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Business Profile

Jewelry Stores

Diamonds International

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamonds International has 26 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 354 Customer Reviews

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    Leave a Review

    Review Details

    • Sandra S

      Date: 09/05/2023

      Sandra S

      Date: 09/05/2023

      I had a wonderful experience with your company and my interaction with ****************************** Executive was second to none !! Her timely responses helpful service and professionalism were exactly what a custom care professional should convey to customers ! Keeping me informed and feeling respected. ( I am a ******** resident who had to send my piece for repair and it was seamless and professional)Thank you

      Diamonds International

      Date: 09/06/2023

      Dear ***********************, 


      Thank you for taking the time to leave us such a great review! Were happy to hear that you loved your recent experience at Diamonds International with your customer service expert *****. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let the *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Respectfully,
      Diamonds International Customer Service.

    • Peggy T

      Date: 08/31/2023

      Peggy T

      Date: 08/31/2023

      I bought a tanzanite ring on the ship during a ***** Island Cruise. It needed to be resized. Shortly after arriving home, I received an email from **************** in customer service with instructions and a request for picture of the ring. Somehow after taking the picture, the stone got chipped. I told ******* about it and she got back to me and said they would replace the stone and resize the ring and gave me specific instructions and a lable to ship ****** The reing was done sooner than I expected and it was overnighted back to me and looks beautiful and fits perfectly. ******* was great keeping me advised and giving clear exact instructions, The whole process was frictionless.

      Diamonds International

      Date: 09/06/2023

      Dear ***********************, 

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with your customer service expert *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let the *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Best Regards, 
      Diamonds International Customer Service. 

    • Susan L

      Date: 08/28/2023

      Susan L

      Date: 08/28/2023

      I would like to share my experience purchasing jewelry, from DI, on my ****** cruise. I purchased a ring and bracelet on the cruise. I love my purchase, but both items would need to be sent in to be re-sized. AJ the sales rep was great, he reassured me that customer service would contact me, and I would be able to send it in and get the ring size enlarged, the bracelet made smaller, and earrings made out of the diamonds removed from the bracelet. I was a little nervous letting this jewelry out of my sight, because I had never made such a large purchase in jewelry before. My customer **** ***** V, was great all thru the process. He patiently answered all my questions, gave me detailed instructions, and kept me updated on the progress of my adjustments. Along the way during the process, I noticed that the bracelet had a **** in the underside, they also took care to fix that. It took about 4-6 weeks to get all the pieces back, but everything came back in perfect shape, I am very pleased with all my pieces. I would definitely purchase from DI again. Thank you, ** and *******, for great service :-)

      Diamonds International

      Date: 08/29/2023

      Beautiful day, dear *****, 

      For DI customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer expert Gener. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.


      Again thank you for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.

      Warmest Regards,
      Diamonds International Customer Service. 

    • debbie S

      Date: 08/28/2023

      debbie S

      Date: 08/28/2023

      I bought a diamond and Tanzonite bracelet. The bracelet broke into 3 pieces. When purchased I thought it had a lifetime warranty. Then told 30 days. Just went on another cruise and was told I could of had if fixed for free if I had the bracelet with me. Diamonds International wants me to send it back to them and have me pay 100 of dollars to fix a bracelet they sold me that was flawed from the start. Please never buy anything from them. On my next cruise and there after at every jewellery meeting I will let fellow travelers know what horrible people they are to do business with. Run as fast as you can.

      Diamonds International

      Date: 08/29/2023

      Dear ***************************, 

      We are sorry to hear that you had a less-than-excellent experience with your purchase. We value you as a customer and always stand behind the luxury products that we sell and our policy.


      We see that you do not currently have an open customer service claim. We are not sure who you contact in the past or what you are referring to, but please contact us at  **************** immediately and we will be sure to work with you, our valued customer, on a positive resolution. 


      Please let us know if there is anything more, we can do for you.Thank you again for your purchase and for being a valued Diamonds International shopper.


      Gratefully yours,
      Diamonds International. 

    • Barbara L

      Date: 08/25/2023

      Barbara L

      Date: 08/25/2023

      **************** was a tremendous help when I returned my day to night necklace for a magnet repair. He made sure he made me aware of the progress of my necklace on a regular basis. The necklace was repaired and returned to me in a timely manner.Thank you ****************

      Diamonds International

      Date: 08/29/2023

      Dear *******, 

      For DI customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer expert ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

      Again thank you for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.


      Best wishes,
      Diamonds International Customer Service. 

    • Shanta F

      Date: 08/17/2023

      Shanta F

      Date: 08/17/2023

      ****************** provided exceptional service during the resizing process of my ring. She made everything so easy and kept me informed every step of the way. I was so nervous about shipping the ring, but with ******* help I find the process was easy, Plus, the jeweler did a excellent job.

      Diamonds International

      Date: 08/22/2023

      Dear ******, 

      Thank you very much for taking the time to leave us such an awesome review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.  

      Honeslty,
      DI **************** Team.

    • Ana G

      Date: 08/14/2023

      Ana G

      Date: 08/14/2023

      I purchased a lose stone at DI onboard the ****** Wonder and they processed it for me at their store in *******, ******, they then sent it to their workshop and mounted it into a pendant for me.The whole process from purchase to delivery of the final piece was painless and super efficient.******************, **************** rep at their office, was a pleasure to work with and helped me every step of the way.Super satisfied with the whole thing!

      Diamonds International

      Date: 08/22/2023

      DearAna, 

      Thank you very much for taking the time to leave us such a great review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *****. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.  

      Warmest Regards, 
      DI **************** Team.

    • Ronald M

      Date: 06/30/2023

      Ronald M

      Date: 06/30/2023

      They stand behind all diamond ring sales. I purchased a ring in November that broke. They repaired it at no cost or problems

      Diamonds International

      Date: 07/05/2023

      Dear **************,

      Thank you very much for taking the time to leave us such a great review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist center. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.  

      Sincerely,
      DI **************** Team.

    • Vickie K

      Date: 06/29/2023

      Vickie K

      Date: 06/29/2023

      **************** in customer service did an awesome job keeping me informed and helping make the process of getting my ring just right!

      Diamonds International

      Date: 07/05/2023

      Dear Mrs./ *************************** style="box-sizing: border-box;">Thank you very much for taking the time to leave us such a great review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.  

      Warmest Regards,
      DI **************** Team.

    • Charlayne D

      Date: 06/29/2023

      Charlayne D

      Date: 06/29/2023

      Perfectly sized with a great customer service! We purchased a chocolate Crown of Light diamond ring from the Regal jewelers on the Allure of the Sea in the first week of May 2023. It was the last day so we needed to contact Diamonds International to have it sized. I contacted them and **************** wrote me back, giving me all the information needed to send my ring to them. I have to say I was VERY nervous sending this through the mail, but the instructions were very well defined and it got there quickly.**************** kept me in the loop the entire time, letting me know where the ring was in the process. Last night she contacted me and said it was on its way, with the tracking number. It got back to me, perfectly sized, today. My experience with Diamonds International was very good, with the help of **************** being the best part of the resizing experience. You can trust her to handle your beautiful ring with great care and get it back to you. I'm VERY pleased with this experience.

      Diamonds International

      Date: 07/05/2023

      Dear Mrs./ ************************ style="box-sizing: border-box;">Thank you very much for taking the time to leave us such a fabulous review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.  

      Sincerely,
      DI **************** Team.

    Diamonds International is NOT a BBB Accredited Business.

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