Reviews
This profile includes reviews for Trinity Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 158 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAmit P
Date: 01/31/2024
1 starAmit P
Date: 01/31/2024
I was told that the sales people will call me as I have an old system from Trinity solar and I needed to make a replacement. THe customer service lady ******* was very helpful. I was told that the sales people will call me in a day or two. I have not been contacted for more than a week now. I called **************** and they told me that someone will call me by end of day. But again no one called. I am not sure what kind of company they are running
Trinity Solar
Date: 02/12/2024
Hi there, thank you for sharing your experience with us. We strive to provide excellent customer service, and we understand your frustration. We're happy to hear that we could get you in touch with the team to address your concerns and we appreciate you bringing this to our attention.Review fromChristina H
Date: 01/26/2024
1 starChristina H
Date: 01/26/2024
If I could give 0 stars, I would. Trinity Solar made it seem like I would be saving money but I don't see the benefits from the solar panels at all. Every month my UI bill is higher! I do not see a savings. Only change is now I have to pay 2 places instead of 1. I do not recommend this company to anyone. My electricity bill is $424 plus my payment for solar panels of $160. Where is the savings?!?!Trinity Solar
Date: 03/04/2024
*********, we are truly sorry to hear about your experience with us. We understand your frustration and want to address your concerns. We'll have a team member reach out to you to discuss your billing concerns as soon as possible. Your satisfaction is our top priority, thank you for bringing this to our attention.Review fromAngela C
Date: 01/13/2024
1 starAngela C
Date: 01/13/2024
The sales representative sold me on solar panels. He assured me that the solar panels would reduce my bill. He did calculations on how much I was spending with ***** electric. He assured me and reassured me that my bill would be much lower, but its not. My bill is still running in the $300s to $400s. And I have to pay for the solar panels. I wish I had not purchased the solar panels and the sales rep should be accountable for not being truthful. I initially signed the contract, thought about it and cancel the contract within the allotted time frame the sales rep reached back out to me and convince me to move forward and sign the contract again I wish I wouldve went with my gut instinct and not have gotten the solar panels. In this month of January ****. My bill with ***** is $479, plus I pay $180 to Sunova for the panels. Where is the savings with that? I wish I had not have went forward and purchased these solar panels.Trinity Solar
Date: 02/13/2024
Hello ******, we appreciate you bringing your billing concerns to our attention. We're so sorry to hear about your frustrations and our team has been attempting to get in touch with you so we can clarify any confusion and work to resolve your issue. Please reach out to us at ****************************************************************************************************************** so we can discuss further.Review fromTom B
Date: 12/17/2023
1 starTom B
Date: 12/17/2023
Salesman came to my home unannounced banging on my door. I asked him to leave 7 times after telling him we do not want his services and he still refused to leave. I had to call the police to get him to leave. Salesman was arrogant and disrespectful.Trinity Solar
Date: 01/03/2024
Hello ***, thank you for bringing this to our attention and we're so sorry to hear of your experience. We are happy to learn, however, that you've been in touch with management to address this to ensure it doesn't happen again and we will handle this internally with our team.Review fromScott Y
Date: 12/05/2023
5 starsScott Y
Date: 12/05/2023
We've had our system up and running for over a year now, and I am totally happy with the way ******* explained everything to us, how the install went and how great seeing our electric bill basically dissappear, with the exception of their "service fee".. . We are **************** here and with the last increase last year before our system install our electric bill was almost 500 a month ! Now it's ***** for the "service fee" from my electric company. So with the "service fee" and what we pay trinity/sunova my monthly bill is 1/4 of what it once was. Everyone we've come in contact with from *******, to the customer service people, to the installers were great to deal with and had no problems anyone, and they all went out of their way to explain every step and answer any questions we had. As I stated before, we've been producing now for a little over a year and so for completely satisfied with everyone we talk too and the system itself. !!!Trinity Solar
Date: 12/07/2023
Hello *****, thank you so much for the kind review! We love hearing that you're saving so much on your electric bill with green energy! We hope you take full advantage of our amazing referral program and recommend the Trinity crew to your family and friends!Review fromDeb P
Date: 12/01/2023
1 starDeb P
Date: 12/01/2023
I get several calls a day been months now they leave no answer but if you pick up and tell them you are not interested tell them take you off the list you will get another few calls again the flowing day and the next and the next. Area code 413. ***Trinity Solar
Date: 12/04/2023
Hello **** we appreciate you bringing this concern to our attention and we apologize for the inconvenience. Please reach out to us at ****************************************************************************************************************** so we can resolve this for you.Review fromAngie W
Date: 11/14/2023
1 starAngie W
Date: 11/14/2023
These people are liars. I have a 40 year old roof and in 2017 they assured us that our roof was fine for solar panels. Now I have a roof leak and need a new roof. they want a fortune to remove and reinstall their panels. Even our insurance company said they should never have put these panels on this old roof. All I get is the run around between IGS and Trinity.Trinity Solar
Date: 01/04/2024
Hi *****, thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. We take your feedback seriously and would like to address your concerns. We'll have a team member reach out to you as soon as possible to address your roof leak and work to resolve this.Review fromStephanie A
Date: 11/13/2023
1 starStephanie A
Date: 11/13/2023
TERRIBLE company honestly do yourself a favor and chose any other company than trinity. I cant ever get a hold of anyone over the phone, text, email.. they delayed my project for MONTHS! Then promised compensation for the delay on their end and its been over 2 months since the request was put in and nothing. They also claimed they needed to reinforce ******* to support the panels, which was done AFTER the installation and pushed back several months. They came to my house to reinforce it for one day, not a week as claimed. No documents have been provided for the additional work done for the roof. I am disgusted by this whole experience.Trinity Solar
Date: 11/27/2023
Hello *********, thank you for bringing this to our attention. We're happy to hear you've recently been in touch with management to discuss your concerns and work toward a resolution. We're sorry for the miscommunication and will use your feedback as a way to improve in the future. We'll have a team member touch base with you as soon as possible.
Review fromTimothy H
Date: 11/05/2023
1 starTimothy H
Date: 11/05/2023
No follow up call sales person never showed for appointment and no or contacted me to cancel meeting wasted entire Saturday waiting for no show appointment very unimpressed with this company rate it half a star if that’s possible no professionalismTrinity Solar
Date: 11/15/2023
Hello *******, we appreciate you bringing this to our attention and we're sorry for the inconvenience. We'll be happy to look into this for you and address this appropriately. A team member will be in touch with you soon to discuss further.Review fromDIANA B
Date: 10/27/2023
1 starDIANA B
Date: 10/27/2023
I had them put a new roof on and remove & reinstall the panels. It took four months for all to be done. I called numerous times. Most of the time the calls werent returned. Right now I have panels that are useless. They said a wire was broke somewhere, couldnt find it. So then I was told they did not work with ************* I would have to contact them and get some other company to work on them. I cannot afford another bill.Trinity Solar
Date: 11/16/2023
Hi *****, thank you for sharing your feedback with us. We apologize for the delay and the lack of communication you experienced. We understand the frustration with the panels, but we're happy to hear that we could connect you with ******************** to resolve this for you. We'll continue to help bridge the gap in communication and be here for all of your solar needs.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.