Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines, Inc.

  1 International Pl Ste 3102 Boston, MA 02110-2602

• 

  Turkish Airlines Inc.

  400 - 170 University Ave Toronto, ON M5H 3B3

• 

  Turkish Airlines Inc.

  6972 Airport Rd Terminal 1 EB2038 Mississauga, ON L5P 1B2

• 

  Turkish Airlines

  3414 Peachtree Rd NE STE 1075 Atlanta, GA 30326-1184

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar. 2022 I started a plan for my family's travel vacation with a total of 18 persons, I contacted the group department of Turkish airlines, but their office was closed due to covid, and all the communication was done remotely.I selected the date of the travel and pay a deposit of $1,600 by Zelle transfer to the account.Our trip was scheduled to be on Jul. 4, 2022, till the end of the month.On April 16, 2022, my brother (one of the members who intend to travel) involve in an accident, he got shot by a gun after an armed robbery, and due to that, we postpone our trip.I informed the group and sales agent (***************************) that we are not able to travel at that time as my brother requires several surgeries going on.Finally we cancel the trips because my brother required more intensive care and he should be on another surgery again by mid of Jul. 2022.I tried so many times to contact the Airlines to find a solution to getting a refund but they refuse.All the communication is done with the same sales agent above.I tried other resources of the Airlines but they redirect me to the same person.I attached copy of the initial confirmation and copy of the transfer through Zelle.

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traveled with Turkish airline on 4 occasions past few years on international trip. 3 of those went horribly while demonstrated a major decline in ****************** on 2nd leg of the trip from ***********, each time.On 1 trip they broke a hard-shell Samsonite suitcase and damaged the items inside so bad that it did not arrive to baggage claim. The carrier brought it to our resident 3 days after. Turkish gave us $0 for our loss of over $800 under the ground that we filled a claim after 7 days. Ruthless. On our recent trip they damaged the luggage beyond the ************* removed from luggage worth $196.65. The estimate for our damaged luggage at used price is $278.5 based on ebay.We did all the due diligence based on their rules, filled all the paperwork both at airport and on their website so they dont have any excuse. We spent close to 6 weeks working with them. Spending countless hours preparing, understanding their poor English, and waiting for their replies. Finally, they only offered us $80 (not clear how to get it, if we ever accept such low amount).-We've suffered so many losses *********************************** gave us nothing except excuses and meaningless apologies. -Dont fly with this airline.-OK service from US to ******, but anywhere else from ****** or getting back to ****** will be horrible. Clear form of discrimination and bad service with attitude. Extremely offensive for us.-This time delayed their plane so long and did not hold the next flight (both Turkish flights), we missed the 2nd flight to US by 15min. Stranded us in *********** with sick kid. -Broke my luggage handle behind counter right in front of my eyes by mishandling. We request return of $475.15 ($278.5 damaged luggage + $196.65 missing item) back to the credit card used to purchase tickets or www.oojo.com travel agency to return it back to us.Thanks Turkish Airline case ID: ********** and case ID: ********** Oojo.com confirmation: ****** Turkish Airlines confirmation: ******

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Since I contacted BBB, Turkish airline did not contact me.

  I wish we knew who their insurance company is. As their insurance would pay. My old neighbor did not get his settlement amount despite many months of back and forth effort spent.

  I was not expecting that they contact or pay me. They refused to pay for past trip.

  We have gone thru great deal of loss and they are forcing me to accept $80 for over $475 loss (which may never pay). We had much greater loss in the past.

