Jewelry Stores
Diamonds InternationalThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 355 Customer Reviews
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Review fromJudi M.
Date: 02/15/2023
5 starsJudi M.
Date: 02/15/2023
We purchased a piece on a cruise and then had to have it sized. My experience from start to finish was fantastic. ******* *. Was great to work with on the sizing part of things.Diamonds International
Date: 02/16/2023
Good day, Ms./*******************, thank you, for taking the time to leave us such a great review! Were happy to hear about your recent experience with our guest relations representative *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Respectfully, Diamonds International *****************Diamonds International
Date: 02/16/2023
Good day, Ms./*******************, thank you, for taking the time to leave us such a great review! Were happy to hear about your recent experience with our guest relations representative *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Respectfully, Diamonds International *****************Review fromCynthia C
Date: 02/15/2023
5 starsCynthia C
Date: 02/15/2023
I bought a ring at DI on a cruise ship that was two sizes too big, but was assured by DI that the ring could be resized at no cost to me. As soon as I returned home, ****** contacted me with specific instructions for a secure shipment of the ring. ****** let me know when the ring arrived and regularly kept me updated, by phone and email, with the progress of the resizing. He was always very polite and helpful. The ring arrived back to me just a couple of weeks after I shipped it and now fits perfectly. I couldn't have asked for better service!Diamonds International
Date: 02/16/2023
Good day, Ms./*****************, thank you, for taking the time to leave us such a great review! Were happy to hear about your recent experience with our guest relations representative ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International *****************Review fromMark A
Date: 02/08/2023
4 stars******************, was extremly helpful with my exchange. She kept me update and was very willing to find the answers to ant question i had along the way. ill definantly remain a shopper at Diamonds international Thannks again ***************************Review fromAndrew A
Date: 02/07/2023
1 starAndrew A
Date: 02/07/2023
I recently visited to Diamonds International (DI) on a MSC cruise to ************. I bought a Bulova Curve Watch for $805 that looked nice and guaranteed by salesperson that it was best price possible. I was sadly taken advantage of where the watch did not work when I returned home to States in addition to the price on Amazon being $550. I would not recommend this establishment to any individual. I tried contacting them via phone and email with no response. Avoid the heart ache and buy in States. MSC should not be endorsing this vendor as it will give them a bad name with their poor quality of product and customer service!!Diamonds International
Date: 09/27/2023
Hi, *************************,
Thank you for sharing your concerns regarding your shopping experience in our Diamonds International stores. Please know that we strive to provide all our clients with personalized attention.
Our records indicate that you had previously a claim opened and that a resolution was provided and accepted back in March, 2023.
Please let us know if there is anything more, we can do for you.Thank you again for your purchase and for being a valued Diamonds International shopper.
Gratefully yours,
Diamonds International.Review fromMary N
Date: 02/06/2023
5 starsMary N
Date: 02/06/2023
Excellent customer service!
******** frequently updated me on the status of the repair of my jewelry. It was helpful to have a one-on-one contact person.Diamonds International
Date: 02/07/2023
Good day, ******** *******, thank you, for taking the time to leave us such an amazing review! We’re happy to hear about your recent experience with our guest relations representative ********. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Truly yours, Diamonds International Customer Service.Review fromJeanette M
Date: 02/04/2023
5 starsJeanette M
Date: 02/04/2023
I purchased a ring in ******* ******** at Diamonds International but when I returned home I found the same ring in their online store for half the price. I contacted them and received excellent customer service with ****** *. He was there for me throughout the entire process until I received a credit for the difference. ****** * was respectful, professional, and extremely helpful. I've never experienced such excellent customer service!Diamonds International
Date: 02/06/2023
Good day, ******** ******* thank you, for taking the time to leave us such a great review! We’re happy to hear about your recent experience with our guest relations representative ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely, Diamonds International Customer Service.Review fromScott H
Date: 02/01/2023
5 starsScott H
Date: 02/01/2023
I got a diamond ring for my wife for our 25th anniversary and we lost one of the stones. ***** * was assigned to help us, was in constant contact, and the repair process was seamless and result excellent. We were nervous and could not be happier!Diamonds International
Date: 02/01/2023
Beautiful day, ******************, Thank you, for taking the time to leave us such a great review! Were happy to hear about your recent experience with our guest relations representative *****. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely, Diamonds International *****************Review fromStephen E
Date: 01/30/2023
4 starsStephen E
Date: 01/30/2023
After telling us at the point of sale their white gold wouldn't fade to gold, it began to fade to gold. I contacted the company and they said "send it to them and they would determine if the warranty applied". They paid for the postage, so we sent it to them. After initially saying it would be $75 to fix the problem, and some back and forth discussion, they decided to fix it this time to make ** happy. With the shipping time they had the engagement ring for about 6 weeks, which seemed long but they said it would be 4 to 6 weeks after it got to the factory for repair.The ring looks fantastic and I wouldn't hesitate to use them for jewelry repair.Diamonds International
Date: 02/01/2023
Good day, ****************,Thank you, for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Di store and with our guest relations representatives. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International *****************Review fromTeri V
Date: 01/26/2023
5 starsTeri V
Date: 01/26/2023
******* and the staff at Diamonds International, NY, were very helpful and professional during the repair of my Crown of Light diamond band. The ring looks beautiful and the replacement stones are great!Diamonds International
Date: 02/01/2023
Good day, *********************, Thank you, for taking the time to leave us such a great review! Were happy to hear about your recent experience with our guest relations representative *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Truly yours, Diamonds International *****************Review fromWalter K
Date: 01/25/2023
5 starsWalter K
Date: 01/25/2023
Purchased a beautiful Safi Kilima Tanzanite stone pendant in Cozumel. They did not have a white gold chain. When we got back in the States I contacted ******* *. Customer Service Representative | Diamonds International. She told me of the expected timeline of a response for a chain. She worked with management and let me know they approved a 22" white gold adjustable chain. It was immediately sent and just received. It is just the right weight and we love it be adjustable. I am very impressed with DI, the store manager *****, and *******.Diamonds International
Date: 02/01/2023
Good day, ************, For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you, ********************, for taking the time to leave us such a great review! Were happy to hear about your recent experience with our guest relations representative *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely, Diamonds International *****************
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