We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Orion Capital Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Orion Capital Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Orion Capital Solutions, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/9/2023 at approximately 2:20 PM, a woman named Lexi from Orion Capital contacted me at my place of work. She lied to my employer to get through to me, saying I knew who she was. I know this because she did this to me, not realizing I was who she intended to speak with. She refused to identify herself until I confirmed my name. I replied to her not to contact my place of employment again. I do not know who this company is, nor have I ever heard of them before today.

      Business Response

      Date: 01/19/2023

      January 19, 2023Dear BBB Representative, We are in receipt of complaint ID********.
      Orion Capital Solutions LLC strives to handle each
      communication with consumers and clients with the upmost professionalism.
      Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes
      these matters very seriously.On January 9, 2023, we sent a notice
      to the consumer regarding an account in our office.  We attempted to speak with the consumer on
      January 9th 2023, but were unable to go over the account
      information.   We received the BBB complaint on January 9th 2023 and have ceased all communications.  At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in
      consumer satisfaction, we will continue our efforts to train our staff to make
      every consumer experience a more positive one. Should you have any further questions
      please contact our office. It is hoped that this response will satisfy the
      consumer and close this file with the BBB.  Sincerely, Compliance
      Department This communication is from a debt collector and is an
      attempt to collect a debt.Any information obtained will be used for that purpose.

    • Initial Complaint

      Date:12/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has called me and family members to obtain location information. I have never done transactions with this business and would like them to cease and desist in contacting anyone regarding my location.

      Business Response

      Date: 12/19/2022

      December 19, 2022

      Dear BBB Representative, 
      We are in receipt of complaint ID ******* Orion Capital Solutions LLC strives to handle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously.
      Upon notification of the complaint, we reviewed the account and all calls regarding the consumer. 

      On 11/15/2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information.  Our office never had the opportunity to speak with the consumer.  We received the BBB complaint on 12/13/2022, and immediately ceased all communications.  
      At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. 
      Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB.  

      Sincerely, 
      Compliance Department 

    • Initial Complaint

      Date:12/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received multiple calls and so did my family and employer. Their calls and messages indicated they were looking for my location.
      This company calls from different numbers every time and won't provide any information about why they are calling. This is a scam to obtain information.
      All communications with me, my family, my friends and my past and/or present employers needs to stop immediately.

      Business Response

      Date: 12/19/2022

      December 19, 2022Dear BBB Representative, We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives tohandle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously.Upon notification of the complaint, we reviewed the account and all calls regarding the consumer. On 12/7/2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information.  Our office never had the opportunity to speak with the consumer.  We received the BBB complaint on 12/9/2022, and immediately ceased all communications.  At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB.  Sincerely, Compliance Department 

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has not only harassed myself but also my nuclear and distant family. This company has called me with threatening voicemails and called my family members to the point of concern for my safety. I demand all contact cease immediately. The threatening voicemails have caused unwarranted duress to mine and my husband's elderly parents. The behavior of this company is deplorable and illegal. Also, sending personal/ secure information through text message and verbally discussing information with an individual other myself should immediately determine this company incompetent and acting against all fair debt collection laws. I will seek further legal action if this continues.

      Business Response

      Date: 12/19/2022

      December 19, 2022Dear BBB Representative, We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives tohandle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously.Upon notification of the complaint, we reviewed the account and all calls regarding the consumer. On 11/2/2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information.  Our office never had the opportunity to speak with the consumer.  We received the BBB complaint on 12/7/2022, and immediately ceased all communications.  At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB.  Sincerely, Compliance Department 

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orion Capital has been contacting my family about a nonexistent debt owed claiming they are looking for me and need to know my location. They are HARASSING me, friends, and family.

      Business Response

      Date: 12/08/2022

      We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives to handle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously. Upon notification of the complaint, we reviewed the account and all calls regarding the consumer. On 10/31/2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information.  Our office never had the opportunity to speak with the consumer.  We received the BBB complaint on 12/5/2022, and immediately ceased all communications. At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB. Sincerely, Compliance Department

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not answer unknown callers, but I received a voicemail stating the caller's name was "Ron" and that he was trying to obtain or confirm my location. My parents have also reported to me that they were contacted. It is very alarming. I assume this is for a debt, but if it was that was not mentioned, nor did they mention where they were calling from. The caller called from ###-###-#### but gave a callback of ###-###-####. I don't have information about when/how often they are contacting family, but I will not call back a number if the message does not give information. I also felt that the tone was meant to be intimidating and I'm extremely uncomfortable with it.

      Business Response

      Date: 12/08/2022

      We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives tohandle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously.Upon notification of the complaint, we reviewed the account and all calls regarding the consumer. On 9/23/2022 and 11/10/2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information.  Our office never had the opportunity to speak with the consumer.  We received the BBB complaint on 12/5/2022, and immediately ceased all communications.  At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB.  Sincerely, Compliance Department 

    • Initial Complaint

      Date:12/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving calls to my number and family members demanding my location. I don't have a contract with this company and need the representatives of this company to stop all calls immediately.

