Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon signing up to view their service you are prompted to put in a card number. The first prompt states you will not be charged until you place an order. I woke up this morning to a charge of $57.70 for an order I did not place. I have filled out their chat form 3 times and have yet to hear back before the order ships. The phone number does not work. I have been trying to cancel the order all day with no luck.

  Business Response

  Date: 02/14/2025

  Hello,

  Thank you for reaching out. I have reviewed the details of your concern and can see that this has already been taken care of for you! Your account has been cancelled and a refund has been issued. If you have any other questions or concerns, please send us a message via the 'Contact Us' link at the bottom of our website. 

  Thank you,

  Customer Care

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits Market charged my credit card for something that I had not ordered or signed up for I registered my credit card number and was told that no order would be placed unless I decided to place an order this company decided to place a order on behalf of me and when trying to contact them I can't contact them the phone numbers hang up and they keep on processing payments to my credit card with without my authorization and without me even placing an order. Again I never placed an order or authorized any orders to be placed this business seems like such a scam

  Business Response

  Date: 02/13/2025

  Hello ********,

  Thank you for reaching out. I have reviewed the details of your complaint and can see that this has already been taken care of for you. A refund of $101.17 was issued on 2/11 and you will see that total refunded to your bank account within 5-10 business days from when the refund was issued. Please send us a message from the 'Contact Us' link at the bottom of our website if you have any other questions or concerns.

  Take Care,

  Customer Care

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is very similar to the others that read on here. I logged into my imperfect produce account which I quickly learned is now Misfit Market. I am not sure how but I was opted in to an $80 delivery that I neither wanted nor received a confirmation that I opted in for until my credit card was charged for a delivery to an address I no longer live at. I immediately reached out to the support team to cancel the order and up until this point, I have not received a response. I am not sure how they get away with not information you that you have opted into their subscription with out any confirmation but I am in touch with my credit card company and I will be seeking a dispute if their care team does not answer.

  Business Response

  Date: 02/12/2025

  Hello *****,

  i am sorry to hear that this has been your experience. I am glad to see that our customer service team was able to refund this order and cancel your subscription. If you have any additional questions or concerns, please reach out from the 'Contact Us' link at the bottom of our website or Here's the link to the Contact Us Form: ************************************************************************;

  Have a wonderful day!

  Customer Care
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sounds great and I was genuinely interested in its offering. However, I cannot log into the account I created and, after several attempts to reset my account password, I cant get in to make any changes to the orders. None of my email addresses seem to be connected to any account and I git charged for an order that I had no ability to modify or cancel because theres no email account to do that. But I still got charged and I still got a shipment. Id like to cancel this but cant because theres no way for me to find out how to do that. Theres no contact phone number to call, only an online contact form that wont work for me because none of my email addresses are associated with an account

  Business Response

  Date: 02/10/2025

  Hello ****,

  Thank you for reaching out, I am happy to see that you were able to resolve this concern with our **************** Team and your email address has been updated successfully. If you have any additional questions or concerns, please drop us a line from the 'Contact Us' link at the bottom of our website or Here's the link to the Contact Us Form: ************************************************************************;

  Have a wonderful day!

  Customer Care

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Misfits Market regarding an unauthorized charge to my account on January 29th, 2025. As a returning customer who had previously paused my account, I decided to explore their services again by adding items to my cart on the website. I did not proceed to place an order; I simply browsed the available products. That was the reason why I didn't modify my old address. Despite not completing the purchase, I was charged on 29th Jan 3 AM without my authorization. I attempted to contact customer service but found no available phone support. The automated chat system was unhelpful, and my emails requesting assistance went unanswered. I don't think this can help me timely manner (I don't know if this delayed response and no real-time support is on purpose). I tried multiple times to cancel the charge or modify the order but was unsuccessful.Their website clearly states that charges will only occur upon clicking the "Place Order" button, which I did not do. Additionally, I was required to enter my card information merely to explore grocery options, despite not intending to make a purchase.Given that I did not authorize this transaction and was unable to cancel it through the provided channels, I am requesting a full refund of the charged amount. As I did not intend to place an order, I did not modify my address, so I will not have this order that I paid for, and this is not right.This experience is very frustrating, and I definitely think the Misfits market needs to change their forceful transaction.

  Business Response

  Date: 02/04/2025

  Hello Dayong,

  I am sorry to hear that this has been your experience. I completely understand and am happy to see that your order has been cancelled. They have also cancelled this weeks order and your next delivery scheduled for 02/12/2025, to be delivered to your new updated address. If you have any additional questions, please drop us a line from the 'Contact Us' link at the bottom of our website.

