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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 770 total complaints in the last 3 years.
    • 345 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent in my discharged bankruptcy that discharge my debt Lexis Nexis refuse to remove these creditor and auto claims from my report

      Business Response

      Date: 11/15/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 11/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      Because I keep getting correspondence saying they cant identify my identity after I have sent several thing to identify myself. They just keep requesting I send in the same information they already and I already sent.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *****




       

      Business Response

      Date: 11/23/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      ? 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      ? 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      ? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. ere...

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last 2 years, this company has reported false information resulting in my insurance rate doubling. This is after providing them with paperwork, and them assuring me all items where removed. This company is actively NOT trying to resolve the problem. I've been hung up on after waiting hours to talk.

      Business Response

      Date: 11/14/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:11/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is an account showing on my consumer credit report in which it shows I filed bankruptcy, and I have contacted the courts and verified with them that they do not provide or give information to said credit agency as the clerk stated to me. So, I am requesting that this be deleted from my credit profile immediate as it was obtained fraudulently by this agency. Reporting requirements do not comply with FCRA 611 (15 U.S.C. 1681I). It is this agencies job to report correct and accurate information and thru laws they are in violation of my consumer rights. Said company cannot report incorrect information on my consumer report also without my written consent to do so as per violation of said consumer rights via **** code of law and ************************ law. Also they are reporting said information to fellow credit agencies such as transunion, equifax, and experian in which all are showing incorrect/different filing names, number, and court information in which all 3 companies advised they received information from company ***** nexis. 15 U.S.Code 1681a - Definitions; rules of construction 15 U.S. Code 1681b - Permissible purposes of consumer reports

      Business Response

      Date: 11/12/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******* ********* concerns and provided a response directly to ******* ******** via mail to the address provided in this complaint. If ******* ******** has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 U.S. Code 1681n(b)(B) of the Fair Credit Reporting Act (FCRA), if anyone obtains a consumer report under false pretenses or without a valid legal reason, they are liable for either the actual damages caused or $1,000whichever amount is higher. Punitive damages can also be awarded at the court's discretion. I did not authorize the opening of any of these accounts. If you believe otherwise, provide proof, including my signed consent.I also never authorized the disclosure of my private information. Reporting this data is neither fair nor justifiable under 15 U.S.C. 1681, Section 602(a), which protects my right to privacy. Furthermore, under 15 U.S.C. 1681, Section 604(a)(2), a consumer reporting agency cannot share my information without my explicit written consent. And according to 15 U.S.C. 1681c(a)(5), no adverse information older than seven years (except for criminal convictions) should appear on a report.Additionally, per 15 U.S.C. 1681s-2(a)(1), it is illegal for any entity to provide inaccurate information about me to a reporting agency if they know or reasonably suspect the information is false.Finally, this reporting also violates Metro 2 credit reporting standards. I have evidence to back up my claim!

      Business Response

      Date: 11/23/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bankruptcy information in my credit file is a result of unauthorized use of my social security number and other personal details. These accounts do not relate to anything I authorized or participated in. Additionally, the information on my report does not comply with Metro 2 credit reporting standards. I have evidence to support my case. Again,I did not consent to the sharing of my non-public information, and the reporting of these items is neither fair nor equitable to me as a consumer.The following legal provisions outline my rights as a consumer:15 USC 1681 Section 602 A: Establishes my right to privacy.15 USC 1681 Section 604 A Section 2: Prohibits a consumer reporting agency from furnishing an account without my written instructions.15 U.S.C 1681c(a)(5): States that no consumer reporting agency may include any adverse information that is outdated.15 U.S.C. 1681s-2(A)(1): Prohibits furnishing information known to be inaccurate.

      Business Response

      Date: 11/08/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 U.S. Code 1681n(b)(B) of the Fair Credit Reporting Act (FCRA), if anyone obtains a consumer report under false pretenses or without a valid legal reason, they are liable for either the actual damages caused or $1,000whichever amount is higher. Punitive damages can also be awarded at the court's discretion. I did not authorize the opening of any of these accounts. If you believe otherwise, provide proof, including my signed consent.I also never authorized the disclosure of my private information. Reporting this data is neither fair nor justifiable under 15 U.S.C. 1681, Section 602(a), which protects my right to privacy. Furthermore, under 15 U.S.C. 1681, Section 604(a)(2), a consumer reporting agency cannot share my information without my explicit written consent. And according to 15 U.S.C. 1681c(a)(5), no adverse information older than seven years (except for criminal convictions) should appear on a report.Additionally, per 15 U.S.C. 1681s-2(a)(1), it is illegal for any entity to provide inaccurate information about me to a reporting agency if they know or reasonably suspect the information is false.Finally, this reporting also violates Metro 2 credit reporting standards. I have evidence to back up my claim!

