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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

InstaTints has 2 locations, listed below.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product does not perform as advertised. Not compatible with "ALL" vehicles. Business claims that refunds are not possible.

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from insta tint back in nov 2024. Suppose to take 4 to 6 weeks. Going on 6 months now. Contacted them many times only to be told their running behind to its shipping in a week. I'm out around $300 Canadian.

      Customer Answer

      Date: 04/23/2025

      I have heard back from them but got the same response as always. This is what their email said.

      Hello ******,

      We are sorry for the inconvenience.

      We are still waiting for your order #***** tracking info to be updated. As soon as we receive it, we will share the tracking details with you.

      Feel free to contact us for any further assistance needed.

      Best regards,
      ******

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a product on Feb 27 Never received my package, a tracking number, a notification, nothing When I reached out to the email address provided, all they could say was they had a materials issue and general operations were down they have a 30 day policy they did not meet and I asked for a full refund only to be sent a 25% discount as Good Favor Please shut this company down Please DO NOT BUY THIS PRODUCT IT IS A COMPLETE AND TOTAL SCAM

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order # ***** did not fit my vehicle, support said on 11/19/2024 I would get replacement. The replacement was never received. I reached out every single month since November. In February 2025 I was told again I would get a replacement and never did. I bought the lifetime replacements with my order. At this time I am requesting a refund of my purchase AND the lifetime replacement. **************** is not responsive and they already told me my issue was escalated to a manager in November. It's now April, and it's been almost 6 months with no resolution. I paid about $155 for the tints and $9.99 for the replacement package. I would like it all refunded.

      Customer Answer

      Date: 04/04/2025

      Email chain with support from November 2024.

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 2/22/2025. ORDER #***** Shipping was expected within 2-3 weeks. Nothing has been shipped or update given. I have multiple email exchanges asking where my product is and they are saying theyre processing it soon and had a delay with production. I want to know if this company is real or is this a scam. If its real I would like my product and shipped within 3-5 days or a refund given. If its a scam I would like them shut down.

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business committed to give a ******************************************************************* December 2024. I didn't receive a tracking number in 20 day so I reached out to them to cancel my order and get my money back. Which was guaranteed. They didn't honor this because the item was "in transit". 3 months later I received the item after asking to cancel. I contact them to return the item and get my money back now they are saying they don't do refunds. This is false advertising.

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase was made on March 6th. After no update or purchase details an email (only form of contact) was sent 9 days later asking for an update. No response from the company after another week and a refund was then requested. The company said they'd offer a discount and you will get your product in a few weeks. Refusing to refund as well as no tracking or order details are ever provided. Over $110 was purchased via their website. I've attached communication. Link to website is also below for reference.**************************************************************************************************************************************************************************************************************************************************************************************************************

    • Initial Complaint

      Date:03/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Window Tint for **** Explorer was ordered back in January this year. I never received the product even though my credit card was charged. No email communication was returned after inquiring of my order thru website. I do receive a lot of emails and texts for offers and such, I will unsubscribe from those.

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my initial order and the product did not fit. They said they were sending a replacement order back in October and I still have not received a response. They have stopped responding.

    • Initial Complaint

      Date:03/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered tint from them at the beginning of February. It is now almost all the way through March and the most I've gotten from them is the tracking number, which I had to reach out to them to get! They dont reply to emails or anything. I want my money back

    InstaTints is NOT a BBB Accredited Business.

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