Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on January 8th, 2025, for an order I did not place. The website said I would not be charged unless I hit the place order button, which I had not done. I was exploring options for groceries and they required you to put your card number in to explore the website further. I did not place an order, yet was charged. Customer service was contacted but they simply said I missed a 30 minute, super early morning cancellation period that I had no clue existed and said they could not cancel the order. Their customer service phone number also does not work. You either have to talk to a computer or through an email that they don’t send until it’s too late to do anything about.

  Business Response

  Date: 01/12/2025

  Hello ***,

  I am glad to see that our Customer Care Team was abler to resolve this for you. You’ll see that total refunded to your bank account in the next 5-10 business days. I can also confirm that your subscription has been cancelled. This means you will no longer be able to place orders with us unless you restart your plan. 

  Sincerely,

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signing up for the service but last minute decided against it and never completed the sign up as I decided against it last minute. However, a few days later I was charged a little of $42. When I went the website to login and cancel the account I got an error message saying there is no account. So I tired to create but got an error message saying my email is already registered. I have emailed their customer service 3 times and have not any reply. I need this fixed. It ridiculous to be charged for a product Im not getting and cant even cancel.

  Business Response

  Date: 01/13/2025

  Hi there ******,

  We are sorry to hear that this has been your experience. I have reviewed this concern and a refund has been issued. It appears that there is an extra m at the end of the email address you used to sign up by mistake. Your account has been switched to the Flex plan, so that no additional orders will be sent until you are able to log in and place an order.  To further assist you in getting logged in, please contact our email team using this form: ****************************************************************************************

  Sincerely,

  Customer Care
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in finding out more about this grocery service. The app forced me to complete all the fields & create an account just to get enough information to make a decision. There were no prices on items, nor was there an option to cancel the membership. I emptied the cart, thinking that would be enough, but just got a text that my order is going to be shipped - with their choice of items! Forcing curious potential customers into a paid subscription service is a scam.

  Business Response

  Date: 01/19/2025

  Hello ****,

  I am sorry to hear that this has been your experience and I have forwarded your concern. Please reach out to us using the (contact) link at the bottom of our website. 

  Sincerely,

• Initial Complaint

  Date:01/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfit Market charged me in the middle of the night when I wasn't able to cancel. I didnt get sent any other notification that i would be charged until i actually got charged. They also added stuff to my cart that i didnt add myself or confirm. They have no way to contact them via phone or to speak with someone via chat. I am trying to get a refund and for my entire account to be cancelled.

  Customer Answer

  Date: 01/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: *** F <**********************************************************>
  Sent: Saturday, January 4, 2025 10:16 AM
  To: ********************************************************************************************************
  Subject: Complaont resolved. Fwd: Thank you. We've received your complaint.

   

  This has been resolved. 

   

  Thank you!

  
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had not ordered anything yet and was just window shopping foods. I saw it on TikTok and it looked interesting. I wake up this morning and was charged for my order that was placed at 3 in the morning its 6 and now too late to cancel because of there short cancellation window. How am I supposed to cancel when Im sleeping. Or even know that Im going to be charged that day when I never confirmed anything. There is no phone number to call when things like this happen. Also the subscription price was never shown when signing up and the payment logistics is not cut and dry. So charging me ***** at 3 am is literally a joke, I couldnt cancel even if I wanted too

  Business Response

  Date: 11/06/2024

  Hello Sasha,

  Thanks for taking the time to reach out with your feedback. We're truly sorry to hear you had a frustrating experience with our service, ***************** team has cancelled the order in question and your subscription has been cancelled. Should you have any other questions for us, please reach back out to our ************* team and they'll be happy to assist.

  Sincerely,

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Misfit Market's unauthorized reactivation of my subscription and subsequent charges, along with their complete lack of customer service response.
  My Experience:
  
  Initially subscribed to Misfit Market's service approximately two years ago
  Cancelled service due to consistently poor product quality
  Moved to a new address after cancellation
  Recently discovered Misfit Market had:
  
  Reactivated our subscription without authorization
  Charged our payment method
  Attempted delivery to our old address
  
  Multiple attempts to resolve this issue have been made:
  
  Tried to contact customer service through their official channels
  Made repeated attempts to cancel the unauthorized subscription
  Received no response to any communication attempts
  
  Requested Resolution:
  
  Immediate cancellation of subscription
  Full refund of unauthorized charges
  Written confirmation that our account has been permanently closed
  Assurance that our payment information has been removed from their system
  
  This company's practices are concerning as they:
  
  Reactivate cancelled subscriptions without customer consent
  Charge customers without authorization
  Ignore customer communication
  Continue attempting deliveries to outdated addresses
  
  I want to warn other potential customers about these deceptive business practices and seek immediate resolution of these unauthorized charges.

  Business Response

  Date: 11/06/2024

  Hello ******

  We’re so sorry to hear that happened! We have a dedicated Customer Care Team here to help. You can either send us a DM/PM and we can get you connected, or feel free to drop us a note via the “Contact Us” link at the bottom of our site. We look forward to hearing from you!

