Event Ticket Sales
FeverThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,056 total complaints in the last 3 years.
- 408 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I had covid and made the responsible decision not to attend an event. I reached out to Fever about possibly providing a voucher for a future event, received a generic response.Business Response
Date: 09/21/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Initial Complaint
Date:09/18/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 4 tickets for Illumination in *******. I was buying tickets for *************************** event thru Fever Events on September 18th, 2022.They sold me these tickets, with ***************************, wild OR Space was Listed on the ticket. The problem was *************************** wasnt playing on the 18th. This purchase was a bait and switch from my perspective; because they imply that all these shows play on the date you are purchasing. This purchase was a birthday gift for my daughter who is an ****** fan. Fevers deception ruined our celebration because they are not clear on their products, their advertising and t have terrible customer services. When I brought this to Their attention they acknowledged that although my ticket said ****** for the 18th - didnt mean what they say!Please go after them so more people dont have special event ruined, they need to stop deceiving customers and learn how to help customers they have deceived.Business Response
Date: 09/19/2022
Hello. Thank you for your message. At this moment, our customer service team is working on your request, you will receive a response shortly.Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:09/17/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ticket number is ******** and I bought some tickets to the Beathoven Candlelight thing and I accidentally used the wrong card. I tried to use the live chat with ********, who told me that it is refunded. I checked the bank account of the wrong card, and it has not been refunded. Turns out I have to wait 10 f-in days for a ******** refund for a mistake. Most businesses do not take 10 days to refund. An average refund for any business is ***** hours (or 1 to 3 days). Please use better business common sense and also, please have friendlier customer service dudes. The customer service guy I just spoke with on the phone is quite rude and he needs (desperatley) customer service training and needs to learn on how to be politeBusiness Response
Date: 09/18/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Initial Complaint
Date:09/16/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 8 tickets on 8/2 for an 8/26 Friends Experience event and one student ticket was unused due to family member becoming ill. The unused student ticket (#********) total was $44.54. I was told by a rep at the event I could contact Fever for a refund. Multiple requests due to circumstances for any future ticket credit or refund all resulted in the same response, "per policy terms no refunds are allowed, sorry for any inconvenience, let us know if you have any other questions."Business Response
Date: 09/16/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Customer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
Date:09/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased ONE ticket for an even on August 27th 2022 and was charged twice. Please refund the duplicate charge.Business Response
Date: 09/16/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,Initial Complaint
Date:09/15/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered these tickets in advance for my mothers visit. Unfortunately the day before my father was put into the hospital in critical condition so only 1 person would attend since the rest would be with him. Reached out the next day which was the same day of the event and emailed to ask for a refund on sept 9 and it was received by 11:43am. It wasnt processed until 8:58pm (the tickets were for 6:30pm that day) saying We're sorry to tell you that we are unable to process your request, because the date and time of your event has already passed. We are sorry to inform you that Fever tickets are non-refundable and non-amendable. Of course it passed, it was a family emergency that sprung up the day before and it wasnt processed until afterwards. $150 down the drain.Business Response
Date: 09/16/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,Initial Complaint
Date:09/13/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The app is very wonky. I purchased 3 tickets which I captured in a screenshot but it said I only purchased one. It only charged me for one but had I not checked we would have been in trouble trying to enter. It is an app that is very poorly coded.Business Response
Date: 09/14/2022
Thank you for bringing this to our attention. We addressed this issue via our customer support team on 09/14/2022. Since we cannot share personal information through this way, we invite you to respond to the thread with our customer service team if you need anything else. Cheers.Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
Date:09/13/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of purchase: 8/06/22 Amount of Money paid: $120 This was for a Candlelight Show that is put on by a quartet. I was expecting a very intimate show with classical music by a string quartet playing the Best of *********************. The reason for this dispute is I wanted a full refund for a show that was interrupted by loud drilling and excavating by the city directly outside of the venue. The show barely even started and the drilling commenced. Even one of the members of the quartet was aware of the drilling and it was unbearable to listen to. 2 minutes into the show, all I could hear was the drilling outside of the venue as we were right in front of the windows where you could see they were working on the street pavement. My friend and I ended up leaving and speaking to the employees working there. They understood as well that it was a distraction and advised me to reach out to Fever for a refund. I reached out the the email through Fever and got very generic replies stating they would not refund me due to the event having happened already. I provided video and proof this was happening outside of the venue and still they refuse to refund me my money. I was expecting a very beautiful show and instead it was a nightmare event that no one should be put through. Fever has not tried at all to make this right and I would like a full refund as I never even watched the full show due. I provided the time stamps and screenshots of the outside of venue and the construction outside the venue with time stamps and date of event when I took the video. I also attached the screenshot from the app of the date and time of the event.Business Response
