Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fever

  76 Greene St Fl 4 New York, NY 10012-4379

• 

  Fever

  2140 S DuPont Hwy Camden, DE 19934-1249

• 

  Feverup New Orleans

  1113 Chartres St New Orleans, LA 70116

• 

  Fever

  13455 N Montebello Blvd. Montebello, CA 90640

• 

  Fever

  379 W Broadway Ste 344 New York, NY 10012-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-19-2021 I received an email confirmation from Fever for the purchase of 2 tickets ($75.78) to see Candlelight: *******s Four Seasons and More being held on 1-12-22 at ****************************** in ***********, *****. The ticket ID is ********. In this email it stated, If you are feeling sick or experiencing symptoms, please stay home and we will happily assist you to reschedule your ticket to a future date. Indeed, my husband and I tested positive for Covid days before the concert. I called to report that we would not be attending the concert for this reason. I probably called the theater as I did not have a phone number for Fever, but I did not make note of who I called. I remember leaving a message. Subsequently, I received an email from Fever asking how I enjoyed the concert. I responded that I had not attended due to Covid and needed help rescheduling or arranging for a refund as there was only one performance. I received this email message on June 20, 2022 after persistent requests for a response:**** Y @Fever (Fever)Jun 20, 2022, 18:53 GMT+2 Hi *****, Thanks for your message??? If you contact us 48h prior to the event we can manage more options, but once the event has passed there is nothing we can do??? As you can see in our Terms of Use, our policy is that tickets cant be refunded, changed or modified Were sorry for any inconveniences caused. Best regards, Fever Team ************ Jun 20, 2022, 18:51 GMT+2 I need a refund or credit for the ******* concert last January in *********** due to being ill with COVID. I have made numerous requests with no satisfaction.

  Business Response

  Date: 08/10/2022

  Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
  

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  I will not feel that the matter is resolved, however, until I actually receive the refund.

  
  Sincerely,
  
  *****************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to the Prince: *** Immersive Experience for 7/24/22. That morning we had a family emergency and I contacted Fever to inform them of this. ***y stated that they would be able to help resolve the issue and have the event rescheduled seeing as the event had not started yet. I sent the information that they requested to them via 2 email addresses, mine ******************** and my husbands ************************ as they stated they did not receive the information the first time. Unfortunately, I was unable to follow up any further on this day due to the emergency. *** next day I followed up early in the morning and they informed me the event had past and there are no refunds or exchanges after that. I informed them of the steps I had taken to resolve this the day before and they stated they would look into it. Two weeks have now past and I continually get "we're looking into it" and "you have our answer", depending on who I speak with via the Chat and Phone number provided *************). I would like to reschedule the event to another weekend or receive a refund of $285.41

  Business Response

  Date: 08/08/2022

  Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets on May 2. Van ***** The Immersive Experience Ticket ID: ******** 8/19/2022, 4:00 pm ************ ******** We had a death in the family and we reached out to request a refund. Our offer was to have a voucher sent to be used within the next 60 days. Unfortunately, with the certain circumstances we cannot and will not plan and another event under the emotional and mental strain of losing our immediate family member. Also travel has been canceled as we are now looking forward to laying our loved one to rest. I also like to point out that in their FAQ document it states that they "generally" do not offer refunds. A death in the family is a unforeseeable life event. They're callousness of not offering a full refund in the event of two concurrent pandemics with no protective services of your purchase. As shown in the screenshot that I will provide, at checkout, it does not warn you that these tickets are not refundable and also I will provide a screenshot of their FAQ stating the "generally"

  Business Response

  Date: 08/07/2022

  
  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

  Customer Answer

  Date: 08/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a dining experience ( dinning in the dark) from Fever on 2022-May-28 for a dinning experience booked on 2022-July-27. A few days before 2022-July-27, I got Covid so I contact Fever to cancel the event and requested for a refund. I was unsuccessful to get a refund, but they are quickly to provide me a VIP Voucher of the full amount. I eventually accepted the Voucher and thinking I can book dinning in the dark again, but the same event was not available anymore. I want to use the voucher, and I found Find the dinner, it is more expensive, the description of the dinning experience is very good so I brought two tickets with the voucher ($160) and pay in $78 dollar more. One condition about Find the dinner experience is I have to email them to complete the experience. I brought the experience on 2022-July-27 and I email them on the same day. No respond, so I email them again on 2022-July 29. Today is 2022-08-05 and I have received NO response ( total 9 days). I contacted Fever on Aug 2 to double check, they said they will get back to me. I call Fever on Aug 3, they said find the dinner don't give refund and ask me to wait for their respond patiently, and now fever stop responding to my email. Moreover, Fine the dinner event show Finish on my app. We were having issue to contact the provider, how can we finish the experience? Very frustrating and Fever customer service is not helpful at all. Find the dinner is not legit in my opinion and Fever can not be trust. It is a very questionable app to use. Is there anyway I can get my money back?

