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Business Profile

Appliance Sales

LG Electronics

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Reviews

This profile includes reviews for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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LG Electronics has 14 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 1,073 Customer Reviews

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    Review Details

    • Jasmine K

      Date: 05/25/2025

      I purchased a ** refrigerator from ********** less than a year ago. It already broke down with water leaking and condensation problems. I called customer service and it turned out to be the worse experience of my life. I avoid reviews, but I feel compelled to warn consumers who are contemplating to purchase **. I spent 3 hours explaining the issue to 4-5 people, including to a supervisor. They kept asking the same questions over and over again, attempting to fix the issue over the phone. Despite having manufacturers warranty, they refused to send a technician out. They didnt seem to care about the contractual agreement with the warranty. ********** should stop selling ** products. They are doing a great disservice to their customers. Not one person seemed to care about the customer, utterly unprofessional, useless and incompetent. Shame on **! What a s*** show! ??

    • Isabelita D

      Date: 05/23/2025

      I am 78 years old and this company has defrauded me because they only gave me 15 days to return the refrigerator. I call and write to them but they don't come to pick it up. Almost 30 days have passed and they do nothing. The refrigerator is too big and it doesn't fit in my kitchen. However, when I bought it, they quickly made the transaction and then they don't want to return it or help me since they don't answer me. I sincerely do not recommend them since it is a waste of money because I have already paid for that refrigerator and they do not want to answer or do anything.

    • Brenda R

      Date: 05/21/2025

      If I could give 0 stars I would We purchased All New Appliances from ** In 2017 our main refrigerator went out in ************************************************************ ****** to fix it .I had a customer service representative call me and apologize for our troubles ,she said she would send us a check for ****** for loss of food .I have yet to get the check !What a joke .Also new compressor went out 2 months after fixed they gave us another compressor we fixed it because we have a 10 year warranty. I asked where is check we were promised?I have talked with 7 different **** she claims there are no records of any ****** check which is a lie !!!! I was recorded 7 phone calls .Do Not Buy ** Anything There was a Hughe Lawsuit Because They Knew The Problem But didn't care about their customers period .

    • Sandy G

      Date: 05/20/2025

      Absolutely horrendous customer service team. Jes (1st tier support) and **** (support manager) were absolutely useless and rude.

    • Deborah R

      Date: 05/19/2025

      DO NOT PURCHASE FROM ******** customer service I have ever experienced. The refrigerator I purchased stopped working after 4 years. Still under warranty, it was repaired by the company. However they refused to compensate the loss of food. I find their policies to be unrealistic, out dated and in the best interest of ** only. They are short sited, limited and no longer applicable in todays economy. I dont even give them a quarter star but one star has to be selected to leave a review. Purchase at your own risk.

    • Debbie M

      Date: 05/16/2025

      I purchased a cordless vacuum from them after having good luck with other ** purchases. The vacuum did not work well right out of the box, I requested authorization to return it a week after it was delivered. After many phone calls and "do not worry" statements from customer service I'm still waiting for a return label 5 weeks later. I have turned it over to my credit card company to help. Thankfully that is available to consumers! I have never encountered such horrible customer service from anyone! I've had repeated unmet assurances. I was told would have to pay a restock fee (if I ever get my label) since I was two weeks past the delivery date which is not true. They insisted that I send the vacuum back for a possible "repair" before a refund would be given. All-in-all one big run around.

    • Larry O

      Date: 05/16/2025

      Purchased a new dryer in March 2025. Ran for 3 weeks, the quit working. Repair came out and had to order parts. Parts came about a week later and service person fixed it and ran for 3 days, and same issue happened. Called back to again get serviced. They came out and ordered new parts since same thing happened. After waiting another week, technician came back out to fix and said wrong parts were shipped. Now have to wait for another order to come in. Called customer service to see if they could expedite parts, and they said there was nothing they could do (shocker there!) Asked for a manager and they refused to transfer. So, I have a new dryer that may as well be used as a TV stand. They work the same.... do nothing. If I could give 0 stars, I would. Steer clear of buying **!

    • Richard L

      Date: 05/15/2025

      I ordered a monitor from their website on April 23rd with a projected delivery by April 29th. Today marks over 3 weeks since my order date and I have not received any update on potential shipping nor any communication from ** on what is causing the delay. I have called into customer service 5 times and each time it is a different excuse. I finally tried to cancel my order last week on Wednesday (May 7th) and I have still yet to received a refund nor a confirmation that my order is canceled. I called in yesterday as my order status still says awaiting shipping and I was informed by customer service that it takes 7-10 business days for a cancellation to go through. This is the worst experience I have ever had purchasing direct from a manufacturer and will be the last time I purchase directly from **. Their products are great but customer service and internal logistics are horrible. Please use a 3rd party vendor to purchase from them in the future!

    • CH R

      Date: 05/13/2025

      I purchased a new *********** stove, cooked on the stove top three times at several marks on the stove top several appeared to be under the clear top. I went to where I purchased it at ********** they said to call ** they couldn't help me. I contacted ** the customer contact chat service was connected to a live agent for three different chat sessions when I submitted the photos they said it looks normal to me. I explained the stove was only a few days old and it was already having deficiencies on the stovetop the ** representative said they really can't help me and I need to go back to where I purchased it. Poor customer support.

    • Dan M

      Date: 05/13/2025

      I called because I have a dishwasher that started to be noisy. It came with the home I purchased. I called the ** 800 number and was transferred 6 times (each time having to repeat my problems) in order to get a Letter of Authorization for my local service company to replace the warranty covered part. During those 6 calls, I had two people tell me they wanted to charge me $350 just to get the under warranty part and one person that actually yelled at me after I said I wouldn't give them a credit card number. My home came with all ** appliances and I will now be replace them all with a better company specifically because of the customer service.

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