We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

Talkiatry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Reviews

Customer Review Ratings

1.09

Average of 104 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Nicole H

    Date: 10/21/2024

    Nicole H

    Date: 10/21/2024

    This company is shady and a scam. I went through their initial assessment to see if I would be a good fit. The results of the assessment determined I would be. I had my initial appointment, and spent about 45 minutes with the doctor doing my initial intake assessment. I was then told that I was not a good fit for them, and to basically go find someone else. I then was overcharged for a services I did not received. They initially told me my copayment was $15, but I just received a bill for $60. They also billed my insurance for the psychiatrist visit and for therapy. My appointment was with the psychiatrist only and not for therapy. I did receive any sort of therapy during my appointment. My appointment strictly consisted of being asked intake assessment questions, being told I am not eligible to receive services, a hotline number and being told he would email me a list of providers in my area (which I could have done myself). I was mislead, and overcharged. This company does not care about the clients. They only care about how much money they can use you for. I would not recommend anyone using them, and I will be disputing their claims with my insurance company.

    Talkiatry

    Date: 10/24/2024

    Hi ******, any complaint received by Talkiatry is taken with utmost care and is a priority that we strive to resolve. You can contact us via ********************************************* where we will respond to your complaint within 24 hours, or if we have your contact information on file we will be contacting you to address your complaint.

  • Kayla M

    Date: 10/18/2024

    Kayla M

    Date: 10/18/2024

    I never had this appointment yet here I am paying a copay and my insurance was billed. The appt was cancel, rescheduled and I never went because I was told I couldnt due to me living in a different state than the doctor. customer service didnt respect me and left me wondering why I had to pay the bill, didnt respond to emails.

    Talkiatry

    Date: 10/24/2024

    Hi *****, any complaint received by Talkiatry is taken with utmost care and is a priority that we strive to resolve. You can contact us via ********************************************* where we will respond to your complaint within 24 hours, or if we have your contact information on file we will be contacting you to address your complaint.

  • Suzanne B

    Date: 10/16/2024

    Suzanne B

    Date: 10/16/2024

    I would like to tell you just how much I appreciate the televisit I had with Dr. ******* ******.She was professional, warm and so very easy to talk with.I expected to have a professional who would help me manage my medications, instead I have a therapist who will also manage my medications.Give her 10/10 stars from me!******* M. ********

    Talkiatry

    Date: 10/24/2024

    This made our day, *******!

  • Brittany R

    Date: 10/09/2024

    Brittany R

    Date: 10/09/2024

    This has really helped me out. The psychiatrist I was matched with has helped me so much. I started therapy and was matched with a therapist I really felt comfortable talking with about anything. They accept my insurance and prescribe me the meds I need. I have really enjoyed my experience so far.

    Talkiatry

    Date: 10/24/2024

    We love to hear this, ********. Thank you!

  • Alan N

    Date: 10/06/2024

    I clicked on the "free consultation" link, had an appointment with a great therapist. Then, I received the fraudulent bill. $474 for 1 visit??!! They are a deceitful company, baiting people into thinking this is an affordable care option but they are not. The total charge to my insurance was almost $800, $331 for psychotherapy??? Plus $460 for the psychiatric service? So if I talk to my therapist then it gets charged more. Never again I am using these people, nor I'll be seeking help. This is a scam, all I wanted was to seek **** help, not go bankrupt from this and now, after ****** destroyed all around, have to go through this stupid billing.

  • Dia D

    Date: 10/04/2024

    They canceled my daughters appointment at 7pm on a Friday and the first time I called they hung up on me. The second time I got ahold of someone and they are saying they canceled the appointment because they aren't in network with our insurance. My insurance pays 100% at the time of the appointment and works like a health care credit card and they are an approved provider. I explained this but they still refuse to see her. Talkiatry is a waste of time and effort.

  • Amanda S

    Date: 10/03/2024

    Talkiatry is NOT an easy platform to use, and it has been nothing but pain trying to find a new provider. My first appointment came up and I was 3 minutes late to the appointment. I came straight from work and I would have been on time, but I had to fill out the questionnaire (which is fine). My provider cancelled my appointment, marking me as a "no show," after 3 minutes. I don't understand this since our appointment would have lasted up to an hour anyways, so where did the time go? I rescheduled an appointment, then, with a new provider. It was supposed to be for 12pm CST (my time) and it ended up being 11am CST. So I emailed to reschedule, and they got me in for **************, I got an email that my appointment is at 3:30PM. And now I can't make that appointment because that's not what it was supposed to be scheduled for. I have spent more time talking to customer service to right wrongs than I have talking to someone, and now I'm wondering how many charges I'm going to get for "missed" appointments. Don't use Talkiatry unless you want to throw money away. I'd rather deal with my **** on my own at this rate.

  • Moonlight M

    Date: 10/03/2024

    I was charged $658 for an initial appointment that was not helpful and my insurance wouldn’t work with them for medication anyways. This place is a scam and should be shut down immediately. I will be reporting this to my insurance and a scam service. Disgusting.

  • Ebony S

    Date: 10/02/2024

    Worst experience ever. They pretend to listen and then recommend something that you have discussed and disclosed did not work for you. I would not recommend this place to a single soul at this point Im mad I wasted a hr with someone that doesnt get the human psyche . This place is a scam

  • Annaliese O

    Date: 09/26/2024

    Annaliese O

    Date: 09/26/2024

    If I could give zero stars I would. This was a horrible experience. This was a telahealth visit and the doctor was having connection issues. The whole visit was a waste of time just for me to get charged 375 dollars. This amount was not disclosed to me prior to the appointment either. Her internet connection was so bad I had to put in the chat window messages for us to communicate. This place is an absolute scam.

    Talkiatry

    Date: 10/01/2024

    Hi *********, any complaint received by Talkiatry is taken with utmost care and is a priority that we strive to resolve. You can contact us via *********************************************.

Talkiatry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.