  Business Response

  Date: 08/06/2022

  Thank you for your message. At this moment, our customer service team is working on your request, you will receive a response shortly.

  Customer Answer

  Date: 08/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [
  I complained to Fever directly on August 2 and the same answer was given. How long does it take to give me an answer and give me a refund? If Fever is selling an event on their app, is it their responsibility to ensure the event is legit? If I am not able to contact Find the dinner to complete my experience, why Fever is still selling Find the dinner experience? Do they not concern the same issue will happen to other consumer and affect Fevers reputation? How long does it take to let me know if I can get a refund? 
  
  
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  Sincerely,
  
  *** *********
  
  
  
  
   ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *********
  
  
  
  
   
  

  Business Response

  Date: 08/08/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  

  Hi, 

  I have attached Fevers respond and the BBB email below. Can I get an extension up to 15 days for my respond? I would like to make sure the refund actually comes in after 10 days+ as noted in fevers email.

   

  Thanks,

  ******* 
  
   

  
  
   
  
  

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing complaint against FEVER's Stranger Thing Experience in Brooklyn, **. On 07/09/2022 I purchase 5 tickets for my family and myself for the event scheduled 07/22/2022 @ 12:30pm. On the day of the event, unfortunately one of the members of my party had a medical emergency and could not make it to the even, but 4 of the other members made it and enjoy the show. When arrived I specifically inquired the front entrance employee if I could get a refund for the ticket and was specifically advised that unless it was a medical emergency they could not do so. Only to reschedule that 1 ticket for another day, but had to do so through their ****************** line. When I called and provided the details to their representative, I was advised I would get a respond in a day or 2. Later on I received an email saying my request was rejected. I tried to reply 2 times stating my case and all I got were "generic" type auto replies rejecting the request (see attachment of email chain labeled FEVER EMAIL). The employees misled me thinking I could at least get a rescheduled day, but at this point I NEVER want to deal with this company and want my refund (***** + tax) for the one adult VIP ticket (see PROOF of PURCHASE attachment) which was never used and confirmed by the company NEVER validated.Best Regards,*************************** ************ *******************

  Business Response

  Date: 08/06/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 05,2022 Amount paid: $49.50 Event: ***************** A Bridgerton Experience Ticket ID: ******** Their policy is unreasonable and impractical, as well as being outright theft, in my opinion. On the day of the performance, if someone falls ill, there's nothing we can do about. To penalise us for that seems very wrong, and possibly illegal, especially now in this era of diseases.The only thing theyve did to try and resolve this problem was to change my ticket to a later event.

  Business Response

  Date: 08/06/2022

  Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 adult tickets and one child ticket to the ************************************************* event in ******* through the Feverup events website presale on August 2. I booked the ticket for December 11, but after purchase confirmation my tickets said November 11. Since I dont want to have to take my child out of school that day, I messaged Customer Support since there is no phone number, and asked if I could change the date of my tickets. They wrote back saying they cant refund money but they could cancel my tickets and offer me a voucher which I could apply to repurchase my tickets for the correct day. I agreed to this, and I again tried to buy two adult and one child tickets for December 11 and selected apply voucher at check out. This resulted in me only getting one adult ticket (#********) for $119 (the cost of all 3). When I wrote the representative back Id been speaking with, he said something about how I would need to keep trying to reapply a voucher for each individual ticket or something that made no sense, so I asked if he could please just refund my money to my debit card. He said they could do that (though at first they couldnt?) and assured me that the ticket fees would be refunded back to my debit card as opposed to in voucher form (I have the communication). Today I checked my bank account and the purchase has cleared my bank along with the booking fees. I went back into the app to see if I had voucher money with which to purchase an additional adult and child ticket, and I do not. I just contacted Support and explained this whole story and they sent me the template email again about the whole We cant refund money but we can cancel your ticket and give you a voucher option. I explained my challenges with this last time, and no response. I dont know if something is glitchy with their website or what, but I either want my money back or I just want to obtain the two adult and one child tickets for this event I paid for.

