Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fever

  76 Greene St Fl 4 New York, NY 10012-4379

• 

  FEVER

  625 W Adams St Chicago, IL 60661-3603

• 

  Fever

  13455 N Montebello Blvd. Montebello, CA 90640

• 

  Feverup New Orleans

  1113 Chartres St New Orleans, LA 70116

• 

  Fever

  379 W Broadway Ste 344 New York, NY 10012-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading practices:I received a Fever gift card from a family member, and I was hoping to redeem it on a trip to a local theme park/experience with my partner for our anniversary. The Fever Gift Card states that it is "valid for any experience within *****************," but I was having some issues applying it to this experience. I reached out to customer support with the issue, and they told me "This event does not accept gift cards." I sent them a screenshot of their site showing the validity of gift cards for all events, and they told me that in order to resolve the issue the communication must occur via email and not via the chat within the app. I have not yet received an email from them to resolve this. I feel that this practice is incredibly misleading, and I even tried to use the voucher on other events on the app to no avail, and I got the same error each time. A total of four different experiences were attempted (various categories as well, just to be safe) and I was still unable to use the voucher. My family member spent $50 on a voucher that cannot be used, it seems! I hope that this can be resolved with the company, and please do your due diligence when purchasing gift cards from this company.

  Business Response

  Date: 06/10/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company engages in misleading and harmful customer tactics by hiding that they do not offer refunds (even within 24 hours of ticket purchase) and barring any resell. Refused to provide ticket to the event within 24 hours of the show, causing confusion and inability to make plans around the event. Constantly misled me to believe that my ticket would arrive within the week, then within 3-4 days of the event, and then saying at some point before the start of the event.

  Business Response

  Date: 06/09/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team . Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased tickets to ***********: Best of Hip-Hop in ********* MD on Fri May 16, 2025. We spent $105.10 We were denied entry at the door very casually for being about 15 minutes late. That day (just before the start of the show) happened to be a really bad storm that took out power, street lights and downed trees causing street detours. But none of that mattered to Fever.I submitted a complaint form and they just sent me a generic response/apology reiterating that was the policy and there is nothing they can do. Needless to say, we emailed each other several times but I kept getting the same response. I even downloaded the app so I can get access to the customer service number to talk with someone. Even though the agent was nice, there was nothing they could do for me but apologize and say that is the policy. Lateness isn't allowed, regardless of the circumstances. Not even a ***** ********* if I could afford to just throw away over 100 dollars, not including parking fees. No reputable business should have such a strict policy, that does not allow ANY exceptions regarding lateness. I didn't even want a refund. I just wanted something; ANYTHING would help. But there policy is No partial refund, No transfers, No credits, No one-time exceptions, NOTHING. Just an apology and a "have a nice day".Rest assured, I will never do business with them again and will spread the word of just how terrible this experience was to as many as I possibly can. I will make it my mission. This is just the first beginning.

  Business Response

  Date: 06/09/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24th 2025 I tried to order tickets to an event called astra lumina. I bought two tickets for a total of $82.66 and chose a date of March 1st 2025 to attend the showing only to find that the tickets I received were for the exact date and time of purchase, I looked on their page to find ways to contact the company to let them know my problem but was unable to find any ways to contact them but couldnt find any contact information easily available so I contacted my bank to dispute the charge since I wasnt getting anywhere. I called my bank ******* and asked the girl if this was the right route to take since I had no luck in finding a way to reach out. She agreed and refunded me the money, 90 days later I see that my bank charged me the money back. After reaching out to ******* again and asking for a supervisor in the dispute center, I spoke to a person named ******** who told me it was simple to contact them by going to **************************, I listened and was sent to a pornographic website, which I was extremely unhappy about because Cliffordmade it sound so simple to reach out. Finally I get a call back from my bank a second time by a person named **** who told have me a phone number to reach out to them and then I would be able to get my refund. I called fever on may 29th 2025 and was told I would be sent an email stating the error that occurred and my issue would be straightened out. By Monday June 2nd I still had no answer so I called again and was told the previous person never took my email which I gave him. Later that day I received an email saying that they were working on my issue. The next day June 3rd I received an email saying that they dont offer refunds. I explained that I never was able to attend the show because I was provided tickets for the incorrect date. And yet again they said they offer no refunds, exchanges, etc. I never was able to see the show and believe that I should be refunded due to an error on their part.

  Business Response

  Date: 06/06/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I was sent an email from the business saying that they will honor my request.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********** ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket ID: ******** Transaction Date: 05/13/25 Policies suggest that no refunds are offered. Even under any circumstances as reported with past consumer experiences. I am ill with a stomach virus and fever, uncapable of participating to the event. I am requesting that this is settled with a refund. On the day the event, it was not expected for me to fall ill, even if I was obligated to participate. I do not agree with the policy and it doesn't show to give value on the fact that consumers can have unexpected events that even could be emergencies.

