Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fever

  76 Greene St Fl 4 New York, NY 10012-4379

• 

  Fever

  13455 N Montebello Blvd. Montebello, CA 90640

• 

  Fever

  379 W Broadway Ste 344 New York, NY 10012-5121

• 

  FEVER

  625 W Adams St Chicago, IL 60661-3603

• 

  Fever

  1601 Vine St Los Angeles, CA 90028-8806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets in august for Dinos live, scheduled at the end of october. I later realized we had a conflict and could no longer attend. I searched their site and found multiple posts on their FAQs page stating tickets may be refundable as long as the date had not passed. Nothing on the Event website states tickets are non refundable. I reached out immediately, less than a week after purchase, and was informed all tickets are non refundable and was then sent their terms of use for Fever, where there is a different refund policy buried within the pages of text. This is completely misleading to have information noting refunds can be available on the FAQs, and have your terms of use with conflicting information. Their refund policy should be clearly outlined and identified on their website.

  Business Response

  Date: 08/25/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
   

   

  Once they were made aware I had complained to BBB, the company provided a refund. --

  ************************ ****

  
  

  
  
  
  
   
  
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets for an event in ***** and had to change the dates which I had to contact them for about 10 times on the live chat and then by phone when they finally got it done. They gave me credit for only one ticket though so I used the credit and because we were already at the event and it was about to start I hurried up and puchcased a 3rd ticket and decided to contact them after. They saw their mistake and said they were issuing a refund but that it might take 10 days to go in my account that was on August 9th after 10 days I contacted again and they said it was now 10 business days Saturdays and Sundays don't count (even though they are open on Saturdays and Sundays) so I said ok and waited 10 "business days" refund still isn't in my account I contacted again and they now said the sales department was issuing another refund but to wait even more days (undetermined amount of time) and it was taking longer because it's a partial not full refund. Money still isn't in my account and they refuse to refund me. This is crazy they are scammers stay far away!!

  Business Response

  Date: 08/25/2022

  Thank you for your messages. We addressed this issue via our customer support team on the August 24th, 2022. If you have more questions regarding your case, please reply directly to them.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 7 tickets for a *********************** experience in ******** ** on Dec 2 2022 from Fever ****When I did the first buy on line I used my debit card. I received no tickets or acknowledgement from the company that they had gotten my order.The next day I tried again using a credit card. I then received an email with the 7 tickets attached .When I went to my debit card account it showed that ****** had been declined.The next day it showed that $ ****** had been taken out of my account and sent to Fever.Then our credit card statement also showed that $****** had been put on the card.I contacted Fever **** they said they had received one payment. And that they needed proof . I was not really comfortable sending them a copy from both my debit card and my credit card.I wrote back and said we would just disput the charge on the credit card and go from there.A week or so later I received an email saying that they had given me a $ ****** voucher in my Fever account . And cancelled my tickets.So now I have paid twice for tickets that I do not have and a credit in my account for a company I never want anything to do with again.I would like a refund of $1141.20 and then to be done with them.I feel like this company is not about the experience but about dishonest business practices.Thank you ***************************

  Business Response

  Date: 08/23/2022

  Hello,

  We addressed this specific case through our customer service team, and we have verified that a favourable resolution was obtained.
  
  The complainant can contact their bank for more details
  
  Our customer service is available 24/7 to address any additional issues related to this purchase.
  

  
  

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The solution may be favorable to them  but not to me. I do not want a coupon for $******   I want a refund on my credit card. 
  I have showed that I was charged in my bank and on my credit card. I feel they have a  responsibility to make it right.  A coupon does not do the job .if they want to give me my tickets back that would help.  I will contact my bank about the other ****** dollars 

   

  
  if they wont reinstate my tickets then we still have problems. 
  

  ***************************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I still have no tickets  and a coupon for $570.60 in my fever account  I do not accept a coupon I want the money to be refunded to the account it came from.

   

  if they had left my tickets alone, I would be feeling differently about this .

  ***************************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/28/2022

  Thank you for your messages. We addressed this issue via our customer support team on 08/24/2022. If you have more questions regarding your case, please reply directly to them. 
  
  

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 tickets from Fever for the ***********, *********************************************. ******* Park, September 16th and 17th 2022. I heard the are a scam business. You can only legitimately buy them from ****. The tickets were for *** seating. Section 203, seats *** A 7 and 8. Ticket Id ********. Qr codes ************ and ************. These were purchased on June 24th at 11:21 am. I paid $262.98 for the 2. Also purchased was an add on for hotel stay for 2 nights ticket Id ********, Qr code ************. I paid $243.00. Hotel is Clarion Inn and Suites in Deleware Water Gap.

