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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,210 total complaints in the last 3 years.
    • 408 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group study/interview on October 20, 2023 (Study reference: ***********). After contacting the company, $300 incentive was put into my FocusGroup Wallet on November 19, 2023. I tried to redeem the incentive with a Amazon.com Gift card ($200 on 11/19/23 - request id ********* a Target ecard ($75 on 11/22/23 - request id *******), and a Starbucks e gift card ($25 on 11/22/23 - request id *******). The status is still "processing" on each of these requests - and it is well over the 10 business days the company says it could take. I have submitted an inquiry through the website, sent an email to the 'help desk,' and called the company with the number they provided and left a voice mail. I have received no response. I was hoping to use the ecards to buy Christmas presents and I'm frustrated and disappointed by my experience with this company.

      Business Response

      Date: 12/19/2023

      Our records show this has been resolved, your incentives have been processed and claimed. 

      Customer Answer

      Date: 12/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ****** ***************

    • Initial Complaint

      Date:12/18/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/27/23 I participated in a study titled "Artificial Intelligence Tools". The study reference is "***********". On 11/24/23 I received my payment for this study - a $60 incentive added to my ******* wallet on schlesingerwallet.com, otherwise known as SGPayment. This $60 can then be redeemed for different kinds of gift cards.

      On that same day, I requested a $60 ******* ****. When I went through the process, it said that it could take as many as 10 business days to process. As of 12/18/23, it is still processing.

      On 12/12/23 I emailed helpdesk for an update on my gift card. I received an automated response but no human reply. On 12/16/23 I emailed them again - still, no reply. I cannot find any phone number or any other way to contact them.

      I just want my gift card processed. By their own standards it should have been processed by 12/8/23, 10 business days after 11/24/23. The AI study I participated in was also riddled with issues - lack of communication, activities being emailed out days after they were supposed to be, etc. Please, just provide me my **** gift card so I can put this behind me.

      Business Response

      Date: 12/20/2023

      Our records show this has been resolved, your redemption has been processed. 

      Customer Answer

      Date: 12/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However I am unhappy with the fact that my incentive was only processed after filing a complaint with the BBB - it is unsatisfactory that study participants have to go to these lengths to receive compensation. It was still processed over a week late, and I never received any communication before filing this complaint, which seems to be very common for this business which I consider to be unacceptable.



      Regards,



      ******* *****

    • Initial Complaint

      Date:12/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received **** points on 11/20 for a Focus Group. I attempted to use those points for an Amazon gift card. After 10 business days, I contacted customer service who claimed they can't help me since the request is still processing. I have attempted again, since it has now been almost a month, and no reply. I would like my $70 for participating.

      Business Response

      Date: 12/18/2023

      Our records show this issue has been resolved, please review your helpdesk ticket. Your redemption has been processed.

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a survey and study for this business and have yet to be paid from either one.I redeemed my money for giftcards because that is the only way to get paid and it said up to 10 business days which it has been well over that.My one giftcard has been processing since Nov.20,2023 and its only 9 dollars.The other payments are ****** worth of giftcards.I did a job and they haven't paid is the way they conduct business.I just want my money for doing what I promised.I have sent so many tickets and they only responded to stating to contact **** but nobody answers you at Sago.I see there are so many people with the same issue so why hasn't anything been done about this? I just want my pay because I planned on using it for Christmas.

      Business Response

      Date: 12/18/2023

      Our records show that this has been resolved and your redemption has been processed. Please refer to your helpdesk ticket. 

    • Initial Complaint

      Date:12/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/25/2023, I used my $120 balance to request a Schlesinger Group/Sago Virtual Visa Reward. It has been more than 10 business days since my request, and I have yet to receive my Visa reward. Please ensure that I receive this as soon as possible. It has been three weeks since I requested it and i contacted your customer service team and they didn't respond to my email.

      Business Response

      Date: 12/18/2023

      Our records show that this has been resolved and your redemption has been processed and received. Please review your helpdesk ticket. 

      Customer Answer

      Date: 12/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ***** ******

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This site has focus groups and surveys that you receive an incentive for. You then can redeem for gift cards and are supposed to be redeemed within 10 business day. I redeemed for an Amazon Gift card on October 3rd and still have yet to receive this redemption. I have submitted multiple inquiries and this issue has not been resolved as of yet. Starting to think this site is a scam.

      Business Response

      Date: 12/18/2023

      Our records show that this has been resolved, as your redemption has been processed. Please refer to your helpdesk ticket. 

    • Initial Complaint

      Date:12/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request *********. I've called directly and left messages with no call backs. I've emailed support only receiving the automated request received response. I redeemed my points on November 20 and it's still processing today, almost a month later. I don't think it should take that long to process a simple virtual card. Unfortunately, this has become a habit.

      Business Response

      Date: 12/18/2023

      Our records show this issue has been resolved, please
      review your helpdesk ticket. Your redemption has been processed.

      Customer Answer

      Date: 12/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It's a sad shame that this seems to be the only way for this company to take action.



      Regards,



      ******* ****

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16th I participated in an online interview that Sago said it would pay me $100 to do. On December 2nd I was in formed that my incentive for participating was available in my focus group wallet. On December 3rd I redeemed the 10,000 points for a $100 Virtual Visa card at that time I received a message saying I would receive the card via email in 2 days. It's been 30 days since I did the interview and I haven't received anything not even a response to my inquiries as to the status of my incentive via the help desk portal or the 2 messages I left at the phone number listed on the website.(which is never answered by a human and only says to leave your name and number and someone will return your call). I would like to recieve the virtual Visa card I requested. It's been 30 days since I did the interview and I know it does not take that long to email a Virtual gift card.

      Business Response

      Date: 12/18/2023

      Our records show that this has been resolved, please review your helpdesk ticket. Your redemption has been processed. 

      Customer Answer

      Date: 12/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However it's a shame that it took outside intervention (BBB) to get a reponse and/or resolution.



      Regards,


      ***** ********

    • Initial Complaint

      Date:12/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a study and was told I would be paid $150. It's been weeks after I requested my payout via e-**** card and they still haven't sent me my compensation. I can't get in touch with anyone and they don't respond to emails or voice-mails which I have left quite a few of each. This is beyond ridiculous.

      Business Response

      Date: 12/18/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. As a reminder, it can take up to 10 business days during high volume periods before your redemption is approved

    • Initial Complaint

      Date:12/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a Lottery Study with Sago in early October 2023. The incentive was promptly added to my wallet in the estimated time they specified. However, I redeemed the entirety of my wallet on a gift card on Nov. 22, 2023. They mentioned it takes up to 10 business days in times of high volume redemptions. However, today marks the 17th business day since then and I don't have any sort of information from them. Everything still shows as processing. I reached out to them through the Contact Us option. It has been a week since reaching out and I have received no response.

      My redemption details are:
      Request ID * ******* Date - 11/22/2023 9:55:59 AM

      My ticket details are:
      Request - ******

      I hope I can get this resolved.

      Thank you

      Business Response

      Date: 12/18/2023

      Our records show this issue has been resolved,
      please review your helpdesk ticket. Your redemption has been processed. 

      Customer Answer

      Date: 12/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ***** *******

    Sago is NOT a BBB Accredited Business.

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