Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

773 total complaints in the last 3 years.
345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently, I received a copy of my consumer report which showed multiple wrong names, multiple outdated addresses, and phone numbers. I cannot receive mail nor do I have access to any of those addresses therefore, it has to be deleted. I have demanded my social security number, date of birth and year of birth be removed for privacy reasons. I have sent LEXISNEXIS a certified mail letter June 10, 2024, and I have yet to receive a response from LEXISNEXIS concerning this matter.
Business Response
Date: 06/17/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:06/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a letter from LexisNexis via **** in March, 2024 offering a free Consumer Disclosure report. I applied on line and they sent a response via **** with a website link and PIN to view the report on line. Tried to log into their site on April 15, 2024, but got error message "Invalid PIN". Called and spoke to a support agent on April 15th. He watched my log-in attempt on their system and confirmed the failure. He agreed to send a free, printed copy of the entire report via **** within ~7-10 days.I never received the report. Called LexisNexis on May 14, 2024. The support agent insisted the printed report had been mailed, but agreed to send it again for free. Today is June 12, 2024 and I still have not received the report. I get **** Informed Delivery emails every morning with images of all mail to be delivered that day. I have not been notified of any incoming mail from LexisNexis since April when the first copy was supposed to have been sent. So I know the report(s) hasn't been mis-delivered or stolen from my personal mailbox.How do I get LexisNexis to finish the job and provide a free, full printed copy of my Consumer Disclosure without further delays?
Business Response
Date: 07/01/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 07/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Why does LexisNexis need more to comply with a simple request for a free printed copy of my Consumer's Disclosure report? I requested it online in April (failed), I requested a printed copy by phone in April (never received) and again by phone in May (never received). All they have to do is mail the printed copy. It appears LexisNexis is just delaying and refusing to comply.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 07/26/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 08/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
They finally mailed my Consumer Report on July 24, 2024.
Thank you for your efforts on my behalf.

Sincerely,

*************************
Initial Complaint
Date:06/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had numerous issues with companies handling my personal information that stems back to LexisNexis and the information that they have on file for me. It is incorrect and has reverted to an address from many years back.I don't have the time to search for how to correct this and the information is very hard to find. I have already lost time to this issue as it is impacting my life in many ways. For example: It shows that I am driving with an expired license when I apply for car insurance and I am not currently able to change my address. They have accused me of fraud and the process to change my address has resulted in multiple additional time consuming administrative tasks to complete. I also believe that my signature from a petition was invalid because the clerk's office uses the system to verify addresses.I would like LexisNexis to follow up with me directly on any information that they can provide about how and why my personal information has been handled this way. I would like for them to provide me with documentation of who has received incorrect information if that is available. I want them to correct the information with the public information that is available and correct. I want to know when my information reverted to incorrect information. I want to know who changed my information and why. I want for LexisNexis to be accountable for their error.
Business Response
Date: 06/17/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:06/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable with this debt with LexisNexis or any other reporting agency . I do not have a contract with the collection agency trying to collect and input data on my credit report. They did not provide me with the original contract as requested with a wet signature. I demand this account be removed from my credit report.
Business Response
Date: 06/17/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:06/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I highly recommend people check out your LexisNexis consumer report. www.consumer.risk.lexisnexis.com as mine was so **** up. I wondered why I had issues renewing car and homeowners insurance and ************** uses them for "risks". lexisNexis had me as a Pa and OH driver, living in several states, multiple addresses and employers. The *** derves to be fired overseeing this fraud of a company. 87 items in "their" report were incorrect and were supposedly removed from my file. Then, with this letter, I get the link and PIN to see my updated report, which does not work, then spend 30 minutes on hold to get an agent, then 20 more minutes to be told it was bad link or pin and have to wait 7 to 14 days for a report to be mailed. Being a credit guy at work, I guarantee that I would never use them for credit information on a potential customer.I am asking that ********************** sends my correct report to every person or business, that requested my report from them for the last 5 years, with a letter to those people and businesses that requested the report explaining that my report was filled with fraudulent errors, misinformation, and that LexisNexis apologizes to these creditors for the wrong information given to them and if my credit and insurance was denied it was because of the of their "false" report. Thank you very much in advance for your assistance.
Business Response
Date: 06/13/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 07/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Sorry for the delay in my response to confirm if the complaint was resolved or not. As of today, I still have not received a mailed response from LexisNexis Risk Solutions **** on their re-investigation. Also, it was never addressed by LexisNexis Risk solutions **** if they would provide the corrected report to all potential customers that were given the flawed report for the last five years.

Thank you in advance for your assistance.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Customer Answer
Date: 07/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I had called the customer support number and spent a half hour going over all the incorrect information. She told me that a letter would be going out for me to access a corrected report. When I did receive the letter, the user code that they sent (since they do not do user names/passwords to access your information) was not valid. Another call with 30 minutes hold time, that agent told me they would mail me the updated report which I would not have to go onto the website. They did not and sent me another letter with an access code to get online. That also did not work because they had sent out yet another code which rendered the first one I received as invalid. Finally the week of July 1st, I recieved the third overall letter with the access code. Upon logging on to the site and printing out the *************************************************************************************************** fact, I was in an automobile accident on 3-31-2022, and they have the person who caused the accident listed as my spouse. Interesting considering I am single. They still have me listed as living at addresses that I have never lived, states that I never lived, being a licensed driver in states that I did not live. LexisNexis needs to let all companies know, who have received "my file" from them in the last three years, that it was and is laden with errors and if any/all credit or insurance was declined or cancelled may have been due to their faulty report. In fact, ************** dropped me as an automobile insurance customer due to the report supplied by **********************. I have had since had to find another carrier at double the price. LexisNexis failed to make the requested corrections on the report within the required time as allowed by the Fair Credit Act and have violated the law and need to settle with me to prevent this from being reported to the all the regulatory agencies of the state and federal governments. If they do not get my filed corrected by the 9th of August, I will have to further proceed with my legal council and if this has happened to more people in their database, this could result in class action status. Thank you BBB for your previous, current and definately future assistance in this matter. Repsectfully, ******************* *****.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 07/19/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to reach Lexis Nexis Risk Solutions in regards to my erasure request. Each day for the last 109 days I have called in and asked for a US based representative. Each day I am assured one will call me back in ***** hours. I have received no call back. Please contact me via phone or email.
Business Response
Date: 06/26/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 07/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Lexis Nexis has not repsonded to the complaint or contacted me directly. They just acknowledged receipt. As such no resolution has been implied in their response or offered. I can't accept or reject as Ive not been given anything to accept or reject.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 07/26/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 09/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

