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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,210 total complaints in the last 3 years.
    • 411 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the begiining of Dec 2023, I had over 7000 points (70.00), in my account. On 12/5/23, I logged into my account to find only 5600 points (56.00) with no explanation. Sent email and called all known numbers, of course no response as has been lately. Got an email this evening stating my $100 from an online study had been posted to my account. Logged into my account tp redeem, somehow 1300 points (13.00) has disappeared from account. So, I have requested a $143.00 physical Visa Gift Card tonigh..but still no explanation as to why 2700 points (27.00) just vanished from my account.

      At this point, I just want the $143.00 Visa Gift Card mailed to my home address and I will consider this issue resolved and will no longer attempt to surveys with this company. This was very good for a while until they were bought out and now...nothing...survey taker beware.

      Business Response

      Date: 12/13/2023

      Our records show this has been resolved, please review your helpdesk ticket. Your redemption has been processed. 

      Customer Answer

      Date: 12/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The redemption arrived today.





      Regards,


      ***** ***** 

    • Initial Complaint

      Date:12/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done a few reviews in the past with this company and have never had an issue being paid, until recently. I have been trying to be paid out on my bank in form of gift cards(Amazon and Target) with one request dating back to November 18, 2023. I have emailed this company to check on the status with no response and still no pay out. I would just like to be paid appropriately.

      Business Response

      Date: 12/13/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your redemption has been processed.

    • Initial Complaint

      Date:12/12/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did my first study with Focus Group on Friday November 17. It was three hours long for a $275 incentive. On 11/20/23 and 11/21/23, I requested three separate gift cards. The email address is use for Focus Group is: *********************** As of 12/12/23, I still have not received my payout, I have emailed twice and called every phone number I could find! This is WELL past the ten business days and I can't believe it has taken this long to get a payout.

      I was referred to this service by a friend, but honestly wary of doing another survey with this company. Especially seeing after all of the similar complaints on their profile here. I would just like my incentive that I was promised.

      Business Response

      Date: 12/15/2023

      Our records show this has been resolved, as your pending redemptions have been processed. Please refer to your helpdesk ticket. 

      Customer Answer

      Date: 12/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ******** ******

    • Initial Complaint

      Date:12/12/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed an internet assisted telephone interview November 9, 2023 with a promised honorarium of $120.00. On November 24th I recived an email saying my "incentive" was ready. I redeemed said honorarium using the virtual card option. The instructions indicated it would take up to 10 business days during high volume for the card to be issued. It is December 12th and I still have not received my virtual card, it still indicates my request (request id ******** is still processing. It has been 12 business days. All of the other platforms I use to complete surveys issue payments promptly, especially virtual cards. I have attempted to reach out to this company to inquire about the status of my card but have not heard anything back. I've noticed many people have had the same issue and I dont know how else to get a response, so I am filing a BBB report.

      Business Response

      Date: 12/12/2023

      Our records show this has been resolved. Your redemption has been processed and claimed. 

      Customer Answer

      Date: 12/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business reached out to me,  explained their end of the situation  and issued the payment accordingly.

      Regards,

      *****************************

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took part in a study by the company Sago. This company gives people compensation in exchange for their time and input. I took part in a study ahiut the **************** and never received my payment. The payment was supposed to be $150 worth of credits on their website (Sago) that I can use to redeem gift cards. I haven't received my payment and it has been several weeks.

      Business Response

      Date: 12/12/2023

      Our records show this has been resolved. Please refer to your helpdesk ticket. Your incentive for TIG23801449 is now available for redemption. 

    • Initial Complaint

      Date:12/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So this is my second time approaching this situation because I cannot get a response at all from anyone when I have an issue. This group took forever to send me my incentive options regarding gift cards and then when I was sent those options, it said it was processing. That was the day after Thanksgiving. Its been 17 days and it still hasnt processed and I havent gotten my gift card. And the card is digital so it should have processed quickly. I didnt ask for a physical copy. I find this strange, I feel like this company is scamming me, I cannot get responses AT ALL and at this point I just want my 150 gift card and I will no longer participate with this company. You should not do this to people. If you dont have the money, dont ask people to do the survey. Id like the money thats owed to me or Im going to court with this.

      Business Response

      Date: 12/12/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your redemption has been processed. 

    • Initial Complaint

      Date:12/10/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a two hour long survey on 10/31. It took weeks to get compensated which turned into points that I had to then turn around and request again to be paid. I did so on 11/18 and have received nothing. Ive emailed them several times with absolutely no response. Ill be filing with the attorney general and the **** next due to lack of action and lack of response.

      Business Response

      Date: 12/12/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your redemption has been processed. 

      Customer Answer

      Date: 12/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:12/10/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I particiapted in a focus group on October 9th. The email Irecevied beforehand said that I would receive my incentive no longer than 4 weeks after the study and that I should reach out if I dont get paid by then. It has now been 8 weeks since I partiicpated and I have yet to receive my compensation. All of my attempts to contact someone about this issue (Either by email or through their ticketing system on their platform have gone unreplied. I would like to receive my compensation for my participation ASAP.

      Business Response

      Date: 12/11/2023

      Our records show this has been resolved, please refer to your helpdesk ticket. Your incentive is in your ********** Wallet and available for redemption. 

      Customer Answer

      Date: 12/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      ****** ******

    • Initial Complaint

      Date:12/10/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 125,000 points on 11/19/2023 for a study I completed. I requested a 125.00 gift card for Target on the same day. It says it is still processing which is way over the 10 business days. I have left emails and voicemails with no response. I want my payment for my participation. I don’t know what is going on with this company. They used to be responsive…..no longer. My request number is *******.

      Business Response

      Date: 12/12/2023

      Our records show this has been resolved, please review your helpdesk ticket. Your redemption has been processed. 

      Customer Answer

      Date: 12/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, this company has to be better at completing transactions and communicating with members.  



      Regards,



      ***** ******

    • Initial Complaint

      Date:12/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 20, I redeemed points for virtual gift cards and was told it could take up to 10 business days. As of now, the gift cards have still not been processed and I provided services to them for the gift card points but they are not honoring their commitment.

      Business Response

      Date: 12/12/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your pending redemptions have been processed. 

      Business Response

      Date: 12/12/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your pending redemptions have been processed. 

      Business Response

      Date: 12/12/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your pending redemptions have been processed. 

    Sago is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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