Reviews

This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstEnroll

  101 Crawford Corner Road Suite 4233 Holmdel, NJ 07733

  
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  FirstEnroll

  4000 State Route 66 Ste 348 Tinton Falls, NJ 07753-7318

  

Review Details

• Review fromWilma B

  Date: 06/26/2023

  5 stars

  Wilma B

  Date: 06/26/2023

  I had a great experience with the team at FirstEnroll. Recently, I have had concerns with my monthly payment, and I only called once and got all the answers I needed. They are great to work with and, overall, genuinely nice people.
  

  FirstEnroll

  Date: 06/27/2023

  Thank you for taking the time to provide us with feedback about your experience with First Enroll. We are glad you were able to get all of your billing questions answered. We at First enroll are contracted with your Agent, whom you acquired your policy through, to ensure that any billing questions are answered professionally and efficiently. It looks like we hit the **** from your comments.

• Review fromJessie J

  Date: 06/20/2023

  5 stars

  Jessie J

  Date: 06/20/2023

  Extremely happy that I worked FirstEnroll. They made all the processes easy for us. I have had my premium plan for 10 months, and they've been great. Everyone is easy to get a hold of and always friendly. Thank you, folks!
  

  FirstEnroll

  Date: 06/20/2023

  Thank you for taking the time to provide input as to your experience with First Enroll, your billing department that contracts with your Agent/Carrier to handle your billing needs. We strive to provide a quality experience when customers interact with us to address their requests with both courtesy and efficiency. We are pleased you found the experience an enjoyable one.

• Review fromChristoffer I

  Date: 06/14/2023

  5 stars

  Christoffer I

  Date: 06/14/2023

  Professional, comprehensive, and very helpful. provided all of my queries with a fair monthly fee. My doctor claimed that working with the business was a pure delight. I highly recommend FirstEnroll.
  

  FirstEnroll

  Date: 06/15/2023

  Thank you for taking the time to rate your experience with First Enroll. We do not sell insurance or solicit business for insurance and strive to provide a quality service for inquiries we receive or billing questions from customers like you. We are glad you found our service efficient and pleasant to work with.

• Review fromDominic P

  Date: 06/09/2023

  5 stars

  Dominic P

  Date: 06/09/2023

  Working with the team has been nothing short of phenomenal! They're very knowledgeable and provide good customer service. I am more than happy to recommend them.
  

  FirstEnroll

  Date: 06/12/2023

  Thank you for your comments and input. We at First Enroll strive to make your billing inquiries and response to your question as informative as possible.

• Review fromSHEILA C

  Date: 06/05/2023

  1 star

  SHEILA C

  Date: 06/05/2023

  Scam! Scam! Scam!!! I tried to add my conversation with them as a screenshot but couldn't. When I asked about where my cards were.....they said, "You unsubscribed to us". Lol. My bank is refunding my money. How there could be this many complaints to the BBB and still be operating is beyond me.
  

  FirstEnroll

  Date: 06/27/2023

  We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us.When we were made aware of your situation, First Enroll went ahead and put in for a refund based upon what you described as your experience with your insurance agent at ********* Health and your communicated desire to be refunded. This has been put in for and you should be receiving it shortly.We hope this helps you in your desire to resolve this situation.

• Review fromDEBBIE S

  Date: 06/02/2023

  1 star

  DEBBIE S

  Date: 06/02/2023

  BEWARE OF FIRST ENROLL AND THEIR CHEAP PLANS On march 8, I applied for health insurance from First Enroll thinking I was getting a comprehensive plan starting starting march 9. After discovering plan was not a comprehensive plan, I decided to cancel policy before their 30-day free look period was up.On April 6, they received my cancellation request. On April 7, I received a cancellation confirmation letter. On the 3rd page of Welcome Letter their 30-Day Free Look paragraph states:We want you to be happy with your coverage. If you find that you've purchased your plan in error or it's just not the right plan for you, you can cancel your plan at anytime within 30 days and receive a full refund on all ****iums paid as as you have not utilized benefits and submitted a claim. Just give us a call and let us know how we can help.Nowhere in Welcome Letter does it say I need to submit a written request 15 days in advance.First **** was deducted on the effective date of plan. After disputing the both charges I discovered First Enroll mislead my bank to believe I received documents that contradicted their 30-day look free section in welcome letter. In another section they require a 15 day in advance notice to refund the ****iums.I called within the 30-day Look Free policy and they do not want to give me a full refund.Well I'm not done with First Enroll.In one of the documents that was sent to my bank but not me,It states that First Enroll LLC specializes in provided valuable , convenient and affordable benefits to members such as healthcare, life insurance, ...I discovered that their health plan was not valuable and not a comprehensive plan.
  

