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Business Profile

Golf Supplies

Patriot Golf Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Supplies.

Complaints

Customer Complaints Summary

  • 319 total complaints in the last 3 years.
  • 99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to try a full set of clubs when I inquired about the wedge promotion. I received the clubs but did not want to keep them. I contacted Patriot Golf requesting a return shipping number. They did a whole sales presentation and I stated I still wanted to return the clubs. They then offered to refund my credit card for the fees paid except for $149. They stated to donate them because they were looking to get their name out there. I agreed. I waited for the refund to show on my credit card and it never did so I contacted the company. I get a response stating that I have been issued a credit. This was not agreed upon by me as I have no need for a store credit. I again requested a refund or another return number for me to send back the clubs. They are not responding.

    Business Response

    Date: 12/20/2024

    We are looking into this and will resolve it as quickly as possible. 

    Customer Answer

    Date: 01/08/2025

     
    Complaint: 22635554

    I am rejecting this response because:

     

    I have not received a refund to my credit card. This needs to happen. It is now January and has not been resolved since November. 

    Sincerely,

    ****** *******

    Business Response

    Date: 02/03/2025

    Customer is correct and was refunded on 1/31/2025.  We apologize for the delay. 

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased golf clubs on a promotional trial basis. I contacted the company in the required time to return 1 club. The company agreed to reduce the price of that 1 club to $40.00 and refund $110.00 to my credit card. This transaction goes back to June and I have still yet to receive my refund. I have contacted them numerous times and they still havent done anything.

    Business Response

    Date: 12/02/2024

    We are looking into this and will solve as quickly as possible 

    Customer Answer

    Date: 12/03/2024

     
    Complaint: 22629217

    I am rejecting this response because this is what they have been telling me for months. The only acceptable remedy is to process the refund. 

    Sincerely,

    *********** *****

    Business Response

    Date: 12/18/2024

    Were looking into this and will resolve as quickly as possible 

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22629217

    I am rejecting this response because I have still yet to receive any reimbursement. Although the company claims that they are looking into this, a refund has yet to be made. The only acceptable resolution is to refund my account. 

    Sincerely,

    *********** *****

    Business Response

    Date: 01/07/2025

    Customer disputed on 12-17-2024 and we accepted the dispute in amount of $110.   Customer has been refunded  and we apologize for the delay. 

    Customer Answer

    Date: 01/07/2025

     
    Complaint: 22629217

    I am rejecting this response because: I have still yet to receive the refund. It is accurate that Patriot Golf acknowledged that they owe the $110. I expect the BBB to continue to follow up with Patriot Golf until my payment is received. 

    Sincerely,

    *********** *****

    Business Response

    Date: 01/08/2025

    Customer disputed charge.  We approved the $110 owed to customer on **********.   We wish customer the best and consider this closed. 

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a trial club offer in late April in which I could try out three fairway ***** and return any or all if not satisfied. After trying the clubs out and finding no added benefit to the club over what I already owned I called to set up a return. I was forwarded to a senior sales member (probably owner or other management) by the name of ****** **** and was offer to refund $300 from my original $552.89. I agreed to offer as I would gift the clubs to my nephew who was starting to play golf. This call happen June 18th, 2024. No refund was sent through my credit card or check sent out. I called on July 1 to get update and was given the runaround. I have since called many more times talked to ****** **** and other customer service employees and have yet to see a dime of my money. I have now put in a dispute with my credit card company and am seeking other ways to gt my money back from this terrible company. At this point they should also be paying me four months of interest onto of any refund.

    Business Response

    Date: 11/13/2024

    We are looking into this as will resolve as quickly as possible 

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered golf clubs through a special promo from Patriot golf. At the end of the free trial period I contacted them to obtain return authorization for clubs. They instead offered me a $250 refund, keep the clubs and they would send me a free putter. I have already received the free putter as stated, but keep contacting them regarding the $250 refund. Again and again , they apologize and say they'll have the refund issued. It has been over 3 months

    Business Response

    Date: 11/12/2024

    We are looking into this and will resolve as quickly as possible. 

    Customer Answer

    Date: 11/26/2024

    Hello, 

    I Didn't realize the 14 days had passed! I have not received a reply from Patriot golf, other than they said they were looking into it on the original complaint.

    Business Response

    Date: 07/08/2025

    We apologize for the late nature of this reply.  Patriot Golf was having issues with the BBBs online platform that have now been resolved. This customer has been refunded on as of 2/4/2020 and we therefore consider this matter closed.   We appreciate the customers interest in business and patience in letting us rectify their complaint.  Please be advised that we stand behind all products. Including the free products that were sent to this customer and should they need anything further from us, they can feel free to contact us at ************.  

