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Business Profile

Golf Supplies

Patriot Golf Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 319 total complaints in the last 3 years.
  • 101 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some golf clubs from Patriot Golf on 9/19/23. Order #***** for $486.95. Their AD said that the purchase would be fully refunded if I was not happy. The clubs were shipped to me on 11/13/23 and I called them on 12/12/23 to say that I did not like the clubs and wanted a full refund. I spoke with ****** and he talked me into keeping the clubs and said that Patriot Golf would send me a $300 refund check. I agreed to this approach. Since then, I have now called Patriot Golf every month (10 calls now) and each time they apologize and say that a check is being entered into their system for the second Friday following the date of our call. The check never comes. Each time I call they profusely apologize and say they will take care of it right away on the next weekly check run, but they never do. Can you please help?!!! They have a record of each call because they tell me they see that I have called often. I talked to **** in January, 2024 and they were not able to reverse the charge because it had been over three months since I had made the *********** this point, I would like to get not only my $300 refund but the entire $486.95 they charged me because of how poorly they have treated me, stringing me along for almost a year now. I would be happy to send the clubs back to them - they are not used, only hit each club twice at a golf driving range and knew immediately that I didn't like them.Please, please, help! You can reach me at ************ or ************************ Thank you in advance for your efforts.Sincerely,**** *********

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 30 2024 Paid Patriot Golf $552.89 Promotion to try set of 4 clubs, keep one after returning 3 and Patriot would total refund.Tried to get total refund, but after talking with employee *** ****** I agreed to buy all 4 clubs for $120, with a refund to be issued to me for $378. This conversation was acknowledged in an email I have from *** on Aug 2nd 2024.Waited until Sept. 16th, 2024 to once again contact Patriot about unprocessed refund. After Sept. 16th, 2024 have called Patriots customer service weekly and also emailed employee/supervisor *** ****** on 2 occasions. The phone calls with customer service each told me someone would either call me back or email me with in 24 to ************************************** *** ****** never answered my emails.Even though I was told my refund would be credited back soon, it has not.I first saw their advertisement on *********** in May of 2024.

    Business Response

    Date: 10/10/2024

    We are looking into this and will resolve as quickly a possible 

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22391605

    I am rejecting this response because:
      Since first reaching out to Patriot Golf on Aug 2nd 2024, I have not had any response for the company concerning the refund they say they will be giving me. I have sent other emails on Aug 29th 2024 and Sept 30th 2024 and have had numerous phone conversations with their customer service department. The ******* assures me I will be getting an email "soon", which has never came, and I have had NO response to any of my emails. And now having received the response they have given BBB AND giving Patriot Golf additional 14 days since my email from BBB, I do not believe they are taking the steps to process my refund.
    Sincere
    ****** ********

    Customer Answer

    Date: 10/28/2024

    I'm a little concerned because I have not received an email  from BBB acknowledging you have received my "rejection" of Patriot Golf reply to you. Just would like assurance that this case is still open.

    Thks, ******

     

    Customer Answer

    Date: 12/02/2024

    With this being the first time I've contact the BBB concerning a company's actions or in this case, inaction, and BBB being unsuccessful in your attempt on my behalf to have the company respond favorably, are there other kinds of arbitration available for me to investigate? I understand you can not offer me any legal advise, but being out of my depth with this, any information on a path available to me for the resolution of this claim would be a big help. I have come to terms that this may just have to be a life ****** (though an expensive one) on making sure I do my due diligence before jumping into future situations as this. But I will attempt for a little while longer to have them honor their business statement and refund policy. 

    Thank you for your attention to and action on my behalf in this matter.

    ****** ********

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some golf clubs with a 45 day return for full credit if I didn't want to keep them. They were not to my liking so requested to return for my credit. I have had several conversations with them...each time they offered something other than a refund. I finally agreed to a partial refund...that was back in Feb. 2024! Every time I call, I get assurances that the "check is in the mail" ha....just another scam

    Business Response

    Date: 10/02/2024

    We are looking into this and will get it resolved as quickly as possible. 

    Customer Answer

    Date: 10/03/2024

     
    Complaint: 22349734

    I am rejecting this response because: They said in February that they were working on it. They are just stalling

    Sincerely,

    ***** *****

    Business Response

    Date: 10/21/2024

    We are looking into this and will get it resolved as quickly as possible. 

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22349734

    I am rejecting this response because:

    Sincerely,

    ***** *****

    Customer Answer

    Date: 10/21/2024

    same story for about 6 months now??!!

  • Initial Complaint

    Date:09/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this accured on 6-5-2024,I was charged $500.36 on my credit card for golf clubs I never got.Called them four times over the last four months.Each time they said they would credit my account and give e-mail confirmation within 72 ******** never happens. Hope you can help.

