Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with the mail center since opening my account. It took almost two weeks for my 1583 to be approved when the standard is 1-3 business days. More importantly I have only had mail uploaded once on 3/13/2025. I requested that mail be scanned on 3/17/2025 and it still has not been scanned. No other mail has been uploaded since 3/13/2025. I get mail daily. My mail includes requests for medical records and checks for payment and I am unable to access it. I have called and reported the issue to ipostal and was told someone would contact me and they have not. The numbers for the mail center are both non working number there is an email that I have sent numerous messages to with no response. ******************* is the mail center listed in my ipostal account. The webpage is not a mail center webpage nor is there a working number to call the mail center. I cannot get my mail I am not getting help from ipostal1 in resolving this issue. There should be some quality oversight. At a minimum the mail center should be required to have working phone numbers.

  Business Response

  Date: 03/31/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We explained why your mail center had not been completing tasks or uploading mail, and we were able to address this with the mail center to ensure that it does not reoccur. We also confirmed that all of your mail has now been uploaded and all tasks have been completed. Finally, we informed you that your mail centers phone line is now operational again should you need to contact them directly in the future. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an ipostal account online. Like the other users complained I had to use notary service for $25 and paid 9.99 for the month. There is no service. None. Zero. They are a scam and they did not follow a single instruction and have lost my ID and tampered with my mail. I got my DL delivered to my ipostal mail box and left the country. Ipostal was supposed to forward it to the address provided to them. I put in a request to ship it via *** ground, I postal charged me $5.88 instead and shipped it God knows through what. Now my entire effort is lost. I am also going to file a case with the court because it is mail tampering. My authorization to them was to collect and ship my mail as I requested, not do whatever with it. There is no customer service. The brown box dallas that did this threatened me as well. I have been losing sleep over this for ******************************************************** hand. They would not even acknowledge getting the mail, once they did and supposedly shipped it, it has been 10 days now. Now I have to spend $1500 and countless days to go to ***** and get my dl again. Shame on these ppl.

  Business Response

  Date: 03/31/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We were able to come to an understanding as to what exactly occurred with your shipment that resulted in it being delayed, and we are glad to hear that you received the item. We have refunded you $5.88 for the shipping fee that you were charged and $9.99 for your initial monthly subscription fee. Youve also been refunded $25 for the fee that you were charged for your online notary session. Additionally, **** extended your next monthly subscription renewal date from March 26  to April 26, providing you with a 1 month credit in addition to the two charges that we refunded you for. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is an extremely dishonest business. They lost my mail, my mail arrived 5 days later than expected, and they were actually clueless as to when my mail would arrive or even if it would. This instead of shipping it via *** ground with tracking. I am at a loss of $1600 approx on account of this and LOST so many days sleep worrying and waiting. The anxiety was horrible and they had ZERO ANSWERS. Now they have blocked me on ******* so i cannot tell others about how awful they are. And they are lying claiming they shipped it within time. These are criminals. They have to pay for noth emotional damage and actual money lost because they breached contract. The meagre refund does not do anything.they are blatantly breaking federal laws.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  Business Response

  Date: 04/01/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We were able to come to an understanding as to what exactly occurred with your shipment that resulted in it being delayed, and we are glad to hear that you received the item. We have refunded you $5.88 for the shipping fee that you were charged and $9.99 for your initial monthly subscription fee. Youve also been refunded $25 for the fee that you were charged for your online notary session. Additionally, **** extended your next monthly subscription renewal date from March 26  to April 26, providing you with a 1 month credit in addition to the two charges that we refunded you for. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have suffered losses both monetary and health because of their inability or unwillingness to do what the contract was.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple duplicate and overcharges. I have tried to contact the company by email without response. I was fraudulently charged to a credit card thatI had deleted from my account that they had retained without authorization.I have made several attempts to call them without success. They leave me on hold for hours. They dont respond to email. I have to dispute these charges several times without any response. Over the last several months the charges of duplicate over charges, etc. are in excess of $5000

  Business Response

  Date: 04/01/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve provided clarification as to how our storage fee schedule is structured and how our payment system works, allowing us to better explain that there have not been any duplicate charges. Were also currently using the information and payment details that you provided to investigate your claim and evaluate the possibility of a potential refund. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I tried multiple times to stop these charges and deliveries and cancel so that I would not incur charges, they ignored my calls and emails, instead continuing charges. I did not authorize a credit card in their system but they pulled it back in and used for charges. The only response I ever got was to this complaint. This is fraudulent. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 04/03/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve provided clarification as to how our storage fee schedule is structured and how our payment system works, allowing us to better explain that there have not been any duplicate charges. We also explained that, after confirming with your mail center, the fees that you were charged are accurate. We do not see and previous attempts or requests to cancel your account. Finally, by creating an account with us, you are authorizing us to automatically draw fees, at the time that they are incurred, from your primary payment method on file. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Attempts were made regardless. I emailed you several times without response. I called multiple times without success which I believe is intentional as there is not even an option for voicemail. Your business is scammy. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged multiple times for the same service. ******* charged me to sign up and then I tried to change my plan and they kept charging me for the same service. There were duplicate charges and when I contacted their customer support about it they provided automated messages and did not refund the amount in total. I should have been charged ***** total and instead was charged ***** over a 2.5 week period. This was all for one month of services. I have been refunded some of it, ***** from ipostal and 20 from my credit card company, but I am seeking an explanation about the rest and a refund of what I am owed.

