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Diamonds InternationalThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 354 Customer Reviews
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Review fromNancy B
Date: 06/28/2023
5 starsNancy B
Date: 06/28/2023
We bought a Diamond Ring in Cozumel on a cruise. The ring was beautiful, however, within 3 weeks a small diamond fell out. Probably due to sizing In Cozumel. Diamonds International was wonderful in taking care of shipping, fixing and shipping back to me. ****** was my customer service representative and he was excellent. He kept me abreast of all aspects of shipping, repair and shipping back to me!Diamonds International
Date: 07/05/2023
Dear Mrs./ ************************ style="box-sizing: border-box;">Thank you very much for taking the time to leave us such a great review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let ************** team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.
Have a great day.Respectfully,
DI **************** Team.Review fromEQ W
Date: 06/26/2023
5 starsEQ W
Date: 06/26/2023
Im very pleased with Diamonds International. I purchased a necklace while on vacation and after wearing it for a couple of hours I realized that the tanzanite stone had fallen out. I notified Diamonds International of what happened and they immediately put me in touch with ****** one of their representatives who took such great care to see the my necklace was replaced. I really couldnt ask for anything more or for any better service. I have purchased much more expensive items from them in the past and never had an issue with the quality of the items. I would recommend them and I would definitely be a returning customer.Thank You ****** And Thank You ********************Diamonds International
Date: 07/05/2023
Dear ***************************** style="box-sizing: border-box;">Thank you very much for taking the time to leave us such a fabulous review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let ************** team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.
Sincerely,
DI **************** Team.Review fromRobin B
Date: 06/26/2023
5 starsA pleasure to work from purchase to repair. ******* was extremely helpful. I would buy jewelry from this company whenever Im in the islands.Review fromCindy L
Date: 06/22/2023
5 starsCindy L
Date: 06/22/2023
I had an amazing experience with ******************************* My bracelet was too big so the staff made me a pair of s**** back earrings with the additional links from my bracelet. ******* was my customer service rep and he stayed in touch with me throughout the entire process. Now I have 2 beautiful pieces of jewelry to commemorate the amazing vacation my family took together.Diamonds International
Date: 06/27/2023
Dear Mrs./ ********************************************************** you very much for taking the time to leave us such an amazing review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise to create many more beautiful memories with you and your loved ones.
Grateful,
DI **************** Team.Review fromDebbie C
Date: 06/21/2023
5 starsDebbie C
Date: 06/21/2023
Originally bought what I thought was a 14k yellow gold ring while on a cruise. After I got it home I put it away waiting to find the perfect diamond for the center stone. Found the diamond...but when I took the ring in to my local jeweler..I noticed a very orange color to my ring. It was NOT 14KYG it was plated. I was out of warranty and very upset. Called and ******* was so kind and worked with me to get the ring in yellow gold like I had wanted. She went above and beyond in helping me get the perfect ring for our 45 anniversary. Thank you DI...my faith is restored.Diamonds International
Date: 06/22/2023
Dear Mrs./ ************************************************ you very much for taking the time to leave us such a great review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist ********. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let ********'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!
Warmest regards,
Customer Service Team.Review fromMarc B
Date: 06/20/2023
5 starsMarc B
Date: 06/20/2023
Had fabulous assistance from ******* in getting our new ring resized. He kept us informed every step of the way and was truly professional with his assistance.Diamonds International
Date: 06/22/2023
Dear *************************,
Thank you very much for taking the time to leave ** such a great review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!
Honestly,
Customer Service Team.Review fromBill F
Date: 06/20/2023
5 starsBill F
Date: 06/20/2023
Excellent selection, great prices, superb after-sale service support. A**** helped us with our after sale service needs. Top ******************** and follow-up.Diamonds International
Date: 06/22/2023
Dear Mr ************************************** day Sr.
Thank you for taking the time to leave us such an amazing review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *****. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *****'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!
Sincerely,
Customer Service Team.Review fromTerry M
Date: 06/13/2023
5 starsTerry M
Date: 06/13/2023
******** from Diamonds International did an awesome job handling my situation and resolving it in a timely professional fashion. My wife and I are very happy with the results we achieve with her help.Diamonds International
Date: 06/14/2023
Dear *****,
Thank you for taking the time to leave us such a fantastic review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist ********. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let ********'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!
Sincerely,
Customer Service Team.Review fromJeanette S
Date: 06/08/2023
5 starsJeanette S
Date: 06/08/2023
We purchased a ring during ********** and noticed it had a flaw on the last day. Since we were not going to any more ports, the piece had to be sent in for repairs once we were back on the mainland. Even though it took a couple weeks to get the paperwork from the cruiseline, once I did, the process went very smoothly. The communication between myself and ******* at D.I. was wonderful! He kept me informed of the progress all the way through.Diamonds International
Date: 06/09/2023
Hello *************;
Thank you for taking the time to leave us such a fantastic review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!
Sincerely,
Customer Service Team.Review fromChristina K
Date: 06/07/2023
5 starsChristina K
Date: 06/07/2023
I purchased a ring in *********** on a cruise. When I got back to the boat, one of the diamonds had fallen out, luckily, there was a diamonds international on board the ship. II went to the store there and found another setting for the diamond. I liked better. They contacted the main headquarters and assured me they would call me with instructions when I got home ****** did call from Diamonds international with instructions as to what to do with the ring. It took a little over three months to resolve the issue, but she was very helpful and in the end I was satisfied and everything turned out Ok.Diamonds International
Date: 06/09/2023
Hello *********,
Thank you for taking the time to leave us such a fantastic review. Were happy to hear that you loved your recent experience at Diamonds International and with our customer specialist ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let ******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!
Sincerely,
Customer Service Team.
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