    Business Response

    Date: 10/31/2024

    This refund was processed on 10-29-2024.

    Customer Answer

    Date: 10/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased on 3-4-2024 and agreed to do a trial run with three hybrid golf clubs for a free driver in return. In order to do so I had to pay for the three hybrids and could return within 45 days for my money back but keep the driver free of charge. I received all clubs and two dozen golf ***** on 4-16-2024. I tested them and decided to return the hybrids. I returned them on 5-24-2024. In late July 2024 I called inquiring about my refund and notifying them of my change of address. Which I didnt think would be an issue considering I had been informed my refund would go to my method of payment. I was told refunds are issued on a schedule and it would be issued soon. I check back in my account after two weeks Still nothing. I call again and get another answer similar to my first call. This process is repeated again roughly every two weeks. Eventually I was told in August my refund will be issued on August 30. I did not receive a refund. In September I call back. I was now informed my address was never updated and the address they have on file is my old address. Which couldnt be possible considering each time I call they ask me to confirm it. This helper now informs me my refund will not go back to my card but will be a paper check. Which she claimed they were printing at that moment and would be mailed out by the next day at the latest. This was two weeks ago 9-11-2024. There have been no major holidays in this time frame and I still have not received my refund. No company takes this long to refund payment. 4 months for a refund is outrageous. I want my money back. This has been entirely too many hurdles to jump through to get proper support.

    Customer Answer

    Date: 10/13/2024

    Hello, *** reached out to the company twice since my initial complaint and still have received the same response of a check being mailed out both times. However the check hasnt been mailed or received. I filled a dispute with my credit card company and they said too much time has passed. Still waiting very much impatiently. 

    Business Response

    Date: 07/08/2025

    We apologize for the late nature of this reply.  Patriot Golf was having issues with the BBBs online platform that have now been resolved. This customer has been refunded on **********.  we therefore consider this matter closed.   We appreciate the customers interest in business and patience in letting us rectify their complaint.  Please be advised that we stand behind all products. Including the free products that were sent to this customer and should they need anything further from us, they can feel free to contact us at ************.  

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased golf clubs with the offer allowing me to send the clubs in for a refund. I called in to make arrangements and the company *** I spoke with assured me I would receive a refund. I still have not been refunded of $218.00 USD

    Business Response

    Date: 07/08/2025

    We apologize for the late nature of this reply.  Patriot Golf was having issues with the BBBs online platform that have now been resolved. This customer has been refunded on 9/25/2024. We therefore consider this matter closed.   We appreciate the customers interest in business and patience in letting us rectify their complaint.  Please be advised that we stand behind all products. Including the free products that were sent to this customer and should they need anything further from us, they can feel free to contact us at ************.  

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I answered an email for a deal with Patriot Golf. The deal was if I buy 3 golf clubs, I would get a driver free. I had 60 days to evaluate the clubs and if I was not satisfied, I could return them for a full refund. I ordered the clubs on May 28th. They immediately charged my credit card, although I believe it is illegal to charge for a product until it is shipped. In any case, they said it would be 2 to 3 weeks for them to arrive. They shipped on July 8th, one day less than 6 weeks. I played with the clubs for about 5 weeks or 37 days and decided I did not like them. So I contacted the company on August 14th to find out how to return them. I met with great resistance. They tried to sell me other clubs at a "discount" and tried to talk me into keeping the clubs. Finally, after a lot of pressure, they told me to keep the clubs and that they would give me a $250 plus tax credit. One week later, I called again about the credit and they said it would take 30 days to process the credit and to call back on September 14th. I called back on Sept. 16th and they said they were still working on it the credit. Next day I received an email that said they were a start-up company with limited resources, that my credit was in the system awaiting to be processed. It has been 35 days since I requested to return the clubs and get my money back. My requests seem to fall on deaf ears. This company is not honest or trustworthy. They do not stand behind their word. I would like any help you can provide to get the promised $250 plus tax back from them.

    Business Response

    Date: 09/20/2024

    We are researching this and will resolve s quickly as possible 

    Customer Answer

    Date: 09/25/2024

     
    Complaint: 22305414

    I am rejecting this response because: It is 9/25 now and I have not received any refund or any response from the company other than that they are researching the issue and will resolve as soon as possible.  This has gone on for two months since they said they would process my refund.  I have called a number of times and they just say they are processing the refund.  How long does it take to credit my credit card, or even to issue a refund check.  It is just unacceptable.  I will just continue calling them until I get my refund since I have no other recourse.

