Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 410 Customer Reviews
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Review fromFelicia K
Date: 01/27/2024
1 starFelicia K
Date: 01/27/2024
I would give this bank 0 stars my advice is STAY AWAY! and don't get sick, because If a family member tries to assist you, even if you can speak for yourself this bank will still give you runaround for your own money. This bank do not if you are
sick and can't walk, just craw to the bank because this my be the only way you can get your money.
I know because I am going through this now. I have been fully paying
out of pocket for my mother's care and she feels bad because she cannot give me anything because this bank is holding her money hostage. Each time we call this bank someone tells us something different. Even though she spoke to the bank she still have issue getting money to pay for her needs. We are in the process of cancelling her direct deposit, after that we are going to close her bank account. Beware of this bank
M&T Bank
Date: 01/29/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromHaley V
Date: 01/27/2024
1 starHaley V
Date: 01/27/2024
In April of 2022 my loan was sold to MT bank. I've had nothing but issues. Every customer service agent you speak has no idea what there talking about. They tell you a supervisor will call you and no one ever does.
They threatend to purchase additional flood insurance that I would have to pay. When I already had flood insurance, I emailed them, uploaded into there portal and had a 3 way call with them and my flood insurance. Yet they kept telling me I didn't have flood insurance. Today I just recieved a letter again saying I have no flood insurance for 2024. Its the same insurance and it clearly says flood in the declaration. Keep in mind I have a VA home loan everything is escrowed and auto renews.
MT bank also paid my insurance late. I temporarily didn't have home insurance coverage becuase they failed to make the payment on time.
Keep in mind when I was with UWM I received a letter stating my payment was going to down to 790.00 from the 815.00 I was paying the first year I bought my house. The following month my loan was sold and switched to MT bank where my payment shot up to 945.00 a month and no one could tell me why.
One year later I'm still trying to get a supervisor to contact me.M&T Bank
Date: 01/29/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromBrian C
Date: 01/23/2024
1 starBrian C
Date: 01/23/2024
Mortgage company is a scam! We got our taxes lowered and told them, they kept saying they would make the adjustments but didn't and every month we would call and say this is wrong you have over charged us by $1k a month. The incompetent person on the phone would apologize, say they don't have the updated tax info yet and just to pay what we normally pay until it is sorted. Fast forward to Jan 1 and we get a letter claiming we are $3k behind on our mortgage now! So they were not changing the account they were just taking what they thought they were owed from each payment we made despite our calls and requests to fix it. For example if March was 100.00 and they thought we owed $150 April payment comes around and we pay the 100, only 50 goes to the mortgage the other $50 goes toward March and then they would tack on late fees for the payment!!! After 5 hours 2 supervisors later and turns out unless you SPECIFICALLY say "I WANT AN ESCROW ANALYSIS" done they won't do it. They change nothing and you are screwed. We had it done on Friday came back on Monday and weird our payment only went up $92.00 a month. SCAM ARTISTS! I feel terrible for people who don't check and fight these people are bottom feeders at best. Also they informed us they could only fix it starting for the month of January, and didn't remove all the fees.M&T Bank
Date: 01/25/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromMarcus D
Date: 01/23/2024
1 starMarcus D
Date: 01/23/2024
I have had the worst experience with M&T. To start I’m unable to do online banking every time try to access my account I get a error message stating to call in which ultimately leads to me going into a branch which is a complete waste of time. 2nd I applied for a loan for a house last year and got pre approved. I provided all the requested documents for my FHA loan and sent in an Ernest deposit to seller for $3000 and when I came to closing they denied my loan for and inadequate reason. I still haven’t gotten my $3000 deposit returned and I was told I had to go to small claims court to get it back. And last every time I go into a branch (because I can’t bank online) I am treated very terribly, I always have to provide extra info for my account to be verified the bank end up keep me in the branch for a hour just get account verified and I’m just treated bad altogether it is a very unwelcoming experience banking with M&T. It is no problem depositing or putting money into your account but when it comes to doing a withdrawal it is the worst experience ever.M&T Bank
Date: 01/25/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromMarie I
Date: 01/22/2024
1 starMarie I
Date: 01/22/2024
M&T bank froze our account after a deposit hit from another state. I noticed we were blocked when I checked to see if the deposit went through. That was 1/10/24. To this day (1/22/24) we have had no official notification of our account being frozen, which I believe is illegal. So for 12 days we had no access to funds, atm. Our out of state checked cleared 1/11/24.
