Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  400 - 170 University Ave Toronto, ON M5H 3B3

• 

  Turkish Airlines

  3414 Peachtree Rd NE STE 1075 Atlanta, GA 30326-1184

• 

  Turkish Airlines Co. Inc.

  7200 Corporate Center Dr STE 300 Miami, FL 33126-1212

• 

  Turkish Airlines

  9800 Airport Blvd San Antonio, TX 78216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a round trip ticket for my 17-year old son, from *********** to *****, *******, with a 1 stop to ********, ******. Trip was June 15, 2024 to June, 29, 2024. No major issue with the first part of the trip, except that when they arrived in ********, plane was excessively late and the children were rushed to board the second flight to *****. Upon checking on my sons return flight, I found out the airline issued him a reservation from ***** to ******** only. They canceled the reservation from ******** to ***. When I called to enquire about the issue, they alleged that my son and his siblings were a no-show for ******** to *****, therefore cancelling all 4 reservations, and asking for an extra fee of $500 each to restore their reservations from ******** to ********. I had to pay an extra $720, to book my sons flight, since he had to come earlier than his other siblings.! Airline representatives were very rude and unprofessional, arguing that I canceled their reservations, which doesnt make any sense. The other children are , 12, 14, and 19. They didnt give me any number to call to pursue my claim of reimbursement, asking me to file a feedback form

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  Date:06/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased 7 return ticket with Turkish Airlines from March 13, 2024 - May 23, 2024. During this trip my father fell seriously ill and was hospitalized. He could not travel on May 23rd and I called Turkish Airlines on May 22nd to change all these tickets to an open return date. They refused to do so saying since my father was not dead yet they could not make this change. They did not give me any options but to cancel the tickets. I ended up cancelling the tickets with only unused tax given as refund. I had upgraded my father's return seat from Economy to Business class just a few weeks before May 23rd for additional $3500 which he never used. My father passed away on May 25th. After my father's burial I had again tried to ask Turkish Airlines to honor the original tickets and give us seats on future flights but they refused to do so. I ended up spending additional $7500 for new one ways tickets in addition to Business Class upgrade for my father that was not refunded $3500. Their refusal in this terrible family emergency situation to extend our tickets was very unprofessional and cruel. I would like them to reimburse us to help with the additional cost that my family incurred due to their refusal to help.Original Return Tickets (7): ~10k ( we traveled on these to ********)Business Upgrade on Return for One Seat: $3500 (Never Used)New tickets (6): $7500 (2 tickets were purchased on ***** Airlines and 4 on Turkish)Thank you so much for your help!Shafqat *****************************************

  Customer Answer

  Date: 07/12/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The confirmation number: ******. My first name is ********************* and last name is ***.I made the transaction with Turkish airlines on Sep 22th 2023 and then changed my flight on November 4th using another AMEX credit card (end with *****), since my original card is lost. Then they when the date arriving on Feb 2024 they changed the schedule for my flight and it bothers me a lot. so they offered me the refund I also called their customer service about the situation that I changed the credit card so can they refund to my second card AMEX credit card (end with *****) not the first card. They promised me on the phone and also sent me the email about the refund, but till now i still not received my $1126.40 to AMEX credit card (end with *****). I called them several time and kept saying they're already closed my case so couldn't do anything on this. They even told me if I didn't receive the refund then they can provide check but still not receiving anything from them.

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi - On Jan 8 i purchased an award ticket from them, the rules of the ticket that in case of cancellation there is a $70 fee, however that deosnt apply if the ticket was canceled within 24 hours which is per the U.S govt regulation. - On Jan 9 and before the 24 hour expiry i canceled the ticket, yet the airline went ahead and charged me the $70 anyway.- i immediately submitted a complaint TK-******** demanding the refund of this amount. they kept refusing to do it.- after several complaint and informing them they are violating govt regulation, someone with common sense replied apologizing on Jan 19th, and informed me they have issued Refund Cheque Number: *************.- however i never received such a check , and after complaining again (every time takes them 3-4 weeks to respond), stating i never received a check and why cant they just refund to same payment method?- after many weeks they replied they are unable to refund to same payment method and that i have to fill out a form with my bank information where they will wire the money directly to my account, mind you though they stated they are not responsible if my bank charges me any fees for the wire.- i called and complained again , and that i shouldnt be responsible for any charges and again why not refund to my card. - after several weeks sent me same form which i filled and sent back. only to received a response after 2 weeks that they are unable to process the refund, with no reason why, and asked to me to email some other email address, which i did asking why and i never received a response.so 5 months and still no refund of money that took from in violation of US govt regulations.