We responded at the time: I have yet to hear from LexisNexis either by phone, letter or email. I continue to request a phone number where I can reach a US based *** to discuss this issue.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:06/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My home Insurance policy was just received and increased 30% (adversely affected) due to an insurance score from LexisNexis Risk Solutions, Inc. I contacted LexisNexis to get a copy of my report as I'm positive they have incorrect information in it. LexisNexis could not verify who I was with my name, address, birth date and DC driver's license number. I would not give them my SSN. Therefore they will not send me a report and I cannot dispute the content. It appears they have errors in their data collection, and I can't review what they've collected.They won't send a pdf of the insurance report to me, yet they want me to send a pdf of my current driver's license. They are mining my personal data.
Business Response
Date: 06/26/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:06/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis is consistently reporting inaccuracies on my consumer report, which violates my consumer rights according to U.S. Code 1681, the ***** The following accounts are illegally reporting late payments monthly. LexisNexis is also reporting this derogatory and Charge Off account as Collection Account on my consumer report illegally, which constitutes double jeopardy and unfair credit reporting. Delete this account off my credit report because I am not liable for it, and LexisNexis is mandated to provide 100% accuracy in reporting. Inaccurate Account: ***************************** *** Account #*******. Other violations of my rights include 15 U.S.C. 1681a (2)(i): Exclusions, which states that late payments/ Transactions are not to be reported on credit reports. Additionally, there are violations under the Fair Debt Collections Practices Act 15 U.S.C. 1681g, and Fair Credit Reporting Act 15 U.S.C. 1681 for willful noncompliance. According to 15 U.S.C. 1681 Section 602 A, and 15 U.S.C. 1681 Section 604 A Section 2, I have the right to privacy and LexisNexis cannot furnish an account without my written instructions, which I have not provided. LexisNexis is also reporting late payments, violating my rights under 15 U.S.C. 1681e: Compliance Procedures and Accuracy of Report, and 15 U.S.C. 1681s2: Responsibilities of furnishers. Another violation is 15 U.S. Code 1666(b): Billing Error. I have noticed multiple billing errors that must be deleted. Additionally, creditors cannot treat a payment as late for any purpose. I want to clarify that I am making this complaint independently, without third-party assistance.
Business Response
Date: 06/27/2024

This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:06/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my most recent LexisNexis credit report and found a lot of inaccuracies in my personal information that I want deleted now according to the Fair Credit Reporting Act (FCRA). Inaccurate Names: *************************, *********************************, ******* * ************************** * ****** ******* ******* ************************** ********* ****** ********* * ****** **************** This information is not 100% accurate and must be deleted. 15 U.S.C. 1681s-2 (A)(1) states that a person shall not furnish any information relating to a consumer to any consumer reporting agency if person knows or has reasonable cause to believe that the information is inaccurate. This is not in accordance with of 15 U.S.C. 1681e(b) and 15 U.S. Code 1681i(5) and LexisNexis does not have my consent to share my personal information with anyone or any corporation. This is a violation of my right to privacy, 15 U.S.C. 1681b. 15 U.S.C. 1681s-2 (A)(1): Says that a person shall not furnish any information relating to a consumer to any CRA if person knows or has reasonable cause to believe that the information is inaccurate. Please delete this inaccurate personal information and mail me an updated credit report. I had no 3rd party help.
Business Response
Date: 06/12/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ***************************** concerns and provided a response directly to ************** via mail to the address provided in this complaint. If ************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:06/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked my LexisNexis consumer file recently and there are numerous willful, reckless or negligent violations of the ***** I request that all of these late payments be deleted from my credit file immediately, and that my Payment History be updated to PAANL status. I have never been late on these accounts. Incorrect Accounts: ********************** * Acct: ****************, ******** ******* **** - Acct. ***********, THE BUREAUS ***** Acct. ********. Violations include 15 U.S.C. 1681a (2)(i): Exclusions, states that Late Payments/ Transactions are not to be reported on credit reports. The Fair Credit Reporting Act 15 U.S.C. 1681 for willful noncompliance. According to 15 U.S.C. 1681 Section 602 A, and 15 U.S.C. 1681 Section 604 A Section 2, I have the right to privacy, and LexisNexis cannot furnish accounts without my written instructions. LexisNexis is also reporting late payments on closed accounts, violating my rights under 15 U.S.C. 1681e: Compliance Procedures and Accuracy of Report, and 15 U.S.C. 1681s2: Responsibilities of furnishers. Another violation is 15 U.S.C. 1666(b): Billing Error. *** also noticed multiple billing errors that must be deleted. Additionally, creditors cannot treat a payment as late for any purpose. Delete these Late Payments and mail me an updated credit report with corrections please.
Business Response
Date: 06/11/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

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