Business Profile

Event Ticket Sales

Fever

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,056 total complaints in the last 3 years.
408 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to know why my one time purchase turned into automatic payments. Please cancel anything I have pending immediately.
Business Response
Date: 10/07/2022
Thank you for your message. At this moment, our customer service team is working on your request, you will receive a response shortly.
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought tickets for a show on dec 20th 2020 pre covid and have tried for years to get my money back or tickets to a new show. they 60 bucks each losing 120 dollars all they gave me was 13 dollars.
Business Response
Date: 10/06/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase tickets to attend the Van **** Experience in ***********, ********* on 6-30-22 for an evening showing of the exhibit. I purchased veteran discounted tickets at the place where the exhibit was being held at the location of (********************) **************************************************************************. I presented my debit card ending in #**** to purchase my tickets and there was a delay and the attendant asked me to swipe my card again. I inquired if I would be charged twice and he advised that I would not. Later that evening I checked my account and I saw that I was in fact charged twice for the event. It was late and the exhibit had closed for the day. So on 7-1-22 at approximately **** hrs CST, I reached out the company who sponsors the event via an online platform. I dialogued with someone from the company named *********************** initially explaining to him my situation. He informed in the email dialouge that I would not be charged twice and that it was a possible hold on my card. I advised that I was in fact charged and sent over proof from my banking statement. I was later contacted from the company by someone named *** ******* on 8-15-22 who tried to inform me that BOTH charges on my card was declined. That is not true and my bank statement will show that and the information that was provided to me is not accurate it was showing incomplete not declined. I subsequently filed a dispute with my bank institution about the matter for one of the charges only for my bank to reverse the charge then later come back and reverse the payment as a valid charge. I submitted another dispute on the second charge in the amount of ****** and the same thing happened with my bank institution because they stated that they were provided an invoice of my transaction from the company. If the company is alleging that my transactions were declined how is that they are able to provide an invoice to my bank institution. I was overcharged for the same event twice and I'm requesting a refund.
Business Response
Date: 10/04/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
Customer Answer
Date: 10/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Good day,

This information is in reference to my original complaint. I'd like to request that my complaint remains open until this matter is resolved.

I have additional information that will be attached to this complaint. I have been in contact with FEVER regarding this matter and they acknowledged that I was in fact overcharged and subsequently spoke to the merchant who uses their platform to market sales for tickets. The particular venue is the Van **** Experience in ***********. Please see original complaint for those details.

Although, there has been communication with FEVER and myself and the local merchant I am still not getting any results.

