Business Profile
Jewelry Stores
Diamonds InternationalThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.53/5 stars
Average of 355 Customer Reviews
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Review fromLisa M
Date: 05/03/2023
5 starsLisa M
Date: 05/03/2023
****** was exceptional. I had a diamond fall out of my ring and only had to make one phone call. From there, ****** was in touch within ************************************** the repair. She was quick to reply to phone calls, instructions, and status updates. I look forward to being a repeat customer.Diamonds International
Date: 05/04/2023
Dear ****, thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International and with our guest relations ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Have a lovely day, ************************** Team.Review fromMichie R.
Date: 05/03/2023
5 starsAt first, I was so skeptical about them even it's a huge company. At the end, no wonder they are top. Detailed instructions to send my ring back to them to get resizing. And after they received, they gave us updates about the process. When it was ready, they sent it back with the overnight service. I really appreciate how they treat us.Review fromNivia M
Date: 05/03/2023
5 starsNivia M
Date: 05/03/2023
Recibi un servicio de exelencia de parte ******************** ,representante de servicio..****** estuvo en comunicacin continua conmigo para resolver mi reclamacin y me mantuvo informada sobre toda la documentacin requerida por la compaa.Tambien me orient sobre el proceso de devolucin y posterior reemplazo de mi ****** ************************* . Los felicito por tener un profesional como ****** M ,totalmente bilingue ,que se esmera por ofrecer el mejor servicio al cliente.Diamonds International
Date: 05/03/2023
Dear *****, gracias por tomar de su tiempo y dejarnos una hermoso comentario! Estamos muy contantos en saber que estas feliz con su recien experienciaen Diamonds International y con nuestra relacion de invitados ******. Su satisfaction es nuestra prioridad, y como afirmada en tus comentarios, nosotros estamos muy orgullosos de nuestros servicios. Una vez mas, muchas gracias por sus comentarios, y los estamos esperando de nuevo muy pronto en nuestras tiendas en tu proximo crucero. Saludos de nuestro team de servicio al clienteDiamonds International
Date: 05/03/2023
Dear *****, gracias por tomar de su tiempo y dejarnos una hermoso comentario! Estamos muy contantos en saber que estas feliz con su recien experienciaen Diamonds International y con nuestra relacion de invitados ******. Su satisfaction es nuestra prioridad, y como afirmada en tus comentarios, nosotros estamos muy orgullosos de nuestros servicios. Una vez mas, muchas gracias por sus comentarios, y los estamos esperando de nuevo muy pronto en nuestras tiendas en tu proximo crucero. Saludos de nuestro team de servicio al clienteReview fromLarry D
Date: 05/02/2023
5 starsLarry D
Date: 05/02/2023
DI employee ******, handled my repair of an eleven year old Anniversary Ring that I purchased for for my Wife celebrating our 25th. ****** did a fantastic job guiding me through repair procedure and ensuring the protection of our ring during the shipping and repair process. Thank you Di for taking care of our ring! We would definitely recommend anyone to purchase jewelry from DI as they stand behind their product.Diamonds International
Date: 05/03/2023
Dear **************, thank you for taking the time to leave us such an amazing review! Were happy to hear that you loved your recent experience at Diamonds International and with our guest relations ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Have a lovely day, ************************** Team.Review fromPeggy V
Date: 05/01/2023
5 starsPeggy V
Date: 05/01/2023
When in Cozumel on a cruise recently we purchased a Crown of Light Diamond to upgrade one in a ring we had purchased previously. When at home about 2 months later I noticed the stone was missing. I contacted DI and ******* was assigned to handle my claim. He was very helpful and guided me through the process of returning the ring, the evaluation and repair of the ring and the return of the ring. Though I was very nervous about putting this piece in the mail he assured me it would be safe. The process for returning through the mail was extremely secure. The ring looks beautiful.Diamonds International
Date: 05/02/2023
Dear *****, thank you for taking the time to leave us such an amazing review! Were happy to hear that you loved your recent experience at Diamonds International and with our guest relations Gener. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Gratefully yours, **************** Team.Review fromMichele S
Date: 04/27/2023
5 starsMichele S
Date: 04/27/2023
Diamonds International along with the **************** Rep we incredible. They made our experience positive and ever so helpful. This is by far one of the most reputable companies we have had dealings with. I would highly recommend Diamonds International, you can count on their experience, ************************** service. We will most definitely be purchasing items from Diamonds International in the ******************** *********************************Diamonds International
Date: 04/28/2023
Dear Mr. and *******************, Thank you for taking the time to leave us such an amazing review! Were happy to hear that you loved your recent experience at Diamonds International and our customer service team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Truly yours, **************** Team.Diamonds International
Date: 04/28/2023
Dear Mr. and *******************, Thank you for taking the time to leave us such an amazing review! Were happy to hear that you loved your recent experience at Diamonds International and our customer service team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Truly yours, **************** Team.Review fromLaura b
Date: 04/26/2023
5 starsLaura b
Date: 04/26/2023
Service was great! They listened to my concerns and repaired my ring exactly like I wanted.Diamonds International
Date: 04/28/2023
Dear *****, Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Gratefully yours,Customer Service Team.Review fromJennufer W
Date: 04/25/2023
5 starsJennufer W
Date: 04/25/2023
****** constantly updated me on the progress of my ring repair. He really cared about the problem. It was a pleasure working with him.*******************************Diamonds International
Date: 04/28/2023
Dear, Ms./Mrs. We, Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Warmest regards, **************** Team.Review fromJeaton S
Date: 04/24/2023
5 starsJeaton S
Date: 04/24/2023
Wonderful service. And my ring looks beautiful!! Thank you so much!!Diamonds International
Date: 04/28/2023
Dear ******, Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Warmest regards, **************** Team.Diamonds International
Date: 04/28/2023
Dear ******, Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! Warmest regards, **************** Team.Review fromCheryl S
Date: 04/20/2023
1 starCheryl S
Date: 04/20/2023
If you ever shop at Diamonds International, be very wary about their return policy. We bought two Rolex watches while on a cruise. We found out that they stamped "Final Sale" on their copy, but not on ours. We decided we made a mistake buying them and wanted to return them when we got home. They mentioned the "final sale" on the receipt. I sent them a copy of our receipt that does not have it stamped on it. I feel that they are unscrupulous for doing this and not informing ** that the sale was final and the watches were not returnable. DO NOT SHOP AT THESE STORES unless you are 100% sure of your purchase, and then I'd be cautious.Diamonds International
Date: 04/28/2023
Good day, *********************, we are so sorry to hear that you encountered difficulty with your recent purchase from Diamonds International. We apologize for the misunderstanding and miscommunication. Our records indicate that you are now in touch with a guest relations expert who is helping you with this matter.Please let us know if there is anything more, we can do for you. Thank you again for your purchase and for being a valued Diamonds International shopper. Gratefully yours, Diamonds International.
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