  Business Response

  Date: 03/24/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve ensured that youve been issued all refunds that you requested, and weve explained that all of these refunds have been processed, with the exception of the $20 ****** charge on March 2nd. We are unable to process this refund, as a chargeback has already been filed for it with ******. If ****** approves your request, the refund will be processed through them. If for any reason it is denied, the charge will then be released on our side, and well be able to issue the refund from our system immediately. We trust that the steps we have taken will settle this complaint. 

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against iPostal1 due to their failure to provide adequate customer service and their obstructive cancellation process. Despite attempting to cancel my account within the contractual 30-day ***** ******* the company has been unreachable via phone, email, or chat. Their phone system at ************** claims to offer a voicemail option for wait times exceeding 15 minutes, but this feature is non-functional, leaving customers stranded. Additionally, the app and website are confusing and not user-friendly, making the cancellation process unnecessarily difficult. I was on hold for 27 minutes and unable to leave a message. I was in the Chat function for over 30-minutes. I have attached screenshots.Furthermore, iPostal1 imposes excessive a la carte fees for basic services, which are not clearly disclosed upfront. This pricing structure feels exploitative and unfair. I am extremely dissatisfied with the overall experience and believe this company is engaging in deceptive practices by making it hard for customers to cancel their accounts while continuing to charge fees.I request immediate action to:Cancel my account without further delay.Refund any charges incurred during the ***** period.Improve their customer service accessibility and transparency.Desired Resolution:Cancellation of my account, refund of unauthorized charges, and assurance that iPostal1 will not attempt to bill me again in the future.Thank you for your attention to this matter.

  Business Response

  Date: 03/24/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve canceled your account, so that there will be no further attempts to bill you. We have also refunded you $149 for the full amount of the yearly subscription fee for your canceled account. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint. 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a SCAM DO NOT USE!!!! For the last few months this company has been attempting to bill my card for a service Ive been trying to cancel for the last few months. Each message I send as a request to close my account goes completely ignored. I highly DO NOT recommend this company!

  Business Response

  Date: 03/24/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve canceled your account, so that there will be no further attempts to bill you. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a virtual address with ipostal. On the side they had a link to istopmail which I clicked on. It said there was a free trial and I signed up. I added an address and had my credit card. The site said 4 more uses and I clicked again and added 2 more addresses and noticed the thing still said 4 more (I forget the exact number). I checked my credit card and was charged 9.99 twice. Nothing asked for approval and stated I was being charged. I canceled my account immediately (within 2 hours). I have requested refunds 2 times and each time told they do not offer refunds.

  Business Response

  Date: 03/17/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve explained that the iStopMail service that you purchased is not showing as active on your account, and iStopMail does not auto-renew, so there will be no additional charges for it. Additionally, **** extended your next monthly subscription renewal date from March 15th to April 15th, providing you with a 1 month credit, at a value of $14.99. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

  I would like a total refund of all my money I was charged with istopmail.

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 03/24/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve explained that the iStopMail service that you purchased is not showing as active on your account, and iStopMail does not auto-renew, so there will be no additional charges for it. We are mailing you a refund check for the fees you were charged for your iStopMail transactions. Please allow 5-7 business days for these refunds to be processed and your check shipped. Additionally, **** extended your next monthly subscription renewal date from March 15th to April 15th, providing you with a 1 month credit, at a value of $14.99. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as I obtain the check which has not been received as of yet.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iPostal1 advertises: "Now you can: Receive *************** from Any Carrier. Because every ******* digital mailbox address is a real street address, not a standard postal box, you can receive mail and packages not only from the ****, but also from *****, *** and other carriers." See the attached screen shot of the iPostal1 website.We relied on this representation.We established an iPostal1 mailbox at ******, ** to receive packages only from *** and *****.Two packages were delivered by ***** to our mailbox address in ******. When I contacted iPostal1 at the ****** location, the ******* representative informed me that the ****** location processes only letters delivered by the postal service, and that they do not accept packages from ***** or ***. See ticket #*******.There are three issues:1. In this case, iPostal1 does not provide the service offered on its website.2. Although we were going to use this mailbox only to receive packages from *** and *****, iPostal1 required us to submit **** Form ******. iPostal1 required us to use their preferred notary service for **** Form 1583, at a cost of $25.00. We were not allowed to choose a notary service, which is available to us at no cost.Note that the notary service fee requirement by iPostal1 is documented in ticket #******* and in correspondence from iPostal1FormsSupport.Please refund $14.99 for the mailbox at ******, **, and $25.00 for the notary service for Form 1583 for this mailbox.

