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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 773 total complaints in the last 3 years.
    • 345 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly asked for a call back so that I can get my identity verified so that I can get my business report. They claim they only work on "outbound" calls and will not call me back. I find it quite ridiculous. I speak to someone at ************ when I call.

      Business Response

      Date: 06/26/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      This is not a resolution. This is called the run around! 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Customer Answer

      Date: 07/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      This business refuses to call me back re: business report. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 07/17/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to requet an online copy of my consumer discloure report. I was denied several times since they could not "verify my identify" even though I gave me SSN. I finally called the support line and after some trouble was finally able to "verify" idenity. They finally promised my report would be sent in 1-2 business weeks. Not only did I never receive the information (2 months later), several hours after my phone conversation my SSN was used to attempt opening a chase credit card.

      Business Response

      Date: 06/26/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Experian, Transunion and Equifax continue to report information that I have requested to be fully verified. I requested on multiple occasions by mail online and over the phone to have the items they could not fully verify my information according to the law with a contract, signature, ID with my name on it proving the debt belongs to me, and a contact of the person they spoke with. They keep verifying the Bankruptcy however it is not verifiable. Bankruptcy Rule 9037 Privacy Protection For Filling with the Court and Privacy protection Act of 1970. Violation 5 USC 552a & 31USC 3711(e). No one can call the court and ask for the information and the information online is redacted meaning no information can be verified. So they cannot keep claiming the debt as mine when they cannot verify the debt. They are also posting Charged off debt. According to the *** Topic 431 Canceled Debt, if your debt is canceled, forgiven, or discharged for less than the amount owed, the amount owed, the amount is taxable. if taxable, you must report the canceled debt on your tax return for the year it is canceled. According to the **** of 1970 Law 15 USC 1681-1681x Income cannot reported on your credit profile. So for that reason all of my charged off accounts must be removed according to ****.

      Business Response

      Date: 06/26/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GEICO illegally SOLD my information to LexusNexis and they listed me as of being AT FAULT for TWO car accidents in March and April. Not only this information is FALSE, but they also refuse to fix it on their report. Consequently, NO ONE will insure.my vehicles in the State of *******!! I tried calling them, but was unable to get a hold of them because they never answer their phones! These people are a complete SCAM!! These people are total SCAMMERS!!

      Business Response

      Date: 06/25/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 07/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your company breached confidentiality by sharing and  publishing inaccurate, personal information about my driving record without my authorization. I am now in the process of seeking legal counsel against your company, its affiliated businesses, and investors. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Customer Answer

      Date: 07/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because other than generic, fancy worded responses posted in here, your company has NOT done anything to address and resolve my original concern or issue at hand. No letter or correspondence was received from you as you claimed in your previous bogus reply about this matter.  

      Sincerely,

      ***********************




       

      Business Response

      Date: 07/22/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:06/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The information they have is redacted it's not complete I would like it to be removed

      Business Response

      Date: 06/24/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I checked my credit reports, I noticed that the following accounts are being Re-aged and reporting derogatory information on my consumer reports every month. This is illegal and not in accordance with the Fair Credit Reporting Act. This is double jeopardy and unfair credit reporting. This is also a violation of my consumer rights according to what I've read in the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1681c(a)(5). Delete these accounts off my credit report because I am not liable for them. CRAs are mandated to provide 100% accuracy in reporting, and they are not. Other violations include 15 U.S.C. 1681a (2)(i): Exclusions, Late Payments are Transactions and aren't to be reported on credit reports. Charge Off Account: OPENSKY CAPITAL BANK NA: Account #xxxxxxxxxxxx ****. Other violations under the Fair Debt Collections Practices Act- 15 U.S.C. 1681g: Disclosures to consumers, and Fair Credit Reporting Act 15 U.S.C. 1681 for willful noncompliance. According to 15 U.S.C. 1681 Section 602 A, and 15 U.S.C. 1681 Section 604 A Section 2, I have the right to privacy, and I never gave consent to any CRAs or anyone to furnish my accounts without my written instructions. Late payments are are also reporting late payments on closed accounts, violating my rights under 15 U.S.C. 1681e: Compliance Procedures and Accuracy of Report, and 15 U.S.C. 1681s2: Responsibilities of furnishers. There is also a violation of 15 U.S.C. 1666(b): Billing Error. Creditors can't treat a payment as late for any purpose. Delete this account and mail me a consumer report/ file with corrections please. I'm making this complaint without third-party assistance.

      Business Response

      Date: 06/20/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a fraudulent claim against my auto insurance. My insurance did not process any claims against my policy. There was no accident what-so-ever. After finding out that LexisNexis has me listed for an "at fault" car accident I contacted them to dispute this finding on my report. I sent documentation from the insurance company that it was a fraudulent claim and had the insurance company contact them directly and informed them that there was no "at fault" accident. There can be no "at fault" when it was a "FRAUDULENT" claim. My insurance rates have been affected as well as employment opportunity's. They still refuse to take this off my report. THERE CAN BE NO AT FAULT FOR AN ACCIDENT THAT DIDNT HAPPEN !!

      Business Response

      Date: 06/20/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 06/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]They had the time to remove it and not have to wait for their letter which will put me right back to where I started from. They refuse to remove it despite the documentation provided proving otherwise. Their response is just lip service.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 06/30/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have applied for *************** Progressive Insurance ran a credit check on my son and I.LexisNexis came back with violations that are not even related to our names. We both have a clean DVR in the state of ******, of which I have provided to them.They have false information and will not remove it from our names. I have disputed their results with them 3 separate times. They have been running me around between them and Progressive.I would like a clear credit record.

      Business Response

      Date: 06/22/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed *** **********************;concerns and provided a response directly to *** ************* mail to the address provided in this complaint. If *** ************* any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lexis Nexis is reporting to Experian that my account with service finance was closed in may of 2024 previously reported that the service finance account was closed in July of 2023.In june of 2021 I paid off the loan with Service finance Lexis nexis refuses to correct this information

      Business Response

      Date: 06/20/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ************************* concerns and provided a response directly to ************** via mail to the address provided in this complaint. If ************** has any further questions for **********************, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 06/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I am requesting a phone call at **********

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 07/01/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:06/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/13/2024 ************************* **************** ******** ** ***** Lexis Nexis Risk Solutions *************** ******************************* Dear Sir or Madam:I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transaction(s) that I have made. It is the result of identity theft.Bankruptcy Records * ******************************* Bankruptcy Filing Number ******* Please delete, remove and block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information.Enclosed are the following:A copy of my credit report I received from your company. The fraudulent items are circled.A copy of my Identity Theft Report and proof of my identity.A copy of section 605B of the Fair Credit Reporting Act, which requires you to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher(s) of that information.I appreciate your prompt attention to this matter, and await your reply.Sincerely,************************* Enclosures: Identity Theft Report Proof of identity: Drivers License Copy of Credit Report Fair Credit Reporting Act Section 605B [PDF]

      Business Response

      Date: 06/18/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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