Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 410 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMary C
Date: 12/08/2022
1 starMary C
Date: 12/08/2022
It seems supervisors are clueless as to how to close my special needs sister’s checking account after she passed away. The account was in both of our names. Need to invoke my state rep for help.
M&T Bank
Date: 12/12/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromSusan L
Date: 12/06/2022
1 starSusan L
Date: 12/06/2022
Worst mortgage bank ever! I am misplaced due to a fire in my home. M&T has an overly complicated system (one that doesn't work) for trying to get an insurance check endorsed so that the homeowner can make repairs. Please! Hire someone to correct the bugs on the website. *******************.com is a joke.M&T Bank
Date: 12/06/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromRobert D.
Date: 12/05/2022
1 starRobert D.
Date: 12/05/2022
Since the merger of Peoples and M&T banks, I’ve had nothing but issues with my cards and the customer service is easily the worst of any institution I’ve had to deal with. The wait times, especially the fraud dept where I was kicked to because I was leaving the country, are absolutely unacceptable for any business. I’m pulling my money and would recommend everyone else do the same.M&T Bank
Date: 12/06/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromMack K.
Date: 12/03/2022
1 starMack K.
Date: 12/03/2022
I've spent 4+ HOURS on hold with the fraud department and can't reach a human. Customer service says this is the only department that can authorize the transaction so I'm stuck waiting on hold.
NO ONE ANSWERS AND NOW I CANT PAY MY RENT. PLEASE HELP!!! THIS IS INFURAITNG.M&T Bank
Date: 12/05/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromWilliam C
Date: 12/02/2022
1 starWilliam C
Date: 12/02/2022
M&T has been terrible. I also have had my online account blocked for no reason. Now after calling the number on the website they have transferred me to the fraud department which has had me holding for 45 minutes. Last week their bill pay did not work either. They put me on hold for an hour before I hung up and paid with another bank. CFPB should really get involved here.M&T Bank
Date: 12/05/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromGiovanni D
Date: 12/02/2022
1 starGiovanni D
Date: 12/02/2022
I disputed a charge on my account because the store refused to refund me and was credited the money until the investigation was concluded! They reversed the credit without the investigation being complete and put my account negative without the investigation being complete and now they money will be taken out of my personal check for their mix up and they refuse to do anything about it! These people are so unprofessional and the worst bank to bank with! Peoples Bank was so much better at handling their customers needs! From the transition from switching banks I have had a horrible experience and will be switching my bank when this is all situated! This bank is horrible and I don't recommend anyone to open an account with them! This bank sucksM&T Bank
Date: 12/05/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromMaddie D
Date: 12/02/2022
1 starMaddie D
Date: 12/02/2022
M&T hides the fact that it charges its own customers $1 per "mini statement" transaction at its ATMs. They do not put a notice on the ATM screen saying "We're ripping you off $1 for a tiny piece of paper with about 2 transactions on it." And the ATM does not even spit out a receipt at the end to show all of these charges. The ATM just keeps encouraging you to unknowingly pay more by asking "More transactions of this type?" You click yes and M&T charges another $1. And another.M&T Bank
Date: 12/05/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromMaurice D
Date: 12/01/2022
1 starMaurice D
Date: 12/01/2022
M&T bank or its employees are terrible I went into a M&T bank earlier today to cash a check from my employer who banks with M&T told me that they could not cash my M&T check because they could not verify the check from the bank.M&T Bank
Date: 12/05/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromBrant G
Date: 12/01/2022
1 starBrant G
Date: 12/01/2022
I was a People’s United client for years. M&T buying them out was a bad move. Terrible transotion. No PIN when my debit card arrived. I’ve had several legitimate transactions declined due to “fraudulent intent.” Terrible place to keep your money.M&T Bank
Date: 12/05/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromAllyson S
Date: 11/30/2022
1 starAllyson S
Date: 11/30/2022
THE WORST. I was a peoples united customer for years. This merger has been an absoultly terrible exprience. I am currently on hold for pushing 2 hours for an issue with my card. Multiple people at the call center (where they answer the phone) have told me this is the only department that can fix my issue and there is no other number than the one where they apparently don't answer.
Will be taking my personal and business accounts elsewhere!M&T Bank
Date: 12/05/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.