We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Diamonds International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Diamonds International has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.52

    Average of 353 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michael D

      Date: 12/27/2023

      In 2013 on a cruise to ***********, I purchased a crown of light, ring. The ring has stayed brilliant to this day. In 2017 I bought her Crown of Life smaller band; with both of these purchases we were assured the value of either one would never diminish. and we could use them towards an upgrade.A time had passed, and my wife saw that the additional band had a discoloration to the metal and also the stones On a recent cruise we stopped into DI to find out why the discoloration. From the very beginning it was obvious no one was interested in looking into the problem a heavy sales pitch to upgrade the rings was given, not something in a comparable price range but 7 times more than I had paid for the previous rings.When i suggested a lower price range I was told I had to buy something double the value of what i already owned and there was nothing in that price range available. The salesman became rude and told me i was nonsensical if I thought I could get the full amount out of my rings. And was a fool if i believed anyone did business like that. He had pushed all the right buttons and he know it, he wanted to give me a beer and a chair of which i did not accept either at that point i left the store the yayhoo tried to get me back in, but I do not Deal with rude people who do not back up their products. I had intended to upgrade the rings, but this experience has left me cold. I will continue to advise everyone to avoid getting anything from Diamonds international they don't tell the truth, do not back up their merchandise. `

    • Paula l

      Date: 12/23/2023

      Diamonds International customer service representative ******* was amazing. She went out of her way to help with my replacing a blue diamond in my ring with another blue diamond. She emailed me few week to update me on the status. She all of my questions without hesitation. I would have never gotten through this without her assistance.

    • Natalie H

      Date: 12/19/2023

      Natalie H

      Date: 12/19/2023

      ***** was amazing to work with. She kept in informed every step of the way. There was never a doubt in my mind she didnt have it under control!

      Diamonds International

      Date: 12/20/2023

      Dear, ************;

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with your customer expert *****.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Respectfully, 
      Customer Service Team.

    • Stacey B

      Date: 12/16/2023

      Stacey B

      Date: 12/16/2023

      Diamonds International went above and beyond for us. They remade a setting for us to fit my diamond. **************** was my contact. She kept me informed and was very helpful. Hey customer service was impeccable. I will always recommended DI going forward and will continue to shop with them.

      Diamonds International

      Date: 12/20/2023

      ******************, 

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with your customer expert *******.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 
      Customer Service Team.

    • Nicole W

      Date: 12/06/2023

      Fantastic customer service from beginning to end and fast service!!!

    • Larry B

      Date: 12/06/2023

      Regarding a purchase made for fianc on ******* of the Seas. Blue diamond fell out after 2 weeks but Diamonds International replaced the lost stone in a timely manner.

    • Paye S

      Date: 12/04/2023

      Paye S

      Date: 12/04/2023

      ******* and the ****** Cruise team provided exceptional service throughout my diamond stud earrings' conversion to screwback. Their expertise and assistance made the entire process seamless. I'm grateful for their outstanding customer service and the delightful experience.

      Diamonds International

      Date: 12/06/2023

      Dear ****, 

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with ******* and the ****** team. 

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

      Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards,
      Customer Service Team

    • Bridget H

      Date: 11/28/2023

      ****** was very helpful through the whole process of my ring being resized! Great communication throughout the whole process!

    • Loretta V

      Date: 11/28/2023

      Hard to believe Diamond International will do nothing to repair my bracelet clasp or reimburse for a repair.My husband and I have spent thousands of dollars on diamond rings and earrings, watches and bracelets at Diamonds Internatiinal.One product is defective and they do not want to take any responsibility to rectify the problem.Initially sent me to their supplier to contact. Hmm..I am the customer but have to do that myself. Of course the supplier tells me to contact Diamond International for the repair. They only handle the stones in the bracelet not the clasp. Well what good is an expensive bracelet that wont securely close. Disgusted with their response.Losing a customer for sure. Message from ********************************************* ****************:completely understand your frustration but I have spoken with my team about this and we cannot offer our repair services on this piece. As mentioned, if the brand does not directly have the ability to repair the item, we (DI) as the vendor do not either. We cannot honor your request for reimbursement for a local repair as any repair that would have been facilitated would not have been covered and would come at a charge to the customer.Again, I truly apologize for any frustration this has caused but we cannot offer further assistance at this time.Warmest regards,********* **************** Reception| ********************

    • Michelle D

      Date: 11/22/2023

      Top notch service from Diamonds International! One of the diamonds in a ring I purchased was lost a short time after purchase and resizing. ****************** was instrumental in assisting me with having it replaced free of charge. She provided excellent communication and superior customer service through every step of the process from sending the item out and having it returned to me. Argelias attention to detail and professionalism has earned Diamonds International a customer for life.

    Diamonds International is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.