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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,209 total complaints in the last 3 years.
    • 414 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a focus group study and tried to redeem my points but it has been 14 business days and the status still says "processing". My request ID is *******.

      Business Response

      Date: 12/08/2023

      Our records show this has been resolved. Your redemption has been processed. 

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a focus group for them and requested a payout from them for the focus group for $121.00 that I was entitled to and never received it. I also requested an amazon gift card for $40.00 that I was *********** and never received the payments for my hard work.

      Business Response

      Date: 12/07/2023

      Our records show that this has been resolved. Your redemptions have been processed and your physical gift card should arrive within the next 9 business days. Please refer to your helpdesk ticket. 

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This page has dropped a lot in quality, I am totally disappointed because I had been using it for about 5 years when it was previously called 2020 panel and I never had any problems...I participated in about 8 surveys giving my high-quality opinions and investing my time and I never received even a gesture of compensation They asked me for my ID for verification, I sent it, they told me they couldn't verify it, then they asked me for my passport, I sent it and now I can't even log in!I am totally disappointed, I literally wasted hours and hours of my life doing surveys and I didn't receive a single cent I can understand that perhaps they have security measures or something similar, but my main complaint is that they never paid me for the studies where I invested my time, I feel 100% disappointed

      Business Response

      Date: 12/07/2023

      Our records show this has been resolved. Please refer to your helpdesk ticket for more information. 

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I redeemed a e gift card on 12/4/23 and I still havent gotten it. I was told that it would only take about 24 hours to get the card

      Business Response

      Date: 12/07/2023

      Our records show this has been resolved. Redemptions take up to ten business days to process during high volume periods. Your redemption should be processed within the next 6 business days.

    • Initial Complaint

      Date:12/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Schlesinger has been known for their slow or unresponsive customer support service however the studies themselves have been wonderful. I participated in a plant-based food study USQ2315312 on the 31st of October, got sent some points to my focus group wallet on the 17th of November, I also participated in a personal opinion study USQ2315555 on the 1st of November, got sent some points to my focus group wallet on the 21st of November. I tried redeeming my POINTS but its been PROCESSING forever. I even called one of the recruiters for help and I still havent been paid my incentives. Support responded after several days telling me to wait 10 BUSINESS DAYS. Why would I have to want to participate in studies if its takes almost another two months to be paid. Please BBB, take action because this has been going on a long time and it needs to be stopped.

      Business Response

      Date: 12/07/2023

      Our records show this issue has been resolved, a your redemption has been processed. As a reminder,it can take up to 10 business days during high volume periods before your redemption is approved.

      Customer Answer

      Date: 12/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a focus group November 8, 2023 and two weeks later recieved points in my wallet and cashed out. I waited 10 business days and still have not recieved the $100 payout. I have sent three emails in the last two weeks and no one has responded. It says still processing when I check the status.

      Business Response

      Date: 12/06/2023

      Our records show that this has been resolved and your redemption has been received. Please note: Redemptions can take up to 10 business days to process during high volume periods. 

      Customer Answer

      Date: 12/07/2023



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Schlesinger has paid me the incentive today. The issue has been resolved. 

      Regards,

      *****************

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request number *******, date Requested 11/26/2003 17:33 p.m. I completed a study and my virtual card has been processing since November 26th 2023. Today is December 5th, 2023. Company Saga Schlesinger Focus Group. Need my payment processed immediately. My name is *********************** birthday is October 13. I'm 18

      Business Response

      Date: 12/06/2023

      Our records show that this has been resolved, as your redemption has been processed. 

    • Initial Complaint

      Date:12/05/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a request to have my gift card processed as payment on 11/15 and it has still not processed 14 business days later. Furthermore, when I try to log in now, I am told that there is a technical issue and I should escalate to customer service. When I click on their link to customer service, it takes me to a nonexistent website.

      Business Response

      Date: 12/06/2023

      Our records show this issue has been resolved. Your redemption has been processed. As a reminder,it can take up to 10 business days during high volume periods before your redemption is approved.

      Customer Answer

      Date: 12/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my $100 virtual **** and $100 virtual amazon gift card on 11/21/23, however, I have not received them yet and its now 12/4/23 and it still reads as processing. I have attempted to contact customer service to no avail. This is highly frustrating.

      Business Response

      Date: 12/06/2023

      Our records show that your redemption has been processed and this has been resolved. Please refer to your helpdesk ticket for more information. 

    • Initial Complaint

      Date:12/04/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/21/2023, I used my $200 balance to request a Schlesinger Group Virtual Visa Reward. It has been more than 10 business days since my request, and I have yet to receive my Visa reward. Please ensure that I receive this as soon as possible.

      Business Response

      Date: 12/05/2023

      Our records show this issue has been resolved, please
      review your helpdesk ticket. Your redemption has been processed. As a reminder,
      it can take up to 10 business days during high volume periods before your
      redemption is approved.

      Customer Answer

      Date: 12/05/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ******* ******

    Sago is NOT a BBB Accredited Business.

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