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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 768 total complaints in the last 3 years.
    • 347 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had applied for car insurance, Progressive ran a credit check through LexisNexis. It pulled up false information on the results. I have been trying to get it corrected. The name **************************** is not any relation of mine. Also I have never had *************** I have never lived in ******, ***I filed this with the New York office and they did nothing to correct this and have it removed from my name. Is there something else I need to do to clean this up.

      Business Response

      Date: 08/26/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:08/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lexis nexis has failed to provide me with my consumer report after requiring multiple forms of governmental identification for verification purposes. They are violating my rights under the fair credit reporting act.

      Business Response

      Date: 08/21/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 08/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      This is what they always say. They are going to look into it or I can call them.But they never send a resolution nor do they employ enough people to not be on hold for more than an hour. This business needs to go out of business. It is a scam. It steals peoples information without their permission and sells it to 3rd parties and insurance companies like progressive which make your insurance go up. It is violating multiple laws under the fair credit reporting act including the constitutional law to right to privacy. No government agency has looked into lexisnexis and their criminal behavior against society. Lexisnexis does not have my permissible purpose to publish any public information about me or to sell it to any non affiliated 3rd parties. Please cease and desist and remove all of my information from your database.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****************




       

      Business Response

      Date: 08/23/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:08/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told this is a reporting company when your car is in an accident. i didn't receive any notification from them or had any knowledge they are a reporting company that prevents you from getting auto insurance in the state of **. I had 2 no fault accidents. My car was parked 2 times 1 in NY by my job and the other in ** in front of my house and some other vehicle hit my car while parked. I have no way of defending my name. Now I am unable to get car insurance from nobody.

      Business Response

      Date: 08/07/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:08/05/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried via phone and email to reach out to this company with no success. Apparently they are a provider to insurance companies on an individuals credit. They are reporting false information to the insurance company on my behalf and Ive never had any dealings with them. I have a copy of my current DMV report which the insurance company wont accept because they utilize Lexis Nexis and referred me to contact the company for a resolution. However, none of their phone numbers let you talk to an actual representative. Its an automated system that redirects you back to their website. When sending an e-mail, I received a generic reply back stating they couldnt help me because my identity couldnt be verified and I needed to upload a social security card passport or military ID. I dont have any accounts personally with this company. And Im not uploading any form of identification to a company that I cant confirm what they require it for. This company is reporting false information on individuals to insurance companies which raise our rates. Specifically ************** companies utilize them.

      Business Response

      Date: 08/07/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 08/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the business reaching out with a correct number to contact. 

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my son have called Lexisnexis 3 times and have order a hard copy of our credit report but they haven't sent anything it's frustrating when their has been so many cyber leaks to our person information I've received 5 letters me and my son saying our personal information has been leaked!!! So I need this report to check any incorrect info on fiel!!!! And these people are holding my information by not sending my report and my sons!

      Business Response

      Date: 08/22/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to open a bank account but couldnt because the information on LexisNexis was over 2 years old. I sent all my verification documents to them and told them it was urgent and needed to be corrected immediately as the bank doesnt have a manual verification process. They told me that they would make a request but it would take over a week. Then hung up on me. I called back and the representative argued with me claiming all banks have a manual verification process and I have been waiting over 45 mins to speak to a manager.

      Business Response

      Date: 08/03/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Eviction Reference: **** ********** ***** ******** Case #: ******** I'm contacting you today to officially challenge certain misinformation found in my LexisNexis Consumer Disclosure Report (hereinafter referred to as "the Report"). As a consumer, my rights are upheld by the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., which mandates that consumer reporting agencies ensure the accuracy and completeness of information in their records. I recently became aware that an eviction record, associated with the above-mentioned account number, has been verified and reported by your company to my credit profile. It has come to my attention that no supporting documentation was provided by either your company or the associated rental agency.

      Business Response

      Date: 08/02/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is an at fault accident claim that has been reported on my driving record. I disputed the claim and they went from at fault to partially at fault. They have not given me any evidence or proof to show that I am the responsible party. It is causing an increase in insurance costs.

      Business Response

      Date: 07/31/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case Number for Dispute: ******** Date of Dispute: Nov 2023 Resolution: No I submitted a dispute with Lexis Nexis regarding a judgment on my consumer report that was DISMISSED by the courts. Therefore, should be reflect on my report. Its been well over 6 months and I have no gotten a response, call or even a letter from Lexis Nexis. I WANT THIS REOLVED. I sent my SS card, a copy of the court document showing dismissal (EX PARTE MOTION TO VACATE JUDGEMENT AND DISSS ORDER !! Signed by the judge and stamped! What more do you want??

      Business Response

      Date: 08/14/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

      Customer Answer

      Date: 08/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      What's the status of my complaint??? 
      THIS IS AN ONGOING ISSUE!!! I SUBMITTED ALL THE DOCUMENTS!!! I WANT THIS REMOVED FROM MY CONSUMER REPORT!!!!! I SUBMITTED THIS REQUEST BACK IN NOV OF 2023!!!! 9 ******* MONTHS AGO!!! LEXIS NEXIS WHAT IS THE HOLD UP???????


      Attached is my SSC, ID, and document from the courts as proof that this was dismissed!!! My address on my ID is current and accurate. 

      I saw this on my consumer report under Liens and Judgement for Cubed Devonshire 4 LP
      It's reflecting false information on my consumer report!!!!
       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 08/29/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:07/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against reporting agency Lexus Nexis because I am suspecting possible fraudulent reporting activity regarding inaccurate calculations of my insurance accounts. I have requested several times in the last two months a copy of my Lexus Nexis report to review the contents and each time I am sent a letter declining my request. I received a call this month as a follow up to my phone complaint an returned a call with instructions of how to follow up. I provided basic info to the agent and there has been no more contact. I need a current copy of my report to investigate the codings and the contents to confirm that all is correct. To deny this request seems to be suspicious.

      Business Response

      Date: 07/26/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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