  Regards,

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing Dispute with Turkish airlines. My husband and I upgraded to business class on December 21, 2021 and should have been charged $1299.00 per person, per upgrade. We were charged $1781.41 per person, overcharged $481.21 per person, for both a total of $942.62. Turkish Airlines sent us an acknowledgement charge of ****** turkish lira per upgrade for December 21, 2021, view attachment. As per December 21, 2021 exchange rate of *******, view attachment, we were overcharged. We are requesting a total refund of $942.62.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter arrived at ****** Intl Airport on June 9 and her suitcase was damaged. I then filed a claim and provided the airline with all of the required documents. The airlines response to the numerous calls I made thereafter was that the claim was being processed and later that the claim was upgraded to urgent status.I subsequently filed a complaint with the **************************** (***) and received an email from **** in the baggage claims department requesting (for the first time in the process) that I provide a notarized statement from my daughter stating I was authorized to act on her behalf which I shortly provided. Continued inaction by **** led to me filing another complaint with the ******** replied to the second complaint stating that the airline would adhere to the *** requirement of responding to my claim within 60 days and disregarded the fact that that was the second complaint I filed.Since the 60 day required response time elapsed on October 9 I have sent 2 emails to **** but have not heard back from him.

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I and my son arrive ******* on Dec 30 2021 flight # TK05. our luggage was very late and because of this I and my son missed our flight (UA5356) to ******* **. I have called the Turkish Airline ref. TK-*******. My son was able to book a next flight to ******* on Dec 30 2021 but I could not find any empty seats. Because of this I could only find a flight the following day. I fly to ******* with UA5360 on Dec 31 2021.I was not paid by the Turkish Airline for tax/hotel/meal.After complaining to you (Ref. ************). A Turkish airline representative contacted me by email and they were not willing to compensate me with my hotel expenses. Instead, they were hamulating me with emails.I am requesting $146.71 usd that I spent for Hotel and taxi.

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********
  

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, I purchased airline tickets for me and my family on the Turkish Airline website for our return to ******* from ****** on 7/12/2022. My Flight was on 7/26/2022. At the time Turkish Airline was offering only Economy flexible class tickets for the one-way tickets that I bought which was supposed to be refundable and exchangeable without restrictions. After I paid for thickets I noticed that they issued me regular Economy tickets. I tried to use the Turkish airline website to get a refund, contacted the Turkish Airline customer service and even went to their local office but was not able to get a refund or change my tickets (They locked me-in). At the airport I talked to many passengers and found out that they did the same thing for them. Turkish Airlines does not have good customer service or support and no means to escalate the request to a manager/supervisor. Evertime I contacted them I was told something differently and no one seemed to know what is going on and/or how to address the issue. I am requesting a full refund for their misleading and false advertisement Thank you for your help.Also My disabled father was on a flight from IST to *** with Turkish airline and from *** to JAX with JetBlue on 6/16/2022. His *** to JAX was delayed from around **** to around **** then it was cancelled and eventually he was told that he will be flying the next morning. All this time no one offered him a meal, transportation or a place to sleep. We arranged for transportation and placed him in a hotel on our own expenses and bought him another ticket to fly 2 days later since no one came to pick him up. We contacted Turkish airline and JetBlue for reimbursement but they refused. Kindly ***** ******* ******

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******* *****i
  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *******************************. I flew with Turkish airline on the 21st of August 2022 from *********************************, *** to ***************************************************************, *******. My ticket number was *************. At ********, my carry-on bag was forcefully taken from me at the door of my connecting flight by the attendant who told me that he was checking it in. I was surprised that a carry-on bag can suddenly be converted to a check-in bag without any recourse to the owner of the bag. On getting to *****, I decided to check my bag to be sure that my items were intact only to discover that my money ($7000) was gone. I have registered a complaint with the baggage claims unit of the airport (***************************************************************) and have reached out to the airline about this issue. The airline responded by saying that money shouldn't be carried in checked baggage. I have tried to make them understand that the bag was checked ab nitio as a carry-on bag with the tag for carry-on bags but to no avail. Kindly assist me in retrieving my money as it was stolen under their custody.