  Customer Answer

  Date: 07/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:06/07/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flights were scheduled out of ****** and into ******** for transit on my way to ***** on May 11th. I alerted the thy person at the counter that I need to preboard because of my medical condition. The person without asking any questions complied which is what all airlines do. So I boarded safely for the first leg of my flight from ****** to *********For the second leg of my flight ********-*****, I ask to preboard and the attendant asks why and I show him the equipment on my arm to explain that it could be easily knocked off if I dont preboard. He humiliates me further by saying thats not enough and asks for a physicians letter, so I always carry one and I get it out so he reads it and says Im still not allowed to preboard?!?! Another gentleman says that of course Im allowed to preboard but when it came time to preboard he started checking in regular passengers without accommodating me? I had to cut the line and feel bad and awkward because of my disability.Again on the third leg from ***** to ******** the story was repeated. Absolutely no acknowledgment of my need to preboard although I notified the agent!On my fourth and last leg from ******** to ****** I made the request to preboard and the person said ok but when boarding time came they started boarding all passengers and when I loudly complained that Im supposed to preboard because of my medical condition, he shamed me infront of all the passengers for wanting to cut the line!If you self-identify as a passenger with a disability who needs additional time or assistance to board the airplane, the airline must allow you to board the airplane before other passengers.An air carrier must not require any kind of proof as a condition for the provision of transportation, except in some very limited circumstances.It is for those reasons that I demand a full refund of my ticket because as a disabled person I was violated on numerous counts as indicated above.My ticket was : USD *******

  Customer Answer

  Date: 07/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, *********************** and I had a Turkish flight from SFO to BOM via IST on Mar 31 & a return flight on Apr 29.I was first of all not given a VJML (Jain meal) as mentioned in my booking and as expected. Due to my dietary restrictions, I had to almost stay hungry for the entire journey.Another issue: One of our bags didnt arrive after return flight. We had to fill late baggage form (attaching copy). We were told that the bag would arrive by next day, but it took 4-5 days for the bag to arrive.We were told that the bag will arrive anyhow by next day, but, it took more than 4 days for the bag to arrive. A lot of our food items were damaged due to delayed baggage from Turkish airlines. Most of our food items had to be thrown away. I am just attaching one of the food items that was leaked due to mishandling of bags and also had foul smell. A lot of our food items like sauces, home-made food, curries etc. were damaged & had to be thrown away, that actually needed to be stored in the fridge after arriving. Also, we had to buy a new gift for our friend's baby shower on the next day as the gift we were carrying was stuck in this bag. Apart from this, I had to specifically go to buy new stuff for myself as I was short on undergarments, inner-wear, ***************** made multiple calls and filled multiple feedback forms in their website, but I haven't received any form of acceptance of their mistake or any sympathy from their end. In fact, they denied to accept their mistake that I had booked Jain meal for my flight (attaching Jain meal confirmation proof). This is not how you treat your first-time ******************************** has caused me a lot of inconvenience with respect to time and money.I demand full refund for my flight and an additional compensation for all the trouble I have gone through.Thanks,***

  Business Response

  Date: 06/03/2024

  Thank you for taking the time to share your feedback. Please know we take your comments very seriously and we would appreciate the opportunity to review and address your concerns. Please feel free to contact us directly at ****************************. Our Customer Relations team will review and respond as soon as possible. Thank you.  

  Customer Answer

  Date: 06/05/2024

  Complaint: ********
  
  ******, I am rejecting this response because BBB has contacted the wrong business party. 

  The issue is with Turkish Airlines and not American Airlines. 