      Business Response

      Date: 11/08/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis sent me a letter stating my ******************** is at Risk and they are stating that my insurance score is 653 due to "bad credit" and "department store accounts". I DO NOT have bad credit, my credit score is 750+ and I have never missed a mortgage payment nor do I have a department store account. This needs to be fixed ASAP because its affecting my ******************** premium.

      Business Response

      Date: 11/08/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/17/2022 my daughter was involved in an at fault accident. This was reported to my insurance company at the time, ****. The claim was filed and closed. I have since switched insurance companies and my rates have increased. When asked why, I was told I have an at fault accident against me as reported by LexisNexis. I reached out to clarify that the accident was not mine, but my daughters who is no longer on my insurance. I followed up with **** and they confirmed the information they have is correct and shows my daughter was at fault, and LexisNexis is incorrectly reporting it. I have reached out to get this corrected but have been unsuccessful. This is significantly impacting my ability to afford insurance and my current provider is dropping me because of it.

      Business Response

      Date: 11/07/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 11/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

       

       You have reviewed this previously and the results were inconclusive.  The false information remains on my record causing a significant increase in my insurance premiums.  Remove the false information. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ********* ******




       

      Customer Answer

      Date: 11/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The requested information was sent back to LexisNexis in September 2024, but never received a response.  They continue to ask for my SSN, DOB, proof of address, all of which have been given multiple times.  I feel at this time, the only resolution is to file a lawsuit against LexisNexis for falsifying information.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ********* ******




       

      Business Response

      Date: 11/22/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

    • Initial Complaint

      Date:11/01/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 4th, 2024, I have submitted a request for deletion of all information on *** report. LexisNexis said it will take 45 days for completion of deletion. To this day, LexisNexis has refused to fulfill its obligation and delete the data from my report.

      Business Response

      Date: 11/05/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
       
      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
       
      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 11/15/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      Hello, 
       
      I am writing to you today to let you know that LexisNexis has not actually responded or provided a solution to my concerns. LexisNexis's response was basically that they will respond to me. To this date, I have not heard from LexisNexis. The issue is very simple and LexisNexis is utilizing stall tactics. I have asked them to delete my personal information on DPA report pursuant to the rights granted by California Privacy laws. A request that I have filed in the past with many financial institutions and enterprises and they have all complied with my request without any issues. The deletion of th information on my DPA [ Data Privacy Act]  report is clearly within the scope of the California privacy Act and IT IS NOT PUBLIC INFORMATION. I would greatly appreciate your help with this matter. 
      --
      ****** ********




      Sincerely,



      ****** ********









       

      Business Response

      Date: 11/16/2024

      Tell us why hLexisNexis Risk Solutions Inc. takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      ? 

      For Better Business Bureau (‘BBB’) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      ? 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumer’s data safe.?? 

      ? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. ere...

      Customer Answer

      Date: 11/18/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


       

      LexisNexis does nor really" respond" with actual relevant statements. It is all scripted generic and nonsensical responses. To this day, LexisNexis keep violating my right to delete information on DPA report despite that it has been well beyond the 45 days period in which a business must delete all information on DPA report as described by California Privacy Act. 


       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ****** ********









       

    • Initial Complaint

      Date:10/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Simply put, it just doesn't work. It is too erratic. It almost that every evening at 10 PM, it simply stops working for 2 hours. I can't log in, it gives me a blank white screen. When I finally get past the white page, I see this stock message "Unexpected Error We have encountered an unexpected error condition and cannot successfully process your request at this time. To continue with your research, click the Refresh button on your browser. You'll see the page you were last viewing and you can continue your session. You don't need to close your browser and restart it. If you continue to experience problems, please contact Customer Support at **************. We apologize for any inconvenience this may have caused."I call customer support, there is never a response, and I am on hold for over an hour. I ask for the call back, the call back never comes. They have an automated email that tells you to call ************ for emergencies, and when I call, all you could do is leave a message. It says there is website support, there is no website support and no direct chat. I pay $2,000 for this service, and this service is absolute trash. The only time I get them on the phone is if I choose the option to buy a new product. They need to get their c*** together. All the money the charge per seat to use the platform, they can't hire IT? What are you guys and gals doing there? I see even here, they give automated bot messages. What is wrong with this Company? How do you get these people to perform? I spend all night with technical issues when I'm supposed to be studying case material for my clients. Absolute trash. This Company is absolute trash. Trash. Trash. Trash. Trash. The only process that works there is their monthly billing. They never miss a month. Trash. I hope AI replaces all your employees and you people have nothing left. Now don't forget to respond to this with your canned AI bot response, because that all you swindlers do. Vinny

      Business Response

      Date: 11/01/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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