  Business Response

  Date: 08/06/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Feverup company on Wednesday August 03, 2022 and requested a refund due to my family being sick and unable to attend the Stranger things Experience Event they responded via email requesting proof of results which i provided. I shared with them ***************** information and they responded that date can be changed VS a refund i feel violated i shared my medical information which is against HIPPA ( **************** Portability and Accountability Act) (Feverup) policy is unreasonable and impractical, as well as being outright theft, in my opinion and violated my HIPPA rights .if someone falls ill, it is out of their control. To penalize us for that seems very wrong, and possibly illegal. I need a Refund for the event We wont even be able to attend.

  Business Response

  Date: 08/06/2022

  Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi.I bought a ticket to see the Fever Event "Candle-light Concerts: Sci-fi Scores" for $54, it was advertised as being premium and also having my preferred place to sit and hear music.The day of the show, I worked all day and straight from work, drove to the event still, I arrived about 15 minutes late and as I entered, I spoke with the persons at the door, whom, upon my vocalizing my regret and ire of the terrible traffic and I really wanted to see the entire show, so they suggested that I just simply explain to the Fever customer service, provide my ticket number and change the event to the next date, that it would NOT be a problem at all. I was relieved and even tho I showed up, I wanted to see the whole show, so this seemed easy and typical and they said it wasn't even close to being sold out, so "dont worry".. I go thru the normal procedure, as directed by the event staff, and send my request... Easy.. Hours later, I recieve this as a response:******** ****** ********** *** ***** ***** ***** ***** ********** *** *** ********** ****** **** *** ***** ** ****** *** **** ***** ******* *** ************** *** ************* ******* ** ****** ** ********** ** *** ********** ** ** ***** ****** *** *********** ** *** ******* *** *** ***** ******* ** *** ************ **** ******** ****** ******* *** ********************* *** ***** *** *** ****************** ************* **** Again, I didn't ask for a refund.I followed this up by looking up Fever and finding their info from BBB, and then called the numbers available. The first number connects you with a customer service person that is working remote and has no legitimate capability to do anything about anything, They are there to simply absorb customer complaints, which , I used to work a similar call center and understand this aspect of business as it exists now. Half of it all is just "take what you can reasonably get and if they dont read the terms and conditions, you're ******" mentality.This is wrong.

  Business Response

  Date: 08/06/2022

  Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for an event, but a friend of mine also got me two tickets as well. When asked for a refund on one set of tickets, I was told that they do not give refunds, but will give me a voucher instead. I accepted the voucher thinking I could enjoy another event, but my vouchers had expiration dates. I then purchased 4 tickets asap to a local event (sea lion harbor excursion) so that I wouldnt lose out on the $180 that I spent on the original event. On the day of the event, I spent money on an Uber to get my brother there and spent money on parking for my car. I got to the booth with my 3 guests only to find out that it was closed. There was also no boat docked there. I called fever to ask what happened and they said they never received a cancellation from the Hornblower. I asked if they can put me on another boat since no one was clearly there, but they said they needed to investigate and will not change my tickets. Also, it was Sunday so there was no supervisor to speak to. I called Hornblower and they said there was never a 10am event, so of course they didnt cancel. I was sold tickets to a fake event. I connected the Hornblower rep to the FeverUp rep on the phone and Hornblower let FeverUp know there was never a boat. It has been two days and still no response. I keep calling FeverUp to get my money back, but they just tell me that my case has already been escalated and I have to wait. I asked for a supervisor multiple times and they all say that they cannot connect to a supervisor because they dont have any available. THIS PLACE IS A HUGE SCAM. I shouldnt have to wait for a call back or investigation on a fake event. They basically stole my money and caused me to spend my money on parking, Uber and especially my wasted time on a Sunday. This should be illegal! They should be more concerned and responsive to an event that turned out to be fake. Unless of course they knew it was fake the entire time.

  Business Response

  Date: 08/03/2022

  Hello, We have addressed this specific case through our customer service team, they will contact the customer briefly
  Our customer service is available 24/7 to address any additional issues related to this purchase.