  ******, can you please reach out to correct airlines?

  
  
  Regards,
  *** ***************************

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I booked a round trip flight for my family of 4 from *****, ******* to ******, ******, with Turkish Airlines totaling $4,112.00. This includes seats we paid so my family could sit together. Unfortunately, we missed our flight. Upon arriving to the Turkish Airlines ticketing counter at the ***************************, we were fortunate to encounter a helpful Turkish Airlines representative. This representative assured us that despite our mistake, we could still obtain a refund for our flight tickets. They explained that while there would be a penalty of $200 per ticket, significant circumstances were not required for the refund to be processed. Based on this information and relying on the representative's guidance, we made the decision not to rebook our flight immediately. We relied on the representative's assurance that rebooking at that time with the airline would forfeit our refund. As a new customer of **********************, we valued this promise and were appreciative of the understanding shown by the representative. We then began the process of requesting our refund and contacted Turkish Airlines customer service by phone, they rejected us, even though we had been promised a refund. In researching our rights and options, we came across the guideline provided by Transportation.gov, which states that consumers who purchase non-refundable tickets are entitled to a refund if the airline makes a promise to provide one. In our case, Turkish Airlines did make such a promise through its representative at the ticketing counter. Therefore, we kindly request that Turkish Airlines honor the commitment made by its representative and proceed with processing the refund for our flight tickets as discussed. We value the services provided by Turkish Airlines and sincerely hope for a positive resolution to this matter. We additionally hope that Turkish Airlines honors their statements to us. Your assistance in this regard would be greatly appreciated.

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE- MY REFUND FROM TURKISH AIRLINE.Dear ***,I hope this mail meets you well.I bought flight tickets from Turkish Airline on the 02/20/2024. But on the departure date of February 28th, 2024, when I got to the Airport, I was not allowed to fly. All I could get was an apology from the Turkish airline attendant at the counter. He explained that I could not fly with them because they just received a new **** policy from the Ecuadorian Embassy a few days after I had bought my ticket. They apologized to me because the new policy or change took effect just few days after I was cleared by them (I was cleared by Turkish Airline at that same counter, I first went to enquire from Turkish Airline, and I also cleared with the Ecuadorian high commission before I bought the tickets) and was told that I could fly. So, they were sorry because with the sudden new policy in place, I could no longer fly **** free to ***** ********When this happened (about 50 minutes before the departure time), I called Turkish Airline Feedback team to report the case so they can inspect or understand from the Turkish Airline representatives on ground that it was not in any way my fault that I did not fly with them. I had to do this so that I would not have any issues getting my refund, and so that they dont treat it as a No-Show case. However, since after this incidence of 02/28/2024, I have requested severally that Turkish Airline should get ticketing to fully refund, but they have not done that. Instead, they are insisting that I be charged what they called a No-Show Fee. I objected to being charged any so-called "No-Show" fee because it was not in any way my making that I did not fly. I am only requesting my full refund from Turkish Airline.Kindly help me in this matter so that I can get justice and be refunded in full. Thanking you in Anticipation.***** ******************

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a flight on May 7th from IKA to IST, and after 8 hours from IST to YYZ.The first leg of the flight was horrible. I booked my entire travel for Business class. The crew was impolite. They didn't speak English fluently (or didn't want to).After reaching IST, I took my second leg. At the gate, I was picked for an additional security check. They didn't even tell me why. They didn't speak English and were all Turkish Airlines staff. As a Canadian citizen, they discriminated against me and even bent the corner of my passport.I have sent numerous messages to Turkish Airlines, who copy and paste the same message without providing any answers. They claim they have finished an investigation, but there is no evidence.I paid for business class, and the service was terrible. I want the airline to return at least 50% of my pay. Their ignorance is beyond explanation. I have sent four messages, and they have copied and pasted the same response without any reason. I can always take the legal route, which is why I have contacted BBB about this matter.Regards,******

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an airline ticket with Turkish Airlines in January and the itinerary changed. I am traveling with a group, and they advised that I should cancel the ticket which was an option offered due to the change on the airline's end, with full refund. I did so on March 17. Turkish Airlines advised it may take some time for refunds to be issued, so I waited two billing statements before calling them with my issue. No credit appeared on my March, April or May statements from Turkish Airline. I called my bank (AmEx) as the Turkish Airline website advises, and they are unable to help me because the original transaction happened 60 days prior to filing a dispute (they track from the original transaction which was ********* Turkish Airlines says they sent the refund but I never received it. **************** advised that I should file a complaint to the BBB. I am attaching the emails (forwarded to my work email) from Turkish Airlines showing the refund and confirmation. I can also provide the statements from my credit card but didn't want to do so per the complaint rules (statements include PII)I really appreciate any help you can offer me. It's a significant amount of money and I'm so upset. Thank you.

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

  Please let me know if it is useful to provide the credit card statements for the months that cover when the refund should have been received. 
  
  Sincerely,
  
  ***************************