  Business Response

  Date: 06/06/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Van **** experience tickets - two of them to when I fly over to ******. I was looking for fun things to do in the city while I was there. The city I entered is ******, this was one of the top experiences listed. Today is 6/3/25. I purchased the tickets and my boyfriend later in the day asked me where is it located - I checked the address and its in ************ which is a 90 minute drive from ******. I was shocked as I entered ******. I found this extremely misleading - as it was the same I day called fever for a refund they simply emailed me twice saying no refunds on this experience. Im stuck with a voucher in ****** for only that experience and I dont even live there. This is ridiculous. FeverUp should be more precise with locations. And within 24 hours you would expect a refund - I called them merely 5 hours after purchasing and they say the same thing. Beware of this business when trying to buy any tickets.

  Business Response

  Date: 06/05/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund for a ticket to the ***** ***** *** Speakeasy event that will be in my town only for 3 days. Due to my own confusion, I didn't understand that 2 tickets would not be possible (I purchased one and though I could then purchase another as it was unclear why the initial puchase could not be more than 1. I should have known but there was no other information given on how many tickets were left that I could see during the purchase) I realized that all times available times for the event were down to one ticket and I could not get another for the same time and asked for a refund. I told them why I wanted the refund and they only offered me a voucher for one ticket to the same event at a different date or time. I will not be attending at all since I could not get 2 for the same time so this does not solve my problem I asked if the voucher could be for a different event which they stated it could not be. I simply want a refund it did not seem like it would be a hard ask. A no refund policy, especially for events like this, makes the event look bad as well as the ticket provider. Like a cash grab, which ***** for the event cooridinators.

  Business Response

  Date: 06/04/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had tickets to an Event in ***** last Friday Enroute to the event a car hit ours. The driver accepted that he was 100% at fault, but we had to get the Police involved for Insurance reasons. Consequently, we were unable to attend the event. We drove home and emailed Fever to ask if we could see the event the following Friday instead. Their response: the rules are clear .. no changes allowed with 48 hours of the event. So we responded But this was a car accident 100% not our fault. Their responseThis matter is closed pls do not ask us againI am not going to do business with them again unless they have an exclusive event that I am desperate to go to. Rude People with no heart!!

  Business Response

  Date: 06/03/2025

  Hello,

  Thank you for your message. As we mentioned in our customer support message, we need you to email us from the account that made the purchase in order to make changes to it. We look forward to hearing from you again.
  

  
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets to the Titantic exhibit through Fever for 5/31. I noticed the tickets had a 10am time while I had (or thought I had) requested a 3:30 time. Called number in App. They said they understood the problem and I should receive an email in 10 min. I received a form letter response stating no changes could be made. I called back, same conversation, said they would have to talk to their to get this resolved and I could expect an email. Same result. Called a 3rd time told the *** I would hold on 5e phone until they could speak to their boss since they are not authorized to make any changes and cant transfer me. She said it would hours, I said I would for hour and she subsequently disconnected me. So you cant talk to anyone who has any authority. I went by the event venue and they said no problems the tickets are good for the entire day and that Fever is aware of this policy. They dont understand why this i formation shared and that they are unable to reach anyone as well. This company provides terrible ***************** is inflexible, and will not allow contact with anyone that has any authority.

  Business Response

  Date: 06/02/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotional email on May 23rd, 2025, offering 25% off tickets to Squid Game: The Experience in *** when you use the code ********. The email stated that the offer expired on May 24, 2025, but it did not mention any limitation on the event date the tickets were for. When I attempted to buy tickets for July before the deadline, the website said my code was invalid.I contacted the company, and they responded saying that the promotion only applied to events scheduled through ******* that this was stated on their official channels. However, nowhere in the email were any terms or limitations stated, nor was there a link to said terms and conditions.This promotion was misleading and omitted material information, violating principles of fair advertising under both the *** Act and Marylands Consumer Protection laws. I am requesting investigation into this business practice and asking the company be held accountable. I have evidence of all my email communication with the support team and the initial promotion email as well as a dated screenshot of the code not working.

  Business Response

  Date: 06/02/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received no true response at all, and it seems like no one actually read my complaint to begin with. ****, who sent me the email, merely sent a screenshot of the promo email with very little explanation. She references "this information," but does not specifically say what information she means. The only "information" in the screenshot is the date that the promo code expires, which I already know and referenced in my initial BBB complaint. There is no information about WHEN the tickets have to be for the promo to be used, which is the whole point of my complaint. Please show me evidence in the promotion email that shows I had to purchase tickets for certain days, not that the promotion code expired on May 24th.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******
  
  
  
  
   
  

  Business Response

  Date: 06/12/2025

  Hello, Thank you for your messages. We addressed this issue via our customer support team on 02/06/2025. If you have more questions regarding your case, please reply directly to them.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******