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Business Profile

Event Ticket Sales

Viagogo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

This profile includes reviews for Viagogo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Viagogo has 3 locations, listed below.

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    • Viagogo

      175 Greenwich St Fl 59 New York, NY 10007-2450

    • Viagogo

      348 W 57th St Ste 191 New York, NY 10019-3702

    • Viagogo

      1209 Orange Street Wilmington, DE 19801

    Customer Review Ratings

    2.38

    Average of 75 Customer Reviews

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    Review Details

    • Christina S

      Date: 12/10/2024

      NIGHTMARE do NOT use this company! Over 60 days ago someone, not myself created an account with ******* and fraudulently purchased tickets to a concert in California when I live in Virginia. I immediately reported this to them and my credit card company. This is the 3rd investigation they've done and keep saying you made the charge even after filling a police report. Not a single person at this company can tell me what I need to do to prove I didn't make this charge. Horrible customer support, no escalation you have to wait for someone to contact you and they cannot provide timing on how long it will take. I am out $360.68 because of this company!!!!!!!!!!!

    • Patrick K

      Date: 11/21/2024

      If I could give them 0 stars I would. They sold me 6 tickets that they sold to someone else and when I asked for a refund they gave me the runaround. I got told from a *** I would get a refund and its been a month of dealing with them and still nothing. The only thing I get from them is hassle about they need this info and then they need this other info. I have given them everything they need and I dont get anything. This place is a scam and I wouldnt ever use them again. I should have known they were frauds when they only sent me 4 tickets and then I had to get ahold of them a few times for the two others. Then they wanted to change my seats and I told them that is ok as long as we had 6 tickets together, oh guess what they never sent me those tickets either.

    • Shannon H

      Date: 11/13/2024

      This company sold me a ticket with a 100 percent obstruction without indicating it on the ticket. Price was significantly marked up and they refused to honor their contract.

    • Russ R

      Date: 11/10/2024

      This company is not honorable. I was given the toll free number by a chat with Stub Hub and they answered the phone as Viagogo. I questioned them on the name and they repeated Viagogo. I inquired as to if this was the toll free number for Stub Hub and the agent stated yes. I am seeking a refund from ******** for a postponed concert. It has been widely publicized that the event organizer is offering refunds for the event due to the postponement. However, the agent at Viagogo stated there were no refunds and the only way to recoup my money is by selling the tickets. I inquired about how I have the fees of $118+ returned to me for the first transaction of buying the tickets and avoid the fees for selling, she replied the fees would be waved, which is not true which I learned by going to the Stub Hub website and seeing the payback offered for the selling the ticket would be less than what I would post the tickets for.Not only am dissatisfied by Viagogo, i am more disappointed in Stub Hub for using a poor service in Viagogo and not honoring the pledge from the event organizer to refund those who cannot attend the date the concert was rescheduled to.Poor service and dishonorable tactics by both Viagogo and Stub Hub. I am out $441+ and have received inaccurate, false answers and I have had to deal with a shadowy as best service agent of Stub Hub.

    • Mina S

      Date: 10/31/2024

      A fraudulent company/****. I attempted to buy Concert tickets to a legendary Persian singer to surprise my elderly father. To my incredible dismay, the amount that I thought I purchased was significantly higher than what I had agreed to. It's like once you submit your credit card information and confirm, they triple the price without authorization. I spent about an hour one the phone while on my lunch break attempting to reach a supervisor. Much to my patience and several attempts to reach a supervisor, I was told by the ' representative' in an almost reading off the script manner (which led me to assume this wasn't the first rodeo, that this is in fact a scam, and their script is a standard practice to have the consumer that they conned give up waiting for what would never be communication with a supervisor. Instead, he (and again, I reiterate, his repeated suggestion) was to 'resell' as a ploy to make the consumer believe there is a possibility of being refunded. However, upon many reviews and several questions, it is clear that if 'someone' does not buy your obscenely costly ticket (that mind you, NEVER agreed to) you're still stuck with the cost. They claim the call is recorded but provided no reference number. Luckily, I have recorded the almost comical conversation if I do decide to press charges for deliberate misleading advertisement/click bait con, it will save others from the same headache and experience. Artist such as Googosh know of the unethical practices of this company that is leaving a bad tase in the mouth of her former fans. Such a shame for the company to paint this Artist in a light does not worthy of her name. Artist, think twice who you decide to get into bed with VIAGOGO. What I hoped was a once in a lifetime memorable experience with my father, has been nothing but a headache thanks to VIAGOGO. If you're reading this, beware of them and avoid the same mistake as I have done.

    • Bill D

      Date: 09/17/2024

      The business Viagogo is operating/working under the principles of dishonesty and very poor customer satisfaction. Their business plan and employee practices are extremely sub-sufficient to be consider as a reliable resource for purchasing and/or selling tickets for any Event.

    • Amy C

      Date: 05/29/2024

      The Viagogo resell policy is extremely misleading. When you go to purchase tickets, the listings include the 'perk' of "Relisting if plans change." However, what they do not include in this information is that YOU will then be financially responsible if the person you purchased the tickets from in the first place doesn't fulfill their obligations. The whole thing is really a scam designed to help them get the fees associated with multiple ticket sales. Do not recommend using this site for any reason. 0 stars.

    • Brenda W

      Date: 11/24/2023

      Never received tickets, tried to get a hold of company before concert, couldn't get through. Contacted them after concert was told no refund because I didn't contact them before concert... biggest scam ever!

    • Michelle S

      Date: 11/21/2023

      3 months ago I put tickets up for sale for a concert. I went through a couple sites to see if I could sell. A couple companies reached out to me and I didn't like the price the companies were offering to pay. I finally sold the tickets through another company. Viagogo reached out to me the night before the concert telling me I need to transfer my tickets over to someone who purchased them. No email prior about any interest in them, until the day before the show. I had already sold them. I tried to go on their website to cancel the ticket sale and to delete my account since I sold to another company with no luck. The night before the show, they send me an email basically threatening me to email my tickets to the buyer. Or else I will be charged the full price of what the person paid or any fees associated with the sale. I reached out to them telling me they emailed me multiple times. Lies!! I've researched my email history and nothing!! They never even asked me if I still had the tickets and if I agree to the persons purchase of the tickets to where I could accept or decline, like the other companies did. So, now this poor person has bought tickets that I have sold. Again, I tried to delete my account once I sold the tickets with no luck. Worse customer service ever!!

    • Lucia C

      Date: 11/03/2023

      THIEVES AND LIARS!! Beware!!!If I could give zero stars I would. These people are scam artists who prey on unsuspecting children. They sell tickets that do not exist to children for thousands of dollars and then lie and offer faux solutions where they upcharge you for cheap alternative tickets.

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