contacting us at least one (1) business day in advance.

  Scheduled Payments with Additional Principal: You can stick to the payment schedule outlined in your loan agreement and make additional payments toward your principal balance on any due date. Simply call us at least three (3) business days beforehand to make arrangements.

  If you would like to discuss the repayment options in more details, please email us directly at ********************************** or call us at ************. Were available from 8AM 8PM EST, Monday Friday.

  
  Best regards,

  The MaxLend Team

• Review fromKathryn R

  Date: 11/14/2024

  2 stars

  Kathryn R

  Date: 11/14/2024

  BBB has Maxlend as a Non-Accredited Business. I see why. Max lend should NOT be in business at all. On a $1400 dollar loan-if carried to completion, you would be paying back over $6000 dollars. Thats insane and Maxlend should have a class action lawsuit against them. The Reps are great and a pleasure to speak with, which is why they only get two stars. Please dont do business with them, youll hurt yourself more.

  Maxlend

  Date: 11/25/2024

  Hi ******* *******,

  Thank you for taking the time to share your experiences. Were glad to hear you found our representatives to be helpful and pleasant. Providing excellent customer service is a top priority, and were proud that our team left a positive impression.

  Here at MaxLend, it is important to us that our customers understand the terms of the loan, and we apologize that you felt the loan terms were unclear. We understand your concerns about the repayment amounts and we always promote responsible borrowing.

  We provide alternative payment options to help reduce the overall cost of the loan. Upon reviewing your account, we observed that you did take advantage of the repayment options, resulting in significant savings in interest. You also had the option to make additional payments toward the principal balance, which would also save on interest and shorten the life of the loan. 

  We would like to invite you to consider MaxLend again in the future. Our Rewards program offers benefits such as increased loan amounts and reduced fees to enhance your experience with us.

  If you have any further questions or need assistance, feel free to reach out to us at ***************************** or call ************. We're always here to help!Best regards,The MaxLend Team

   

• Review fromMaryAnn P

  Date: 09/29/2024

  1 star

  MaryAnn P

  Date: 09/29/2024

  I am making bi-weekly payments in the amount of $490.00 for a $2,800 loan. After completing the loan I will have paid a total of $9,800. I am unable to keep up with payments and need a long term solution. If someone could please help advise, I am trying to avoid defaulting my account but I have no other options. My current intest rate is at 417%.

  Maxlend

  Date: 10/02/2024

  Hi ******* *****,Thank you for your feed back. Ensuring that our customers understand their loan terms is our priority, and we are sorry that the terms of the loan were not clear.The loan document you received outlined your payment schedule, amounts due on each date, and associated finance charges based on scheduled payments and the APR.Keep in mind, you are never obligated to keep the loan for the entire duration of its term. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.A copy of your loan agreement is available to you at any time by logging into your MaxLend account. We strive to provide exceptional customer service and your feedback is important to us!To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ********************************** or call us at ************. Were available from 8AM 8PM EST, Monday Friday.

• Review fromPatricia P

  Date: 09/17/2024

  1 star

  Patricia P

  Date: 09/17/2024

  these guy do not disclose the interest rate on their loans. Found out that my interest rate was 734%. Everything is give to you after the fact. DO NOT DO BUSINESS WITH THEM.

  Maxlend

  Date: 09/18/2024

  Hi ********************,
  Thank you for sharing your experience.
  We truly value transparency and ensuring that our customers fully understand their loan terms is a top priority for us. We apologize if the terms were not as clear as expected. When you accepted the loan, a comprehensive loan agreement was emailed to you. These documents outline your complete payment schedule, the amounts due on each of your due dates, the finance charge based on the scheduled payments, and the annual percentage rate.
  Please know that you are not obligated to keep the loan for its full term, and we offer alternative payment options to help lower the overall cost of the loan. Upon reviewing your account, were glad to see you took advantage of one of these options, which helped you save significantly on interest.
  At MaxLend, we truly appreciate your feedback and are committed to improving our services. We would love to serve you again in the future, our rewards program, offers benefits like higher loan amounts and reduced fees to enhance your experience with us.
  
  Best regards,
  The MaxLend Team