    Customer Answer

    Date: 07/08/2025

    Patriot golf did finally send me a cheque in March of 2025. It wasn't in 2020 as their statement indicated.

    Customer Answer

    Date: 07/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Patriot golf did finally send me a cheque in March of 2025. It wasn't in 2020 as their statement indicated.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/07/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is regarding Patriot Golf. The order for new clubs was placed on May 1 and the clubs still had not arrived by August 27. 0827 is part of the confirmation number. I phoned on Aug. 27 to cancel. They offered me other deals but I was not interested. When the clubs had not arrived by Aug. 27, I knew I did not have 45 days left in the season to try them out. Our golfing season sometimes finishes in early to mid October because of the colder weather in *******, ******. I was told I might have to wait up to 60 days to see the refund added back into my account. That has not happened 10 days later. I have made several calls and sent emails and have been told they are doing their best to rectify the situation. Doing their best has not resulted in the refund.

    Business Response

    Date: 11/07/2024

    We are looking into this and will get it resolved as quickly as possible 

    Customer Answer

    Date: 11/07/2024

    The issue has been resolved as of today.  Thank you for your assistance in this matter.

    Customer Answer

    Date: 11/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issue has been resolved as of today.  Thank you for your assistance in this matter.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    trying to get a refund on returned golf clubs Order #***** clubs were returned to Patriot Golf in April 2024

    Business Response

    Date: 10/29/2024

    We are looking into this and will get it resolved as quickly as possible. 

    Business Response

    Date: 10/31/2024

    Check # **** was mailed 10-29-2024 

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original purchase date 12-29-2023 for $479.92. Recieved 3 clubs and a golf bag. Requested return on 3-5-2024. Was unfortunately sold more clubs and head covers and a $200 refund. I accepted this offer.I called 6+ times to inquire about my refund. Still have not recieved refund as of 10-16-2024.I have heard the exact same talking point about refunds are issued on the accounting billing cycle 3 times. If you hear this line, request to speak to a manager. They are lying to you.I spoke with a superviser today *********. He said he would forward the request to accounting. I asked to be CC'ed, he said no. I asked for a refund to the card used for original purchase. He said no because it was past 180 days. Even though the mistake was on their side, still no ********* not give this company money. If you are unfortunate to have gave them money like myself, make sure to request the card refund within the 180 days of purchase.Such an unfortunate Patriot Front with absolutely terrible customer service and products. Avoid at all costs.

    Business Response

    Date: 10/18/2024

    We ae looking into this and will resolve as quickly as possible. 

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22433461

    I am rejecting this response because: it is not resolved. I am still owed money.

    Sincerely,

    **** *****

    Business Response

    Date: 11/01/2024

    a refund check was mailed today and we apologize for dropping the ball on this. 

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2024, I accepted an offer for a "free" driver. The deal was that I had to purchase the 3, 5 and 7 ***** to try with a 60-day 100% money back guarantee. I had until June 27th to return the clubs for a complete refund. They did not disclose that I would have to pay the shipping cost to return the clubs. The purchase price for the three ***** was $447.00. My *** tracking receipt shows that they signed for the club return on June 18th, and I still have not received my refund.I have called just about every week looking for an answer, and every time I am told that it will be mailed "next week" or "this Thursday" or some other promise that has yet to come true.

    Business Response

    Date: 10/15/2024

    We are looking into this and will get it resolved as quickly as possible. 

    Customer Answer

    Date: 10/30/2024

    This complaint is far from closed.  I still have not received my refund, nor has the company contacted me in any way about this refund.  I am absolutely unhappy with Patriot Golf and intend to pursue legal recourse to obtain a satisfactory result.

    ****** ****

    Business Response

    Date: 11/13/2024

    We sent a refund on 10-30-2024 and apologize for the mix up and frustrations. 

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patriot Golf owes me $443.95 for an order I cancelled. I had to cancel the order due to health issues which prevent me from playing golf any longer. I have called at least eight times over close to eight months with no results. A young lady answers the phone and declares she has to notify the accounting department of the call. One time I did receive an email from the lady saying she contacted the accounting department. No one from accounting has ever contacted me and they still owe me $443.95. The person answering the phone does always verify I am owed the refund.

    Business Response

    Date: 10/10/2024

    We are looking in to this and will get it resolved as quickly as possible. 

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order in April, received the order in May and returned it in June, they told me that I would receive the refund in 15 days and that has been almost 4 months, they did not send 2 boxes of twelve ***** that they promised and now every week that I call they tell me the same thing "that they will send me the refund next week" still waiting for my money back.

    Business Response

    Date: 11/13/2024

    We are looking into this and will resolve as quickly as possible. 

Patriot Golf Inc. is NOT a BBB Accredited Business.

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