  Have a wonderful day!

  ****** ***

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/2025 I clicked a link on ******** for Misfits Market. I wanted to check it out and see what options they had. I signed up for an account and they were offering some type of trial that would reduce shipping. Two days later, I get a notification that my order shipped for over $60. I never placed an order? Come to realize they automatically signed me up for a subscription where they send me random food and charge me for it. Nowhere during the signup phase was this disclosed. I am absolutely appalled that a company would trick innocent customers like this. I will never use ********************** and I strongly advise against even signing up for their site or putting any payment information in. I will be disputing this with my credit card company if they don't correct this.

  Business Response

  Date: 02/05/2025

  Hello *****,

  Im truly sorry to hear about your recent experience with our products. We take quality very seriously and want to ensure our customers receive the best possible items. To further assist you, please drop us a line from the 'Contact Us' link at the bottom of our website, and one of our team members will be happy to help you with it.

  Thank you.

  Customer Care

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification that an order was placed with my information and debit card, I didn't order this. I tried to reaching out to Misfits Market, but they informed that I ordered this. I DID NOT. Ive made them aware as soon as I was able to, I had to wait for a response. I am a chef and know better than to purchase foods that are considered damaged or rejected without seeing the quality. This is an insult to my knowledge and expertise on the subject. I have been able to regain my money back ,but with no help from the Misfits Market. They claim to be doing a good service by not wasting food, but have no concerns with their customers being wrongfully charged. ******** business and customer service. People need to be made aware of how they do business so others don't experience what I have. I have never used this service nor will I ever. I have canceled the account as there is no password needed to access this.

  Business Response

  Date: 02/04/2025

  Hello *******,

  I am sorry to hear that this has been your experience. I am glad to hear that you were able to retrieve your funds. If you have any additional questions or concerns, please drop us a line from the 'Contact Us' link at the bottom of our website.

  Thank you kindly,

  Customer care

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on January 12th stating my order was received by the business Misfits Market. I reached out 3 separate times to only to get a scripted response that they are sorry and they cannot refund my order.
  I did not order these items
  In the email to them I explained to them I am a disabled veteran, a single mother I have very ill and I cannot afford this extra expense at this time. They still have not corrected the issue.
  Mind you I reached out January 12th and the order still processed and shipped Jan 13th which leads me to believe they COULD have canceled and refunded my order but 3 Representatives CHOSE NOT to cancel and refund my money.
  Their representative label at the bottom of their email states they are waste management. So if I refuse the shipped order won't they be dealing with more wasted food when they could have just fulfilled my request and canceled my order the first time.
  This is not how I like to be treated as a customer. I wish they could still cancel and refund this order.

  Business Response

  Date: 02/05/2025

  Hello ******,

  We do apologize for the continued confusion. Your account has been put on a pause for now and we would like to suggest the Flex plan which is a great solution for customers that aren't looking for a weekly automatic subscription service and instead would only like to order on their own schedule. Customers on a Flex plan will only get orders if they shop manually.  For additional questions or concerns, please submit the issue to our contact us form ******************************************************************, and one of our team members will be happy to help you with it.

  Thank you.

  Customer Care

• Initial Complaint

  Date:01/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to what they had and their prices i was adding things on my cart. Went to sleep work up at 3 am to saying my cart had been charged to my card 252 dollars!!! I can't cancel this anymore, I I don't have enough money on my card!! So I'm going to be in 00s.

  Customer Answer

  Date: 02/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: ******** ********* <**************************************************************>
  Sent: Monday, February 3, 2025 7:49 PM
  To: Better Business Bureau <********************************************************************************************************>
  Subject: Re: You have a new message from the BBB of New Jersey in regards to your complaint #********.

   

  I need to cancle this complaint

  
   

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the misfit market app after seeing an ad on *******. In order to view their store, you much create an account and input a payment method. After creating an account I looked at the shop and decided not to purchase anything. I never added any items to my cart and deleted the app after deciding I was not interested. Today I received a package from Misfits with my order inside. I went to the app and my bank account, I was charged $52 and my account showed an order of 12 items. I tried to call the company but have been unable to find a phone number. I filled out a complaint and am waiting to hearback from them. I at no time added anything to my cart or consented to an order, if they did this to me I'm very sure I'm not the only one. This is dishonest business in my opinion.

  Business Response

  Date: 02/04/2025

  Hello *******,

  I am sorry to hear that this has been your experience. I am glad to see that our customer service was able to refund this order and cancel your subscription. If there is ever anything else we can do to help, please drop us a line from the 'Contact Us' link at the bottom of our website.

  Have a wonderful day!

  Customer care