Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Diamonds International has 26 locations, listed below.

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  Diamonds International

  1290 Avenue of the Americas Fl 32 New York, NY 10104-3301

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  Diamonds International

  PO Box 33802 Detroit, MI 48232

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  Tanzanite International

  Juneau, AK 99801

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  Diamonds International

  Ketchikan, AK 99901

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  Diamonds International

  Serving Juneau and Surrounding Areas Juneau, AK 99801

Review Details

• Review fromStephany B

  Date: 09/27/2023

  5 stars
  Incredible customer service provided by *************************! I purchased my "crown of light" ring over 5 years ago and two stones fell out. ****** worked with me in getting it fixed and kept me updated along the way. Incredible!

• Review fromCarolyn S

  Date: 09/24/2023

  1 star
  I went on a 8 day cruise in July, and we stopped at the Diamonds International store in St. Maartin. I purchased a ring to go with another ring. I was told by the salesperson if the ring did not work with the ring that I was buying it for that I could exchange it or return it. When we got to the next island I tried to find a ring to exchange it for but there was not one that would work with my ring that I had brought on the ship. So the store manager at the last store told me to contact customer service so that we could get the problem resolved. When I contact the customer service department I was told that I would have to file a claim. Once I spoke to ******* she informed me that there was no refunds, and this is not what I was told when I purchased the ring. Like I told Abrigail, if I had known this I would not have gotten the ring. The salesperson did not explain to me what I was signing, because they knew that my ship was getting ready to leave the island. I have not wore the ring and would like to return it for a full refund. I feel because they know that the people who are on these cruise ships have limited time that they are just trying to make a sale, and not inform you that there are no returns, because without the cruisers they have no customers. ******** tried to fine another ring to work with my ring, because she requested pictures of the two rings, and she was unable to come up with a ring that would work. So I would love help resolving this problem.

• Review fromRobert M

  Date: 09/22/2023

  5 stars

  Robert M

  Date: 09/22/2023

  Had a small issue with a purchase from Diamonds International. Submitted a claim with them and dealt with customer service agent ***. *** was responsive and helpful in resolving my issue. Thank you ***

  Diamonds International

  Date: 09/27/2023

  Dear ******, 

  Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience with our customer expert ******* 
  For us at ******************** customer satisfaction, service, and quality are of paramount importance.

  Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
  Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.
  
  Respectfully, 
  Diamonds International Customer Service. 

• Review fromStephanie H

  Date: 09/20/2023

  5 stars

  Stephanie H

  Date: 09/20/2023

  ******************** was FANTASTIC!!!! She checked in with me at least 3 times a week letting me know the status of my ring size change via email. She was courteous and extremely professional.

  Diamonds International

  Date: 09/27/2023

  Hi, *********, 

  Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a fantastic review! Were happy to hear about your recent experience with our customer expert ********.

  Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
  Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.
  
  Honestly,
  Diamonds International Customer Service. 

• Review fromMelanie H

  Date: 09/20/2023

  5 stars

  Melanie H

  Date: 09/20/2023

  Thanks *************************! Ring is perfectly resized. Amazingly attentive service.

  Diamonds International

  Date: 09/27/2023

  Dear ***************************, 

  Here at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such an amazing review! Were happy to hear about your recent experience at the Diamonds International and with our customer expert *******.

  Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
  Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.
  
  Sincerely,
  Diamonds International Customer Service. 

• Review fromPaul C

  Date: 09/19/2023

  5 stars

  Paul C

  Date: 09/19/2023

  **************** from ******************** was first rate. My wife bought a crown of light diamond ring in Cozumel and, due to the sizing required, one of the diamonds popped out. As soon as I contacted their customer service department ****************, led me through the whole process and provided and provided pre-paid, fully insured shipping to return the ring for repair. ******** kept me updated through the whole process. The ring was shipped to their jewelers in ******** who reset all of the diamonds, replaced the missing item and completely cleaned the ring. It was shipped back to us via ***** overnight and looks better than new. Beautiful merchandise and tremendous customer service m

  Diamonds International

  Date: 09/27/2023

  Dear ****, 

  For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer expert *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

  Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.

  
  Best wishes,
  Diamonds International Customer Service. 

• Review fromRyan T

  Date: 09/15/2023

  5 stars
  We recently purchased a pre-owned Rolex, and upgraded my wife's engagement ring on a recent ******* cruise in ******. We purchased a loose stone and they custom-made a band for it in house all in time for us to catch the ship. The team was incredibly accommodating. However...After leaving the store and boarding the ship, I noticed the fluted bezel on the watch was cross-threaded and damaged to the point where it was affecting the ******** It was not flat and was sitting at a 5 degree angle. At our next stop in ********* I approached the Diamonds International store and asked for a replacement. Unfortunately they did not have the exact watch there in the store and suggested I contact their **************** team once I made it home. We did that, and after sending the watch in, and waiting for their team to source a replacement, I received it and dropped it off at my local Rolex dealer for authentication. Everything came back great.Thanks to **** and ****** for their help in the ****** store, and ******** from **************** for her help replacing the watch.

• Review fromMelissa J

  Date: 09/13/2023

  5 stars
  We assisted our son in purchasing an engagement ring for our future daughter-in-law while on a cruise in ***********. The jeweler in *********** helped us select the diamond, the mounting, and the band. The ring was made in-house and ready for us to pick up by the end of the day. Soon after giving her the ring, the mounting on the ring started to shift slightly. I contacted Diamonds International customer service where I was connected to a very helpful customer service agent, ************** Upon reviewing the photos of the issue, DI requested the ring be sent to them. I was nervous about the process of shipping an expensive ring, but they assured me the ring was covered under their insurance. DI received the ring and after their inspection was told the ring was not up to their quality standards and would need to be re-made. During the entire process ***** kept me informed. ***** had to leave for a scheduled vacation, but he made sure I had the contact information of his colleagues should I have any questions or concerns. When he returned, he emailed me with an update as he promised he would. Throughout the entire process, ***** kept me informed and made me feel comfortable with the process. We recently received the ring back and it looks great. Very impressed with DI customer service, as well as, the master jeweler who recrafted the ring.

• Review fromEd T

  Date: 09/08/2023

  5 stars
  My experience with ******* was excellent. She was very courteous, kept us informed on the progress and continually followed up with us when it was shipped. She showed a genuine interest in our ring and getting it back to us. The product exceeded our expectations. I would recommend this ***************** any time. Very pleased. *****************

• Review fromWendy J

  Date: 09/06/2023

  5 stars

  Wendy J

  Date: 09/06/2023

  **************** was extremely helpful during the process of having my purchase resized. He was on top of the situation from beginner to end, and kept me informed at every step. Many thanks to you ******* for the awesome customer service!

  Diamonds International

  Date: 09/07/2023

  Hello dear *********************, 
  
  Thank you for taking the time to leave us such an amazing review! Were extremely happy to hear that you loved your recent experience at Diamonds International with your customer service expert ****************** Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let the ****************'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 
  
  Truly yours, 
  Diamonds International *****************