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Business Profile

Jewelry Stores

Diamonds International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamonds International has 26 locations, listed below.

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    Customer Review Ratings

    4.51

    Average of 354 Customer Reviews

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    Leave a Review

    Review Details

    • Olove B

      Date: 11/17/2023

      Excellent service! My center stone needed to be reset and they sent out a Fed Ex package free of charge. ******* sent me a welcoming email and kept me informed of everything. I'm really happy to see how easy this process was. I'm receiving the ring today! This will be almost 6 weeks after shipping it out but, I'm happy that it didn't cost me anything and ******* was there to assist in every way! She deserves all the praise! Great job ******** and Diamonds International!

    • Maddie H

      Date: 11/11/2023

      Maddie H

      Date: 11/11/2023

      First and foremost, your collection of diamonds and ring designs are exquisite. I have received numerous compliments on my new ring, and I proudly share my positive experience with friends and family. Thank you for delivering a product that not only met but exceeded my expectations. I will undoubtedly return for future jewelry purchases and will continue to recommend your brand to others.

      Diamonds International

      Date: 11/13/2023

      Dear ******, 

      Thank you for taking the time to leave us such a great review! Were thrilled to hear about your recent purchase experience at the Diamonds International and are grateful for customers like you. 

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.

      cm
      Best wishes,
      Diamonds International Customer Service. 

    • Katherine R

      Date: 11/09/2023

      Katherine R

      Date: 11/09/2023

      I am a 1st time purchaser and was very happy with the jewelry quality, the salesmanship, and the final prices, both on ship and in port. My two purchases were fun and rewarding in their execution. Thanks so much!!

      Diamonds International

      Date: 11/13/2023

      Dear *********, 

      Thank you for taking the time to leave us such a great review! Were happy to hear about your recent purchase experience at the Diamonds International. 

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.


      Respectfully, 
      Diamonds International Customer Service. 

    • Raul C

      Date: 11/09/2023

      Raul C

      Date: 11/09/2023

      ********** with the customer service department at ******************** provided excellent service regarding the re-sizing of the "Crown of LIght" ring we purchased on our cruise aboard Royal Caribbean's Allure of the Seas. He made sure shipping and delivery of the ring was was accomplished as expected.Our one issue with Diamonds International is we did not receive the communication regarding the details of how to ship the ring for re-sizing as explained to us when we purchased the ring on the ship. We were told we would receive a text or email within a day of arriving back to ********* with the proper instructions to ship the ring back to DI for re-sizing. After almost two weeks, we had to contact DI's customer service to look into the issue. A few days later after researching on their end, they were able to confirm the purchase and begin the process of shipping the ring for re-sizing. We have no regrets with the purchase of the ring; however, with the amount spent on the ring we should not have had to go through the extra steps to ensure the proper fit for the ring as promised by DI.

      Diamonds International

      Date: 11/13/2023

      Dear ****, 

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer service representative ***, and apologies for the miscommunication on our part. We will make sure to rectify this with the stores and out customer service center. 

       Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.

      Sincerely, 
      Diamonds International Customer Service. 

    • Janet O

      Date: 11/08/2023

      When on a cruise and I purchased a ring for myself I did now wear it yet and when I finally did one of the side Dimonds fell out I was very disappointed I called the company and I was able to send it back Dimonds replaced and sent back in just a couple of weeks The customer service representative ******* from Dimonds international contacted me a every few days with an update she was great.Thank you for the quick response and service

    • Becky F

      Date: 11/06/2023

      Becky F

      Date: 11/06/2023

      DO NOT BUY ANYTHING went to cazumel bought a ring they said was worth **** had it appraised no its worth **** called Diamond international to return it they said I would only get store credit why would I take a second chance read there reviews they are in a lawsuit don't get taken like I did they have a lady working on carnival cruise line that helps get you in name is ******** BEWARE

      Diamonds International

      Date: 11/13/2023

      Dear *****, 

      We are sorry to hear that you had a less-than-excellent experience with your recent purchase. We value you as a customer and always stand behind the luxury products that we sell and our policy.

      Please let us know if there is anything more, we can do for you.Thank you again for your purchase and for being a valued Diamonds International shopper.


      Gratefully yours,
      Diamonds International. 

    • Angela P

      Date: 11/03/2023

      Angela P

      Date: 11/03/2023

      ******* was my contact at Diamonds International and she kept me in the loop about my ring repair. I received emails letting me know where they were in the process of the repair.

      Diamonds International

      Date: 11/13/2023

      Dear ******, 

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer service expert ********.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.


      Best wishes,
      Diamonds International Customer Service. 

    • Olive C

      Date: 11/02/2023

      Olive C

      Date: 11/02/2023

      I had a wonderful experience with the sales department. After I got back, I had an issue and had such a pleasant experience with the support team;especially ******************

      Diamonds International

      Date: 11/03/2023

      Hello *********************, 

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer service expert *******.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.

      Sincerely,
      Diamonds International Customer Service. 

    • Dean W

      Date: 10/29/2023

      Dean W

      Date: 10/29/2023

      Great service overall and incredibly helpful! Very happy with everything, look forward to more purchases through DI if this is the quality of service, thank you..

      Diamonds International

      Date: 11/03/2023

      Dear *********************, 

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review!

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.


      Warmest Regards,
      Diamonds International Customer Service. 

    • Lindsey P

      Date: 10/27/2023

      Lindsey P

      Date: 10/27/2023

      I purchased a ring on a cruise and needed to get it re-sized. ******* reached out right after we returned home to help me with the process of getting my ring shipped off, evaluated, re-sized, cleaned, and shipped back. I have my ring back now and am extremely happy!

      Diamonds International

      Date: 11/03/2023

      Dear *******, 

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer service expert ***************

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.
      Best wishes,
      Diamonds International Customer Service. 

    Diamonds International is NOT a BBB Accredited Business.

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