Regards,
*****************************

Customer Answer
Date: 10/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This is not resolved. The *** (****) is not trying to remedy this situation. He has told me twice that he will be looking into this matter and there is no follow up. I feel like I'm being passively ignored and passively addressed to make it seem like something is being done. See attached screenshots of messages from *** to me.
The first date was 10/7/22 at 16:22hrs the second attempt to get information on this matter was on 10/14/22 at ****hrs. I called the *** on 10/17/22 at approximately ****hrs and I expressed how I would like this matter taken care of. The *** sent me a message on 10/19/22 at 13:36hrs saying he'd have an answer by the end of that day. As of today's date of 10/22/22 at 14:43hrs I have had no follow up.
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 10/25/2022
Hello, We are checking this issue with the entire team to make sure we are able to help you in the best way possible and give the best solution. We have emailed you. Please check your email and reply to us so that we can proceed to help you. Kind regards.
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets for 'Le bal de la reine : une experience Bridgerton' on September 16th 2021, totalling $178.20 CAD. The event was postponed on January 18th 2022. On April 13th 2022, we were given the option by email to attend the rescheduled event or request a refund. I chose to request a refund. Since that time, I have reached out to support regularly for progress in processing my refund. For example on May 16th, I was told that "your refund wasn't processed correctly the last time ... but we confirm to you now that we have proceeded to fully refund your purchase" and that it could take 10+ days for the money to appear on my card from that point. On May 30th I reached out again and was told to wait another 10+ days. on July 7th I reached out again and was told a similar story "there was a mistake and the refund from the first purchase was not completed! We'd like to let you know that we have proceeded to fully refund your purchase". On August 15th I reached out again. Etc. It is now October 8th. I have continued to follow up based on the timeline provided for when the refund should be processed. But each time I am continually told that the refund will just take another 10 days.
Business Response
Date: 10/04/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
Customer Answer
Date: 10/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello everyone I was watching an advertisement about an event from The Fever app about Candlelight: Favorite Anime Themes. It was misinformed about this Event and when trying to contact the company I would not get help from the associates
Business Response
Date: 10/03/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 tickets for the ********************* by Candlelight event at ****************** in ********* for 70.The event is at 7:30pm on 30th Sept and I called Fever at 2:30pm on 29th Sept advising that due to a family illness I was unable to attend and was hoping that I could transfer my tickets to the same event on 14th October to ensure I could use them.I am not asking for a refund, simply transferring to a later event that still has tickets available to purchase online.After speaking to 2 of their team all they could say is that because I hadnt contacted them 48 hours before they couldnt do anything and that I could just gift the tickets to someone else if they download the Fever app.I explained that this illness was news from today and I didnt know 48 hours before. Again, no help was offered and was just offered the usual sorry for the inconvenience and a link to their T&Cs.
Business Response
Date: 10/01/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets for an event that was closed. I have reached out to Fever and they continue to close my claim. There are no updates in regard to the status of my refund. I just want a refund.
Business Response
Date: 09/29/2022
We have addressed this specific case through our customer service team. Do not hesitate to answer them to receive a solution.
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 event tickets and 2 parking tickets for The ***************************************************** Experience (11/18/22) through Fever. All of this ended up being $312. This purchase was made on August 17, 2022. On Sept. 27, 2022 I noticed that the date for the parking tickets was wrong. Through the app I was able to switch dates by clicking on those tickets and cancelling them. The company cancelled my entire order and would not reverse this. They tried to give me a voucher instead of a refund. In speaking with customer service I was continually told sorry we cant do anything.
Business Response
Date: 09/29/2022
We have addressed this specific case through our customer service team. Do not hesitate to answer them to receive a solution.
Customer Answer
Date: 09/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Good Morning,

Attached are all the email correspondences between Fever and myself. I had a phone conversation with someone at the beginning but when I asked for a manager she told me that she couldn't forward me to one and they would email me back. I have been trying to speak with a manager on the phone and that request continues to get ignored. My Case ID # is ********

Thank you for your help.

--
***************************
***** *****

Sincerely,

***************************

Business Response
Date: 10/05/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Customer Answer
Date: 10/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Good Morning,

I am emailing him response to my complaint case ID #********.

I have received my refund however the business continues to ignore my requests for a managers contact.

Thank you!

***************************
******* ** *** **** ***** *****
Initial Complaint
Date:09/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 24 2022 Two tickets to an Halloween themed event for $204.20 Ticket id: ******** The business was supposed to provide a fun and safe 2 hour event.My partner and I, shortly after arriving to the event, and over the course of an hour, had been followed around by a group with two women and two very large men which harassed, assaulted, and made a death threat. During that hour, we approached several members of the staff, including security, who actually let the whole problem escalate into death threats and false accusations of racism against my partner and I. The owner of the business told us she did not do refunds. She recommended we come back as VIP members on a different date for free. She has not made good on her offer, nor would we want to go, as we do mot feel safe going to another event held by Fever. We just want our money back.
Business Response
Date: 09/28/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Customer Answer
Date: 09/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Any security for an event centered on alcohol should be more aggressive in dealing with bad actors and groups of bad actors. Clubs and bars have decades of experience and know that once a group starts any bad behavior, especially being aggressive toward other patrons, not only will the issue not resolve itself, it will always escalate.

Sincerely,

***********************
Initial Complaint
Date:09/26/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought tickets from Fever about 6 months ago. When I bought them Covid seemed to be calming down. Then I got Covid and we rescheduled. Then my friend caught covid we had to reschedule. Then I was told by my Dr I couldnt go to large events. Im high risk as proved Covid the 1st time I got it. So I asked for a refund it just isnt safe and they cant gaurentee I wont get covid. I called crying I was so sad I wanted to go so bad. They asked to prove I was high risk and to send medical files to them. Maybe theyd refund me or maybe not. This has been going on now for 3 weeks And I have never cried or been so stressed out. Its 2 tickets a 120 dollars, theres no empathy or help from this company. Its a medical issue and I get maybe theyre lied to a lot but I can only release so much medical information to them. Please help, I want this nightmare to be over with Fever.
Business Response
Date: 09/27/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Fever is NOT a BBB Accredited Business.