Business Profile
Jewelry Stores
Diamonds InternationalThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.53/5 stars
Average of 355 Customer Reviews
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Review fromRita B.
Date: 01/10/2023
1 starRita B.
Date: 01/10/2023
I went on a cruise to ******* and made a purchase of a earrings and one ring . The Salesman guaranteed me that they gave me the best price and if not check back we will adjust price which they did for me in past for one of my ring , when I check with about 6 jewelers with same certification of the diamond quality and size price they gave me is 4 times less than what I have paid , when I contacted diamonds international with all the proof of price and certificate of diamonds they refuse to match the price or give me any refund only option they are giving me is exchange from online store where hardly anything I can exchange , Which was the first lie that was told to me when purchasing the item about price .. I tried to contact customer service by calling and emailing them letting them know of the situation they responded with only answer that only option I have is exchange , What I want is return all items and get refund , I have file a dispute with the company and will never refer anyone to buy from this company ever! It has been almost 4 times price I have paid If I could give the company 0 stars I would. SO BEWARE!Diamonds International
Date: 01/12/2023
Good day ******************** ** are so sorry to hear that you encountered difficulty with your recent purchase from Diamonds International. ** apologize for the misunderstanding and miscommunication. Our records indicate that you are now in touch with a guest relations expert who is helping you with this matter.Please let us know if there is anything more, we can do for you. Thank you again for your purchase and for being a valued Diamonds International shopper. Gratefully yours, Diamonds International **************** Team.Review fromStephen B
Date: 01/10/2023
5 starsI purchased a Crown of Light Men's ring in Nov 2022 and 3 weeks later had a problem with part of the ring. I contacted Diamonds International, and they were quick to offer repair options. I worked with ******** throughout the process. She was amazing in ensuring I was kept informed every step of the way. I highly recommend DI.Review fromDebbie P
Date: 01/09/2023
5 starsDebbie P
Date: 01/09/2023
I have been searching for years to find a pink diamond, so I was beyond thrilled, while taking a cruise on the ****** ****, to discover that they had 3 loose stones to choose from. All 3 were amazing. I made my choice and picked out a beautiful setting for the diamond to be placed into. I have chunky fingers so, not only did the diamond have to be placed, the ring had to be resized larger. I was very apprehensive because I had to ship the 2 pieces from ****** to *******. ***** was very understanding of my fears and kept me informed and updated on each step. I was told that, because of Covid, it might take months to finish, but I was thrilled when it only took about a week. I could take off a star because of a shipping error but ***** and ***** jumped right in and quickly resolved the situation and kept me informed. ***** was such a pleasure to speak too on the phone. Very calming. Needless to say, the end product was flawless. Extremely happy!Diamonds International
Date: 01/12/2023
Lovely day, Mrs./****************, thank you so much for taking the time to leave us a fabulous review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representatives ************** Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International **************** Team.Review fromTeresa S
Date: 01/09/2023
5 starsTeresa S
Date: 01/09/2023
Love DI**** Had a concern with only 2 prongs on my ring, they added 2 more at no cost to meDiamonds International
Date: 01/10/2023
Lovely day, Ms./***************, thank you so much for taking the time to leave us an amazing review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International **************** Team.Review fromCLAYTON T
Date: 01/07/2023
5 starsCLAYTON T
Date: 01/07/2023
Very thankful for ******** for the great service. She kept us informed and updated the entire time from the sending in and returning of my wife's ring that was purchased in Cozumel. Also grateful for the jewelers who made the repairs to the ring. My wife is tremendously happy.Diamonds International
Date: 01/09/2023
Lovely day, ************, thank you so much for taking the time to leave us a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative ********. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International **************** Team.Review fromJeanne D
Date: 01/05/2023
5 starsJeanne D
Date: 01/05/2023
Purchased my new diamond ring in ***** when I got home I decided it needed to be sized it was turning on my finger did not have the time in *****.The process was very easy with interaction with one customer service representative she was very helpful and very professional via all our emails and sent me the appropriate package information and instructions to send my ring back.It took about 5 weeks to receive it back but was worth the wait!Thanks ******Diamonds International
Date: 01/06/2023
Good day, Mrs./Ms. *******, thank you so much for taking the time to leave us an amazing review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International **************** Team.Review fromTrent M
Date: 01/04/2023
5 starsTrent M
Date: 01/04/2023
Very easy to work with. Super friendly and professional. Traded up on a couple pieces of jewelry and everything went quick and painless even though it was through the holidays.Diamonds International
Date: 01/06/2023
Lovely day, ************************, thank you so much for taking the time to leave us a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International **************** Team.Review fromKathleen M
Date: 12/29/2022
5 starsKathleen M
Date: 12/29/2022
Great company to work with ! I purchased a diamond necklace while visiting ****. The chain broke 8 months after my purchase. Diamonds International didnt hesitate to offer to fix it. ******** was especially helpful and kept me informed through the repair process . I definitely recommend this company and their helpful employees!Diamonds International
Date: 12/30/2022
Good day, Mrs./****************, thank you so much for taking the time to leave us a fabulous review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative ********. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.Happy Holiday. Honestly, Diamonds International **************** Team.Diamonds International
Date: 12/30/2022
Good day, Mrs./****************, thank you so much for taking the time to leave us a fabulous review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative ********. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.Happy Holiday. Honestly, Diamonds International **************** Team.Review fromKaren S
Date: 12/26/2022
1 starWas pressured into buying jewelry that was supposed to be worth much more than what it appraised for. Was just looking at engagement rings and the manager talked ** into buying a very expensive bracelet that was supposed to be such an amazing deal after they slashed over $100,000 off the *********** not such a great deal because they apparently mark up their jewelry about 5 times the actual value. So I paid double what is appraised for. Their Crown of Light gives them liberty to overstate the value of those diamonds. They also state you can return or get the difference refunded if it doesnt appraise. But you have to use their very small list of approved appraisers. Scam artists taking advantage of people that buy their **.Review fromBrenda L
Date: 12/20/2022
5 starsBrenda L
Date: 12/20/2022
I almost lost my new solitaire diamond earrings because the backs would fall off when changing clothes or washing my hair. I reached out to Diamond's Int'l, and ******* * provided exceptional service. I sent my earrings in to get changed to screw backs, and she kept me informed during the process. I am very happy with the service that I received. I would definitely recommend Diamond's International.Diamonds International
Date: 12/28/2022
Good day, Mrs./****************, thank you so much for taking the time to leave us a wonderful review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative *******. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Happy Holiday. Honestly, Diamonds International **************** Team.
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