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Business Profile

Internet Marketing Services

Domain Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has provided no identifiable domain listing services, nor is there any contact information for the business to inquire about the services. ****** ******** is one of several similarly named and questionable domain services businesses. This particular issue was identified upon a change in administration that questioned the legitimacy of the services.

    Business Response

    Date: 06/06/2024

    The letter the customer received was a marketing piece advertising our service. We maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. As they paid in error I have issued the full refund for the customer. 

    Customer Answer

    Date: 06/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.



    Regards,



    **** ********

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8, 2023, we paid Domain Networks from a document that appeared to be a bill for our website domain. We pay someone else for this service. It was misleading and we would like a refund in full for our $289. We cannot get a response by telephone.

    Business Response

    Date: 05/22/2024

    The letter the customer received was NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service and clearly states this. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional.

    Customer Answer

    Date: 05/23/2024

    ********** ********



    I am rejecting this response because:



    We requested a refund from you via email on the same date as this complaint. The letter we paid from appeared to be an invoice for our website domain. Subsequently , we received an invoice from our actual website domain provider. We do not want to be listed in your directory, and as a small non-profit we cannot afford to pay something that should not have been paid.

    Please refund in full.



    ********

    **** **********
    *
    *** ****** ** ** ******** **** ****** ** * ****** *** ******** **** **** * ****** *** **** *** ********* *** ********* ** *** ******** **** *** ******* * ****** *** ********* **** ** ****** *********

  • Initial Complaint

    Date:04/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Madam:

    I am the President of the ***** ******* ***** ***** *********** ******* ***************, a small IRS and State of California registered 501c non-profit organization established and managed by former U.S. Peace Corps Volunteers for public educational, community service and social purposes.

    On July 17, 2023, our Treasurer received a "bill" for payment of $289 for services associated with the *********** web site (copy attached). In fact, our domain services provider is Network Solutions and our web host is Squarespace. Furthermore, we canceled web domain registration for *********** some years ago. However, due to the format and wording of the communication received from ****************** with its demand for payment, our Treasurer mistakenly effectuated full payment to the firm via our association's bank debit card on September 6, 2023 (copy of receipt attached).

    The payment was made in error under the false understanding that the demand for payment related to services rendered under an existing business relationship, when in fact no prior relationship existed. In addition, no services were received in exchange for the consideration paid. The basic elements required for the agreement to be a legally enforceable contract under the Uniform Commercial Code, namely genuine mutual assent, expressed by a valid offer and acceptance; adequate consideration; capacity; and legality, are absent.

    We are therefore seeking full refund of the amount previously paid consistent with the vendor's stated refund policy. We have previously contacted the firm directly by phone and in writing to request a refund, but to no response.

    Thank you for your assistance.

    Sincerely,

    ******* ********* ********* ***** ******* ***** ***** *********** *************

    Business Response

    Date: 05/22/2024

    The letter the customer received was NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service and clearly states this. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional.

    Business Response

    Date: 06/24/2024

    Thank you for reaching out. The letter they received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. We have already issued a refund to the customer as they paid for our services in error.

    Thank you,
    Domain Networks

    Customer Answer

    Date: 06/25/2024

    Complaint: 21619598



    I am rejecting this response because:



    The first refund check referred to by Domain Networks was never received.

    Domain Networks have stated that they have issued a replacement check and we are awaiting receipt.



    Regards,



    Charles Feinstein

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sent me a bill FOR $289 by postal mail, presort bulk mailing ********* MIXED AADC 296

    They utilized my business listing of ** **** ***** Services on ****** and my domain listing of *************** on ************* as a means of getting my contact information..

    The following is what they claim as services:

    Description of services: Annual Website Domain Listing
    Subscription Includes: Annual Domain/ Business Listing on ****************** 
    I have never contacted this business in any way. I've never heard of them before today.

    The first thing I did was run a ****** search with their business name plus "scam".

    The first result mentioned their scam. So, I immediately visited the BBB website and commenced to file a complaint.

    I have not and will not remit any payment to these scammers! I feel for those that have or will.

    Thank you for your help,

    ** ********

    Customer Answer

    Date: 04/02/2024

    Please make your communications easier to read! gray text on a gray background and blue text on a blue background really isn't very easy on the eyes.

     


    ******* ********

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Domain Networks is mailing us a bill for our domain. They have no authority to take payment, and are not affiliated with our domain. I have attached the bill from Domain Networks along with a copy of our current billing with ******* showing we are paid through August 09, 2028.

    As far as I can see, this is a scam. I am requesting that Domain Networks no longer contacts us unless they can prove that they are affiliated with ******* showing permission. In addition, address the billing discrepancy.

    Business Response

    Date: 04/15/2024

    I apologize for the inconvenience; I have placed you on our DO NOT CONTACT list. if you for any reason receive any other mailers please emailed me and I will get you removed immediately. Thank you. 

    Customer Answer

    Date: 04/15/2024

    Complaint: ********



    I am rejecting this response because:

    They are trying to get people to pay a bill by falsely advertising themselves as the bill collector for website accounts they do not represent.  The mailing (letter) I received directly asks for me to go to the link and enter payment information for our current website hosting.  This was NOT an advertisement asking for us to use their services.  They need to be flagged as fraud, as they are spamming people with fraudulent requests to collect credit card information or funds that are not relevant to what is communicated on the letter they send out.