Date: 09/13/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Customer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
There was no resolution to my complaint because I have not been compensated for my money spent. I explained my position on the matter and originally, Fever, did not want to ***** me a refund. Instead, I had to reply to them by specifically stating that they have poor business practices and I would not do business with them any further and I would contact the BBB to address the matter. Only then, they decided to provide me a voucher where I would have to email them about any other show I would like to go to. Why was this not presented sooner and why did it have to take a disgruntled email to get back anything from you? I deserve my money back as I was not provided the satisfactory experience and service I was promised.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 09/14/2022
Hello. Thank you for bringing this to our attention. We addressed this issue via our customer support team on 09/13/2022, it was a favorable resolution for the user. We look forward to hearing back from you. Regards,Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:09/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have reservations for Stranger Things Experience today. Our teen started exhibiting flu-like symptoms and we wanted to exchange or refund or tickets. We were told only an voucher which is equivalent to the money we paid. Not the value of the ticket we purchased (we got a discount) would like a refund please. No phone number to callBusiness Response
Date: 09/12/2022
Hello. Thank you for bringing this to our attention. We addressed this issue via our customer support team on 11/09/2022. We look forward to hearing back from you. Regards,Customer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I beg to disagree. The issue has not been resolved. I have not been issued a refund or new tickets for the requested date/time.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business Response
Date: 09/14/2022
Hello. Thank you for bringing this to our attention. We addressed this issue via our customer support team on 09/14/2022, we look forward to hearing back from you.
We hope the resolution was acceptable to the user, cheers.
Initial Complaint
Date:09/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It's very important to know that Fever Entertainment (operating as Fever and Feverup.com) deliberately misrepresents disability wheelchair access at selected venues it sells tickets for as part of what I believe to be fraudulent ticket-selling practices. So this is NOT a discrimination complaint, but rather a fraudulent business practices complaint, which is why I am filing a complaint with the Better Business Bureau.A case in point: In their online advertisements for 2022 ******** Fashion Week tickets at the ************************* at ******************************** in *************'s Lower East Side, the email advertisement for $175 tickets clearly states that the venue is wheelchair accessible, even going as far as showing the universal wheelchair accessible logo. But as you can also see, a representative for Fever after I requested *** seating five separate times without any response finally admitted in writing that the venue was COMPLETELY NON-ACCESSIBLE due to the fact it's very old and was never retrofitted to allow wheelchair users to enter. And that's exactly what the situation turned out to be when I arrived -- no wheelchair accessibility at all and all bathrooms up three flights of stairs, with no space for a wheelchair at all even in getting through the door of the restroom. Again, this is not a discrimination complaint, but a knowingly fraudulent business practices complaint.Business Response
Date: 09/12/2022
Hello. Thank you for bringing this to our attention. We addressed this issue via our customer support team on 11/9/2022. We look forward to hearing back from you. Regards,Customer Answer
Date: 09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:You have provided a refund for my ticket, but that is not the subject or the request in my complaint to the Better Business Bureau. The subject of the complaint is Fever's widespread fraudulent business practices that mislead people with disabilities into purchasing tickets wherein you claim in emailed advertisements that the venue is wheelchair accessible -- even going so far as to use the wheelchair accessibility logo in the text -- when neither the building nor the bathrooms are remotely accessible to someone using a wheelchair. Therefore, you are engaging in a consistent pattern of consumer fraud by inducing disabled people to purchase tickets under 100% false pretenses.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business Response
Date: 09/14/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue and we will wait for anything else. We hope the resolution was acceptable to the user. Cheers.Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Fever has not provided any specific detail as to how they will avoid misrepresenting venues for which they sell tickets as wheelchair accessibe, when, in fact, the venue is 100% inaccessible.
Additionally, they have not provided any explanation for why five separate emailed requests for disabled seating were completely ignored or how they will provide disabled seating in response to timely *** requests in the future.
So their vague explanations and even vaguer apologies without providing any detail about how both situations will be avoided going forward are completely unacceptable.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
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