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Business Profile

Jewelry Stores

Diamonds International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamonds International has 26 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 355 Customer Reviews

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    Review Details

    • Brenda F.

      Date: 12/19/2022

      Phemonimal customer service by +************ at ******* accident caused 2 diamond to pop out and she walked me through every step of the way and I got my beautiful ****** Magic ring back just as beautiful as before! Lifelong customer!

    • Lee Ann W

      Date: 12/14/2022

      Lee Ann W

      Date: 12/14/2022

      ****** in customer service was such a pleasure to deal with! He followed up regularly on my request and genuinely cared. He ensured my issue was resolved and delivery of the replacement was complete.
      Thank you ****** for your efficient and expedited response to my inquiry.

      Diamonds International

      Date: 12/28/2022

      Good day, Mrs./****************, thank you so much for taking the time to leave us an amazing review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative ******. Your satisfaction is our number one priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Happy Holiday. Honestly, Diamonds International **************** Team.

    • Brian R

      Date: 12/12/2022

      Wonderful customer service. My wife's stone fell out of her ring at our wedding, so I called and immediately the process began. I was then in constant contact with ****** who would email me every step of the way AND call to make sure I knew everything which was happening. Probably the best customer service I've ever recieved ANYWHERE! ****** was amazing and whatever you pay that man, it isn't enough! The ring was fixed and returned and looks amazing. Thanks for all that you have done for me!

    • Kenny T

      Date: 12/07/2022

      I’ve recently wrote a bad review due to the timeframe that it took to resolve my issue with my purchase. 4 months later and my issue was corrected. I want to thank ****** and ***** for assisting me in correcting my issue and making my fiancée happy again.

    • Dana T

      Date: 12/07/2022

      I bought a very expensive ring at Diamonds International and decided it wasn’t exactly what I wanted. Their Customer Service Representative ******* * was absolutely amazing to work with. She made the trade so easy and assured me they would take good care of me and they did! I highly recommend them. They will make sure you are a happy customer!

    • Tommie H

      Date: 12/02/2022

      I bought A chocolate Diamond Ring from you all for ***** dollars and i just recently had it appraised they said it is a real diamond but it is made with low quality I bought this while i was on a cruise I bought it in Cozemul ****** they told me the payments would go down which never did I WILL NEVER BUY ANOTHER RING FROM DIAMONDS INTERNATIONAL AGAIN I STILL OWE ALMOST ***** AND TO BE HONEST WITH YOU WITH IT BEING CHEAPLY MADE I SHOULDNT HAVE TO PAY ANY MORE ON IT. So no I am not happy with it and if I have to pay for the rest of this I will tell everyone I meet on this next cruise not to get sucker in on this.

    • Brittany Z.

      Date: 12/02/2022

      My husband bought me a beautiful yellow diamond ring on a Disney Cruise. I was able to wear the ring home and was told I could work with Diamonds International for resizing. Initially I thought they were going to put two small balls on the inside of the ring but they said that would not be a good thing to size it and they would rather rebuild the ring for me in my size so it wouldn’t mess with the integrity of the ring. I worked with ******** and ********* on getting the original ring sent back. They informed me through phone conversations and email exactly what to expect and how long everything would take. They gave me updates along the way and were very friendly during the whole process. I would highly recommend this company and ******** and *********!

    • Marsha B

      Date: 11/25/2022

      Marsha B

      Date: 11/25/2022

      I purchased a ring on a cruise to Mexican Riviera that needed to be resized. I called upon my return home and started the process of sending the ring for the work to be done. ***** handled my transaction effortlessly and efficiently from start to finish. She was fantastic! Called and/or emailed throughout to keep me aware of any updates. GREAT customer service!

      Diamonds International

      Date: 12/16/2022

      Good morning, ************************** ***** you so much for taking the time to leave us a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International and your experience with our relations representative *****. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. ***** you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.Happy Holiday. Honestly, Diamonds International **************** Team.

    • Angel G

      Date: 11/16/2022

      Angel G

      Date: 11/16/2022

      Tuve la oportunidad de trabajar con ***** *. para el reemplazo de mi reloj. Excelente servicio y comunicacion clara en todo momento, siempre respondiendo mis preguntas con amabilidad. Le agradezco mucho el esfuerzo hecho para lograr el objetivo. Muchas gracias por su dedicacion.

      Diamonds International

      Date: 12/12/2022

      Beautiful day ********************** ***** you for taking the time to leave us a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. ***** you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International **************** Team.

    • Glenna T

      Date: 10/26/2022

      Excellent communication, professional,caring, knowledgeable in helping with the replacement of my stone in my ring

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