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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a previous complaint where the business removed my information from their site, and the case was closed. Now it is back up on their site again. I want my information PERMANENTLY removed from their site! It is listing my fathers home address in a state where I am not even licensed to practice!

    Business Response

    Date: 03/06/2024

    As stated we have removed the information from our system.  We have no control over what appears on ****** however if you open up the link the complainant's information is not listed.

    Customer Answer

    Date: 03/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The reason it is no longer on is because another representative from FindATopDoc erased my information after my comment on here yesterday. While you cannot control whats on ******* you can control that you continue to keep listing my information. This is the 5th time I have contacted you to have my information  removed only to find it back up within days. Blacklist my name from your site please; your information is flawed. This is my fathers information, and I am not a practitioner in ********. That is his home address, where we rent to a young family.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information is listed on this website, claiming me to be a licensed medical addictions counselor, which I am not. It lists me being located and working at a mental health care business that I am not currently employed at/ seeing clients at. I believe this is harmful to me as it provides incorrect information about my current location of work. It also is harmful because it incorrectly states my qualifications as a professional, possibly placing me at risk for being deceitful because of the incorrect information presented. I did not put this information on this website and I did not consent to my information to be placed on this website.

    Business Response

    Date: 03/01/2024

    Please be advised that we have removed the complainant's information per his request.

    Customer Answer

    Date: 03/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.




     

  • Initial Complaint

    Date:02/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed this issue about 4 months ago when running a ****** search on myself. This website came up: **************************************************************. I clicked it and was surprised to see **************** address and my personal cell phone listed, attached to my health care license and NPI, both of which are no longer valid. I am not practicing anymore, and my father's personal contact information is being given to the public without permission/consent. I have contacted them twice, and each time, they tell me they will remove it. I cannot even register ownership of my own profile, because their website demonstrates an error during registration. I would like to be able to have ownership over my own profile, so I can update the information to not include my father's house and personal contact information. Additionally, I would like to inactivate this profile, so people do not continue sending messages for information, when I am no longer practicing!

    Business Response

    Date: 02/22/2024

    Please be advised that we have removed the complainant's information per her request.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to ask you for help in removing this outdated URL about me. **************************************************************************************** I retired over ten years ago.

    Business Response

    Date: 01/08/2024

    We have removed the complainant's information from our system.

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to contact this business to request the removal of my information from their website. Currently, I am not providing care in any of the clinics or hospitals on the page, nor am I living in those areas. I believe this is misinformation, confuses the public, and hurts my business by directing potential clients to inaccurate locations. I would appreciate it if they could remove my information from their page, as it was obtained and published without my consent.

    Business Response

    Date: 11/29/2023

    We have removed the consumer's information per his request.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site published my personal cell phone number without permission and in healthcare this is extremely unprofessional and downright dangerous. I will give the benefit of the doubt that they somehow pulled the information from some date leak or other data collection site, however I have made multiple attempts to contact this company to get this information taken down, with no results. I attempted to make an account to correct the information, which appeared to be a phishing scam, and was never able to even "complete the account" after entering in all my data. I called their privacy practices number listed on their website, and it routes to a call line about an "exciting opportunity for people 65 years or older," with zero other options to talk to a representative or address privacy at all. I am in the middle of a stalking case and I need my personal phone number taken done ASAP. This appears to be a scam site.

    Business Response

    Date: 11/17/2023

    Please be advised that the complainant's information has been removed.

    Customer Answer

    Date: 11/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:11/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a phone call to cancel services I subscribed to in the past, I was asked if I was interested in purchasing other services. I was not, and did not agree to order any further services or products. Recent charges on my credit card show a $2,068. 97 charge from Find a Top Doc **** I am asking that the charge be reversed immediately, and that the company cease using the credit card.

    Business Response

    Date: 11/22/2023

    Please be advised that several attempts were made to contact the complainant but no response back.  In lieu of speaking with the complainant we have responded to his credit card dispute accordingly.

    Customer Answer

    Date: 11/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******************************



     

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a LinkedIn message that I was being chosen for a find a top doc award from Texas Monthly. I was asked to make appointment and they interviewed me and charged me $640 for this "award". Turns out it was not from Texas Monthly. They were dishonest and very pushy. I told them 3 times I did not want it. I also have never authorized recurring payments which they are trying to charge my credit card

    Business Response

    Date: 11/16/2023

    Please be advised that this matter has been resolved and closed as of 11/14/23 and all adjustments were made to the complainant's account.

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As per telephone conversation with your magazine I have paid the initial sum of $1365.11 for my subscription, along with plaque shipping fees. I was told there will be additional 3% marketing fee on the initial sum and no other charges. To my surprise, on 11/10/2023 I been charged an additional $1340.33, without any prior notice or authorization. I want to emphasize that I do not consent to nor authorize this additional charge of $1340.33. This unexpected transaction is not only inconvenient but also goes against the terms initially communicated to **** kindly request that you promptly investigate this matter and provide a thorough explanation for this unauthorized charge. Additionally, I expect the immediate reversal of the unauthorized amount back to my account.I appreciate your urgent attention to this matter and look forward to a ****************

    Business Response

    Date: 11/21/2023

    This matter has been resolved and closed amicably with a signed resolution letter.  All adjustments to the complainant's account have been made as of 11/20/23.

  • Initial Complaint

    Date:11/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my credit card $816.62 without my approval. When searching online to figure out how to cancel whatever account they have, it seems to not exist. They never had my authorization to charge my credit card. I want a refund and any account canceled.

    Business Response

    Date: 11/27/2023

    This matter was resolved amicably with a signed resolution letter.  All adjustments to the complainant's account have been made accordingly.

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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