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Reviews

This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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M&T Bank has 712 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • M&T Bank

      One M & T Plaza Buffalo, NY 14203-2301

      BBB accredited business seal
    • M&T Bank

      409 E 25th St Altoona, PA 16601

    • M&T Bank

      811 17th St Altoona, PA 16602-2359

    • M&T Bank

      1200 Westlake Ave N Ste 508 Seattle, WA 98109-3528

    • M&T Bank

      2865 Alabama Ave, SE Washington, DC 20020

    Customer Review Ratings

    1.07/5 stars

    Average of 410 Customer Reviews

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    Review Details

    • Review fromScott M

      Date: 01/24/2023

      1 star

      Scott M

      Date: 01/24/2023

      Stay away from this bank if you value your good credit.
      I did not choose M&T Bank. They bought the mortgage on my house from the original lender. After they purchased the loan, I never received a statement. The phone calls from M&T went to the wrong number. Several calls to M&T to resolve this were unsuccessful, including one just now for 40 minutes with Jennifer.

      M&T Bank

      Date: 01/27/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
    • Review fromIngrid W

      Date: 01/21/2023

      1 star

      Ingrid W

      Date: 01/21/2023

      I had the WORST experience with representative Tina L. I asked her to withhold canceling my card because I have bill payments coming out of my account and she refused. She would not provide me with an option outside if me paying $25 to escalate my card or be without finances for 7-10 days. When does a representative control your money. When I called back to speak to a Supervisor a representative named Aurma hung up on me. Worst bank that has HORRIBLE customer service! Go somewhere else!!!!

      M&T Bank

      Date: 01/25/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.
    • Review fromTeresita T.

      Date: 01/21/2023

      1 star

      Teresita T.

      Date: 01/21/2023

      Worst bank ever… My husband and I have a joint account, I deposited a check owed to my husband by his cousin. Instead of the bank holding just the check for funds to be available, they have frozen my account entirely. My *** payments are rejecting, in which my OWN money would have covered. As of now I can’t even see my bank activity, because I am blocked. Can’t believe how the workers run on their own, without a chief supervising. It’s like no one knows nothing. Once this gets resolved, I am surely running away and never trusting this bank with my hard earned working money!

      M&T Bank

      Date: 01/25/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.

      Teresita T.

      Date: 01/25/2023

      Not acceptable… We work hard for our hard earned money, to have a shady bank freeze your funds. The number which was provided, is the same number in which could not accomplish anything. We have lost rights to vote and now I see we are losing rights to our money… Not acceptable the stress I have endured!
    • Review fromNicole L.

      Date: 01/19/2023

      1 star

      Nicole L.

      Date: 01/19/2023

      My vehicle was repossessed on Monday, January 16, 2023. I did not receive my certified letter in the mail. The following day, stating that my vehicle was repossessed. I still have not received my letter at all and today is January 19, 2023. I called to try to get this matter handled on Tuesday January 17,2023, so that I can regain possession of my vehicle. The staff at M&T repossession department is terrible. I have spoke to over 10 reps and four different supervisors with still no progress in regaining possession of my vehicle. This company is terrible and they do not value their customers. I was told I needed to provide a transmittal check, I stated my bank does not offer that form of check. I asked what other forms of proof can I send in. I was told to provide transaction history stating the funds were available in my account on 4 specific dates. I provided the infoMarion. They stated that information was not good enough. They aren’t helpful. They state the same thing over and over just rewording the information. The supposed to be Supervisors Catherine, Valerie, Lory, Brian do not have active listening skills, they do not have proper de-escalating skills, they do not have the proper knowledge to offer customers for different forms or types of proof that is acceptable to sent in for fund verification. The need proper training for difficult situations such as mine. There should be more than 1 form of proof that can be provided as proof. I’ll never bank with them again ever in life.

      M&T Bank

      Date: 01/20/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.
    • Review fromdennis p

      Date: 01/16/2023

      1 star

      dennis p

      Date: 01/16/2023

      This bank is terrible! they bought out my current bank and in 6 months has been a nightmare! can't get my address right in the system, still have no business checking account and they charge for everything! just got my statement and found out they charged me $29 for depositing cash into my business account. Why should I have to pay to use the bank for its intended purpose?! Use another bank, this company acts as if you need them not the other way around. Will be closing all my accounts soon

      M&T Bank

      Date: 01/19/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.
    • Review fromSusan M

      Date: 01/04/2023

      1 star

      Susan M

      Date: 01/04/2023

      We had refinanced our home with M&T since they hold our current mortgage to take out some equity for home improvements. I ended up dealing with 4 different people to complete the transaction and both in writing and verbally told them we did NOT want our HELOC closed, that we would pay it off with the money we were getting with the refi. When we signed the final papers we even wrote that on them, I even called the first guy I spoke with and he said he showed that that's what we wanted. After all was said and done they did the exact opposite of what we wanted and closed our HELOC. I have called and emailed and even filled out the "how did we do" survey and have heard nothing from them. I should have gone to our local credit union instead of dealing with this lousy *** company!!!!
      If I could give them no stars I would have.
      ***** *

      M&T Bank

      Date: 01/05/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
    • Review fromJosh M

      Date: 01/02/2023

      1 star

      Josh M

      Date: 01/02/2023

      This is the worst bank I've ever used. and not by my choice. I was a peoples customer and loved that bank. The online banking is the worst. It's not in real time. If a payment is made on a weekend it doesn't post till the middle of the following week. So basically your balance isn't true and then they charge you absurd overdraft fees. I definitely plan on moving all my personal and business accounts to a new bank.

      M&T Bank

      Date: 01/05/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
    • Review fromVee G

      Date: 01/01/2023

      1 star

      Vee G

      Date: 01/01/2023

      Please do not get any type of account with this bank. I opened my acct and it took me 3 weeks to receive a debit card and by that time I reordered another card. The bank tellers are racist. I have had nothing but a non pleasant experience since joining M&T Bank. My next step is to take all my money out and close this acct.

      M&T Bank

      Date: 01/05/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
    • Review fromKyle S.

      Date: 12/31/2022

      1 star

      Kyle S.

      Date: 12/31/2022

      Zero stars. Literally the worst bank I've ever been to. My PAYCHECK is made available to me less than half of the time I deposit it. And have been screwed over multiple times for it.

      M&T Bank

      Date: 01/05/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
    • Review fromJessica M

      Date: 12/28/2022

      1 star

      Jessica M

      Date: 12/28/2022

      Terrible bank, terrible customer service, won’t allow online payment access, service reps will bully you.

      M&T Bank

      Date: 01/03/2023

      At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.

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