  Sincerely,

  Customer Answer

  Date: 11/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  We tried reaching out to the company many times via their contact forms and we asked them to DELETE our account but they kept failing to do just that. This is another promise that they wouldn't keep.

  We need the account to be closed permanently so they don't keep activating the account arbitrarily. This closure needs to happen before we approve this resolution.

  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 11/14/2024

  Hi ******

  Thanks for your response. We're so sorry that our team hasn't been able to share the link to delete your account's personal info. We aren't seeing an email sent in from the one attached to this review but you can click on this FAQ help article and find the link to our Privacy Request Form. We hope this is helpful but please feel free to let our Customer Care Team know if you need anything else. ****************************************************************************************************************************************************************
  
   

  Customer Answer

  Date: 11/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  We cancelled through the link but the account got reactivated arbitrarily.

  I’ll close this case once you send a confirmation of account deletion without having to put your clients through hoops and endless back and forth.

  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on Misfits Market to see what items they sold. I did not see anything so I did not order. They took other upon themselves to send a order that was unwanted and charged me $70. I did not agree to or confirm i want this service.

  Business Response

  Date: 11/06/2024

  Hello *******,

  Thanks for taking the time to reach out with your feedback. We're truly sorry to hear you had a frustrating experience with our service, ***************** team has refunded the charges for the order in question and cancelled your subscription. Should you have any other questions for us, please reach back out to our ************* team and they'll be happy to assist.

  Sincerely.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to give Misfits Market an other go. I did not sign up for rotation. I picked a box or 2 but when I didnt pick one they sent me a random one every week. I thought maybe I did sign up for weekly. I canceled misfits market. I have an email verification on the date. When I canceled it said if it was after the time to pick a box for the week I would still get charged for the box. It was not after but I still got a box and I was like ok. The next week I got a box I checked my email verification that it was canceled. The next week I got another box. I looked for a number to call them and could not find one. I removed my debit card off their site I still got another box along with all the changes. I have cancer and it is hard to get out I called my bank to cancel my debit card. They could not do that over the phone. It took a week or 2 before I felt strong enough to go to town to the bank. The checked they were billing my bank account directly not through my debit card. I had them blocked. I never could find a phone number to get my refunds since I had the verifications that I canceled and the charges to my account each week. I lost my job as a RN (nurse) due to my cancer money is tight which is why I decided to give Misfits Market another go (I used to get it and had no problem before) it would up costing more than the groceries at the military base which is why I canceled. I would like a check to refund me for the boxes I was charged after I canceled. It would have to be in the form of a check because they are blocked from my account. Can you help me with this I can provided the email which has the date I canceled and all the charhes in my account that was charged after the cancellation.

  Business Response

  Date: 11/06/2024

  *******,

  Were so sorry to hear that happened! We have a dedicated ************* Team here to help. You can either send us a DM/PM and we can get you connected, or feel free to drop us a note via the Contact Us link at the bottom of our site. We look forward to hearing from you!

  Sincerely,

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just went on to browse there products and was charged. I did not authorized my credit card to be charged and want my credit card refunded immediately. There is no phone # to contact this company.

  Business Response

  Date: 10/03/2024

  Hey there!

  Thanks for writing in with your concern. We're so sorry to hear of the unexpected charge and unwanted order with your Misfits Market subscription. We're glad you reached out to us!

  Taking a look at your account history, we see that a weekly subscription was chosen during the sign-up process. Since we're a subscription service, this means we curate a box of groceries for you each week and you're welcome to customize the order, leave it as is, or skip it altogether. Since this order wasn't skipped, it went through as scheduled.

  We also see that you reached out to our ************* Team on 10/2/24 and they responded on the same day to let you know that they've reimbursed this order in full. You should see that charge headed back your way within 5-10 business days. We can also confirm that the team has since cancelled your membership as per your request so you have no future orders scheduled. 

  We hope this was helpful and if you have any additional questions, please don't hesitate to let our team know. Thanks for working with us on this!

  Best,

  Misfits Market

  Customer Answer

  Date: 10/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* ****

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  charged my card without me starting a new subscription and they do not answer email and they do not have a phone to call. this is absolute theft and fraudulent activity. I don't want the food, I want my money back.

  Business Response

  Date: 09/19/2024

  Hi there,

  Thanks for reaching out via this review. We're so sorry to hear of this stressful unwanted order and we're glad you let us know!

  Taking a look at your Misfits Market subscription, we see that the service was reactivated on September 11th at 10:40 AM which is why this weekly order was scheduled. Since then, we see that you've reached out to our ************* Team and they were able to cancel any charges as well as the order so you should see any pending charges drop from your bank account within 2-10 business days.

  Moving forward, we can confirm that your subscription has been cancelled and no further orders are scheduled. We hope this help but please feel free to respond directly to our ************* Team's email if you need anything else!

  Best,

  Misfits Market