Today we walked in and closed both of our accounts. Do not use this bank. Something is definitely not right here.M&T Bank
Date: 01/25/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromCassandra C
Date: 01/10/2024
1 starCassandra C
Date: 01/10/2024
M&T Bank is a disaster! We tried for three months to get them to draft our mortgage out of a different account. Every month they said we would be all set and yet three times now they have pulled it from the wrong account. This last month it caused us to accrue an overdraft fee of 30 dollars from my husband’s bank and they want us to pay a 25.00 charge to them. They should be paying us the thirty dollars we lost because of their employee’s errors and waving the 25.00 fee, which they have not. The second it is fiscally responsible to drop this bank I will. I was not surprised when I saw all the other reviews. This is sadM&T Bank
Date: 01/11/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromLC D
Date: 01/10/2024
1 starLC D
Date: 01/10/2024
Oh my GOSH -
I have NEVER dealt with such an incompetent company as this. Every single month on my mortgage - BAR NONE - the information was incorrect and I have spent hours upon hours with no less than 20 of their employees over the ONE YEAR duration of this loan, to date....
I was instructed to "line item" my requested disbursement in my overpayment of the monthly amount, which I did, in 1/2" letters neatly written in accounting format.
Of course, the $`10,000 additional principal I paid was disbursed to three separate areas, incorrectly, which prompted another call to them.
They (again) apologized and offered to fix it, but, it takes them a month, which in the meantime, the interest accumulates at a higher monthly balance.
This is the WORST company I have ever had to deal with, and that goes back to the mortgage representative that selected them as the bank to put me with.
That is another scathing review on its' own.M&T Bank
Date: 01/11/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromStephanie H
Date: 01/08/2024
1 starHonestly don't even deserve 1 star! Have the money to pay mortgage but they refuse to take it unless I have 2 months worth of payment! Even though they said they would work with me. Completely rude and will talk over you when trying to explain something. They WANT you to default I could have had everything paid for up to date but they refuse partial paymentReview fromJose A
Date: 01/08/2024
1 starJose A
Date: 01/08/2024
I had to find out that my account with m & t had been freeze by another bank when my car loan payment didn't go through and it turns out it been like 2 week and they never told me or anything or even called when it happenedM&T Bank
Date: 01/09/2024
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromTiffany T
Date: 01/06/2024
1 starIf you want FREE MONEY, open a bank with m&t I suppose. I might just open up a bank account myself, spend a ton of money & then have this bank replace it all for free, no questions asked!!! This bank, especially the one in New City, New York is allowing my abuser, ******* ***** ********, to reverse bank transactions, SIX MONTHS AFTER I HAVE BROKEN UP WITH HIM, stealing over $500 off of my credit card. I got a domestic violence Injunction granted against him in late 2023 & THEN he decided to tell the bank that he never knew about making payments on my ******* *** credit card, while we were still together in early 2023. Not only that but he loves to brag about how he's gone to the club where women take their clothes off for him, he spends money at the club on these women but then cries to his bank that he never spent the money. So m&t replaces all this money, constant false claims he makes, he's mentally unstable & has even been in the bank telling the managers that his POA was "stealing" over $60k from him & he demanded that the bank credit him. That's the ONLY time I saw m&t say that he had no right to make such a claim. Everything else, was him spending the money & saying he didn't. My lawyer has been drawing up the paperwork for this nonsense. M&T needs to put the money back on my credit card, WITH INTEREST because I don't care if I have to spend more in court than I'm missing from my card. M&T WILL be paying me my money & then some. The tellers at the New City, New York bank act like they can't even understand the situation. What a HORRIBLE BANK. Even worse employees that they can't keep for very long. Understably so.
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