We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sago has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,210 total complaints in the last 3 years.
    • 409 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in an online survey for which I was to be paid $125 via a gift card. The survey took place on Nov 3, 2023, I requested my payment form (online gift card) on Nov 18, 2023 and sent an inquiry which has not been answered on Dec 8, 2023.

      Business Response

      Date: 12/18/2023

      Our records show that this has been resolved. Please refer to your helpdesk ticket. Your redemption was processed and claimed.  

    • Initial Complaint

      Date:12/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Schlesinger has always been recognized for their slow customer support system although the studies themselves have been great. This time I participated in a beverage study USQ2315916 on the 3rd of November at 2pm est, got sent some points to my focus group wallet on the 25th of November, I tried redeeming my POINTS but its been PROCESSING ever since. I decided to reach out to support for help and I got a mail from the virtual reward center saying they are unable to locate my reward information with the email address I got the reward mail with whereas its the SAME EMAIL ADDRESS i used to get the reward in the first place. Please take action because this is getting out of hand.

      Business Response

      Date: 12/18/2023

      Our records show this has been resolved, as your redemption has been processed and claimed. Please review your helpdesk ticket. 

    • Initial Complaint

      Date:12/16/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to start off by saying that I never had an issue receiving my incentives until Schlesinger changed to Sego.
      March 2023, I was promised a $125.00 incentive for my time. The $125.00 was posted to the Focus Group wallet where recipients have the option to choose how they would like to receive the incentive payment. Recipients have a choice of many different gift cards. I selected a physical **** gift card in the amount of $125.00, which was to be mailed out to me.
      I have worked with the company in the past and I have never had an issue receiving physical **** cards in the US mail. I also have informed delivery from **** so I am aware of all mail that is posted for my address and nothing from Sego or Schlesinger was scheduled for delivery.
      I waited a few weeks and I did not receive the **** gift card. The focus group wallet states the $125.00 was paid 4/16/2023. I have emailed and called Sego several times but no one has called me back or responded to any of my e-mails. I would like to have the $125.00 promised to me.
      In addition, I recently participated in 2 studies for a total compensation of 135.00 + 5.00 total of $140.00 which was already in my focus group wallet. This time I selected a virtual **** gift card. I see other complaints stating they have had issues receiving the virtual cards. So, to date I am owed $125.00 plus $140.00.
      To be fair, in my last e-mail sent on December 4, 2023, I stated in the title I would be filing a complaint with BBB if I did not hear back for someone about the $125.00 and I still didn't get a response.

      Business Response

      Date: 12/18/2023

      Our records show that this has been resolved, as your pending redemption has been processed. Regarding your physical card, our records show you have been in contact with a member of our support team to address this. Please follow the instructions provided and contact our E-gift card provider for further assistance. 

      Customer Answer

      Date: 12/27/2023



      Complaint: ********
       

      I am rejecting this response because: I have only received a partial response regarding the physical gift card in the amount of $125.00. I am told there is a balance remaining on the physical gift card of $28.48 and a replacement card is being sent for that amount. I have expressed to them many times that I did not receive the card, activate the card, or use the card. They provided a remaining balance without any details. If they have the remaining balance, they should be able to provide the transaction history such as, who activated the physical gift card (name and address), where it was used (merchant, vendor, city and state) as well as how it was used (in a store or on-line).  Below is the confusing message I received from the virtual rewards center even though I am inquiring about a physical rewards card in the amount of $125.00. 

      "Thank you for reaching out to the Virtual Rewards Center.
       
      Virtual Incentives has security measures in place to ensure that your physical card is only accessible via mail to the address provided by your Program Sponsor. If you believe someone has acquired your card details, we recommend updating your email password and security as soon as possible, as your email account may have been compromised.
       
      Unfortunately, Virtual Incentives is unable to dispute, cancel or refund any transaction on lost or stolen reward cards. Reward Cards are not credit cards, they are similar to cash or giftcards that if lost or stolen, cannot be replaced.
       
      We have issued you a replacement with the remaining balance on the card. You will receive this card within the next 7-10 business days. 
       
      I sincerely apologize for any inconvenience. Don't hesitate to reach back out if you need further assistance.

      Thank You,
      The Virtual Reward Center
      Customer Support Team Manager"

      I change my email password 4 times a year and I also have informed delivery via the United States Post Office. I never had an issue receiving my rewards until Scheshinger changed to SEGO.

