Business Profile
Jewelry Stores
Diamonds InternationalThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.53/5 stars
Average of 355 Customer Reviews
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Review fromMitzie S
Date: 10/26/2022
5 stars***** is very helpful she keep me updated about my Emerald ******** that needed a repair , always send and email of when its going to be fixed finally after 3 weeks I got my ********. Highly recommendReview fromRaeLeigh S
Date: 10/25/2022
4 starsRaeLeigh S
Date: 10/25/2022
Great customer service! ******** was very helpful and quick to get back to me. My only slightly complaint is it taking a month to get my bracelet back especially once they decided to just replace the bracelet all together with a new one.Diamonds International
Date: 11/04/2022
Happy Friday, **************************** ***** you for taking the time to leave us an amazing review and we would like to apologize for the delay in that exchange. Were grateful to hear that you loved your recent experience at Diamonds International with ********. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. ***** you again for your feedback, we will be sure to let ********'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly yours, Diamonds International **************** Team.Review fromKenny T
Date: 10/19/2022
1 starKenny T
Date: 10/19/2022
I went on a cruise to Cozumel and made a purchase of a bangle. The Salesman guaranteed me that they could customize the bangle before it was time for us to get back to port before the cruise departed. The item was customize but ended up having a defective clasp, which I didn't discover until we got back onto the ship. Once we got back to the states we contacted the customer service center to get the item corrected. I was then instructed to send the item to an office in Florida which is located 12 hours from me. When purchasing the item I was told that local jewelers in my area would be able to correct the jewelry if any thing was needed to be corrected. Which was the first lie that was told to me when purchasing the item. Once the item was received by Diamond International, I was then instructed that they would fix the clasp and correct the size of the bangle to make it more oval to fit my fiancé wrist better, but the time for them to correct the problem would take 6-8 weeks. I just got the item back last week and the clasp has not been fix and the bangle did not fit like it was suppose to. That was the second lie. I tried to contact customer service by calling and emailing them letting them know of the situation and 5 days later they responded. I finally spoke to ****** which was the head of customer service in which she said she would talk to the Jeweler in getting me a replacement and would contact me before noon my time. It is now 2:06pm and I have tried to email and call them several times to get the status of this claim and to figure out what they were gonna do to correct the problem. I haven't heard from anyone and I don't know if I will. I have file a dispute with the company and will never refer anyone to buy from this company ever! It has been almost three months and my fiancé has only wore the item for 3 days because she's afraid that it will come off and lose it due to the defective clasp. If I could give the company 0 stars I would. SO BEWARE!Diamonds International
Date: 11/01/2022
Good afternoon, ************. We are so sorry to hear that you experienced difficulty with your most recent purchase from Diamonds International. We apologize for the inconvenience this may have caused. We see from our records that you are now in touch with a guest relation expert and their management team who are helping you with the process and a new resolution. Please let us know if there is anything more, we can do for you. Thank you again for your purchase and for being a valued Diamonds International shopper. Gratefully yours,Diamonds International **************** Team.Review fromVicki C
Date: 10/17/2022
5 starsVicki C
Date: 10/17/2022
I love my crown of light diamond ring and I had excellent customer service. I will continue to do business with this company.Diamonds International
Date: 10/31/2022
Good Day ************************** ***** you for taking the time to leave us a fantastic! Were grateful to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. ***** you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Honestly, Diamonds International **************** Team.Review fromDannielle R
Date: 10/03/2022
5 starsDannielle R
Date: 10/03/2022
Amazing customer service and speedy repair...couldn't ask for better.. ****************did an awesome job. Made my whole experience wonderful.Diamonds International
Date: 10/04/2022
Good morning ************************ ***** you for taking the time to leave us a fantastic! Were grateful to hear that you loved your recent experience at Diamonds International with ******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. ***** you again for your feedback, we will be sure to let ******** team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Truly yours, Diamonds International **************** Team.Review fromJulie N
Date: 09/27/2022
5 starsJulie N
Date: 09/27/2022
I needed a jewelry repair for a piece I purchased while on vacation in *******************. Gener was very helpful in getting the shipping information to me, and followed through the entire process. He told me he was sending the shipping label, then followed up to make sure I received it, kept me in the loop on the repair and let me know exactly when it would be returned, with tracking. The whole process was very reassuring because of course we all worry that once we're home in another country, DI might not address issues if they come up. But they definitely took care of everything--it was complete professionalism and attentiveness to get it resolved. Since it was still under warranty, there was no charge. Thank you!Diamonds International
Date: 09/30/2022
Good morning Mrs./**************, and happy Friday. Thank you for taking the time to leave us such an amazing review! Were grateful to hear that you loved your recent experience at Diamonds International with Gener. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let Gener's team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Truly yours, Diamonds International **************** Team.Review fromJacki P
Date: 09/07/2022
5 starsJacki P
Date: 09/07/2022
Thank you for the awesome customer service *******! You made the process of getting my crown of light bracelet fixed a pleasure and even had the bracelet cleaned and polished. Thanks again for making this a simple process.Diamonds International
Date: 09/13/2022
Good afternoon Mrs./**************, thank you for taking the time to leave us such a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International with *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely yours, Diamonds International **************** Team.Review fromSherry W
Date: 09/07/2022
5 starsSherry W
Date: 09/07/2022
Thank you to **************** for helping us on our quest to exchange the stone in our new ring (purchased from DI in June 2022) to more closely match our lost ring (purchased from DI in 2018). I am so glad to have a more blue toned stone - it is beautiful! Once again, you have helped us be 110% happy with our DI purchase. You are awesome and a credit to your company. They are lucky to have someone who goes above and beyond for customer satisfaction!Please share this with your supervisors and tell them I suggest you get gold stars for a job well done!Diamonds International
Date: 09/09/2022
Good afternoon Mrs./****************, thank you for taking the time to leave us such a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International with *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely yours, Diamonds International **************** Team.Review fromJanice F
Date: 09/05/2022
5 starsJanice F
Date: 09/05/2022
I had an issue with a ring I purchased while on a cruise. I left a message (after hours) for customer service and ***** returned my call. She was gracious and understanding as we worked through the return process. What was most impressive though, Id how she was proactive every step of the way and kept me informed with timely updates. It was clear that it was very important to her that I was completely satisfied, and provided excellent customer service through completion. She really exceeded my expectations and is a huge asset to the company.Diamonds International
Date: 09/07/2022
Good afternoon Mrs./****************, thank you for taking the time to leave us such a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International with *****. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *****'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely yours, Diamonds International **************** Team.Review fromVeronica S
Date: 09/01/2022
5 starsVeronica S
Date: 09/01/2022
******* was very helpful in getting my rings fixed. Very happy with customer serviceDiamonds International
Date: 09/07/2022
Good afternoon Mrs./********************, thank you for taking the time to leave us such a fantastic review! Were grateful to hear that you loved your recent experience at Diamonds International with *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip. Sincerely yours, Diamonds International **************** Team.
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