  Business Response

  Date: 03/17/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve refunded you in full in the amount of $14.99 for your initial monthly subscription fee for your canceled account. Youve also been refunded $25 for the fee that you were charged for your online notary session. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint. 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  1. By e-mail, iPostal1 advised us that Staples will send a $25 check to us within 20 business days. This contradicts the statement that the refund has already been issued by iPostal1. This matter is not resolved until we receive the $25 refund.

  2. Although iPostal1 customer service confirmed on 2/28/25 that the iPostal1 location in ******, **, does not accept packages, the iPostal1 website still offers their ******, ** location as a location at which "you can receive mail and packages not only from the ***** but also from *****, *** and other carriers." iPostal1 should discontinue its false claim that the ******, ** location receives packages from ***** and ***.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You state that the refund of $25 has been issued, followed by the statement that the refund of $25 will be issued by check within 20 days. This complaint is not resolved until we receive the refund.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The refund of $25 has not been received, and I do not believe that a check has been issued. Please provide the check number of the check that you have issued.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 03/20/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve refunded you in full in the amount of $14.99 for your initial monthly subscription fee for your canceled account. Please allow 5-7 business days for your refund of $14.99 to be reflected on your account. Youve also been refunded $25 for the fee that you were charged for your online notary session, and this refund has been issued via a check shipped through **** First Class, meaning no tracking number can be provided for the shipped check. Please allow time for your check to arrive in the mail, which will take no longer than 20 days. Additionally, we have informed you that we worked with your mail center to ensure that all staff there is trained on the expectation that they are able and required to receive both mail and packages for iPostal1 customers. We trust that the steps we have taken will settle this complaint. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June ********************************************************************************** incur. I have been trying to get a hold of this company many times through email, phone, chat etc.. since august 2024. With no luck of actually receiving any support. I've been constantly paying for the mailbox i was using in the midst of all the unauthorized charges this company has acted upon. I finally was able to contact an associate through email inn February 2025n but only have been going back in forth through emails about the problem I'm having with the unauthorized charges they keep on charging me. It is extremely hard to speak with anyone at this company and the minimum /wait time is an hour to speak with someone. which is completely ridiculous and very disappointing! if i knew this company conducted business this way i would have never used their poor services. I am currently on a phone call with this company and it has been nearly 4 hours and counting to try and get my money back from a company who incorrectly charged me for services I never incurred. I did not authorize this company in doing so at all!! I spoke with the associate stating that his manager cannot refund me money past 6 months which is not my problem because they illegally charged me for services i never had or requested which amounts to over $200 dollars mainly because of waiting for this business to contact me back regarding this problem and kept taking there time "working" on this . they stated only $34.46 is all they can do even though they also find that there is more money owed. I was just told that i will be getting a call back from ****** a manager from their company. because the previous manager i was just working with isn't available. This is completely unacceptable and unprofessional. I am requesting for my money back asap and for this company to be fined for their unprofessional manner and fraudulent behavior stealing from their customers.

  Business Response

  Date: 03/10/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve refunded you $133.10 in total for the storage fees that youve been charged. $34.10 of your refund will be refunded back to your original method of payment, and $99 of your refund will be issued to you via a check that has been mailed to you. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely concerned that upon request to scan one of mail items, someone else (*** ******* * ** 7 pages of both personal and confidential information was scanned and posted to my account on 02/27/2025. Also, instead just scanning 2 pages of my mail, there were 22 pages of scans that were all duplicate. As such, I am being also overcharged and because of the someone else personal and confidential information, I dont know what to do with these scans. I am experiencing a strong emotional distress because I am concerned that my personal and confidential information could have been uploaded to someone else account. This is a very serious matter and needs to be resolved asap. Because its literally impossible to reach ipostal customer service within a reasonable amount of time, I have no choice but to file this complaint.

  Business Response

  Date: 03/03/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve removed all unwanted scans from your account and refunded you $3.00 for the additional fee you were charged. Please allow 5-7 business days for this refund to be reflected on your account. We have also addressed the importance of the security and privacy of customer mail and the expectation for the proper completion of scan requests with your mail center. We trust that the steps we have taken will settle this complaint.