      I feel like I am being given the run around as they virtual reward center has advised me to contact [email protected] which is where I was sending my communications about not receiving my physical reward and no one was getting back to me . 

      I am attaching screenshots of the communications I have sent trying to get the details of who, what, where and when the physical rewards card was accessed. 

      I did however receive the virtual card in the amount of $140.00 so that portion of my complaint is resolved. 

      Regards, 


      ********* ****** 

      Business Response

      Date: 01/02/2024

      Our records show this has been resolved, please review your support ticket. 

      Customer Answer

      Date: 01/04/2024





      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I am writing to inform you that my complaint has been resolved in its entirety. I received the physical gift card.



      Regards,


      ********* ******

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I elected to receive my $107 reward by virtual **** and it has been pending since 11/20/23; the request ID is *******. It's been 24 days since then, which is unacceptable. Prior to being known as Sago, under the name Schlesinger, the company was transparent and always paid on time as promised.

      Business Response

      Date: 12/15/2023

      Our records show that this has been resolved, as your redemption has been processed and claimed. 

    • Initial Complaint

      Date:12/14/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my virtual Visa card on December 2nd 2023 it’s been more than 10 days and I haven’t received my $50. I’ve tried emailing and contacting them through other means but still no reply. I see that many people are having this same issue. This is not right should not take thi long.

      Business Response

      Date: 12/15/2023

      Our records show that this has been resolved and your redemption has been processed. Please refer to your helpdesk ticket.

      Customer Answer

      Date: 12/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,



      ******* ********

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a group study 11/22 and requested the 275$ virtual gift card same day. It's been three weeks and have not received anything. I sent various emails and nothing has been returned, please get back to me asap!

      Business Response

      Date: 12/15/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your redemption has been processed. 

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my incentive for Amazon virtual card on 11/19/23. I sent them multiple requests asking when the incentive will be received and have received no response. I also requested 2 other incentives on 12/4/23 and those have not been processed as well. This company SAGO is usually pretty good but this unresponsiveness when money is owed is not the way to keep me coming back.I want to receive all my incentives as promised ASAP.

      Business Response

      Date: 12/15/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your redemption has been processed.

      Customer Answer

      Date: 12/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But it should require me going to BBB to get payment. They should follow their own requirements to provide payment without the consumer having to go to the BBB.

      Regards,

      *******************************

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I redeemed points for rewards multiple times and still have not received the reward. It's been well over 10 business days now. I have tried contacting through the help desk but have not heard back at all. In fact, the only time I've ever heard back is from prior complaints through BBB. I currently have 7 redemptions that are "processing". Only a couple months ago, it would only take 2-3 days to receive my reward but for whatever reason it's taking way longer/not at all now. I wish I didn't have to keep coming to this site to get my payout.

      Business Response

      Date: 12/15/2023

      Our records show that this has been resolved, as your pending redemptions have been processed. Please review your helpdesk ticket. 

      Customer Answer

      Date: 12/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ***** *********

    • Initial Complaint

      Date:12/13/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      what the business commited to provide me

      Business Response

      Date: 12/15/2023

      Our records show that this has been resolved, as our records show that your redemption has been processed and received.

      Business Response

      Date: 12/19/2023

      Our records show this issue has been resolved, your incentive has been processed. We received your $100.00 redemption request on 12/17, please allow up to 10 business days for processing. Please contact our support team if you need further assistance. 

      Customer Answer

      Date: 12/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ***** *****

    • Initial Complaint

      Date:12/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group on 11/28 and virtual surveys. I redeemed my points for one

      $25 Walmart E Gift card on 12/06
      And
      $154 Virtual Visa Gift Card

      I have tried contacting multiple times via email to no avail. It's an Egift card it shouldn't take 10 business days let alone more than that. I think I'm more or less annoyed no one has bothered getting back to me either.

      Business Response

      Date: 12/14/2023

      Our records show that this has been resolved.  Your incentive was received and a redemption was made. Your redemption will be processed within the next 5 business days. As a reminder, it can take up to 10 business days during
      high volume periods before your redemption is approved.

      Business Response

      Date: 12/18/2023

      Due to a large volume of requests at this time, incentive processing has been delayed. Please rest assured that our team is working tirelessly to address the
      issues causing these delays. We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 12/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ******* ****

    Sago is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.