  FirstEnroll

  Date: 06/05/2023

  We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with **.Our records indicate you were given a refund to your credit card back on May 17th fo the full amounts charged..If you have any further issues please reach out to ********************* to work through the details to get your matter resolved:Nest **************** ************************************************************************************ Phone: ************** We hope you find this information useful and are sorry about your situation.

• Review fromBernadette F

  Date: 05/31/2023

  1 star

  Bernadette F

  Date: 05/31/2023

  STAR RATING IS MINUS 0
  I sent this message to them:Who are you people? Why did $139.98 come out of our account on 04/27/23 and then again on 05/29/23? The money shows it went to BCBSND; We live in North Carolina. Furthermore BCBSNC stated this morning there is no record in my file they received any monies from you.I purchased the insurance through Marketplace. Marketplace does not charge money. BBB will be notified.
  If Market place made me go through a secondary company, then I was never notifed. I spoke with the insurance rep at the time and paid. On our account, it shows $266.53 was sent to BCBS of North Dakota. I am NOT enrolled for autopay and want to be sure this is NOT reoccurring, yet no one can provide an explanation. BBB needs to address this company
  

  FirstEnroll

  Date: 06/05/2023

  We are sorry to hear about your experience and are here to facilitate your process to seek resolution.
  
  First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us.
  
  Please reach out to your insurance agency to work through the details to get your matter resolved:
  Clover Health Group, LLC
  5455 N Federal Hwy STE H
  Boca Raton, FL 33433
  (844) 692-0185
  
  Our system indicates that on June 1, 2023 you requested to be reactivated per your agent, please contact your insurance company if this is not the case.
  
  Our records indicate you have two policies per signed agreements with your agent. One is for medical coverage and the other one is an add-on for that coverage. Our billing records indicate that there were two transactions for $139.98 only to your credit card -- one in April and one in May.
  
  We hope this helps you to get resolution to your issue.

• Review fromJohn W

  Date: 05/31/2023

  1 star

  John W

  Date: 05/31/2023

  This company guilty of deceptive practices. I had somehow got thrown over to their site and I thought I was dealing with an exchange in **. The sales person(Scammer) sold me the world. Went over everything and said all the right things, I asked for a print out of my EOBs I was emailed a list. after review it said many things that are important are not covered so I called back to question the salesperson on these items and was told that once I got into the system they all would be covered.Fast forward to January 2023 I had to make a brief trip to the *** I gave them this card and they had no idea what it was or who this company was (Sovereign ******************* All went well I was home in an hour. A week ago I receive a bill from the hospital for $3,703.60 because my ER trip was not covered after being told by First Enroll that these things are covered. I then called the ***************** and was directed to the ********** of ********* services. They looked ** the insurance company and told me that they are unregulated in *** and for me to file a complaint with them and the ******** Attorney generals office which I promptly did. First enroll is selling products in a state that has no regulation over the insurance company they are selling and the salesperson (scammer) is just telling you what you want to hear to make the sale and get their commission. I will say They where very quick to ask for payment at First enroll, I certainly hope others who have been scammed by FirstEnroll can seek financial and legal remedy , they need to be shut down.
  

  FirstEnroll

  Date: 06/02/2023

  We are very sorry to hear of your experience with your agent and are here to help facilitate your process to seek resolution. First Enroll does not advertise nor do we sell insurance. We administrate the payment process for insurance carriers that contract with us. Please reach out to your insurance agency to work through details to get your matter resolved:
  
  Phone number. (435) 619-2393
  Mailing address
  Sovereign Nations Insurance
  6060 W 3650 N
  Suite 900
  Ivins, UT 84738-6618
  
  Email address [email protected]
  

• Review fromSheila G

  Date: 05/31/2023

  5 stars

  Sheila G

  Date: 05/31/2023

  FirstEnroll makes my life so much easier. They are always willing to go out of their way to help and answer all my questions to my satisfaction. I'm so happy with their personalized attention and friendliness.
  

  FirstEnroll

  Date: 05/31/2023

  Thank you for taking the time to rate your experience with us. We strive to exceed your expectations for customer service and support and are glad that we were able to deliver on them to your satisfaction.

• Review fromMae R

  Date: 05/23/2023

  5 stars

  Mae R

  Date: 05/23/2023

  FirstEnroll saved us a lot of money from our previous insurance company. Their staff is easy to work with and ALWAYS willing to help. I highly recommend working with them.
  

  FirstEnroll

  Date: 05/24/2023

  Thank you for your response and comments, truly appreciated. FirstEnroll is not the insurance carrier but we will pass on your comment to your agent; we are their billing partner. We strive to provide a quality service that meets our customer's expectations for assistance as the need arises. We are looking forward to serving you in the same professional manner in the future.