Business Profile
Jewelry Stores
Diamonds InternationalThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.53/5 stars
Average of 355 Customer Reviews
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Review fromChristina S
Date: 01/25/2023
5 starsChristina S
Date: 01/25/2023
I procrastinated until the last second and called because the wedding ring I had purchased was making a clinking noise and I thought the diamond was loose. I called 1 month before my wedding date, ******* *. was assigned to me and rushed everything along with shipping and made sure the jewelers were on top of my ring because of my tight deadline. She kept me informed the whole way and emailed me the tracking number when it was on it's way back to me. Couldn't have asked for a better representative to be assigned to help me.Diamonds International
Date: 02/01/2023
Good day, ***************. For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you, ********************, for taking the time to leave us such a great review! Were happy to hear about your recent experience with our guest relations representative *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Truly yours, Diamonds International *****************Review fromLea R
Date: 01/25/2023
5 stars****************** was great to work with. Respond within a day. Replaced my necklace with no issue. Best customer service from any company I have ever worked with before.Review fromThomas M
Date: 01/24/2023
5 starsThomas M
Date: 01/24/2023
Diamonds International and ***** * in the customer fulfillment department went over and above to ensure our purchase in ******* was successful. We had purchased a 1993 classic ladies Rolex from DI and DI did stand behind the purchase with a 2 year warranty. I had done business with DI on other occasions but this we my first time for a time piece vs. ********* *******. The watch ceased to operate correctly almost immediately, and I sent it in to DI in *** **** for their analysis and ***** * made sure I was in the loop the entire way. DI stood behind the purchase and they had the Rolex reworked and refurbished to operate correctly which is what you want in a beautiful time piece.
I would recommend ***** * for accommodation and DI for standing behind their products and sales. I am in the Carribean often and I will definitely continue to shop with DI.Diamonds International
Date: 01/25/2023
For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you, ********************, for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our guest relation representative *****. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Best wishes,Diamonds International *****************Review fromRachel W
Date: 01/21/2023
1 starRachel W
Date: 01/21/2023
I bought a black diamond ring in ****************** on a cruise. I never received a bill or anything until I was in default for payment. My credit score dropped 53 points! I bought the ring in November and its only January! Wtf?! Im trying to buy a house! Also, my price on my new invoice went up another $200 from what I was quoted. Absolutely devastating!Diamonds International
Date: 01/25/2023
Ms./*****************, for us at Diamonds International customer satisfaction, service, and quality are of paramount importance. We are so sorry to hear that you are having issues with your payment plans. After checking into our system we were unable to find any open claims under your information. Please contact us directly at ****************** immediately and we will be sure to work with you on a positive resolution. Our customers are our number one priority. We appreciate your concerns and want you to know that we are here to help you in any way possible.Sincerely, **************** Team.Review fromLeslie B
Date: 01/20/2023
4 starsLeslie B
Date: 01/20/2023
I bought a beautiful Solar ring while on a cruise to ****** along with a matching pendant and earrings. It is the most beautiful ring I have ever seen. The ring was resized while we were at sea - it was ready before leaving the ship. I proudly wore it of the ship along with my other purchases. ?? Having received many compliments about my purchases. The problem was the design of the ring ( not its fault ) I wear all of my jewelry 24/7. The inner diamond that was suspended began to sink in causing the ring to warp in. I contacted customer service and dealt with ****** and ******. The pendant i had decided was not my style, therefore decided to return. They were easy to work with and kept me apprised of details regarding my ring and pendant credit.My ring has been returned to me!! The repair has made it sturdier, more wearable, and me very happy. I can't thank Diamonds International for a wonderful team they have put together to service their customers. From customer service, ********************** repair experts and shipping.YOU GUYS ARE THE BEST !!Diamonds International
Date: 01/25/2023
Beautiful day, Ms./*********************, thank you so much for taking the time to leave us a stunning review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our guest relations representatives **************** Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.Honestly, Diamonds International **************** Team.Review fromMary J
Date: 01/19/2023
5 starsMary J
Date: 01/19/2023
Ms. ****** was extremely helpful and courteous to work with. My issue was resolved in a very professional manner. I appreciate all the efforts made on my behalf. I will certainly continue to patronize Diamonds International stores.
***** *******Diamonds International
Date: 01/25/2023
Lovely day, Ms./*******************, thank you so much for taking the time to leave us an amazing review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our guest relations representative ******. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Truly yours, Diamonds International **************** Team.Review fromJose S
Date: 01/18/2023
1 starJose S
Date: 01/18/2023
The merchandise is of very poor quality. I have had the worst experience ever trying to get the company to reverse the charge and close the account. I want nothing to do with this company what so ever. Absolutely horrible and so not worth the money.Diamonds International
Date: 01/25/2023
Good day ******************, we are so sorry to hear that you encountered difficulty with your recent purchase from Diamonds International. We apologize for the misunderstanding and miscommunication. Our records indicate that you are now in touch with a guest relations expert and that you have reached a resolution to this matter. Please let us know if there is anything more, we can do for you. Thank you again for your purchase and for being a valued Diamonds International shopper. Gratefully yours, Diamonds International **************** Team.Review fromSally V
Date: 01/16/2023
5 starsSally V
Date: 01/16/2023
***** was exceptional in helping us with our account payments!Diamonds International
Date: 01/25/2023
Beautiful day, **** ******* thank you very much for taking the time to leave us a fabulous review about our guest relations representative *****. Were grateful to hear that you loved your recent experience at Diamonds International. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely, Diamonds International **************** Team.Review fromTerry C.
Date: 01/14/2023
5 stars***** in customer service was friendly, caring and knowledgeable. He followed up and was a pleasure working with . We unfortunately had to send our ring in twice , however we felt confident we would get the best outcome and we did. He is an asset to DI .Review fromElizabeth R
Date: 01/11/2023
5 starsElizabeth R
Date: 01/11/2023
We made a few very expensive purchases from Diamonds International while on cruises. My husband bought me a beautiful ruby and diamond tennis bracelet, and one of the rubies broke and fell out when we got home. I didn't get their phone number to contact them answered immediately so I wrote an email to the company which they responded to very quickly. I sent the bracelet back at their expense. They replaced a number of stones that they felt were inferior .***** and ***** were extremely helpful and considerate. I wasn't happy with the first replaced stones because they weren't as sparkly as the original ones, and they took it back free of charge a second time and put in stunning rubies. I am so happy with my bracelet!!! I recommend Diamonds International. This is a very reputable company.Diamonds International
Date: 01/12/2023
Lovely day, *******************, thank you so much for taking the time to leave us an amazing review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our guest relations representative *****. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly,Diamonds International **************** Team.
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