  Business Response

  Date: 08/22/2022

  Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/22 I set out to buy 4 tickets and parking to the **************************************************** Experience in ********, ** when they went on sale. This was a whole ordeal in itself which required multiple customer service interactions because parking wasn't listed on the app, only the website.In early August it was announced that the same event was coming to ***. Since I live in **, this was more convenient than traveling to *******, so I contacted customer service before the *** tickets even went on sale. I explained clearly that I had previously purchased tickets for the event in ********, but wanted to know if it would be possible to transfer the tickets to ***. I was offered the option of canceling my tickets in exchange for a voucher to purchase tickets in *** for the cost of my tickets minus the booking fees. I agreed, my tickets were canceled and I was issued one voucher for the cost of 4 event tickets and one voucher for the parking I had to purchase separely. I was told the only way to apply the vouchers to the purchase was in the app, not the website. On 8/17/22 the tickets for *** went on sale and I knew I had to purchase early to get the same date/time that worked for me. Went to check out and the voucher given to me did not work. Contacted customer service via email and did not get any response while the tickets were selling out again, so I called instead. Multiple emails later and all they keep telling me is the voucher is active for the *** event and how to use it, even though I sent them a screenshot (which they requested) and screen recording of it being listed as "not available" and it not letting me apply it. I was left with canceled tickets for ********, a non-working voucher for ** tickets, the date I needed to purchase for already being almost sold out, and being out the original cost of $300. I said at this point I want a full refund or the 4 tickets plus parking for 11/19 issued to me. They're only response was again telling me the voucher is valid.

  Business Response

  Date: 08/18/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

  Customer Answer

  Date: 08/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  Fever finally issued me a full refund.
  
  Sincerely,
  
  *****************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********: The Immersive Experience Ticket ID: ******** I purchased ******** Experience Tickets for $56.50 on 17 March 2022. The show was for 29 June 2022 at 7:00 pm.I was unable to attend due to COVID and requested a reschedule. There were clearly tickets available for other dates and times. The chat agent disconnected before providing a resolution. I was then sent an email stating I was ineligible for a refund.After leaving a 1 star review on the ****** Play store, I was directed to customer service where, on 22 July 2022, they offered a full refund. No refund was issued and they have now stopped responding to any emails. There is no other format available to contact customer support.

  Business Response

  Date: 08/16/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 VIP tickets for the Van **** Immersive Experience in **********. Two people were not able to go because they had Covid. When I got to the event I told them as such and they said ok we will only scan 5 of the tickets. Each ticket had it's own barcode. When I contacted them on the app, they said I could get a refund but would have to respond the original email they sent me. When I did, they claimed that since the tickets were bought together that they couldn't be refunded. This is not true since they were individual tickets. They then said they would get back to me and still have not and it has been nearly a month. I want the tickets refunded or a credit so these 2 people can go to the show now that they are well.

  Business Response

  Date: 08/12/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to attend a Fever event (Candle Light Valentines Day Special) on January 7, 2022 for the event to take place on February 12, 2022. On February 6, 2022 I communicated with Fever that I could not attend due to a death in the family and would like a refund. They notified me that all ticket sales were non-refundable and can only be exchanged for another event. The exchange credit has an expiry date and many of the events that Fever offers have been on a contentious wait list for many many months. It's extremely frustrating that Fever holds your money hostage, especially given the circumstances of the reason for cancellation of our tickets originally. I would advise anyone who intends to purchase tickets to any events run by Fever to be cautious prior to proceeding. I regret purchasing these tickets and don't intend to purchase or attend any future events hosted by Fever.

  Business Response

  Date: 08/12/2022

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to an event,after purchasing I needed to change the time. The site said to cancel my original purchase and I would be given a credit that would automatically apply at checkout when I repurchased. When I purchased tickets the second time I realized I only bought 1 ticket so I went back to my account and purchased the 2nd ticket but instead of applying my remaining credit I was charged and money came right out of my account. When I went to contact them about the error the site says sometimes there are multiple charges and to wait a few days and it would drop off. I waited 3 days and the charge was still there. I call them and they basically said nothing they can do it was my fault and I can use the credit towards a future purchase. The problem I have is I followed the process posted on their website and now I'm being told that its my fault. I was also told that because the event date passed and I used the 2 tickets i can't be refunded. How am I being held accountable for how their system operates. I would like the $53 and change I was over charged returned to me

  Business Response

  Date: 08/12/2022

  Thanks for bringing this to our attention. We have been unable to address this complaint because the user has failed to provide an email associated with an account (nor a Ticket ID). We look forward to hearing back.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend and I wanted to go for the Bridgerton Experience in ******* for October 13th, 2022. My friend purchased both our tickets and later transferred my ticket to my account. We both realized that we had a schedule conflict with the date we chose. We read the policies stating that we could get our tickets moved to another date, so we emailed Fever to do so. My friend, ******** automatically got her ticket moved to November 17th, 2022. She didn't have to pay anything and the ticket was valid for the new date when she checked. For me, the said that I'd have to cancel my ticket and receive a voucher. The voucher is only the ticket price but I'd have to pay a booking fee again. I agreed, because I didn't know about my friend's experience yet. I now have a cancelled ticket and a voucher. I have to pay booking fees again. I emailed Fever about my concerns. What Fever does instead is offer me a voucher again, and they state that I have to pay for booking fees. I'm frustrated with their inconsistencies, and I want my ticket moved to November 17th automatically, just like my friend ********.

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************************