    Sincerely,

    **** *****

    Business Response

    Date: 10/29/2024

    This refund was processed on 10-18-24 

    Customer Answer

    Date: 10/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally processed the refund after I wrote a letter to the *************** about them and their tactics. Apparently, they did not like that.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REFUND MONIES FOR CLUB RETURNS WHICH HAS BEEN PROMISED SINCE JULY 12. WE HAVE TALKED TO SEVERAL CUSTOMER SERVICE PEOPLE INCLUDING THIER SUPERVISOR. PROMISES HAVE BEEN MADE EVERY WEEK SINCE THEN.

    Business Response

    Date: 09/06/2024

    We apologize for the slight delay.  The refund was processed on 9-6-24.  

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally called in for an offer of a free driver. The offer was pay and use the driver and 3 other clubs and if not copletely satisfied I could return the 3 other clubs for a full refund. They charged my card that day and shipped the clubs finally a couple weeks later. Clubs arrived and my daughter used them a few times and did not like the feel and they didnt seem to produce any better results than her current clubs. I contacted the return department per thier instructions to obtain a return authorization. The sales man ******(?) then attempted to sell me more clubs, etc etc and became rude when I just asked to return. I got the authorization and returnd the clubs. So far no refund has been issued. I am a veteran and hoped a veteran owned/operated business would be better at treating customers fairly and honestly. I have called and emailed and been told refunds process in a next accounting cycle consistent with other major club manufacturers.. No major club manufacturer has this policy.. It felt like buying a timeshare.. high pressure. should have known a good club and good company wouldn't have to offer a free driver and hi pressure sales if they actually had a competitive product. Beware of this company.

    Business Response

    Date: 08/30/2024

    We would like to thank this customer for his interest and the generous opportunity to earn his business. 

    Like most major golf club manufacturers we do quote up to one billing cycle for credits on returns and cancelled custom orders and,despite the customer's claim to the contrary, the vast majority of credits by our company are issued well within this time frame.  While it is true that we are not perfect and some have gone over that time and have resulted in complaints online to that effect, it should be noted that not only are these a small percentage of our overall business but that we also acknowledge our error and refund these customers immediately.  It should also be noted that a high percentage of those that complain online about credits actually did receive their credit within the quoted time frame and complained because they felt the quoted timetable was unreasonable.  As a case in point, this customer filed this complaint on August 28th, 26 days after the order was logged as back to warehouse. The refund was also processed on 8-28-24.   This point of view that up to one billing cycle is too long for a refund is one we understand and can respect, but it should be noted that we are nonetheless proud that our return policy, including timetables for returns, are in line with companies in our field that are far more established with much bigger names and resources at their disposal. 

    We apologize to the customer that such a misunderstanding occurred in this case and, as disappointed as we are to lose his business in this instance, we nonetheless respect and accept his decision fully.

    Customer Answer

    Date: 09/03/2024

     
    Complaint: 22210280

    I am rejecting this response because: I had to email and finally call to get the refund issued.  They say their policy reflects major brands. It does not. They say a refund will be issued in an accounting cycle.  Business accounting cycles are usually month to month. Not a revolving 30 days.  The fact a refund was not processed the same time product return was received shows lack of customer service. The fact that the person who authorized the return offered me $300 immediately back to my card and keep them again shows they have the ability to process refunds in a timely manner.  The reason there are so many of these complaints is simply they lack a good product and lack in customer service.

    Sincerely,

    *******************

    Business Response

    Date: 09/04/2024

    Like most major golf club manufacturers we do quote up to one billing cycle for credits on returns and cancelled custom orders and, despite the customer's claim to the contrary, the vast majority of credits by our company are issued well within this time frame.  While it is true that we are not perfect and some have gone over that time and have resulted in complaints online to that effect, it should be noted that not only are these a small percentage of our overall business but that we also acknowledge our error and refund these customers immediately.  It should also be noted that a high percentage of those that complain online about credits actually did receive their credit within the quoted time frame and complained because they felt the quoted timetable was unreasonable.  As a case in point, this customer filed this complaint on August 28th, the same day he was refunded and 26 days after clubs came back.  This point of view that up to one billing cycle is too long for a refund is one we understand and can respect, but it should be noted that we are nonetheless proud that our return policy, including timetables for returns, are in line with companies in our field that are far more established with much bigger names and resources at their disposal. 

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    clubs returned July 8 refund due ****** lots of empty promises zero call backs people answering the phones do not have the power to give me my refund called Aug. 12 Aug. 14 Aug. 22 Aug. 26 only empty promises it is agreed that a refund is due but not forth coming

    Customer Answer

    Date: 09/10/2024

    patriot golf finally got it right and sent me my refund as per our agrement they mentioned that they had been contacted by the bbb and I feel that prompted them to move on this deal thank you for your help

Patriot Golf Inc. is NOT a BBB Accredited Business.

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