    Regards,



    ***** ****************** 

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received what appeared to be a billing invoice from Domain Networks with my domain name and a correct address. It's the time of year when I should be renewing, so I didn't think much of it, and I gave it to my assistant to remit payment, which she did. Afterward, my husband took a closer look at the statement and began to question its validity, as it says "Marketing Services," and "This is not a bill," in the fine print.

    I paid $289.00 for this very effective scam. I attempted to call the phone number on the invoice and was sent to voice message. I emailed ***********************, requesting an immediate refund and to stop any/all recurring payments or renewals. I also notified them that I am reporting this to the BBB.

    While this is embarrassing, it's quite alarming that something this sophisticated is out there, and there must be countless others who make the payment, thinking nothing of it until having to remit payment for their existing domain name.

    I would like assistance is making sure that our payment is refunded. Additionally, I did not see the address they are using on the invoice in your records, so I hope that it helps that you have another address for this company.

    Business Response

    Date: 04/15/2024

    I have indeed refunded your payment that was made in error as I do for anyone who pays mistakenly. I apologize for the inconvenience. 

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business sends out solicitations disguised as invoices for services that are utterly without value. Other companies we have been associated with have also received these fraudulent invoices.

    Business Response

    Date: 03/20/2024

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. I apologize for the inconvenience, I have placed you on our do not contact list. 

  • Initial Complaint

    Date:02/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Domain Network sent what appeared to be an invoice for an ongoing service, to renew my domain name ("********-*********"). They did not indicate they were offering a new service and that it was a directory listing service. I paid what appeared to be a bill (to keep my domain name) in error on Dec. 20, 2023 via check # **** on my business checking account. I've called them and left messages and have not heard back. I would like a full refund sent to "***** *** ****** ***** ***** *** ******** ** *******

    Business Response

    Date: 02/14/2024

    I apologize for the inconvenience and confusion, I am the only one who answers the phones and I always do call backs, I am not sure what happened or why I did not receive your messages, but I have gone ahead and processed a refund for you, it will be mailed out Friday and should be to you within a week or so. I apologize again for the inconvenience.

  • Initial Complaint

    Date:01/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's common knowledge that Domain Networks sends out what they call "offers for domain directory listings," but in reality, what they really send is a fake invoice meant to trick the recipient into thinking they are paying for domain hosting services already in place. They further write "WE APPRECIATE YOUR BUSINESS!" in a bold, huge font, further suggesting that there is a business relationship already in place. They even include the name of the domain hosting firm, giving you the impression that they are the ones paying. I feel guilty for not seeing that I was being duped. It is disheartening that this company has been able to continue as long as they have while numerous state Attorneys General and Consumer Affairs departments are keeping an eye on them. When someone complains that the invoice "clearly states..." etc., I know they will respond. It's just pure nonsense. There is nothing that is more false than this. All you need to know about this company is its F rating from the BBB.

    Business Response

    Date: 01/31/2024

    I apologize for the inconvenience and any confusion that you felt, we are NOT a scam we are a legitimate business, we are a directory listing, we help to increase your ****** ranking and in turn increasing traffic to your business. I did see two payments, one from 2022 and one from 2023, we normally do not refund payments that old because you have been in our directory for the entire listing, however as you clearly did not know what you were paying for, I have gone ahead and refunded both payments each one in the amount of 289.00. I see you are requesting a refund for over 800 dollars, if you have another payment that was made that is not attached, please send me the info and I will get that refunded as well. 

    Customer Answer

    Date: 01/31/2024

    Complaint: ********



    I am rejecting this response because: the business has not satisfied my needs of returning my money back and I need the Domain Networks company to give my money back and to remove me from their mailing lists permanently and never to contact my business going forward. 





    Regards,



    ******** ***** 
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:01/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every year I receive a letter from this company urging me to pay them $289 for a domain service that I already have and am paying far less for. The letter is made out to look like an invoice and is a very obvious and deliberate attempts to make me feel as though I must pay the stipulated amount so as not to lose my domain. This is a scam / phishing / attempt to steal my money. I want every business owner in America to know about these idiots who are attempting to steel our hard-earned money. I am hereby advising Domain Networks that this is the first step and action I am taking against them. I am also filing a police report and contacting relevant agencies to report this scam. DO NOT CONTACT ME OR MY BUSINESS AGAIN

    Business Response

    Date: 02/14/2024

    I apologize for the inconvenience; I have placed you on our Do Not Contact list. 

    Customer Answer

    Date: 02/15/2024

    Complaint: ********



    I am rejecting this response because: we need to wait another year when my domain subscription approaches its annual renewal cycle. If I do not receive any more phishing attempts by this business at that time than I will consider the matter to be closed insofar as I am concerned but certainly hope that other people do not fall victim to this scam. This is a reprehensible "business model" to try and scam hard earned money out of legitimate hard working tax paying US citizens. I am also going to forward my concerns to the attorney general's office and other relevant agencies in an effort to keep this scam from hurting other people. 







    Regards,



    **** ******* 
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Domain Networks is NOT a BBB Accredited Business.

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