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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,209 total complaints in the last 3 years.
    • 414 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attend 2 Focus Group studies, and submitted my request for payment redemption via the Focus Wallet. My oldest request is from 11/16/23 and today is 12/8/23 and it's still processing. I also sent an email yesterday requesting the status but of course, no response. And please don't give me that crap about 10 business days because it's been 14 business days and that's not including Thanksgiving or the day after Thanksgiving . I don't understand the delay and your lack of communication during the process when we're pending payment. This process makes me not want to participate in any more Focus groups going forward. It's Ridiculous

      Business Response

      Date: 12/12/2023

      Our records show this issue has been resolved, please
      review your helpdesk ticket. Your redemption has been processed.

      Customer Answer

      Date: 12/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ******** ****

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29/2023, I used my $275 balance to request a Schlesinger Group Virtual Visa Reward. It has been more than 9 days since my request, and I have yet to have my Visa reward processed. I am worried because I know peers who have waited for much longer and have had no results or heard back. I would like to resolve this issue as soon as possible. Thank you and sorry for the bother.

      Business Response

      Date: 12/11/2023

      Our records show this issue has been resolved, please
      review your helpdesk ticket. Your redemption will be processed within the next business day. As a reminder,
      it can take up to 10 business days during high volume periods before your
      redemption is approved.

    • Initial Complaint

      Date:12/08/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/21/2023, I participated in a 3-hour long study by the group. I had never done a study before, but I was offered $275 in exchange for participating in this study to make sure that I was compensated for my time. I quickly received the link for where I could redeem compensation. By 11/23, I had redeemed a Schlesinger Group ************ Reward. However, I waited the **** business days for the virtual **** gift card, which was the time constraint under which I was supposed to receive my reward, only to see that nothing had been sent to me. I have tried to contact them and have gotten no response. The Request ID, if needed was *******.

      Business Response

      Date: 12/12/2023

      Our records show that this has been resolved, as your redemption has been processed and claimed. Please review your helpdesk ticket for more information. 

      Customer Answer

      Date: 12/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****************************************

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I redeemed points to receive a virtual **** gift card as a reward. Their site shows that this processing period should take 3-5 business days to receive my reward. I spoke with someone on the phone, and that person told me the rewards typically take up to 10 business days to process. I requested my reward on 11/21/2023. It is now 12/08/2023. Not counting the Thanksgiving holiday, or the day after in case that was also considered a Schlesinger holiday, it is now 12 days. You cannot reach the payment department on the phone. If you call one of the branches, you have to press Option #2, and that leads you to an automatic voicemail, where they claim that they will get back to you within 48 hours. I have left voicemails on 12/01/2023, 12/05/2023, 12/06/2023, and again today on 12/08/2023. None of these have been returned. I can speak to a front-desk person at a branch, but since their payment **** is offsite, they are unable to transfer me to anyone who can help. I see however, that representatives tend to be active on here, so it has led me no choice but to file a complaint.

      Business Response

      Date: 12/08/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your redemption has been processed. 

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I see 3 days to process virtual reward but it's been more than that and no reward email... we already waited weeks for the focus group wallet why do we have to wait forever for the *************

      Business Response

      Date: 12/08/2023

      Our records show this issue has been resolved, please review your helpdesk ticket. As a reminder,it can take up to 10 business days during high volume periods before your redemption is approved.

      Customer Answer

      Date: 12/08/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****************

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Redeemed a virtual **** reward 3 weeks ago and its not processed they said highest is 10 days bt its been more than 10 days

      Business Response

      Date: 12/08/2023

      Our records show that this has been resolved, as your redemption has been processed. Please review your helpdesk ticket for more details. 

      Customer Answer

      Date: 12/08/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **************

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had done a focus group with ********* and received a $150 debit card for the same. The card expired in 04/23 without me using the funds since I had lost it. I recently found the card and am asking ********* for a replacement card, but they say that they cannot issue a replacement since it has expired. I am checking to see i they can do that. Thanks

      Business Response

      Date: 12/13/2023

      Our records show this has been resolved. Please refer to your helpdesk ticket. 

      Customer Answer

      Date: 02/08/2024


      Complaint: 20977141

      I am rejecting this response because: 
      They asked me to send a bank statement showing the transactions on the debit card.
      It took a lot of work and requests to get the statement from the bank but I was finally able to do so and forwarded the statement to ********* showing that the debit card had no spend transactions on it.
      They said they were going to look into it.
      I have emailed them several times for a status update but no response from them.




      Regards,

      *********************

      Business Response

      Date: 02/12/2024

      Please review your support ticket, you need to contact **** of America directly regarding your expired card. 

      Customer Answer

      Date: 02/12/2024


      Complaint: 20977141

      I am rejecting this response because:

      I have reached out to **** of America for the expired Debit card and the response I received wasthey do not have access to the funds. Please contact the issuer of the card.

       

      thanks you

      Regards,

      *********************

      Business Response

      Date: 02/12/2024

      Please review your support ticket for an update. Please contact **** of America directly, we no longer use BOA as our gift card provider. Since we are not the cardholder we cannot assist on your behalf. You will need to contact *** and request a check. Cards must be used before the visible expiration date. 

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/17/2023, I used my $275 balance to request a Schlesinger Group ************ Reward. It has been more than 10 business days since my request, and I haven't received my **** reward yet.

      Business Response

      Date: 12/08/2023

      Our records show this issue has been resolved,please review your helpdesk ticket. Your redemption has been processed.

    • Initial Complaint

      Date:12/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated on a paid study through SAGO on 11/21/23 for $275 and requested the payment in the form of a physical **** prepaid card. It says it shouldn't take anymore than 10 business days It has been almost three weeks and it still says the status is processing. I sent an email about a week ago and I haven't gotten any response.

      Business Response

      Date: 12/08/2023

      Our records show this has been resolved and your redemption has been processed and received. 

    • Initial Complaint

      Date:12/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a research group project for Sago on November 2nd, and was supposed to receive my incentive within two weeks. It is now over a month later, and not only has my incentive not been provided, but the company doesn't respond to emails or helpdesk complaints. I'm owed $120 dollars that has not been paid out as of yet.

      Business Response

      Date: 12/08/2023

      Our records show that this has been resolved and your redemption has been processed. Please refer to your helpdesk ticket. 

    Sago is NOT a BBB Accredited Business.

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