Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  400 - 170 University Ave Toronto, ON M5H 3B3

• 

  Turkish Airlines Inc.

  273 - 6500 Silver Dart Dr Mississauga, ON L5P 1A2

• 

  Turkish Airlines, Inc.

  1650 Tysons Blvd Ste 860 McLean, VA 22102-4837

• 

  Turkish Airlines Inc.

  6972 Airport Rd Terminal 1 EB2038 Mississauga, ON L5P 1B2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to explain an ongoing issue I have been having with Turkish Airlines regarding compensation for a flight back in January, 2023. My family and I flew from ****** to ******** and then ******** to ************* on January 5th, we experienced multiple problems that Turkish Airlines has still not adequately compensated us for. On the first leg from ****** to ********, despite paying for business class seats, we were served economy class meals. Then on the second leg from ******** to *************, we were downgraded from business class to economy without warning or proper compensation. Under airline passenger rights regulations, when an airline downgrades a passenger, they are required to provide compensation equal to 75% of the ticket price difference. Since the flight from ******** to ************* was over **** km, this regulation applies. I purchased business class tickets that cost over $**** each, so the compensation should be significant. However, Turkish Airlines has so far only offered 600 Euros per passenger, claiming there were "operational reasons" for the downgrade. This does not come close to the required 75% compensation. I spent over $20,000 for this trip on Turkish Airways for family vacation with kids from *** to ****** and return only to receive subpar service and forced downgrade. I have sent multiple requests over the past 6 months asking them for compensation owed according to the regulations, but they have yet to provide an acceptable offer.At this point, I am ready to escalate the issue to the appropriate legal/regulatory authorities if Turkish Airlines does not respond appropriately soon. It's very disappointing that they are not abiding by passenger rights rules. I just wanted to explain the full situation since I may need your advice or support if I have to take further action against the airline. Let me know if you have any suggestions!Hope this helps explain my frustrating experience. Looking forward to hopefully resolving this soon.***********************

  Customer Answer

  Date: 09/17/2023

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  No correspondence has been received from Turkish Airways since the filing of complaint to the Better Business Bureau.  Turkish airways had offered an unacceptable resolution to the matter a few weeks ago (pride, by offering $600 per ticket for the downgrade from business to economy. This is unacceptable because the **** difference between business ticket and economy at the time of the ticket purchase was more than $3000 per ticket, I am requesting that the compensation should reflect that amount. In addition, no compensation has been offered for serving economy meals while seated in business for part of this travel.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***** *************************

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2023, I spent $2,113.04 + $8.42 in Chase Sapphire points on roundtrip Turkish Airlines (TA) tickets from ******* (***) to *********** (***) for my friend ****, a ****** citizen. On June 9, she arrived at *** where ******** told her she could not board without a ***** She correctly pointed out to them that ****** citizens do NOT require a **** to enter ******, but they refused to let her board. I contacted the ********** Embassy in ****** to inquire about the current status of ****** citizens and received an email from the embassy itself confirming that ****** citizens need a valid passport and no other documentation to enter ******. I forwarded this email to ****, and she showed it to ********. ******** still refused to let her board. She continued to insist that she should be allowed to board, so a few minutes later, they told her that they would allow her to board but that she could be denied boarding at her layover in ******** where they would not refund her the cost of the ticket. They told her that if she walked away at NBO that they would refund the ticket. They still have not refunded me the cost of the ticket, claiming that she should have known which documents she needed. She did in fact know which documents she needed and presented the documentation required to enter ******: her valid ****** passport.I would like to Turkish Airlines to send me a check for $2,121.46 as they made up a fictitious rule to deny ********************* boarding, reneged on their assurance of a refund, and have now taken $2,121.46 from me and given me no product or service in return. The ********** Embassy, which is in fact the entity that makes the rules in the first place, even confirmed that the **** rule that they claimed existed did not in fact exist! I cannot think of a more accurate example of theft than this situation. Thank you.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case # ********** CASE ID:********** // DDP ********** On May 09 i was in flight TK0007 from Turky to *************, when i got my luggage, 1 of my luggage was badly damaged, i went to Turkish counter and complained, this lady filled the damaged report and give me her paperwork, when I came home, I had to go online and find a report which I did on May 15, then I received a email asking for pictures, and proof for my purchase which I paid $180.00 for my luggage, and I uploaded all the documents on Turkish website and I have not heard anything from Turkish Airlines since then I have sent 10 emails and ask them to solve this issue for me no respond, I checked in brand new luggage at **************** when I landed at Washington Dulls airport I received a badly damaged luggage and no one is taking responsibility. I need Turkish airline to take a responsibility to ruin my luggage and either pay for my luggage, which I send them the receipt or repair the luggage for me, which I send them a report from a luggage repair company that this luggage cannot be repaired cost too much to repair it