  Customer Answer

  Date: 11/06/2022

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   The business notified me that they've received my complaint and will respond within the stipulated time frame.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I were scheduled to fly flight TK2009 on the night of September 22, 2022 and another Turkish Airlines flight to *** from IST in AM. TK2009 was canceled due to "bad weather" as officially stated in their email. We were told compensation would be proved to cover the expense of changing our flight and getting to ******** on our own- a cost of several thousands of dollars out of pocket. I filled a claim as instructed and it was rejected, I filed an objection as instructed which was also rejected. I have called several times and each time I am told to file another claim or objection- but the fate of those is well known. In the rejection letter, they clearly state that the flight was canceled due to "bad weather" and continue to claim they are not liable to provide compensation under such circumstances by the "Regulation on Rights of Passengers traveling by Air issued by the Directorate General of **************** I have read through the cited document and there is no mention of "bad weather" as a basis for not providing compensation. I have also read the Turkish Airlines Passenger Rights which states that "No compensation shall be paid... in case of extraordinary circumstances (meteorological conditions, natural disasters, security risks... strike, and political unrest." Again, "bad weather" is not cited as a reason to not provide compensation. Under article 8, The Regulation on Rights of Passengers traveling by Air, the documents they claim to follow, states "In case of denied boarding or cancellation, the planned final destination point shall be taken as basis while calculating the distance" followed by "a compensation of the Turkish Lira equivalent of 600 Euros for all the flights longer than **** kilometers." ******** to *** is a distance of ****** km putting us well over the ***** km needed. As a family of 4, we are entitled to the Turkish Lira equivalent of ***** euros by their own rules and guidelines.

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken a flight from *********** to *** Airport from this airline. The first flight was overbooked and they offered me ****** EURO to compensate me for my troubles. They insisted that I do not take my refund at the Turkish Airport, and that I take it at the office in *** Airport. The problem is that I have been stalled, hung-up on, and bamboozled by this office over and over again. Their ************** doesn't exist and their *********** is not open to the public. The City and *** offices have their phones constantly off and do not respond to voicemails. Any e-mail correspondence is sent to the *********** in ******. The ****** Office keeps sending me back to the *************** Office. They have sent me to a never ending goose chase to avoid and not pay me my compensation for my missed flight. I can't even imagine how many people are going through this same thing, but do not have the hours and hours to go through these goose chases.I have 6 email correspondences telling to write another email just so I can again be shut down and sent to a dead end non-operational office.Booking Reference: ****** Turkish Airline Online Feedback References:********** ********** ********** ********** ********** My Flight was on 12 AUG 2022 It has been almost two months now, They said the process would take at MOST 14 days.

  Customer Answer

  Date: 10/29/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2022, I purchased 4 round trip tickets to/from ********* ** to ****** ******. Additionally, I upgraded my seats ($278 roundtrip for each passenger) and I was supposed to be charged a total of $1,112. However, I was charged double, triple and even 4 times for the same seats. In addition, when we went to the airport on the departure date, one of my friends did not get his assigned seat forcing us to pay an additional amount for a set. I was told at the time that they would issue me a refund for that amount as well. Turkish Airlines owes me a total refund of $1251 Here is how it happened. While trying to purchase the upgrades, Turkish airlines website kept kicking me out and I called their customer service line, and I was told that their system was experiencing technical difficulties and that I needed to try again because my purchase did not go through. I did was I was told, and I tried to purchase the seats again. I still had the gentleman on the line trying to help me and the system kept kicking me out. He then told me It must be a problem with your credit card and to try with a different card, so I tried a different credit card and it happened again. I then tried once again with the first credit card because I knew there was no problem with my credit cards and I wanted to make my purchase using that card, it finally went thru. The next day, August 3rd, I became aware of several extra charges on both my credit cards, and I called to let them know so they could issue me a refund. I was told that I needed to submit feedback online because they could not issue refunds over the phone. I believed them and did what I was told. Long story short, In the course of 2 moths, I have emailed, called, did everything they told me and still have no refund. I dont know what else to do at this point. Please help me. The amount they owe me is not insignificant and I need my money. I dont have ONE account # to provide you because they have assigned me several numbers.

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  ID ******** Turkish Airlines has finally refunded the extra charges to my credit card as of 10/21/22. Thank you so much for your help which I suspect was instrumental in resolving this problem. 
  
  Sincerely,
  
  *******************************