      Business Response

      Date: 12/08/2022

      We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives to handle each
      communication with consumers and clients with the upmost professionalism.
      Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes
      these matters very seriously.

      Upon notification of the complaint, we
      reviewed the account and all calls regarding the consumer.

      On 9/28/2022 and November 11, 2022, we
      sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer,
      we attempted to reach out to the consumer and third-party person to confirm
      location information.  Our office never
      had the opportunity to speak with the consumer. 
      We received the BBB complaint on 12/4/2022, and immediately ceased all communications.

      At Orion Capital Solutions, LLC we
      adhere to the FDCPA and take pride in consumer satisfaction, we will continue
      our efforts to train our staff to make every consumer experience a more
      positive one.

      Should you have any further questions
      please contact our office. It is hoped that this response will satisfy the
      consumer and close this file with the BBB.

      Sincerely,

      Compliance
      Department

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orion capital reached out to me initially early june and july, july 19th being the first time interacting with a second representative, due to the actions of the first individual.

      The first interaction with Orion capital was a result of immediate and even not-immediate family members calling me concerned for my safety because orion capital was looking for me, my whereabouts, and phishing for information. Personal details of mine were disclosed to both the immediate and not immediate family members as to WHY there were looking for me.
      Upon calling them, I was immediately threatened with a lawsuit. This man not only threatened that I would face a lawsuit if i did not settle with him THAT DAY, but when i disclosed I was not aware of these charges nor in a position to pay these charges, he then suggested MY MOTHER, BY HER MAIDEN NAME, assume my debt, based off her income history! He then continued to list family members of mine after!! AND also began suggesting i sell personal belongings such as my vehicle TO SATISFY THIS DEBT. As i became irate, I informed him that what he was doing is illegal and in violation of various FL STATUTES. He then hung up, and another rep began contacting me.
      I have not heard anything since 8/30 when I disclosed I WILL NOT BE PROVIDING PAYMENT TO INDIVIDUALS WHO THREATENED ME, AND DISCLOSED PERSONAL INFO TO THIRD PARTY INDIVIDUALS.
      Today is 12/1, And I recieved another call suggesting I voluntarily settle, otherwise legalities could be pursued.
      The rep then informed me that the individual who initially threatened and contacted me was no longer with the organization, clearly because of their knowledge he has violated privacy and harrasment acts, never mind broke various laws. For my safety and records I documented each call date & time, and what was discussed.
      MOST IMPORTANTLY - I HAVE HAD MY CREDIT REPORT DISSECTED TO FIND WHERE THIS "DEBT" MAY BE, AND ITS NOWHERE TO BE FOUND!!!

      Business Response

      Date: 12/08/2022

      We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives to handle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously. Upon notification of the complaint, we reviewed the account and all calls regarding the consumer. On July 13, 2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information. On July 19, 2022, the consumer called in to the office to discuss his account.  At that time, we were unable resolve the account with the consumer.  We provided some options for the consumer to work out a payment plan that would best fit his needs and satisfy our client.  We continued to work with the consumer throughout the month of August to get this account resolved.  We followed-up with the consumer on 12/1/2022, at that time the consumer notified us that he was unable to pay and disconnected the call. We received the BBB complaint on 12/1/2022, and immediately ceased all communications.  This account has been closed with our office and returned to our client.  At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB. 

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company keeps calling regarding a debt. Informed them that I am currently in a debt consolidation program, they ignored and began to harass my family. They went down the line calling my immediate family after I let them know I'm in debt consolidation. They still keep calling.

      Business Response

      Date: 11/23/2022

      Dear BBB Representative, 
      We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives to handle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously.
      Upon notification of the compliant, we reviewed the account and all calls regarding the consumer. 
      On November 15, 2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information. Our office did not have the opportunity to speak with the consumer.  We received the BBB complaint on 11/23/2022, and immediately ceased all communications.  
      At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. 
      Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB.  
      Sincerely, 
      Compliance Department 

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orion Capitol Soluntions, LLC keeps calling me and leaving voice-mails. They are up to 5-6 times a day. I have never heard of this company that is "attempting" to collect a debt. They said that they have sent emails with information about the debt but I have never received an emails. I am under the assumption that this is a phishing scam. I do not want them to contact me or anyone associated with me.

      Business Response

      Date: 11/23/2022

      Dear BBB Representative, 

      We are in receipt of complaint ID ******** Orion Capital Solutions LLC strives to handle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously. 
      Upon notification of the complaint, we reviewed the account and all calls regarding the consumer. 
      On November 4, 2022, we sent a notice to the consumer regarding an account in our office.  Since we did not hear back from the consumer, we attempted to reach out to the consumer and third-party person to confirm location information.  We received the BBB complaint on 11/22/2022, and immediately ceased all communications.  
      At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one. 
      Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB.  
      Sincerely, 
      Compliance Department 

    Orion Capital Solutions, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.