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my girlfriend were booked for 13:30 flight from ******* (Terminal 3) to ********, flight ******* We have arrived to the check-in desk at 12:05, while the departures board was showing that the flight is delayed and is departing at 13:45. By the time we got to the check-in with out luggage, a young ********** worker told us that: 1) We are late (we could not have been late because it was more than one hour before the flight)2) He could not help us because the flight was overbooked. He suggested we go to the ticketing office. At the ticketing office we were told that the next available flight was at 03:25AM the next day. (In 14 hours). We were told that we would need to purchase new tickets as we were late. I vehemently deny this claim and would be willing to testify under oath that this is not the case. Blatant lies from the workers of Turkish Airlines. On top of that, we were told that no accomodation would be provided.As the result, we are stranded at the airport while our booked hotel for ******** is non-refundable and I would be missing out on an important business meeting I had scheduled this evening (19.08.2023).I demand that Turkish Airline:a) Compensate us for the newly purchased tickets (to be determined as I will have to scramble to find and purchase new ones)b) Compensate us for the overnight hotel as we have no intention of sleeping on the floor of the dirty airport like homeless c) Compensate us for the night of the ******** hotel, already paid and non-refundable. (I have the receipts).Please ask me for information and I will provide pictures/screenshots.Turkish Airlines workers are liars who oversell tickets which leads to overbooked flights and they try to deny responsibility by blaming their customers.Disgusting, filthy behaviour. I also met the same customer at the ticketing office who told me a similar story. At 12:48 Check-in was still open!! But we were told we are late.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My baggage was delayed between connections on my flight from ******* to *****. My first plane stopped in ********, and when I arrived at ***** from *********** discovered that my luggage didnt arrive in *****. It was left in ************** had to wait a day without the clothes, money, food, and computer in my luggage. I spent the whole day spending the money I had on taxis between my hotel, the airport in ***** to look for my luggage, and stores I visited to buy new food and clothes while I waited for my delayed luggage to arrive in *****. I am looking for reimbursement of $300 to cover the items I purchased, as well as the transit I took.The Expedia itinerary of my flight was ************** and the reference number of my report was ***********

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ticket from Turkish Airlines with a wheelchair. The attachments are my ticket and wheelchair confirmation two mounts before my fights. In the airport, Turkish airline agents told me in an impolite way that we ran out of the wheelchair and I'm on my own. After this hard flight, I called Turkish Airlines customer service for a complaint but they don't have any complaint department to file it. Customer service asked me to fill out the feedback form to raise the issue. I did it but after one month they replied which I didn't applied for wheelchair while I sent them wheelchair confirmation email.

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ***************
  

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a concerning issue I have encountered while trying to change my flight reservation with Turkish Airlines. Initially, I had changed my ticket to Economy Flexible, H-H Class, with the understanding that I could modify my itinerary without any penalties and be eligible for a full refund. The ticket included various benefits such as meal service, cabin baggage, and baggage allowance (2 pieces). Recently, I attempted to change my flight from August 8, 2023, to January 10, ****, using the designated application. Unfortunately, the application did not work, leading me to contact the customer service multiple times over the past two months. To my dismay, each representative provided different information and solutions. In the last week, a customer service representative informed me that I needed to visit the Turkish Airlines office at the Airport in **** to facilitate the change. Following their advice, I reached out to the **** office, but they informed me that a fee of approximately 400 USD would be required for the ticket change. Feeling frustrated and perplexed by the conflicting information, I submitted a feedback and complaint to the airline, expecting a resolution. Regrettably, the final response I received stated that I am unable to change my ticket despite having a flexible ticket. I am writing this email in the hope that you can provide clarity and assistance regarding this matter. As a valued customer of **********************, I believe it is essential for the airline to honor the terms and conditions of the flexible ticket, as initially promised. I kindly request a comprehensive review of my case and a fair resolution that aligns with the benefits of my Economy Flexible ticket. ticket number: *************

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ** *****
  

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has failed BIG to meet their customers needs and expectations. I have a flight scheduled on October 20th, 2023 and I contacted/filled a form at this "company" for a credit/voucher to fly again with them, NOT A MONETARY REFUND at the beginning of August. My husband is going into military deployment at this date and we have to move everything to another state and I will not be able to travel because LIFE HAPPENS and my husband has to service the country! These no good for nothing company sent me an email very cold about not being able to give me a voucher or credit and shut me off. I am only asking for a credit not money!! What are they going to lose, what???? I

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******* ******
  

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a **** HOUR flight with Turkish Airlines from ******** to ***** on July 12th, 2023. I paid $39 for a window seat. When I boarded the plane and we were in a safe altitude to recline our seats, I attempted to recline my seat. It wouldn't budge. I called for assistance. The flight crew attempted to fix my seat and it did not work. The seat was broken. The crew could not provide me a window seat as the flight was already booked up. I requested a report from the flight crew so I could get a refund for Turkish Airlines selling me a broken seat. This flight crew failed to provide me with the proper documentation. Upon my return to the US, I filed a claim (**********) with Turkish Airlines, to which Turkish Airlines failed to address the issue. I have filed a complaint with my credit card and requested a refund through them. This was the most uncomfortable and painful flight I've ever been on because I'm a disabled veteran with an injured spine. I want my $39 refunded. I will also be filing a complaint with the ********** of ************** because this is not how you treat paying customers. I already paid nearly $2,000 for a flight.

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The issue was that the name on my account was not my legal name. The company corrected this.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turkish airlines flight ****** on July30 from ******** to GOT. my baggage was severly damaged interior and extrerior wise.flight schedule was changed without notifying me for approval.Turkish airline used to be good but not anymore.

  Customer Answer

  Date: 08/07/2023

  booking reference ******. Turkish airlines customer support informed me of flight change on the phone which might have been the cause of me not being allowed to board the flight. Turkish airlines still have not provided any details about the change of flight schedule that required my approval for their flight ****** on July30.