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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You DO NOT have my permission to post my information on your website. I have repeatedly tried to contact your website to have my profile and information deleted. I am in the Healthcare Field of ********************************** Practitioners (Mental Health ************************** Therapists) and my classification is that of a Behavioral Analyst, and hence, I absolutely DO NOT want my information to be made public on your website, by your website.This complaint to to inform you to DELETE my information and profile from your website.

    Business Response

    Date: 11/07/2023

    We have removed the complainant's information.

    Customer Answer

    Date: 11/07/2023

    Better Business Bureau:

    I have reviewed the response i.e., deletion of my profile and information, is made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, at this time.

    Sincerely,

    ***************************



     

    Business Response

    Date: 11/21/2023

    As previously stated we have removed the consumer's information from our system.  If you click on the link provided in this complaint you will see there is no information on our site.  We are unable to remove what appears on *******

    Customer Answer

    Date: 11/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    They state that "they are unable to remove from ******** Nobody is asking them to remove ****** results!!!

    On THEIR website - findatopdoc.com  they need to remove "******** NEW PROFILE" .which appears when one puts in my last name and zip code on the findatopdoc.com webpage: **********************************************

    If one puts in my last name and zipcode on **********************************************, my profile which has been created by findatopdoc.com appears. It is their job to delete my profile from their website, not google's!

    They need to delete my profile. Findatopdoc is posting my profile - not ******* They are playing dumb!

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:10/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Find a Top Doc Business charged my business credit card $204.92 on Oct 09 2023 for services / merchandise I did NOT order. I am requesting a Full refund.

    Business Response

    Date: 10/26/2023

    Please be advised that this matter has been closed and all adjustments were made to the complainant's account on 10/25/23.

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Findatopdoc.com has personal information on their website about me that puts my physical safety at risk. As a former victim of stalking I have tried to get this information removed but have not been able to resolve this.

    Business Response

    Date: 10/25/2023

    We have removed the complainant's information as requested.

    Customer Answer

    Date: 10/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     

     When I search for my name, my name occupation and city still comes up from there site. For my personal safety all this information must be removed. 


    ***********************




     

    Business Response

    Date: 10/31/2023

    Upon checking we again found that the information has been removed.

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I already asked via email for my information to be removed. I have tried creating an account on this website so that I could change the information and possibly delete it myself- but the site wont send me the text code despite multiple attempts. This website has my personal home address listed as my business address. Working as a mental health provider I absolutely do not want my personal information made public. This organization does not have my permission to share any of my information, let alone my address and contact details. I need them to remove it immediately.

    Business Response

    Date: 10/20/2023

    Please be advised that we have removed the complainant's information from our system.

    Customer Answer

    Date: 10/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:09/29/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked twice via email for my information to be removed. I have tried creating an account on this website so that I could 'update' the information and possibly delete it myself- but the site NEVER sends me the *** text code despite multiple attempts as this feature of their website appears to be turned-off/non-functional and a faulty feature..This website has my personal home address posted as my business address.This website has my personal cell phone number posted as my business phone number.This website has created a 'bio' describing my skills that I have never created.Problem: I work with unstable mental health patients who can now search me on the internet, come to my home, and place myself or my family at risk for harm.Resolution: Complete removal/deletion of account information.

    Business Response

    Date: 09/29/2023

    We have deleted the complainant's information as requested.

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was called and told that I was selected as a top doctor and my bio was going to be written up in women in medicine. I spoke to them for half an hour and gave them details about my career and my practice. I was originally told it was free, but then I was told there were levels of payment, up to over $1000. It elected to pay the lowest level, $189. When I went to find my bio, I couldn't find it. I then googled the business and learned that it was fraudulent.

    Business Response

    Date: 10/05/2023

    We have attempted to contact the complainant to advise her that all adjustments have been made to her account and that this matter has been closed.

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time this company has incorrectly used my information and listed me as a doctor. I previously made a complaint in January that was resolved. They have now reposted my information. I am not a doctor, I am a stay at home mother who is currently not working/ no longer in the ***********************. I am not lisenced in my current state to work. Their description of what I do and my credentials is invalid, and they are sharing an old personal address and my personal phone number, not business information. I would like to be removed from both the site and as a ****** search.

    Business Response

    Date: 09/20/2023

    Please be advised that the complainant's information has been removed.

    Customer Answer

    Date: 09/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************



     

  • Initial Complaint

    Date:09/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found my profile on this site which contains inaccurate and personal information. The website does not provide an appropriate way to request profile removal and I want it taken down immediately. Thank you.

    Business Response

    Date: 09/19/2023

    Please be advised that the complainant's information has been removed from our system.

    Customer Answer

    Date: 09/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "***************" needs to remove information about my wife's PA services from their website. It includes personal information that is sensitive and should not have been placed online. My wife does not have an account with "**********************" - and they should not have her private information. I request that the whole webpage for my wife be taken down immediately.

    Business Response

    Date: 09/08/2023

    Please be advised that we have removed the consumer's information from our system. 

    Customer Answer

    Date: 09/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The business has, in fact, not removed my wife's information from the website, which is still visible at this URL: ************************************************. I am waiting for this to be done before I will resolve my complaint. I have included a screenshot with the date and time included to confirm that this has not been resolved as the company has claimed.

    Sincerely,

    *****************************




     

    Business Response

    Date: 09/12/2023

    It typically takes ***** hrs to process. Please have complainant check again as it has, in fact, been removed.

    Customer Answer

    Date: 09/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company has me listed as a therapist with my home address, and my personal cell phone number. I have never signed up with this company. I need them to remove me from their database.

    Business Response

    Date: 08/04/2023

    Please be advised that we have removed the complainant's information from our system.

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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